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Position Summary: Responsible for providing comprehensive support, issue diagnosis and development for our internally developed ASP.NET web application. To be proactive and maintain expertise in the full .NET stack, including .NET MAUI, JavaScript, C#, and SQL Server. The ideal candidate will work remotely but must be willing to travel occasionally to our offices in Texas, Alabama, Florida, and Puerto Rico to provide hands-on support and training. Essential Functions: Application Support - 44% of time spent - Diagnose, troubleshoot, and resolve issues within the ASP.NET web application. - Collaborate with development teams to identify and resolve software bugs and performance issues. - Provide second-level support for escalated user queries. - Test system changes prior to production release. Measured by: - Accuracy - Timeliness - Compliance - Knowledge - Confidentiality - Prioritizing - Organization Documentation - 16% of time spent - Develop and maintain user manuals, FAQs, and training materials. - Act as a point of contact for user feedback and improvement suggestions. Measured by: - Accuracy - Timeliness - Knowledge - Confidentiality - Prioritizing - Organization Technical Expertise - 40% of time spent - Utilize strong knowledge of .NET MAUI, ASP.NET, JavaScript, C#, and SQL Server to support and enhance application functionality. - Write and execute SQL queries to analyze data and resolve user issues. - Research and stay current on the latest software development technologies including mobile app development. Measured by: - Accuracy - Timeliness - Knowledge - Confidentiality - Prioritizing - Organization Decision Making: Ability to work independently and manage multiple priorities effectively. Interaction: IT department, Internal/Seasonal Employees, Customers and Vendors Problem Solving: Strong analytical and problem-solving abilities. Experience: Experience with remote support tools and techniques, Familiarity with software development lifecycle (SDLC) processes, prior experience providing training or user education, and 3+ years of experience in application support or a similar role. Special Skills and/or Abilities: Proficiency in .NET MAUI, C#, JavaScript, Microsoft SQL Server, and the ASP.NET framework. Important Qualities and Characteristics: Excellent communication and interpersonal skills for user support. Education/Training: College Degree Certifications

• Track, vet, and organize incoming Amazon work orders; ensure proper assignment to regional managers or CSRs; monitor progress and reconcile completed work. • Coordinate technician schedules, secure necessary equipment (e.g., load banks), and proactively communicate with Amazon contacts to confirm site access and due dates. • Maintain spreadsheets and databases linking Amazon and internal work order numbers; generate weekly status reports and update equipment records (serial numbers, asset details). • Act as the gatekeeper for Amazon-related emails and updates, triaging and directing information to appropriate regional teams; escalate issues and clarify requirements with Amazon as needed. • Ensure accurate entry of order charges, including uplifts for additional site work, overtime, or equipment discrepancies; coordinate corrective quotes for parts and additional services. • Identify workflow gaps, propose solutions, and help develop standardized procedures for recurring tasks, including site visits, inspections, and PM scheduling. • Support training of new team members or CSRs on Amazon processes and systems; collaborate with experienced staff to refine best practices. • Maintain technician, client and work compliance as determined by client and internal requirements.