Evolv Technology

The Elevator Pitch   Are you highly committed to delivering exceptional customer service and building strong, long-lasting relationships with clients? Do you enjoy working closely with clients and colleagues to troubleshoot technical issues and provide effective solutions that minimize downtime and ensure optimal performance?   As a Field Service Technician (FST), you will help us ensure a seamless customer rollout of our life saving products. You will help our services team support product demos and installations, as well as provide maintenance, upgrades, and repairs to existing field units.      Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?   In the first 30 days, you will:   - Begin Evolv Express technical training on the products you will be working with, as well as the tools, equipment, and software you will use in the field.   - Shadow a more experienced field service engineer to observe their work, learn from their expertise, and familiarize themselves with the typical tasks and challenges of the job.   - Begin building relationships with customers, assessing their needs, and answering any questions or concerns they may have.   - Start performing basic field service tasks, such as installing, maintaining, and repairing equipment, and documenting their work in service reports or other forms.   - Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance from their manager or supervisor.   - Learn about the company's internal processes and systems, such as inventory management, invoicing, and scheduling, and how to use them effectively.   Within 3 months, you will:   - Be taking the initiative in group and independent situations to ensure Evolv, you, and your customer are set up for success   - Be developing strong interpersonal relationships with teammates, sales executives, customer success managers, and other members of Evolv’s revenue organization   - Have a strong understanding of the technical requirements of Evolv products   - Build a good rapport with our clients and create a lasting impression.   - Independently resolve 2-5 break fixes.   - Be excited about taking on more responsibility as you progress in your role   - Complete all required administrative tasks such as expenses, work orders, and RMAs.   By the end of the first year, you will:   - Demonstrate a thorough understanding of the Express system and software.   - Lead 2-4 special event support activities at strategic locations such as sports stadiums and large venues.   - Independently perform repairs on the Express units.   - Assist in on-the-job training of new personnel and third-party service providers.      The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?     Technical Skills:   - Product Knowledge: Understanding the technical aspects of the products, including hardware and software components.   - Technical Training: Ability to undergo and apply technical training on products, tools, equipment, and software used in the field.   - Troubleshooting: Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnostic tools.   - Equipment Maintenance: Skills in installing, maintaining, repairing, and upgrading equipment to ensure optimal performance.   - Software Maintenance: Competence in performing scheduled software maintenance and upgrades.     Customer Service Skills:  - Customer Relationship Building: Ability to establish and maintain strong, long-lasting relationships with clients.  - Communication: Excellent verbal and written communication skills to interact effectively with customers, assess their needs, and address questions or concerns.  - Customer Training: Ability to train customer employees and security staff, ensuring a high level of satisfaction with the product and its operation  Operational Skills  - Project Management: Capability to manage time effectively, ensuring the timely completion of all assigned work orders.  - Administrative Proficiency: Completing required administrative tasks, such as managing expenses, work orders, and Return Merchandise Authorizations (RMAs).  - Inventory and Supply Chain Management: Knowledge of internal processes and systems related to inventory management, invoicing, and scheduling.  Soft Skills:  - Adaptability: Willingness to work under various conditions, including nights, weekends, and holidays, as required by customer needs.  - Teamwork and Collaboration: Ability to work collaboratively with customers, operations, engineering, and management teams, both as an independent contributor and team player.  - Initiative: Taking the initiative in both group and independent situations to ensure success for the company, the individual, and the customer.  - Interpersonal Relationships: Developing strong relationships with teammates, sales executives, customer success managers, and other members of the organization.  Travel:  - Willingness to Travel: Preparedness for frequent travel (up to 50-80% of the time), including to strategic locations and special event support activities.    What is the leadership like for this role? What is the structure and culture of the team?  You will be joining the Field Service team, reporting to the Director of Global Services.  The team culture is one based on building trust, collaboration, ongoing development through kindness, authenticity, courage, drive and fun!    Where is the role located?  This role is based in the Greater Newark, NJ area and offers flexibility in your home location, provided you can travel to customer sites with relative ease. It involves approximately 75%–85% regional travel to perform onsite break/fix and preventative maintenance. While limited remote work may be possible, this is primarily a field-based position. What is the salary range? The base salary range for this full-time position is $30-$40 hour + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.   Please note that the compensation details listed in role posting reflect the base salary only, and do not include bonus, equity, or benefits.

