• Manage and coordinate multiple workstreams on several projects to ensure they stay on schedule and budget. • Organize and plan project development tasks and schedules. • Facilitate and encourage collaboration across departments to ensure projects are developed successfully. • Delegate work to team members based on skills and expertise. • Interface with outside consultants for items such as: air permitting, engineering design, legal services, etc. • Prepare, manage, optimize, and report on project schedules and budgets. • Create presentations to communicate project status to key internal and external stakeholders.

• Perform a variety of job functions for traditional on premise as well as cloud-based environments • Simple configuration modifications in a Microsoft Azure IPaaS environment • Coding in C#.NET, SQL, and Azure IPaaS components • Build and support Integration workflows • Interaction with business users and technical teams

Position Summary: Responsible for providing comprehensive support, issue diagnosis and development for our internally developed ASP.NET web application. To be proactive and maintain expertise in the full .NET stack, including .NET MAUI, JavaScript, C#, and SQL Server. The ideal candidate will work remotely but must be willing to travel occasionally to our offices in Texas, Alabama, Florida, and Puerto Rico to provide hands-on support and training. Essential Functions: Application Support - 44% of time spent - Diagnose, troubleshoot, and resolve issues within the ASP.NET web application. - Collaborate with development teams to identify and resolve software bugs and performance issues. - Provide second-level support for escalated user queries. - Test system changes prior to production release. Measured by: - Accuracy - Timeliness - Compliance - Knowledge - Confidentiality - Prioritizing - Organization Documentation - 16% of time spent - Develop and maintain user manuals, FAQs, and training materials. - Act as a point of contact for user feedback and improvement suggestions. Measured by: - Accuracy - Timeliness - Knowledge - Confidentiality - Prioritizing - Organization Technical Expertise - 40% of time spent - Utilize strong knowledge of .NET MAUI, ASP.NET, JavaScript, C#, and SQL Server to support and enhance application functionality. - Write and execute SQL queries to analyze data and resolve user issues. - Research and stay current on the latest software development technologies including mobile app development. Measured by: - Accuracy - Timeliness - Knowledge - Confidentiality - Prioritizing - Organization Decision Making: Ability to work independently and manage multiple priorities effectively. Interaction: IT department, Internal/Seasonal Employees, Customers and Vendors Problem Solving: Strong analytical and problem-solving abilities. Experience: Experience with remote support tools and techniques, Familiarity with software development lifecycle (SDLC) processes, prior experience providing training or user education, and 3+ years of experience in application support or a similar role. Special Skills and/or Abilities: Proficiency in .NET MAUI, C#, JavaScript, Microsoft SQL Server, and the ASP.NET framework. Important Qualities and Characteristics: Excellent communication and interpersonal skills for user support. Education/Training: College Degree Certifications

We are seeking a detail-oriented OpenText Exstream Developer to join our team on a part-time basis. In this role, you will be the technical steward of our member and provider communications. Your mission is to ensure that critical documents—from ID cards to EOBs—are accurate, compliant, and delivered seamlessly. This position is 100% remote. You will focus on maintaining and enhancing our template library while ensuring tight integration with the HealthRules Connector. If you enjoy the intersection of complex data mapping and high-stakes healthcare compliance, we want to hear from you. What You Will Do - Template Mastery: Maintain and enhance OpenText Exstream templates for core health plan correspondence, including EOBs, EOPs, ID cards, COBRA notices, and welcome letters. - System Integration: Integrate Exstream with the HealthRules Connector Correspondence module, managing both XML and flat-file data feeds. - Production Support: Rapidly troubleshoot production defects and resolve member communication issues to ensure zero downtime in correspondence delivery. - Regulatory & Branding Updates: Implement essential updates driven by evolving state/federal regulations or brand refreshes. What You Will Bring - Experience: 3+ years of dedicated OpenText Exstream development specifically within the health plan or insurance sectors. - Technical Knowledge: Proven experience integrating Exstream with Core Administrative Processing Systems (CAPS), specifically HealthRules Payer. - Data Expertise: Proficiency in XML and flat-file data mapping and transformation. - Domain Expertise: Deep familiarity with commercial health plan document types (ID cards, group statements, regulatory notices, etc.). - Compliance Awareness: A solid understanding of health plan regulatory requirements (e.g., ERISA, state insurance codes) is highly preferred. - Channel Versatility: Experience with multi-channel delivery (print, email, and member portals) is a plus. Part Time role - must be willing to work PST hours, must have health plan experience This position is 100% remote.