Title: Accounts Receivable Specialist Location: Racine United States Job Description: SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future - for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story. ABOUT THE ROLE The Accounts Receivable Specialist reports to the Credit & Collections Manager and provides collections management of a portfolio of customers. You will play a critical role in managing customer accounts, ensuring timely collections, and maintaining accurate financial records. You will need strong communication, analytical, and organizational skills to resolve issues, support internal teams, and maintain positive customer relationships. This role requires you to bring strong collaboration with multiple cross-functional teams including Sales, Customer Service, Sales Finance, Supply Chain and the Information Technology team to ensure a smooth and efficient order-to-cash process. KEY RESPONSIBILITIES - Collections & Customer Account Support (75%), contacting customers to resolve past due invoices, recording activity, and maintain account accuracy in SAP, working with the assigned Credit Analyst to escalate issues as needed. - Issue Resolution and Collaboration (15%), work with IT Department electronic data interchange (EDI), supply chain and carriers to resolve invoice and delivery issues. - Reporting and Administrative Tasks (10%) prepare ageing reports with line-item details on past dues, manage multiple tasks and deadlines as needed. - Special projects as directed by the North America Credit & Collection Manager. REQUIRED EXPERIENCE YOU'LL BRING - Associate's degree and +2 years of Accounts Receivable or Finance experience - +1-year experience with an ERP system - 3+ years of experience with Microsoft Office with strong analytical capabilities in Excel. - Qualified candidates must be legally authorized to work in the United States without current or future sponsorship PREFERRED EXPERIENCES AND SKILLS - Proficiency in Microsoft Office Suite with strong analytical capabilities in Excel. - Excellent organizational and decision-making skills - Able to build relationships with key internal and external stakeholders. - Experience with SAP R/3 (ECC) and Credit Management. - Results-focused, w/record of issue identification & ability to influence & deliver results. - Ability to manage competing priorities and deliver on multiple deadlines. - Strong communication skills, both written and verbal, with ability to adapt styles across organizational levels. JOB REQUIREMENTS - Full time position with core hours from 9am to 3pm CST - This role is not eligible for domestic relocation - Office work environment: Remote work available once a week after 90-day onboarding period. BENEFITS AND PERKS SC Johnson's total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we're committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more. Inclusion & Diversity We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive. Better Together At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person. Equal Opportunity Employer The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

• Create customer invoices from approved sales orders and billing schedules in our ERP (NetSuite), ensuring accuracy of customer details, amounts, contract dates, quantities, purchase order numbers, and tax-relevant fields • Generate invoices for new subscriptions, renewals and recurring billing schedules • Review draft invoices for completeness and internal consistency before issuing to customers, following documented checklists and procedures. • Monitor the billing inbox for customer updates (PO changes, address updates, contact changes) and apply changes to invoices and/or billing records in line with standard work instructions • Upload invoices to customer vendor portals, resolve basic rejections (for example, missing PO or formatting issues) using documented guidance, and escalate non-standard issues • Support collections activities by running standard AR aging and invoice status reports, sending scripted reminder emails to customers, and logging responses for the Collections team • Complete routine, checklist-driven tasks to support month-end close, including confirming that all billable items for the period have been invoiced • Follow internal control and SOX procedures for invoice creation, documentation, and segregation of duties and maintain clear, organized backup for audit • Work with internal stakeholders (Revenue, Collections, Sales, and others) to resolve straightforward invoice questions and escalate exceptions appropriately • Actively follow established processes and identify clear, low-risk opportunities for improving efficiency or standardization within the invoicing workflow

Role Description The AR Specialist is responsible for following up on balances owed, responding to inquiries from sponsors and CROs regarding amounts invoiced and balance inquiries. - Maintain AR inboxes daily to ensure all communication is routed to the appropriate department. - Respond to customer inquiries regarding balances and invoices in a timely manner. - Send follow-up emails to sponsors and CROs regarding past due balances. - Work with other departments to clear up outstanding payment issues (nursing, data entry, and conventional billing). - Assist accounting with requesting remittance advices from CROs and sponsors for deposits received. - Review monthly with AR Manager the outstanding accounts that are outside of the metric parameters set on the aging report for sites assigned. Qualifications - High School Diploma or GED required. - Great Plains experience preferred. - Clinical Research experience preferred. - Follow Up and Collection experience preferred. Benefits - The potential base pay range for this role, when annualized, is $32,300.00 - $80,800.00. - The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). - Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

• Manage outbound payment follow-ups, client communication, denial analysis, and CRM documentation • Make outbound calls to clients to follow up on outstanding invoices and support timely payment collection • Send email follow-ups regarding open invoices and required next steps • Communicate clearly with clients regarding denial reasons, outstanding balances, and payment arrangements • Analyze denial reasons provided by clients and determine appropriate next steps to resolve payment issues • Use negotiation skills to encourage timely payments or establish payment plans • Maintain detailed records of all client communication and account updates within the CRM system • Use Salesforce or a similar CRM platform to track receivable status, payment follow-ups, and account communication • Follow up consistently to ensure clients meet payment obligations • Prepare personalized communication that acknowledges client cooperation and encourages continued responsiveness