The Elevator Pitch   Are you highly committed to delivering exceptional customer service and building strong, long-lasting relationships with clients? Do you enjoy working closely with clients and colleagues to troubleshoot technical issues and provide effective solutions that minimize downtime and ensure optimal performance?   As a Field Service Technician (FST), you will help us ensure a seamless customer rollout of our life saving products. You will help our services team support product demos and installations, as well as provide maintenance, upgrades, and repairs to existing field units.      Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?   In the first 30 days, you will:   - Begin Evolv Express technical training on the products you will be working with, as well as the tools, equipment, and software you will use in the field.   - Shadow a more experienced field service engineer to observe their work, learn from their expertise, and familiarize themselves with the typical tasks and challenges of the job.   - Begin building relationships with customers, assessing their needs, and answering any questions or concerns they may have.   - Start performing basic field service tasks, such as installing, maintaining, and repairing equipment, and documenting their work in service reports or other forms.   - Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance from their manager or supervisor.   - Learn about the company's internal processes and systems, such as inventory management, invoicing, and scheduling, and how to use them effectively.   Within 3 months, you will:   - Be taking the initiative in group and independent situations to ensure Evolv, you, and your customer are set up for success   - Be developing strong interpersonal relationships with teammates, sales executives, customer success managers, and other members of Evolv’s revenue organization   - Have a strong understanding of the technical requirements of Evolv products   - Build a good rapport with our clients and create a lasting impression.   - Independently resolve 2-5 break fixes.   - Be excited about taking on more responsibility as you progress in your role   - Complete all required administrative tasks such as expenses, work orders, and RMAs.   By the end of the first year, you will:   - Demonstrate a thorough understanding of the Express system and software.   - Lead 2-4 special event support activities at strategic locations such as sports stadiums and large venues.   - Independently perform repairs on the Express units.   - Assist in on-the-job training of new personnel and third-party service providers.      The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?     Technical Skills:   - Product Knowledge: Understanding the technical aspects of the products, including hardware and software components.   - Technical Training: Ability to undergo and apply technical training on products, tools, equipment, and software used in the field.   - Troubleshooting: Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnostic tools.   - Equipment Maintenance: Skills in installing, maintaining, repairing, and upgrading equipment to ensure optimal performance.   - Software Maintenance: Competence in performing scheduled software maintenance and upgrades.     Customer Service Skills:  - Customer Relationship Building: Ability to establish and maintain strong, long-lasting relationships with clients.  - Communication: Excellent verbal and written communication skills to interact effectively with customers, assess their needs, and address questions or concerns.  - Customer Training: Ability to train customer employees and security staff, ensuring a high level of satisfaction with the product and its operation  Operational Skills  - Project Management: Capability to manage time effectively, ensuring the timely completion of all assigned work orders.  - Administrative Proficiency: Completing required administrative tasks, such as managing expenses, work orders, and Return Merchandise Authorizations (RMAs).  - Inventory and Supply Chain Management: Knowledge of internal processes and systems related to inventory management, invoicing, and scheduling.  Soft Skills:  - Adaptability: Willingness to work under various conditions, including nights, weekends, and holidays, as required by customer needs.  - Teamwork and Collaboration: Ability to work collaboratively with customers, operations, engineering, and management teams, both as an independent contributor and team player.  - Initiative: Taking the initiative in both group and independent situations to ensure success for the company, the individual, and the customer.  - Interpersonal Relationships: Developing strong relationships with teammates, sales executives, customer success managers, and other members of the organization.  Travel:  - Willingness to Travel: Preparedness for frequent travel (up to 50-80% of the time), including to strategic locations and special event support activities.    What is the leadership like for this role? What is the structure and culture of the team?  You will be joining the Field Service team, reporting to the Director of Global Services.  The team culture is one based on building trust, collaboration, ongoing development through kindness, authenticity, courage, drive and fun!    Where is the role located?  This role is based in the Greater Columbus, Ohio area and offers flexibility in your home location, provided you can travel to customer sites with relative ease. It involves approximately 75%–85% regional travel to perform onsite break/fix and preventative maintenance. While limited remote work may be possible, this is primarily a field-based position. What is the salary range? The base salary range for this full-time position is $30-$40 hour + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.   Please note that the compensation details listed in role posting reflect the base salary only, and do not include bonus, equity, or benefits.

