ISP TECHNICIAN-remote *must reside within 90 miles of: Raleigh, NC / Cedar Rapids, IA / Huntsville, AL TECHNICAL - Cable, Modem, Internet - Phone, Email & Web Chat Support - Networking & Telecommunications - Troubleshooting - Ticketing System - Google IT Professional or studying for CompTIA OVERVIEW This position is the step before the Help Desk Analyst title, but will build a foundation of IT Help Desk skill, which will allow you to start your call center or IT career. This is a fast-paced position, handling inbound calls to provide technical support. Applicants should be aware of the attendance policy, where agents cannot miss any days during the required 1-month training portion. The company provides solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. Company solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next-generation energy, grid intelligence, broadband, managed services, mobile and video. Support a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process. DUTIES - Provide world-class external, customer support for an Internet Service Provider within a 24x7x365 environment. - Answer technical support calls, chats and emails in a professional manner that adheres to company and departmental policies. - Manage volume of 50-75 tickets, per 8-hour shift. - Learn and support 50+ client accounts, as well as navigate computer systems unique to each member. - Assist customers in diagnosing voice, data, video, and connectivity issues. - Answer questions and provide solutions that ensure an optimal customer experience. - Troubleshoot internet, cable, and modems for business and residential customers. - Document and record phone calls within multiple ticketing systems. - Provide backup assistance for other Technical Support Representatives. - Call hopping and call avoidance are monitored heavily. - Daily attendance is monitored and only 1 absence per month is allowed during the first few months. START DATE & EQUIPMENT - Start Date, April 27, 2026 - Orientation takes place the week of April 20 - Equipment pick-up is the week of April 20 - You will need to maintain your own internet connection - If your home internet goes down, you will need a backup plan to maintain good standing SHIFT - Candidates will choose an early, middle or late 2nd shift schedule - 40-hour workweek, 5-work days, 2-off days - 8-hour shift, 1-hour lunch - Once schedule is chosen, candidates will not be able to change - Early-2nd shift (10am-7pm) - Middle-2nd shift (12pm-9pm) - Late-2nd shift (3pm-12am) - 2 days off per week, not consecutive - Will work 1 Saturday or 1 Sunday per week ENVIRONMENT - Work from home, must have reliable internet, childcare, and minimal distractions. - Your remote, work-from-home address must remain within 90 miles of a corporate office. - It is required for your home office to be hardwired into your internet. - Wi-Fi or hotspots will not be accepted. - Performance Evaluation. - Attendance Evaluation. METRICS & INCENTIVES - Payouts will be based on 5-Key Performance Indicators - AHT (Average handle time) - Schedule Adherence - QA Scores - Attendance - Ticket Errors - Payouts are not paid if on verbal or written warning - Salary increase after 4 months - 401K & PTO Opportunity Job Type & LocationThis is a Contract to Hire position based out of Huntsville, AL. Pay and BenefitsThe pay range for this position is $15.00 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• Supervise and mentor NOC Technicians to ensure 24/7 network surveillance and rapid incident resolution • Monitor network infrastructure including routers, switches, transport systems, and wireless platforms to ensure uptime and performance. • Develop and maintain standard operating procedures (SOPs) for incident management, escalation, and reporting • Ensure compliance with SLAs and KPIs through proactive monitoring and performance analysis • Provide regular reports on network health, incident trends, and team performance to senior leadership • Participate in root cause analysis and post-incident reviews to improve operational resilience

• Lead and mentor a diverse team, fostering a collaborative culture to drive innovation in global network operations. • Ensure compliance with security and regulatory requirements, proactively identifying and addressing risks and vulnerabilities. • Develop and implement operational policies, procedures, and standards to maintain reliable and secure cloud and on-prem networks. • Ensure uninterrupted operation of the network in cloud and data centres, implementing strategies for maintenance, upgrades, and scalability. • Efficiently manage network outages, minimizing impact on business operations. • Lead capacity planning efforts, aligning network resources with business requirements. • Collaborate cross-functionally to plan and execute global network projects. • Drive network optimizations, including location moves, consolidations, and enhancements. • Develop and maintain comprehensive disaster recovery and business continuity plans. • Conduct regular testing and exercises to validate the effectiveness of plans. • Analyze network performance metrics, identifying areas for improvement and implementing corrective actions. • Serve as a point of escalation for incidents, coordinating response efforts. • Implement best practices, automate processes, and stay current with network technologies. • Act as a strategic liaison between the team and senior executives. • Foster communication and collaboration across departments to address cross-functional challenges. • Collaborate with vendors to ensure reliable network services for cloud and global data centres. • Prepare and deliver comprehensive reports to senior executives, summarizing network performance and ongoing projects. • Provide actionable recommendations to improve the stability of network operations. • Align network operations with strategic goals and objectives. • Participate in executive meetings for planning, budgeting, and resource allocation. • Work closely with senior executives to manage the budget for network operations. • Justify investment requests, highlighting ROI and business benefits. • Monitor and troubleshoot network performance issues, ensuring high availability and minimal downtime. • Implement network monitoring tools to track network performance metrics and proactively identify and resolve potential issues. • Develop and enforce network operations policies, procedures, and standards to maintain the efficiency and security of the cloud network. • Collaborate with vendors and service providers to ensure compliance with service level agreements (SLAs) and resolve network-related service issues. • Lead and mentor a team of network engineers and administrators, providing guidance, support, and professional development opportunities. • Assign tasks, set priorities, and ensure timely completion of network-related projects and initiatives. • Foster a collaborative work environment, encouraging knowledge sharing and cross-training to enhance team performance.

Marine Alignment Technician Location: US Remote, Houston, TX or Houma, LA Salary Range: $ 71,000.00 to $ 80,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos. Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030. We’re guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet. We’re a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment. Learn about SKF at www.skf.com. Position Summary SKF Marine is seeking an Alignment Technician to perform alignment Marine equipment, rotating equipment and perform on-site machining Key Responsibilities Be able to execute mechanical services: - Alignment, Chocking. Mounting - Vibration data collecting Be able to execute or understand basics of mechanical services: - Vibration data analysis - 3D measuring and survey - Onsite machining - Work/project preparation - Be able to produce all standard technical reports - Hour/material registration and tracking - To run their operations according to the SKF Code of Conduct, Environment Health & Safety (EHS) and Quality Policies, and work according to the SKF Quality Management System. If the operation is EHS certified, work according to the SKF EHS Management System. - To follow management instructions and procedures; to report Environment, Health and Safety (EHS) risks and EHS related incidents; to follow quality specifications and requirements and identify quality risks and opportunities for improvement. - To take appropriate actions to maintain and improve the working environment and working practices. - To ensure that ISO 9001, SKF internal quality systems and other applicable standards are followed. Education and Experience - General Expertise of all rotating equipment and production processes - General Expertise of mechanical services - English verbally and written - Reading and interpretation of technical procedures and drawings - 4 plus years in the marine sector - High School Diploma or GED - Technical Education a plus Travel Requirements - Company Truck will be provided. - Extensive travel could be required. Potential travel includes outside of the US - Employees are expected to put in a full day’s work, hours will vary depending on customer requirements. - SKF Service Delivery is a 24/7 – 365 operation and engineers will be required to work overtime including weekends and holidays when required, as well as outside the US. What You’ll Love About SKF: Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays. Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role. Diversity in the Workplace.?At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation. Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more! Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management. Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution. Reports to: Service Sales Manager, Marine Location: US Remote Job ID: 24004 SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. By applying to this job you acknowledge how SKF treats candidate data. Click HERE to review the SKF Data Privacy Consent Statement.