What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. How You'll Make an Impact: As an Onboarding Coach, we’re looking for someone who truly understands hospitality and can step into our clients’ shoes to demonstrate how our system makes their lives easier. You’ll care for our clients and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you’ll train clients on the system, tailoring it to fit their needs as a hospitality business. By asking the right questions, you’ll get to know your clients and ensure that, by the end of the onboarding process, they have a complete understanding of and confidence in using the system. Our Customer Onboarding Team: As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers. If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board! What You Bring to the Team: - Facilitate client onboarding, training, and ongoing support onsite in the property or remotely. - Resolve customer inquiries and troubleshoot escalated issues across multiple channels. - Partner with Sales to define success, demonstrate ROI, and drive retention. - Build strong client relationships to encourage loyalty and promote product adoption. - Develop a deep understanding of Cloudbeds’ products and customer needs. - Contribute to training materials and stay updated on system changes. - Record activities in Salesforce, gather feedback, and share insights for product improvements. What Sets You Up for Success: - Communicate product offerings clearly and synthesize feedback for internal teams. - Share customer insights and opportunities across departments to drive alignment. - Manage multiple projects or accounts with strong organizational and proactive skills. - Empower clients to become self-sufficient during onboarding and beyond. - Deliver exceptional communication with empathy and a customer-focused approach. - Bring over 3 years of 5-star hospitality experience in roles like Front Desk or Revenue Manager within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in customer-facing role. Recommended Skills to Stand Out: - Project Management certification. - Knowledge of Onsite Onboarding. NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Company Awards to Check Out! - Best All-In-One Hotel Management System | HotelTechAwards (2025) - Overall 10 Best Places to Work | HotelTechAwards (2025) - Most Loved Workplace® Certified (2024) - Top 10 People’s Choice(2024) - Deloitte Technology Fast 500 (2024) Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

Über uns: Die Leadeffect GmbH mit Sitz in Hamburg unterstützt mehr als 70 IT-Unternehmen als langfristiger Online-Marketing-Partner; schwerpunktmäßig in den Bereichen Webdesign, SEO, SEA, LinkedIn und E-Mail-Marketing. Projektbeschreibung: Als Account / Projekt Manager (m/w/d) übernimmst du die Verantwortung für Kundenprojekte von der Planung bis zur erfolgreichen Umsetzung. Du baust starke, langfristige Kundenbeziehungen auf und entwickelst sie strategisch weiter. Dabei wächst du fachlich mit deinen Aufgaben und entwickelst dich Schritt für Schritt zum B2B-Marketing-Experten und hast die Möglichkeit, bei entsprechender Entwicklung mehr Verantwortung zu übernehmen und in weiterführende Rollen aufzusteigen. Aufgaben Deine Aufgaben: - Du steuerst unsere Kundenprojekte end-to-end und hältst mit Tools wie Asana alle Fäden zusammen. - Du übernimmst Verantwortung für unsere Kundenbeziehungen und entwickelst Projekte strategisch weiter. - Du begleitest unsere Kunden vom ersten Kick-off bis zum Reporting und bist ihre wichtigste Ansprechperson im Projekt. - Du entwickelst wirkungsvolle Strategien zur Leadgenerierung und treibst die Umsetzung mit deinem Team voran. - Du präsentierst deine Strategien überzeugend und gewinnst unsere Kunden für deine Ideen und Konzepte. - Du hast KPIs, Timelines und Ergebnisse jederzeit im Blick und sorgst dafür, dass Projekte messbar vorankommen. - Du bringst interne Teams und Freelancer zusammen und stellst sicher, dass alle effizient und auf Augenhöhe zusammenarbeiten. - Du entwickelst dich zum Experten im B2B-Marketing, um zusammen mit deinem Team immer wirksamere Strategien für unsere Kunden zu entwickeln. Qualifikation Must-haves - Erfahrung in der Kundenbetreuung (mind. 2 Jahre) - Erfahrung im Projektmanagement (mind. 2 Jahre) - Kenntnisse im Umgang mit digitalen Tools und Plattformen - Offenheit, Kontaktfreude & Kommunikationsstärke gegenüber Kunden & im Team - zuverlässige, organisierte Arbeitsweise bei der Planung & Steuerung von Projekten - proaktives Mindset, lösungsorientiertes Denken & Bereitschaft zur Weiterentwicklung - “Reindenken können” in Zielgruppeninsights & komplexe IT-Produkte - Leistungsorientierung & Engagement für deinen Verantwortungsbereich - Deutsch C2 oder native Level, Englisch Business Level Nice-to-haves - Erfahrung im Online-Marketing, im B2B- und/oder IT-& Software-Bereich - grundsätzliches Verständnis für digitale Workflows & Remote-Arbeitsweise - kein Abschlusszwang: für uns zählt deine Leistung, nicht dein Titel Benefits Projektrahmen und Benefits - Zusammenarbeit als Festanstellung oder auf Freelancer-Basis möglich - Start: so bald wie möglich - mind. 30 Stunden pro Woche bis Vollzeit - attraktives Jahresgehalt 50.000 - 65.000 € (je nach Erfahrung, Basis Vollzeit 40 h) - 100 % remote - Kommunikation in Zeitzone CET (Berlin) erwartet, max. +/- 2 Stunden. - partnerschaftliche Zusammenarbeit: Unterstützung vorhanden durch Marketing Manager (verantwortlich für die Kanalebene der Kundenprojekte) - Zugang zu unserer eigenen Ausbildungsplattform für B2B-Marketing, für kontinuierliche Weiterbildung und den Ausbau deiner Marketing-Expertise So bewirbst du dich: über diese Plattform Sende uns bitte - eine kurze Vorstellung deiner Person - deine relevanten Projekterfahrungen - deine Verfügbarkeit und deine Gehalts- bzw. Honorarvorstellung