• Build strong relationships with customers and ensure successful onboarding • Drive customer satisfaction, system utilization, and renewal rates • Deliver virtual and onsite training sessions • Develop baseline success plans focusing on adoption and learning milestones • Monitor customer health and usage signals to identify risks • Collaborate cross-functionally to support customer outcomes

The Elevator Pitch If you are an excellent relationship builder, passionate about the customer experience, and inspired to help make the world a safer place, then this is the role for you!  Customer success is vital to Evolv’s long-term mission and profitability.  Our customers must experience clear, measurable value from their Evolv systems, not only at deployment, but throughout their lifecycle. As a Customer Enablement Manager (CEM), you will build strong relationships with your portfolio of customers and ensure they onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment.   You will work alongside Senior Customer Enablement Managers and the broader CX team in helping customers onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment.  This role is designed to flex across multiple customer engagements rather than owning a dedicated portfolio.   Your work will help drive customer satisfaction, system utilization, risk mitigation, and ultimately successful subscription renewals.  What are performance outcomes over the first 12 months you will work toward completing? First 30–90 Days:  - Become fully competent in Evolv’s products, workflows, and enablement methodology.  Training includes in-person technical instruction at HQ, online self-study, structured learning paths, and peer shadowing.  - Learn the CX operating model (onboarding, enablement, training, adoption, renewal readiness, customer health).  - Build relationships with Sales, Program Management, Support, Technical Sales & Solutions, Channel Operations, and Marketing to understand customer history, deployment context, and value drivers.  - Begin engaging with customers - supporting onboarding activities, training preparation, and early adoption.  3-6 Months:  - Contribute to day-to-day customer onboarding, training and value-realization activities across the install base, ensuring progress towards key outcomes.  - Deliver virtual and onsite training sessions covering system operation, best practices, and Evolv Academy learning paths.  - Begin developing baseline success plans for your accounts that focus on adoption, learning milestones, and operational excellence.  6-12 Months: - Fully own your customer portfolio, including onboarding new customers, building proactive success plans, and driving adoption of learning resources such as Evolv Academy, MyEvolv Portal, and other customer platforms   - Monitor customer health, usage signals, and feedback to identify risks early and mitigate them through cross-functional collaboration.  - Lead regular performance reviews and business value conversations using customer dashboards (visitor scans, alerts, detections, engagement metrics).  - Manage a smooth renewal readiness process by ensuring strong adoption, value realization, and risk reduction.  1+ year:  - Be recognized as a strategic customer advocate with deep account relationships across accounts.   - Maintain an internal network of cross-functional partners you can pull in to accelerate customer outcomes.  - Consistently deliver measurable impact across your accounts—including improved system usage, reduced friction, higher training completion, and strong renewal rates.  - Operate independently while driving scalable improvements to the broader customer enablement program.    The Work: What type of work will you be doing?   As a Customer Enablement Manager, your regular activities may be modified to suit the needs of your customer portfolio, however, you can expect a variety of the following: Customer Onboarding & Training  - Customer onboarding, and go-live activities with Program Management, TSS, and Support.  - Deliver structured training sessions (onsite and virtual) tailored to each customer’s operational environment.  - Ensure customers complete the right Evolv Academy learning paths and certifications.    Customer Adoption & Value Realization  - Build and execute proactive success plans to drive consistent system usage, optimized detection performance, and operator confidence.  - Continuously guide customers to evolve their workflows, staffing, and operating procedures to maximize value.  - Promote adoption of MyEvolv, training content, and all customer enablement resources.  - Conduct scheduled check-ins, performance reviews, and Quarterly Business Reviews (QBRs).    Customer Health & Risk Management  - Work with Red Accounts team to identify at-risk accounts and help develop get-well plans to get them in good health   - Coordinate with Support, Technical Sales & Solutions and other teams to ensure escalations are handled promptly   - Maintain clean, accurate CRM documentation including contacts, milestones, health scores and renewal context.     Renewal Readiness & Growth Support   - Proactively identify and engage the appropriate customer stakeholder’s day-to-day champions, operational owners, and economic buyers to ensure each clearly understands and is realizing the full value of their Evolv investment.  - Lead the enablement workstream that ensures customers achieve the outcomes required for renewal, including validating success criteria with decision-makers, reinforcing business value with champions, and ensuring all stakeholders are informed, trained, and confident in their ability to operate and sustain their systems.  - Minimize renewal friction by driving strong adoption, ensuring operators are well trained, and clearly demonstrating ongoing business value.  What is the leadership like for this role? What is the structure and culture of the team? This role reports to the Senior Scaled Program Manager and sits on our Customer Experience team in the Revenue Organization.  The team is distributed across the United States and is entering an exciting phase of growth, with many new opportunities ahead. Most team members work remotely when they are not traveling to meet with customers. Our collective experience is exceptional spanning technical experts to seasoned business leaders with firsthand customer-facing expertise.   Where is the role located? Location:  While this role is posted for a candidate ideally based in Portland, Oregon, we are open to exceptional candidates in other locations throughout the Western region with transportation accessibility. The role is flexible within our Western Region including; Arizona, Utah, Nevada, California & Washington. Travel: Travel demands will fluctuate with customer engagement, trade shows, and your territory strategy, and may reach 25–30% of the time. Because some customer operations run outside normal business hours, flexibility for occasional nights, weekends, and holidays may be required. Compensation and Transparency Statement  The base salary range for this full-time position is $73,000- $117,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate’s skills, experience, education, and geographic location.   In accordance with state and local pay transparency laws—including those in California, Colorado, Massachusetts, New York, New Jersey, and others—we disclose salary ranges in all job postings and provide additional information upon request.   During the hiring process, your recruiter will share:   - The specific salary range for your preferred location   - A general overview of our benefits and equity offerings   - Insights into how compensation decisions are made, including factors that influence starting pay     We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values.

