Crystalia Glass LLC

• Own and optimize CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows. • Enforce strong CRM discipline across the sales team through training, audits, and corrective actions. • Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency. • Lead and develop the sales team. • Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets. • Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities. • Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps. • Continuously optimize lead distribution to maximize efficiency, conversion, and team performance. • Own call quality and communication standards, with calls as the primary channel for US-based clients. • Regularly review calls, coach on objection handling and structure, analyze deal losses, and develop supporting channels such as SMS and email. • Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep. • Design and execute data-backed initiatives to improve conversion and overall sales performance. • Proactively identify and solve problems, taking full ownership even with limited resources. • Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact.

• Own and optimize CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows. • Enforce strong CRM discipline across the sales team through training, audits, and corrective actions. • Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency. • Lead and develop the sales team • Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets. • Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities. • Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps. • Continuously optimize lead distribution to maximize efficiency, conversion, and team performance. • Own call quality and communication standards, with calls as the primary channel for US-based clients. • Regularly review calls, coach on objection handling and structure, analyze deal losses, and develop supporting channels such as SMS and email. • Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep. • Design and execute data-backed initiatives to improve conversion and overall sales performance. • Proactively identify and solve problems, taking full ownership even with limited resources. • Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact.

**Crystalia Glass LLC **is a leading provider of premium glass products, trusted by renowned clients such as SpaceX, Nike, Starbucks, Bank of America, Yves Saint Laurent, and many others. Founded in 2017 in New York, the company now operates across the United States, delivering high-quality glass solutions for both residential and commercial projects. We are looking for Business assistant to CEO with** Russian (C1+) **and **English (C1+)** **Executive Support & Coordination** - Manage the CEO’s daily, weekly, and monthly schedules; organize meetings, calls, and business trips. - Prioritize tasks, manage deadlines, and ensure the CEO’s time is used efficiently. - Anticipate the CEO’s needs and prepare relevant information, materials, or reports in advance. - Filter and organize incoming communication; draft correspondence and reports in English and Russian. - Maintain confidentiality and professionalism in all aspects of the role. **Business & Administrative Support** - Prepare presentations, summaries, and analytical reports for decision-making. - Coordinate internal and external communications on behalf of the CEO. - Support ongoing company projects: monitor progress, collect data, prepare updates. - Manage interactions with suppliers, contractors, and partners. - Keep records, documentation, and administrative files in order. - Open and renew business licenses as required. - Coordinate with insurance brokers to ensure proper endorsements, riders, and coverage extensions. - Issue and track Certificates of Insurance (COIs) per contract and insurance requirements. - Prepare and submit applications for Contractor’s Licenses in states where the company plans to operate. - Monitor and coordinate vehicle registrations, renewals, and insurance coverage for the company fleet. **Travel & Event Management** - Plan and organize business trips, including flights, accommodation, logistics, and itineraries. - Coordinate participation in business meetings, exhibitions, and conferences. - Handle visa processes and other documentation related to international travel. **Internal Communication & Company Coordination** - Communicate with the CEO’s direct reports and partners on his behalf. - Follow up on meeting outcomes and ensure tasks are completed on time. - Support the CEO in maintaining clear and positive communication across departments. **Strategic & Advisory Support** - Conduct market, business, and competitor research when required. - Track and summarize company performance data and KPIs for the CEO. - Act as an advisor and communication bridge between the CEO and key stakeholders. - Help identify process improvements and opportunities for efficiency. **Personal & Lifestyle Support (limited scope)** - Support personal planning and balance between work and private matters when necessary. - Handle selected personal arrangements or errands on behalf of the CEO in a professional manner.

• Owner of CRM and sales operations, optimizing pipeline structure and workflows. • Enforcer of strong CRM discipline across the sales team. • Drive performance via structured reporting and dashboards. • Lead and develop the sales team, providing coaching and mentoring. • Manage inbound lead flow with fast response times and optimized distribution. • Own call quality and communication standards for US-based clients. • Lead sales function through data analysis on key performance metrics.

• Work with qualified inbound leads provided by the Lead Qualification team • Communicate with clients primarily through calls (80–90% of communication), as well as email follow-ups • Collaborate closely with the Estimating Department to prepare and present project estimations to clients • Negotiate pricing and commercial terms within company guidelines • Build strong product knowledge in order to confidently explain technical aspects of custom glass products to clients • Maintain highly accurate and structured CRM management in HubSpot, including notes, pipeline updates, follow-ups, and communication history • Provide professional, timely, and high-quality communication with U.S.-based clients throughout the sales process

• Operational Management: Daily review of active projects in ClickUp, distributing workloads, monitoring task execution, and tracking strict project deadlines. • Quality Assurance & Review: Controlling drawing quality, checking project documentation, and ensuring compliance before final delivery. • Technical Mentorship: Mentoring project engineers on complex/non-standard projects, participating in node development, and leading daily/weekly team syncs. • Process Standardization: Customizing and maintaining workspaces in Slack/ClickUp, building internal document templates, and updating working groups. • Reporting: Preparing weekly and monthly progress and efficiency reports of the department for the Head of Engineering. • Working with measurements, sketches, and diagrams (Imperial system) USA.

• Work with qualified inbound leads provided by the Lead Qualification team • Communicate with clients primarily through calls (80–90% of communication), as well as email follow-ups • Collaborate closely with the Estimating Department to prepare and present project estimations to clients • Negotiate pricing and commercial terms within company guidelines • Build strong product knowledge in order to confidently explain technical aspects of custom glass products to clients • Maintain highly accurate and structured CRM management in HubSpot, including notes, pipeline updates, follow-ups, and communication history • Provide professional, timely, and high-quality communication with U.S.-based clients throughout the sales process

• Work with qualified inbound leads provided by the Lead Qualification team • Communicate with clients primarily through calls (80–90% of communication), as well as email follow-ups • Collaborate closely with the Estimating Department to prepare and present project estimations to clients • Negotiate pricing and commercial terms within company guidelines • Build strong product knowledge in order to confidently explain technical aspects of custom glass products to clients • Maintain highly accurate and structured CRM management in HubSpot, including notes, pipeline updates, follow-ups, and communication history • Provide professional, timely, and high-quality communication with U.S.-based clients throughout the sales process

• Meeting planned sales goals • Drive sales to meet and exceed revenue goals. • Seek out and connect with potential customers. • Build connections with customers for repeat sales. • Maintaining customer data in HubSpot • Written and verbal communication with native speakers (B2C and B2B) • Providing excellent customer service in a timely and professional manner • Promoting the organization and products

• Drive sales to meet and exceed revenue goals. • Build connections with customers for repeat sales. • Maintaining customer data in HubSpot. • Written and verbal communication with native speakers (B2C). • Providing excellent customer service in a timely and professional manner. • Promoting the organization and products.