Company Description About VIVIO VIVIO Health, a Public Benefit Corporation, is revolutionizing pharmacy benefits management through data and technology. Our foundational principle - "The Right Drug for the Right Person at the Right Price" - drives everything we do. Since 2016, our evidence-based approach has delivered superior health outcomes while reducing costs for self-insured employers and health plans. By ensuring each patient receives the most appropriate medication for their specific condition at a fair market price, we're replacing the obsolete PBM Model with innovative solutions that work better for everyone. Why Join VIVIO? - Innovation: Challenge the status quo and shape healthcare's future - Impact: Directly influence patient care and help change healthcare delivery - Mission: Join an organization that has a clear vision and mission. - Collaboration: Work with passionate teammates dedicated to making a difference - Growth: Expand your opportunities as we expand our business Job Description About you: We are looking for a proven Director of Strategic Partnerships (Provider Relations) who will spearhead strategy, operations, and contracting for VIVIO’s Medical Specialty Drug Carve-Out. This role requires expertise in medical benefit and payer contracting. If you thrive in a remote working environment and are passionate about revolutionizing the pharmacy benefits industry, this opportunity is tailor-made for you! About the Role: As the Director of Strategic Partnerships, you will play a pivotal role in spearheading our strategic growth plan and nurturing robust relationships with our key supplier and provider partners. We recognize the significance of our partners in our growth strategy and are dedicated to fostering collaborative growth and success. Partnerships include, but are not limited to, buy and bill providers, infusion suites, home infusion providers, and specialty pharmacies. You will be responsible for proactively identifying, fostering, and overseeing these partnerships, optimizing mutual value, leading strategic discussions, crafting roadmaps for aligned focus, and supervising day-to-day operations. In case of any issues, you will act as the internal face of the partnership and assist in resolving challenges; including helping resolve any member escalations with provider partners. This role will require collaboration across various functional areas of the partnerships as well as within VIVIO, including Clinical, Tech, Customer Success, Member Experience and Finance. Responsibilities - Develop and manage a strategic growth plan between VIVIO and our strategic partners, including key objectives, project plan(s), and key performance indicators (KPIs) - Cultivate and Own partnership relationships as the primary contact, both internally and externally - Create engagement norms with identified partners, assess their alignment with our organizational goals, and evaluate the benefits of forming partnerships - Collaborate with cross-functional teams to develop and execute strategic plans that leverage partnerships to drive revenue growth, expand market reach, and enhance our solution offerings - Ensure successful ongoing operations of the partnerships, in collaboration with internal stakeholders cross-functionally - Other responsibilities that align with typical leadership responsibilities (i.e. owning and managing daily standups, weekly and monthly meetings etc) - Track and manage relationship KPIs, including managing ahead of risks and identifying opportunities Qualifications - A bachelor's degree in business, marketing, or a related field is required: a master's degree or MBA is a plus - 5+ years of experience leading healthcare partnerships or accounts - Proven experience in partnership management, business development, or related roles, with a track record of successfully establishing and maintaining strategic alliances - Exceptional negotiation and contract management skills, with the ability to create win-win scenarios in complex partnerships - Deep understanding of “medical specialty” medications; professionally administered drugs typically reimbursed under the medical benefit. - Excellent communication and presentation skills, including expertise in presenting across multiple media and types of stakeholders - Healthcare depth and experience, with the ability to build trust in different environments and cultures - Strong project management acumen with the ability to drive operational excellence through partnership with cross-functional teams - Travel to VIVIO-related site meetings, training, events, or partners when needed. - Detail-oriented and highly organized, taking pride in delivering only high-quality work - Self-motivated, going beyond what they are told to do/does what the business needs done - Ability to thrive in a fast-paced, entrepreneurial environment and drive results under pressure Additional Information - Base Salary: $120-130K/year - Bonus eligible - Health benefits - 401K with employer match - Paid Parental Leave - Stock options - PTO - Opportunity to work in a fast-moving, collaborative, and innovative company. - VIVIO Health is an Equal Opportunity Employer. VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate based on any status or condition protected by applicable federal, state, or local municipal law. All your information will be kept confidential according to EEO guidelines. Please be advised that job opportunities will only be extended after a candidate submits a completed job application and undergoes a thorough interview process, including 1:1 and/or group interviews via phone, video conferencing, and/or in-person. All legitimate correspondence from a VIVIO employee will come from our Smart Recruiter Applicant Tracking System "@smartrecruiter.com" or "@viviohealth.com" email accounts.

• Meet or exceed all sales goals and objectives assigned in assigned territory • Gain and consistently increase product knowledge through formal sales training; surgeon speaker programs, attends surgeries or visits, and industry research • Maintain conduct that is aligned with company quality policy, and protects confidentiality with proprietary information. • Communicate new ideas promptly to product development • Attend and participate in sales meetings, training programs, conventions, and trade shows as directed • Develop thorough knowledge and understanding of all Globus Medical products and major competitors in all product areas • Regularly provide feedback on topics such as product development opportunities, new target accounts, sales performance, and market feedback • Develop relationships with key spine surgeon customers • Maintain Consignments and Loaner inventory, moving loaner sets between accounts as needed • Regularly communicate with the Area Director to review status of Business Plan including: utilization of resources, discussions on strategy, sales execution, obtaining approval for educational programs, resolution of issues and outstanding administrative responsibilities • Create and implement an annual business plan with quarterly updates • Manage travel expenses within budget • Effectively manage any qualified Associate Spine Specialist • Adhere to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies. • Ensure Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role. • Represent the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties.