Making everywhere safer.
Field Service Technician (Newark, NJ)
Location
New Jersey
Posted
58 days ago
Salary
0
Seniority
Mid Level
Job Description
Field Service Technician (Newark, NJ)
Evolv Technology
The Elevator Pitch Are you highly committed to delivering exceptional customer service and building strong, long-lasting relationships with clients? Do you enjoy working closely with clients and colleagues to troubleshoot technical issues and provide effective solutions that minimize downtime and ensure optimal performance? As a Field Service Technician (FST), you will help us ensure a seamless customer rollout of our life saving products. You will help our services team support product demos and installations, as well as provide maintenance, upgrades, and repairs to existing field units. Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing? In the first 30 days, you will: - Begin Evolv Express technical training on the products you will be working with, as well as the tools, equipment, and software you will use in the field. - Shadow a more experienced field service engineer to observe their work, learn from their expertise, and familiarize themselves with the typical tasks and challenges of the job. - Begin building relationships with customers, assessing their needs, and answering any questions or concerns they may have. - Start performing basic field service tasks, such as installing, maintaining, and repairing equipment, and documenting their work in service reports or other forms. - Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance from their manager or supervisor. - Learn about the company's internal processes and systems, such as inventory management, invoicing, and scheduling, and how to use them effectively. Within 3 months, you will: - Be taking the initiative in group and independent situations to ensure Evolv, you, and your customer are set up for success - Be developing strong interpersonal relationships with teammates, sales executives, customer success managers, and other members of Evolv’s revenue organization - Have a strong understanding of the technical requirements of Evolv products - Build a good rapport with our clients and create a lasting impression. - Independently resolve 2-5 break fixes. - Be excited about taking on more responsibility as you progress in your role - Complete all required administrative tasks such as expenses, work orders, and RMAs. By the end of the first year, you will: - Demonstrate a thorough understanding of the Express system and software. - Lead 2-4 special event support activities at strategic locations such as sports stadiums and large venues. - Independently perform repairs on the Express units. - Assist in on-the-job training of new personnel and third-party service providers. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Technical Skills: - Product Knowledge: Understanding the technical aspects of the products, including hardware and software components. - Technical Training: Ability to undergo and apply technical training on products, tools, equipment, and software used in the field. - Troubleshooting: Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnostic tools. - Equipment Maintenance: Skills in installing, maintaining, repairing, and upgrading equipment to ensure optimal performance. - Software Maintenance: Competence in performing scheduled software maintenance and upgrades. Customer Service Skills: - Customer Relationship Building: Ability to establish and maintain strong, long-lasting relationships with clients. - Communication: Excellent verbal and written communication skills to interact effectively with customers, assess their needs, and address questions or concerns. - Customer Training: Ability to train customer employees and security staff, ensuring a high level of satisfaction with the product and its operation Operational Skills - Project Management: Capability to manage time effectively, ensuring the timely completion of all assigned work orders. - Administrative Proficiency: Completing required administrative tasks, such as managing expenses, work orders, and Return Merchandise Authorizations (RMAs). - Inventory and Supply Chain Management: Knowledge of internal processes and systems related to inventory management, invoicing, and scheduling. Soft Skills: - Adaptability: Willingness to work under various conditions, including nights, weekends, and holidays, as required by customer needs. - Teamwork and Collaboration: Ability to work collaboratively with customers, operations, engineering, and management teams, both as an independent contributor and team player. - Initiative: Taking the initiative in both group and independent situations to ensure success for the company, the individual, and the customer. - Interpersonal Relationships: Developing strong relationships with teammates, sales executives, customer success managers, and other members of the organization. Travel: - Willingness to Travel: Preparedness for frequent travel (up to 50-80% of the time), including to strategic locations and special event support activities. What is the leadership like for this role? What is the structure and culture of the team? You will be joining the Field Service team, reporting to the Director of Global Services. The team culture is one based on building trust, collaboration, ongoing development through kindness, authenticity, courage, drive and fun! Where is the role located? This role is based in the Greater Newark, NJ area and offers flexibility in your home location, provided you can travel to customer sites with relative ease. It involves approximately 75%–85% regional travel to perform onsite break/fix and preventative maintenance. While limited remote work may be possible, this is primarily a field-based position. What is the salary range? The base salary range for this full-time position is $30-$40 hour + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in role posting reflect the base salary only, and do not include bonus, equity, or benefits.