The Elevator Pitch If you are an excellent relationship builder, passionate about the customer experience, and inspired to help make the world a safer place, then this is the role for you!  Customer success is vital to Evolv’s long-term mission and profitability.  Our customers must experience clear, measurable value from their Evolv systems, not only at deployment, but throughout their lifecycle. As a Customer Enablement Manager (CEM), you will build strong relationships with your portfolio of customers and ensure they onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment.   You will work alongside Senior Customer Enablement Managers and the broader CX team in helping customers onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment.  This role is designed to flex across multiple customer engagements rather than owning a dedicated portfolio.   Your work will help drive customer satisfaction, system utilization, risk mitigation, and ultimately successful subscription renewals.  What are performance outcomes over the first 12 months you will work toward completing? First 30–90 Days:  - Become fully competent in Evolv’s products, workflows, and enablement methodology.  Training includes in-person technical instruction at HQ, online self-study, structured learning paths, and peer shadowing.  - Learn the CX operating model (onboarding, enablement, training, adoption, renewal readiness, customer health).  - Build relationships with Sales, Program Management, Support, Technical Sales & Solutions, Channel Operations, and Marketing to understand customer history, deployment context, and value drivers.  - Begin engaging with customers - supporting onboarding activities, training preparation, and early adoption.  3-6 Months:  - Contribute to day-to-day customer onboarding, training and value-realization activities across the install base, ensuring progress towards key outcomes.  - Deliver virtual and onsite training sessions covering system operation, best practices, and Evolv Academy learning paths.  - Begin developing baseline success plans for your accounts that focus on adoption, learning milestones, and operational excellence.  6-12 Months: - Fully own your customer portfolio, including onboarding new customers, building proactive success plans, and driving adoption of learning resources such as Evolv Academy, MyEvolv Portal, and other customer platforms   - Monitor customer health, usage signals, and feedback to identify risks early and mitigate them through cross-functional collaboration.  - Lead regular performance reviews and business value conversations using customer dashboards (visitor scans, alerts, detections, engagement metrics).  - Manage a smooth renewal readiness process by ensuring strong adoption, value realization, and risk reduction.  1+ year:  - Be recognized as a strategic customer advocate with deep account relationships across accounts.   - Maintain an internal network of cross-functional partners you can pull in to accelerate customer outcomes.  - Consistently deliver measurable impact across your accounts—including improved system usage, reduced friction, higher training completion, and strong renewal rates.  - Operate independently while driving scalable improvements to the broader customer enablement program.    The Work: What type of work will you be doing?   As a Customer Enablement Manager, your regular activities may be modified to suit the needs of your customer portfolio, however, you can expect a variety of the following: Customer Onboarding & Training  - Customer onboarding, and go-live activities with Program Management, TSS, and Support.  - Deliver structured training sessions (onsite and virtual) tailored to each customer’s operational environment.  - Ensure customers complete the right Evolv Academy learning paths and certifications.    Customer Adoption & Value Realization  - Build and execute proactive success plans to drive consistent system usage, optimized detection performance, and operator confidence.  - Continuously guide customers to evolve their workflows, staffing, and operating procedures to maximize value.  - Promote adoption of MyEvolv, training content, and all customer enablement resources.  - Conduct scheduled check-ins, performance reviews, and Quarterly Business Reviews (QBRs).    Customer Health & Risk Management  - Work with Red Accounts team to identify at-risk accounts and help develop get-well plans to get them in good health   - Coordinate with Support, Technical Sales & Solutions and other teams to ensure escalations are handled promptly   - Maintain clean, accurate CRM documentation including contacts, milestones, health scores and renewal context.     Renewal Readiness & Growth Support   - Proactively identify and engage the appropriate customer stakeholder’s day-to-day champions, operational owners, and economic buyers to ensure each clearly understands and is realizing the full value of their Evolv investment.  - Lead the enablement workstream that ensures customers achieve the outcomes required for renewal, including validating success criteria with decision-makers, reinforcing business value with champions, and ensuring all stakeholders are informed, trained, and confident in their ability to operate and sustain their systems.  - Minimize renewal friction by driving strong adoption, ensuring operators are well trained, and clearly demonstrating ongoing business value.  What is the leadership like for this role? What is the structure and culture of the team? This role reports to the Senior Scaled Program Manager and sits on our Customer Experience team in the Revenue Organization.  The team is distributed across the United States and is entering an exciting phase of growth, with many new opportunities ahead. Most team members work remotely when they are not traveling to meet with customers. Our collective experience is exceptional spanning technical experts to seasoned business leaders with firsthand customer-facing expertise.   Where is the role located? Location:  While this role is posted for a candidate ideally based in Portland, Oregon, we are open to exceptional candidates in other locations throughout the Western region with transportation accessibility. The role is flexible within our Western Region including; Arizona, Utah, Nevada, California & Washington. Travel: Travel demands will fluctuate with customer engagement, trade shows, and your territory strategy, and may reach 25–30% of the time. Because some customer operations run outside normal business hours, flexibility for occasional nights, weekends, and holidays may be required. Compensation and Transparency Statement  The base salary range for this full-time position is $73,000- $117,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate’s skills, experience, education, and geographic location.   In accordance with state and local pay transparency laws—including those in California, Colorado, Massachusetts, New York, New Jersey, and others—we disclose salary ranges in all job postings and provide additional information upon request.   During the hiring process, your recruiter will share:   - The specific salary range for your preferred location   - A general overview of our benefits and equity offerings   - Insights into how compensation decisions are made, including factors that influence starting pay     We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values.

