Life-Changing Brands
Senior Retention Manager – Apparel
Location
Uruguay
Posted
74 days ago
Salary
0
Seniority
Senior
Job Description
Senior Retention Manager – Apparel
Trafilea Tech E-commerce Group
• Design and lead a high-impact, end-to-end customer retention strategy • Responsible for shaping and optimizing the returning customer journey • Identify key moments to drive engagement • Unlock growth opportunities across all retention touchpoints • Establish quarterly channel roadmaps • Innovate lifecycle journeys and optimize performance • Monitor and report critical KPIs such as repurchase rates, channel conversion, and LTV/CAC • Collaborate closely with the Data Science, Creative, IT and Growth teams • Deliver and prioritize tests, campaigns, and automated flows aimed at achieving objectives
Job Requirements
- Proven experience (7+ years) in developing and executing high-impact retention marketing strategies, ideally in dynamic, digital-first environments
- Apparel Ecommerce brands and Digital Retail business experience is a plus
- A natural leader with experience managing cross-functional teams (5+ years in leadership roles) — including creatives, engineers, marketers, and analysts
- Bachelor’s Degree in Relevant Field: Business, Engineering, Marketing, Analytics, or related studies
- Exceptional communication and collaboration skills
- Strong analytical mindset, with extensive experience interpreting customer data
- Solid understanding of online engagement platforms, CRM, and customer lifecycle strategies
- Excellent organizational and project management skills
- High attention to detail and the ability to grasp complex technical and business challenges
- A dynamic, ambitious, and curious mindset
- A proven track record of people management, with the ability to coach, empower, and challenge other leaders
- Advanced English proficiency (oral and written) is mandatory; Spanish and knowledge of Data Science, SQL, or analytics tools are a strong plus
- Nice to have: Basic knowledge of front-end tools, technical tracking, or experience working alongside engineering teams
Benefits
- Remote work
- 15 working days of paid holidays
- Learning subsidy
- Opportunity to grow and develop both professionally and personally
- Collaborate with world-class talents in a data-driven, dynamic, energetic work environment
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