Benefits
- At Evolv, we’re on a mission to help make public spaces safer through innovative security technology. So, we're looking for future teammates who embody our values, people who:
- Do the right thing, always;
- Put people first'
- Own it;
- Win together; and continue to
- Be bold, stay curious.
- Our Benefits Include:
- Equity as part of your total compensation package
- Medical, dental, and vision insurance
- Health Savings Account (HSA)
- A 401(k) plan (and 2% company match)
- Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind
- Quarterly stipend for perks and benefits that matter most to you
- Tuition reimbursement to support your ongoing learning and development
- Subscription to Calm
- Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.
- Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at careers@evolvtechnology.com.
- Evolv participates in E-verify for all employees after the completion of Form I-9.
Related Guides
Related Categories
Related Job Pages
More Field Engineer Jobs
Equipment Service Technician - Oklahoma City, OK
Henry ScheinHenry Schein started out as a Queens, New York-based pharmacy in 1932 and is now a Fortune 500 company specializing in healthcare products and solutions for hea
JOB OVERVIEW: This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability. KEY RESPONSIBILITIES: - Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis. - Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services. - Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator. - Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions. - Comprehends customer requirements and make appropriate recommendations to optimize the customer experience. - Maintains and manages proper levels of inventory in van. - Produces timely and detailed service reports. - Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training. - Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed. - Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments. - Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing. - Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork. - Complies with all terms of the Fleet Management Policy including maintenance and accident management policies. - Participates in special projects and performs other duties as required. WORK EXPERIENCE: Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background. PREFERRED EDUCATION: Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred. GENERAL SKILLS & COMPETENCIES: - Basic troubleshooting skills - Independent self-starter - Basic computer skills - Interpersonal / communication skills - Professionalism - Accuracy and detail-orientation SPECIFIC KNOWLEDGE & SKILLS: - Working knowledge of hydraulics, mechanical and electrical systems TRAVEL / PHYSICAL DEMANDS: The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers Fraud Alert Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment. Please be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal. No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.
Field Service Engineer (m/f/d)
Veralto GlobalAt Veralto, we value diversity and the existence of similarities and differences found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique perspectives as a result of diverse attributes. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Veralto will be deemed the sole property of Veralto. No fee will be paid in the event the candidate is hired due to an unsolicited referral.
Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. - Joining a company with a proven track record of success and an exciting future. - Contributing to a brighter, more sustainable future. It’s all possible with a role at Esko. Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our integrated platform and comprehensive tools empower retailers, pre-media and trade shops, manufacturers, and converters to manage best-in-class packaging design and print processes. Innovation is built into the DNA of our business: every day, we challenge ourselves to be better by seeking out new ways to elevate our products, our processes, and our people. We also know that innovation and ingenuity starts with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions. The Field Service Engineer will be working with business-critical production devices and be able to handle the pressure that goes hand in hand with 24/7 production environments. You will have experience working with similar imaging/exposure devices and be familiar with printing processes and workflow solutions. The position is remote in Belgium. The essential requirements of the job include: Technical Expertise & Implementation Proven ability to install, configure, maintain, and troubleshoot complex hardware and software solutions, ideally within flexo printing environments (RIP, screening, CDI/XPS). Customer Training & Adoption Ability to train customers on day-to-day system usage and ensure successful deployment and acceptance of solutions in live production environments. Customer-Centric Mindset Strong focus on delivering an excellent customer experience, with a service-oriented, solution-driven approach. Problem-Solving & Independence Excellent decision-making, analytical, and creative problem-solving skills; able to work independently and confidently in fast-paced, unfamiliar situations. Collaboration, Flexibility & Mobility (80% Travel) Strong teamwork and communication skills, effective time management, willingness to travel (80%), and ability to multitask under shifting priorities. Education - Experienced Field Service Engineer (electrical/electronic background) - Strong troubleshooting skills for electrical, mechanical, and automated systems - Hands-on experience with laser imaging (CTP), LED/Bank Light exposure, lasers, optics, and alignment - Solid knowledge of flexographic printing, including prepress, plate making, and print quality - Experience with customer support and instructor‑led training - Advanced IT and computer skills (software, systems, networks, MS Office) - Good English skills written and spoken; French/German or Dutch is a plus Esko is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. #LI-MW1 #LI-Remote At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your communication skills, creativity, and can-do attitude is essential. The ability to help solve customer problems and a commitment to delivering the highest levels of customer service are key to building customer success. You will be responsible for supporting our customers with on-site installation, preventive maintenance, and repair of Agilent Cellular Analysis instruments. Our product lines include hardware, software, networking products, and operating systems. - Installs and optimizes hardware/software/network products and configurations at customer sites - Diagnoses and resolves product performance problems - Performs maintenance and repairs - Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance - Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. - Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software. - Train other field engineers and customers on the solutions. Territory Coverage - The ideal candidate will reside in MD and be close to a metro area. - The position requires an active driver's license. - Company Vehicle Program: Vehicle mileage reimbursement is eligible for this territory. - Territory: MD, VA, covering WV, and OH as needed. - Overnight Travel 50% and could include weekend work, overtime, and overnight travel, as needed. Job Requirement: Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to, post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer-requested screening is a requirement of this position. Qualifications - Bachelor's, Master's or other university-level degrees within the science field -- e.g. biochemistry, biotechnology or similar-- are highly preferred; may consider applicants with an equivalent combination of education, training, and experience - 4+ years of experience working with analytical instrumentation, ideally including repair, maintenance, and/or troubleshooting - Experience or expertise with Liquid handling equipment and UV/FL/LUM detection products - Ability to solve high-impact problems related to product availability; typically, system/ solution-focused - Excellent verbal and written communication skills - Strong customer relationship-building skills are essential - Ability to travel 50-75% of the time - A valid driver's license is required for this position Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least April 15, 2026 or until the job is no longer posted. In the US, this position is eligible for reimbursement for personal vehicle usage. The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Travel Required: 50% of the Time Shift: Day Duration: No End Date Job Function: Services & Support
Bring more to life. Are you ready to accelerate your potential and make a real difference within medical diagnostics? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. Beckman Coulter Diagnostics Field Service Engineers provide excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. As a Field Service Engineer (FSE) you will be the face of Beckman Coulter to customers and support them, directly impacting patient health and overall well-being. As an FSE on our team, you will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting. You will drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to rapidly repair instrumentation. In addition, you will train our customers and verify the operational performance and data quality of systems in order to contribute to our overall commercial organization. This position reports to the District Service Manager and is part of the Yellowhammer District, working remotely to cover the Northern Alabama territory. In this role, you will have the opportunity to: - Under minimal supervision, serve as lead to assigned customers; complete troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment. May assist and/or train newer Field Engineers - Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and adhering to cycle times - Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business The essential requirements of the job include: - Associates degree OR military experience with at least 1 year diagnosing and repairing mechanical, electromechanical, and/or electronic equipment (as field service engineer, biomedical engineer or similar) Travel, Motor Vehicle Record & Physical/Environment Requirements: - This position requires travel up to 20%, which may potentially include overnight stays, within the Northern Alabama region - Hold a current valid driver’s license and good driving record over last three years - Willing to work different shifts as business needs and ability to travel and provide service in assigned geography, as well as periodic travel to other regions or for training It would be a plus if you also possess previous experience in: - Bachelor’s degree - Experience collaborating with internal team members and external customers Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. The hourly range for this role is $36.00 - 38.50/hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.