The Elevator Pitch If you are an excellent relationship builder, passionate about the customer experience, and inspired to help make the world a safer place, then this is the role for you!  Customer success is vital to Evolv’s long-term mission and profitability.  Our customers must experience clear, measurable value from their Evolv systems, not only at deployment, but throughout their lifecycle. As a Customer Enablement Manager (CEM), you will build strong relationships with your portfolio of customers and ensure they onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment.   You will work alongside Senior Customer Enablement Managers and the broader CX team in helping customers onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment.  This role is designed to flex across multiple customer engagements rather than owning a dedicated portfolio.   Your work will help drive customer satisfaction, system utilization, risk mitigation, and ultimately successful subscription renewals.  What are performance outcomes over the first 12 months you will work toward completing? First 30–90 Days:  - Become fully competent in Evolv’s products, workflows, and enablement methodology.  Training includes in-person technical instruction at HQ, online self-study, structured learning paths, and peer shadowing.  - Learn the CX operating model (onboarding, enablement, training, adoption, renewal readiness, customer health).  - Build relationships with Sales, Program Management, Support, Technical Sales & Solutions, Channel Operations, and Marketing to understand customer history, deployment context, and value drivers.  - Begin engaging with customers - supporting onboarding activities, training preparation, and early adoption.  3-6 Months:  - Contribute to day-to-day customer onboarding, training and value-realization activities across the install base, ensuring progress towards key outcomes.  - Deliver virtual and onsite training sessions covering system operation, best practices, and Evolv Academy learning paths.  - Begin developing baseline success plans for your accounts that focus on adoption, learning milestones, and operational excellence.  6-12 Months: - Fully own your customer portfolio, including onboarding new customers, building proactive success plans, and driving adoption of learning resources such as Evolv Academy, MyEvolv Portal, and other customer platforms   - Monitor customer health, usage signals, and feedback to identify risks early and mitigate them through cross-functional collaboration.  - Lead regular performance reviews and business value conversations using customer dashboards (visitor scans, alerts, detections, engagement metrics).  - Manage a smooth renewal readiness process by ensuring strong adoption, value realization, and risk reduction.  1+ year:  - Be recognized as a strategic customer advocate with deep account relationships across accounts.   - Maintain an internal network of cross-functional partners you can pull in to accelerate customer outcomes.  - Consistently deliver measurable impact across your accounts—including improved system usage, reduced friction, higher training completion, and strong renewal rates.  - Operate independently while driving scalable improvements to the broader customer enablement program.    The Work: What type of work will you be doing?   As a Customer Enablement Manager, your regular activities may be modified to suit the needs of your customer portfolio, however, you can expect a variety of the following: Customer Onboarding & Training  - Customer onboarding, and go-live activities with Program Management, TSS, and Support.  - Deliver structured training sessions (onsite and virtual) tailored to each customer’s operational environment.  - Ensure customers complete the right Evolv Academy learning paths and certifications.    Customer Adoption & Value Realization  - Build and execute proactive success plans to drive consistent system usage, optimized detection performance, and operator confidence.  - Continuously guide customers to evolve their workflows, staffing, and operating procedures to maximize value.  - Promote adoption of MyEvolv, training content, and all customer enablement resources.  - Conduct scheduled check-ins, performance reviews, and Quarterly Business Reviews (QBRs).    Customer Health & Risk Management  - Work with Red Accounts team to identify at-risk accounts and help develop get-well plans to get them in good health   - Coordinate with Support, Technical Sales & Solutions and other teams to ensure escalations are handled promptly   - Maintain clean, accurate CRM documentation including contacts, milestones, health scores and renewal context.     Renewal Readiness & Growth Support   - Proactively identify and engage the appropriate customer stakeholder’s day-to-day champions, operational owners, and economic buyers to ensure each clearly understands and is realizing the full value of their Evolv investment.  - Lead the enablement workstream that ensures customers achieve the outcomes required for renewal, including validating success criteria with decision-makers, reinforcing business value with champions, and ensuring all stakeholders are informed, trained, and confident in their ability to operate and sustain their systems.  - Minimize renewal friction by driving strong adoption, ensuring operators are well trained, and clearly demonstrating ongoing business value.  What is the leadership like for this role? What is the structure and culture of the team? This role reports to the Senior Scaled Program Manager and sits on our Customer Experience team in the Revenue Organization.  The team is distributed across the United States and is entering an exciting phase of growth, with many new opportunities ahead. Most team members work remotely when they are not traveling to meet with customers. Our collective experience is exceptional spanning technical experts to seasoned business leaders with firsthand customer-facing expertise.   Where is the role located? Location:  While this role is posted for a candidate ideally based in Portland, Oregon, we are open to exceptional candidates in other locations throughout the Western region with transportation accessibility. The role is flexible within our Western Region including; Arizona, Utah, Nevada, California & Washington. Travel: Travel demands will fluctuate with customer engagement, trade shows, and your territory strategy, and may reach 25–30% of the time. Because some customer operations run outside normal business hours, flexibility for occasional nights, weekends, and holidays may be required. Compensation and Transparency Statement  The base salary range for this full-time position is $73,000- $117,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate’s skills, experience, education, and geographic location.   In accordance with state and local pay transparency laws—including those in California, Colorado, Massachusetts, New York, New Jersey, and others—we disclose salary ranges in all job postings and provide additional information upon request.   During the hiring process, your recruiter will share:   - The specific salary range for your preferred location   - A general overview of our benefits and equity offerings   - Insights into how compensation decisions are made, including factors that influence starting pay     We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values.

