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Role Description The Senior Manager of Services Engineering & Programs is responsible for designing and scaling repeatable, outcome-driven services offerings aligned to product strategy and customer needs. This role partners closely with Product, Sales, and Delivery to ensure services offerings are clearly defined, effectively positioned in the market, and delivered consistently at scale. It bridges strategy and execution by translating product capabilities into structured services programs that drive adoption, customer value, and business impact. This is a high-impact, execution-oriented role focused on building scalable services offerings and enabling the field to deliver them successfully. Key Responsibilities - Product & Services Alignment - Partner with Product and Engineering to define how services offerings align to product capabilities and roadmap. - Translate product features and releases into clear services opportunities and delivery approaches. - Ensure services are positioned to drive product adoption and customer outcomes. - Services Offering Program Ownership - Own the development and scaling of services offerings. - Mobilize and coordinate a virtual Services SME network to define standards of excellence and contribute deep domain expertise. - Leverage SME expertise to codify best practices and define “what good looks like” across priority offerings. - Translate offerings into repeatable delivery models, playbooks, and execution frameworks. - Pilot offerings with regions and customers and refine based on real-world execution. - Ensure offerings are designed for consistency, scalability, and partner delivery. - Go-to-Market & Field Enablement - Partner with Sales and GTM teams to define positioning, messaging, and packaging of services offerings. - Enable the field to effectively sell and position services, improving attach rates and consistency. - Support strategic deals with offering expertise and solution alignment. - Delivery Methodology - Define delivery approaches for priority offerings to ensure consistent, high-quality execution. - Develop and standardize implementation frameworks, templates, and delivery artifacts aligned to specific offerings. - Establish clear delivery standards and expectations, with adoption reinforced through regional leadership and enablement. - Define requirements for systems and tools (e.g., PSA, Services Delivery Tool) to support methodology and desired outcomes. - Ensure methodology, tooling, and execution are aligned to drive efficiency, predictability, and time-to-value. - Outcome Alignment & Performance - Define success metrics for services offerings aligned to customer outcomes and business impact. - Partner with Customer Success and Delivery teams to track performance and identify improvement opportunities. - Ensure services are designed and delivered to drive measurable value. Qualifications - 10+ years in Professional Services, Services Engineering, or Delivery Excellence in SaaS or enterprise technology. - Proven experience designing and scaling services offerings or delivery models. - Experience partnering cross-functionally with Product, Sales, and Customer Success. - Strong ability to translate strategy into practical, executable programs. - Demonstrated ability to influence without authority and drive alignment across teams. - Deep understanding of services delivery realities and customer lifecycle. Benefits - Comprehensive compensation package including annual bonuses and awards. - Flexible and empowering work environment. - Competitive salary range: 135400 - 216600 USD. Company Description Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Role Description We're looking for a Director/Senior Director, Enablement & Community Digital Experiences - United States. This role is Remote, United States. The Director/Senior Director, Enablement & Community Experiences is the architect and end-to-end owner of enablement’s digital experience and community strategy. They define what world-class looks like across every surface including: - Branded portals - AI conversational agents - In-the-flow-of-work guidance - Mobile - Community This role owns the requirements and the roadmap, and drives the platform, AI, and delivery agenda that brings it to life, partnering closely with IT, Product, and platform owners to build experiences that move business outcomes. What this role owns - Integrated digital experience strategy and architecture: Own the target-state enablement experience as a single, coherent system across surfaces, partner and customer portals, in-the-flow-of-work delivery, AI concierge and agents, search, mobile, and community. - AI-driven and agentic experiences: Lead the shift from static, one-size-fits-all enablement to intelligent, personalized, conversational delivery. - Community as a scaled growth engine: Re-architect community from a support forum into a flywheel for adoption, advocacy, and peer enablement. - Realizing the strategy and leading the innovation agenda: