Role Description The AR Specialist is responsible for following up on balances owed, responding to inquiries from sponsors and CROs regarding amounts invoiced and balance inquiries. - Maintain AR inboxes daily to ensure all communication is routed to the appropriate department. - Respond to customer inquiries regarding balances and invoices in a timely manner. - Send follow-up emails to sponsors and CROs regarding past due balances. - Work with other departments to clear up outstanding payment issues (nursing, data entry, and conventional billing). - Assist accounting with requesting remittance advices from CROs and sponsors for deposits received. - Review monthly with AR Manager the outstanding accounts that are outside of the metric parameters set on the aging report for sites assigned. Qualifications - High School Diploma or GED required. - Great Plains experience preferred. - Clinical Research experience preferred. - Follow Up and Collection experience preferred. Benefits - The potential base pay range for this role, when annualized, is $32,300.00 - $80,800.00. - The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). - Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

• Manage outbound payment follow-ups, client communication, denial analysis, and CRM documentation • Make outbound calls to clients to follow up on outstanding invoices and support timely payment collection • Send email follow-ups regarding open invoices and required next steps • Communicate clearly with clients regarding denial reasons, outstanding balances, and payment arrangements • Analyze denial reasons provided by clients and determine appropriate next steps to resolve payment issues • Use negotiation skills to encourage timely payments or establish payment plans • Maintain detailed records of all client communication and account updates within the CRM system • Use Salesforce or a similar CRM platform to track receivable status, payment follow-ups, and account communication • Follow up consistently to ensure clients meet payment obligations • Prepare personalized communication that acknowledges client cooperation and encourages continued responsiveness

Role Description Nosso cliente, empresa americana em forte expansão, está em busca de um(a) Analista de Contas a Receber para integrar o time financeiro. - Realizar o controle e acompanhamento de contas a receber - Emitir e conferir faturas para clientes - Acompanhar prazos de pagamento e atuar na cobrança quando necessário - Fazer conciliações bancárias e controle de recebimentos - Atualizar relatórios financeiros e indicadores da área - Apoiar processos de fechamento contábil e financeiro - Manter contato com clientes e bancos, inclusive em inglês Qualifications - Ensino superior completo ou em andamento (Administração, Finanças, Contábeis, Economia ou áreas correlatas) - Experiência mínima de 2 anos em contas a receber ou rotinas financeiras - Excel intermediário/avançado - Conhecimentos de conciliação bancária e fluxo de caixa - Inglês intermediário (uso no dia a dia) - Boa comunicação e organização Requirements - Modelo de trabalho: Remoto (com treinamento inicial presencial) - Segunda a sexta-feira - Possibilidade de eventuais plantões planejados Benefits - Modelo PJ - Bônus anual por performance - Seguro de vida - Período de descanso remunerado - Excelente oportunidade para quem busca crescimento internacional em um ambiente dinâmico e em expansão.

The job profile for this position is Provider Relations Lead Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Provider Relations Lead Analyst - Payroll Title Serves as a key member of the account management team responsible for AR Management Collaborate with experience manager and matrix partners to identify, resolve and improve AR issues Key contributor to the development of the HCP strategic plan for an aligned BOB Proactively monitors account receivable, performance guarantees and other AR related issues and communicates results to experience manager Drives root cause analysis, trending related to AR resolution Interacts directly with HCP to understand, educate, communicate and resolve AR issues Participates in face-to-face meetings with EM as needed to act as an AR SME Manages AR issue action plans Works with account management team to proactively make recommendations on changes to improve service levels based upon root cause analysis Supports service intent review process for specific BOB as defined by the SIR strategy Contributes to market intelligence, documenting and sharing Achieves and exceeds Service Level Agreements Responsible for all pre/post contract set up review for assigned Book of Business (BOB) Responsible for tracking and trending all AR related issues QUALIFICATIONS Bachelor’s degree or higher strongly preferred or equivalent work experience required 5+ years’ experience in benefits and claims administration and/or relationship or project management experience Advanced knowledge of Cigna claims and supporting systems to include Proclaim (required), Facets (highly preferred) and PMHS (preferred) Excel required – to include pivot tables and VLOOKUP experience preferred Access knowledge helpful Experience with provider contracting or loading Demonstrated ability to successfully interact with both internal and external customers at all levels Demonstrated ability to perform root cause analysis on claims issues. Demonstrated ability to manage and resolve problems to satisfactory completion If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 66,600 - 111,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.