• Join Evolv’s Technical Sales & Solutions (TS&S) team as an Associate Solutions Engineer focused on deployments. • Installing systems, training operators, and supporting go-lives. • Contribute to site surveys and pre-sales activities like pilots and demos. • Ensure smooth deployments and exceptional customer experiences, bridging the gap between technical execution and customer success.

The Elevator Pitch  Do you thrive in fast-paced environments and enjoy hands-on technical work? Are you passionate about technology and helping customers succeed? Join Evolv’s Technical Sales & Solutions (TS&S) team as an Associate Solutions Engineer focused on deployments. In this role, you’ll be on the front lines—installing systems, training operators, and supporting go-lives—while also helping certify and train channel partners. You’ll additionally contribute to site surveys and pre-sales activities like pilots and demos.  Evolv is a mission-driven company dedicated to making a real difference in society—saving lives and improving experiences wherever people gather. You’ll play a critical role in ensuring smooth deployments and exceptional customer experiences, bridging the gap between technical execution and customer success.  Success in the Role: What performance outcomes will you work towards completing over the first 12 months?  Within the First 30 days:  - Certify: Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite.  - Participate & Qualify: Join live customer installations to understand a real-world deployment.  - Install Independently: By Day 30, be able to install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards.  30 Days to Three Months:  - Troubleshooting Proficiency: Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on-site.  - Training Excellence: Become a professional at delivering operator training across our core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment.  - GoLive Support: Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared.  - Deployments to Standard: Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support.  - Own Small Deployments: By Month 3, be able to execute the entire deployment process solo for installations up to 4 systems.  Between 3 to 6 months:  - PreSales Foundations: Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs.  - PreSales Certification: Earn Professional Certification covering core presales activities and documentation standards.  - Apply PreSales to Deployments: By Month Six, confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps—with a strong understanding of how presales inputs improve installation quality and customer outcomes.  Between 6 to 12 Months:  - Channel Enablement: Learn and apply channel partner certification processes for deployment:   - Create professional installers across all Evolv products.  - Train partners to be effective operator trainers who meet Evolv standards.  - Field Leadership: By Month 12, demonstrate the capability to serve as the onsite lead for major deployments when needed—owning plan, execution, quality, safety, and stakeholder communications.  - Raise the Bar: Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence.  The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?   Deployment Process  - Installation: Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards.  - Training: Deliver operator and administrator training tailored to customer verticals, ensuring smooth adoption and confidence in system use.  - Go-Live Support: Provide on-site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff.  Travel  - Willingness to travel extensively, with over 70% of time spent on the road, typically involving 3–5 days away from home per week.  - Expect some nights and weekends, as many customers operate during peak event times.  Physical Requirements  - Ability to lift and position proprietary equipment, using safety gear and trained techniques for safe handling. Tasks include onloading/offloading equipment from trucks, utilizing liftgates, and rolling systems into placement.  - Capability to stand and perform physically demanding tasks for extended periods. Certain events may require 12–15 hour shifts, with appropriate meal and rest breaks.  - Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.  Sales Support  - Develop an understanding of pre-sales activities—including site surveys, pilots, demos, and PoCs—and how these inputs drive successful deployments.  - Be prepared to assist with pre-sales tasks when needed, ensuring seamless collaboration between sales and deployment teams.  Technical Expertise  - Maintain professional certifications across Evolv Express and Expedite systems.  - Demonstrate competency to resolve basic out-of-the-box issues during installation and configuration, ensuring smooth system activation.  What is the leadership like for this role? What is the structure and culture of the team?   You will join the Technical Sales and Solutions Team, focused on enabling sales and channel teams to achieve higher conversion rates and ensure customer success through top-notch deployments. As an Associate Solution Engineer, you will drive system adoption and implementation in diverse customer environments. The TS&S team consists of over 14 Solution Engineers and support personnel, divided into three regional teams and one Sports and Entertainment team, all led by Regional Senior Managers. This role reports to the West Senior Manager. We are a driven organization striving for excellence and looking for motivated individuals to elevate our team further! Where is the role located?   The location of this role is either Denver, CO or Los Angeles, CA.   We are prioritizing candidates based in the Western  region of the United States, with accessibility to major transportation hubs and a willingness to travel frequently.    Compensation and Transparency Statement:  The base salary range for this full-time position is $53,000 - $90,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate’s skills, experience, education, and geographic location.   In accordance with state and local pay transparency laws—including those in California, Colorado, Massachusetts, New York, New Jersey, and others—we disclose salary ranges in all job postings and provide additional information upon request.   During the hiring process, your recruiter will share:   - The specific salary range for your preferred location   - A general overview of our benefits and equity offerings   - Insights into how compensation decisions are made, including factors that influence starting pay   We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values.

The Elevator Pitch  Do you thrive in fast-paced environments and enjoy hands-on technical work? Are you passionate about technology and helping customers succeed? Join Evolv’s Technical Sales & Solutions (TS&S) team as an Associate Solutions Engineer focused on deployments. In this role, you’ll be on the front lines—installing systems, training operators, and supporting go-lives—while also helping certify and train channel partners. You’ll additionally contribute to site surveys and pre-sales activities like pilots and demos.  Evolv is a mission-driven company dedicated to making a real difference in society—saving lives and improving experiences wherever people gather. You’ll play a critical role in ensuring smooth deployments and exceptional customer experiences, bridging the gap between technical execution and customer success.  Success in the Role: What performance outcomes will you work towards completing over the first 12 months?  Within the First 30 days:  - Certify: Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite.  - Participate & Qualify: Join live customer installations to understand a real-world deployment.  - Install Independently: By Day 30, be able to install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards.  30 Days to Three Months:  - Troubleshooting Proficiency: Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on-site.  - Training Excellence: Become a professional at delivering operator training across our core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment.  - GoLive Support: Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared.  - Deployments to Standard: Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support.  - Own Small Deployments: By Month 3, be able to execute the entire deployment process solo for installations up to 4 systems.  Between 3 to 6 months:  - PreSales Foundations: Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs.  - PreSales Certification: Earn Professional Certification covering core presales activities and documentation standards.  - Apply PreSales to Deployments: By Month Six, confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps—with a strong understanding of how presales inputs improve installation quality and customer outcomes.  Between 6 to 12 Months:  - Channel Enablement: Learn and apply channel partner certification processes for deployment:   - Create professional installers across all Evolv products.  - Train partners to be effective operator trainers who meet Evolv standards.  - Field Leadership: By Month 12, demonstrate the capability to serve as the onsite lead for major deployments when needed—owning plan, execution, quality, safety, and stakeholder communications.  - Raise the Bar: Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence.  The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?   Deployment Process  - Installation: Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards.  - Training: Deliver operator and administrator training tailored to customer verticals, ensuring smooth adoption and confidence in system use.  - Go-Live Support: Provide on-site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff.  Travel  - Willingness to travel extensively, with over 70% of time spent on the road, typically involving 3–5 days away from home per week.  - Expect some nights and weekends, as many customers operate during peak event times.  Physical Requirements  - Ability to lift and position proprietary equipment, using safety gear and trained techniques for safe handling. Tasks include onloading/offloading equipment from trucks, utilizing liftgates, and rolling systems into placement.  - Capability to stand and perform physically demanding tasks for extended periods. Certain events may require 12–15 hour shifts, with appropriate meal and rest breaks.  - Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.  Sales Support  - Develop an understanding of pre-sales activities—including site surveys, pilots, demos, and PoCs—and how these inputs drive successful deployments.  - Be prepared to assist with pre-sales tasks when needed, ensuring seamless collaboration between sales and deployment teams.  Technical Expertise  - Maintain professional certifications across Evolv Express and Expedite systems.  - Demonstrate competency to resolve basic out-of-the-box issues during installation and configuration, ensuring smooth system activation.  What is the leadership like for this role? What is the structure and culture of the team?   You will join the Technical Sales and Solutions Team, focused on enabling sales and channel teams to achieve higher conversion rates and ensure customer success through top-notch deployments. As an Associate Solution Engineer, you will drive system adoption and implementation in diverse customer environments. The TS&S team consists of over 14 Solution Engineers and support personnel, divided into three regional teams and one Sports and Entertainment team, all led by Regional Senior Managers. This role reports to the West Senior Manager. We are a driven organization striving for excellence and looking for motivated individuals to elevate our team further! Where is the role located?   The location of this role is either Denver, CO or Los Angeles, CA.   We are prioritizing candidates based in the Western  region of the United States, with accessibility to major transportation hubs and a willingness to travel frequently.    Compensation and Transparency Statement:  The base salary range for this full-time position is $53,000 - $90,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate’s skills, experience, education, and geographic location.   In accordance with state and local pay transparency laws—including those in California, Colorado, Massachusetts, New York, New Jersey, and others—we disclose salary ranges in all job postings and provide additional information upon request.   During the hiring process, your recruiter will share:   - The specific salary range for your preferred location   - A general overview of our benefits and equity offerings   - Insights into how compensation decisions are made, including factors that influence starting pay   We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values.

The Elevator Pitch  Evolv is seeking a versatile strategist to join the Growth Team.  We help advance Evolv’s business by identifying new market opportunities, developing a plan to launch and grow in our markets, and drive specific strategic initiatives to expand our business.  An initial focus is to develop a program to drive responsible adoption of modern safety technology across priority sectors. You will coordinate evidence development, third‑party validation, stakeholder mapping and standards engagement while building trusted relationships with customers, associations, and research partners. This role requires structured thinking, strong writing and communications skills, and the ability to navigate multi‑stakeholder environments.  Why Evolv?  At Evolv, our mission is to help make public spaces safer through innovative security technology. We value people who Do the right thing, always; Put people first; Own it; Win together; and Be bold, stay curious. We offer equity, comprehensive health coverage, 401(k) with match, flexible PTO, tuition reimbursement, a quarterly well‑being stipend, and access to Calm.  What does success in the role look like?   Within the first 30 days, you will:   - Understand our current business in different vertical markets, the impact our products have had on customers, and the opportunity for growth in those markets  - Define the approach, output and resources required to map the landscape of Federal and state drivers on weapons detection, and begin engaging to build your understanding  Within 90 days, you will:   - Map the current landscape of existing Federal and state government regulatory, best practices, mandates and policies that drive weapons detection decisions  - Identify existing and pending legislation and funding, and the approach other weapons detection companies are taking  - Select specific Federal and state agencies, and define a plan for Evolv including agencies and messages, and metrics to define success  By 12 months, you will:   - Have a clear understanding of existing Federal and state regulatory and funding environment and a process to track and monitor changes  - Engage with specific agencies and progress toward policy, best practice and/or funding for weapons detection  - Develop a set of evidence-based outcomes from our products that can be used with customers, and plan to build out additional proof points  - Ensure Federal and State plans are being executed including relationships with key organizations  - Define a 1 and 3 year plan to drive the initiative forward across various Federal and State agencies    - The Work: What type of work will you be doing? Build an understanding of the regulatory, best practices and budget environment for weapons detection at the Federal and state level (identifying key focus states).  - Develop a practical framework for advocacy and standards engagement, informed by lessons from adjacent safety technologies.   - Build a structured customer evidence program with GTM partners—collecting feedback, quantifying benefits, and producing concise proof points and collateral.  - Identify third‑party organizations for evaluation and statements of acceptance.  - Coordinate independent research with academic and public‑interest organizations; track study design, milestones, and publication pathways.  - Monitor federal and state policy and funding landscapes; synthesize insights and recommend discreet engagement plans for priority geographies.  - Work with Vertical Market leads to design stakeholder approaches for educators, clinicians, administrators, and community organizations  - Partner with our marketing, sales and other customer-facing teams to understand specific vertical environments, review approach, and provide valuable insight into Federal and state mandates and programs.  - Operate with high confidentiality and policy compliance; partner with Legal/Compliance on appropriate approvals and guidance for public‑sector interactions.    What you’ll bring  Must‑have qualifications  - 2–3 years of experience in government consulting, public policy, standards development, strategic consulting or adjacent domains.  - Ability to research and synthesize complex market and policy inputs into clear insights and develop executable plans.  - Experience collaborating with associations, nonprofits, and public‑sector stakeholders.  - Strong research, analysis, and writing skills for evidence packages and briefing materials.  - High integrity, discretion, and cross‑functional communication skills.  Preferred  - Combination of research & analysis skills paired with a strong execution mindset.  - Ability to engage across an organization from senior executives to policy leaders, researchers, and staff members.  Notes on confidentiality & compliance  This role operates within a confidential program. Public‑facing materials and external engagement plans must be approved through established internal processes.  Interactions with government officials and public‑sector entities must follow Evolv policies on political neutrality, business courtesies, and anti‑corruption; coordinate with Legal/Compliance in advance.  What is leadership like for this role?   The Growth Strategy Associate will report to Evolv’s Chief Growth Officer. We offer a collaborative, mission-driven environment where innovation thrives, careers grow, and every employee plays a vital role in protecting lives through technology.     Where is the role located?    Our ideal candidate would be based at Evolv Headquarters in Waltham, Massachusetts, however we are open to remote work for the right candidate. The role requires regular travel to customer sites, association events, and research partner meetings, and Federal and state agencies (frequency varies by calendar) so the candidate must live near a major airport.  Compensation and Transparency Statement    The base salary range for this full-time position is $102,000- $166,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate’s skills, experience, education, and geographic location.     In accordance with state and local pay transparency laws—including those in California, Colorado, Massachusetts, New York, New Jersey, and others—we disclose salary ranges in all job postings and provide additional information upon request.     During the hiring process, your recruiter will share:     - The specific salary range for your preferred location     - A general overview of our benefits and equity offerings     - Insights into how compensation decisions are made, including factors that influence starting pay     We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values.