Translate the Cornerstone University vision into delivered, measurable experiences across all three audiences. Key leadership accountabilities - Set and own the multi-year digital experience and community strategy. - Own the prioritized experience-and-platform roadmap and the requirements behind it. - Define and stand up the AI concierge, agent, and personalization capabilities. - Lead the community transformation end-to-end. - Unify training, certification, community, and enablement into a single coherent journey. - Partner with the Insights, AI & Platform Services function on instrumentation. What success looks like (first 12 months) - An agreed, multi-year experience strategy and roadmap. - At least one AI-driven experience live in production. - Community success reframed and instrumented. - A unified, in-the-flow-of-work journey shipped for at least one audience. - A credible, evidence-backed point of view on how Cornerstone University’s experience compares to best-in-class. Qualifications - A strategic leader who has owned enablement, learning, or customer/partner experience at scale. - Real digital-experience and platform fluency. - A track record of bringing training, certification, enablement, and community together into a single experience. - Demonstrated ability to influence Product and IT roadmaps. - Hands-on credibility with AI, personalization, and conversational/agentic experiences. - A builder and an innovator with strong outside-in instincts. Benefits - Equitable pay - Market-driven research - Skill-based appraisals - Annual bonuses - Comprehensive benefit offering - BASE salary range for this position: 149200 - 238700 USD Company Description Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. - More than 7,000 organizations and 100 million+ users in 180+ countries. - Nearly 50 languages supported.

Role Description The Senior Director, Sales Operations position will support the CRO of the Americas in driving operational efficiency and effectiveness across the sales organization. This role requires a strategic thinker with strong analytical skills, exceptional communication abilities, and a deep understanding of sales operations. In this role you will: - Be the business partner/strategic advisor to the CRO of AMER sales and provide strategic support to the AMER Sales Leadership team. - Lead a team of operations professionals that will provide operational support to the AMER Sales Leadership team on rhythm of the business activities; including business reviews, forecasting, annual planning and sales cadence. - Collaborate with AMER Sales leadership and cross-functional stakeholders in developing go-to market strategy, resource plan, and key performance metrics. - Scale and mature critical business processes to improve business performance. - Drive the pipeline and forecast, along with monthly actual to plan variance analysis to provide an understanding of the deltas and drivers. - Support the instrumentation of global operating frameworks and best practices within AMER, specifically territory carving and GTM resource planning to optimize our coverage model across top markets and our incentive comp strategy across all GTM roles. - Implement early warning systems to help proactively manage the growth of the business (i.e. customer churn, pipeline, conversions, pricing, etc.). - Drive cross functional alignment across Sales Leadership, Finance, and our Marketing & Customer Success teams by owning AMER cross-functional cadence. Help identify areas of concern (e.g. lack of pipeline to support growth) and solution both short-term and long-term initiatives to address areas of concern. Qualifications - Bachelor’s degree in Business, Marketing, or related field; MBA or advanced degree is a plus. - 8+ years of experience in sales operations, business analysis, or related field. - Strong understanding of sales processes, tools, and methodologies. - Excellent analytical and problem-solving skills, with a strong attention to detail. - Proficiency in enterprise sales management systems and data analysis tools (e.g., Salesforce, CPQ, Clari, Anaplan, Tableau). - Exceptional communication and presentation skills, with the ability to influence and collaborate with senior leadership and cross-functional teams. - Proven ability to manage multiple projects and priorities in a fast-paced environment. - Demonstrated leadership skills and experience in leading geographically dispersed teams. Benefits - Comprehensive compensation package including annual bonuses and program-specific awards. - Equitable pay based on market-driven research and skill-based appraisals. - Flexibility and empowerment in your career. - Total rewards include a BASE salary range of 186900 - 299000 USD. Company Description Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Role Description We are seeking a proven software sales executive to sell our state-of-the-art Talent Management Software Suite to the State and Local Government industry. The ideal candidate will have a proven ability to successfully sell software solutions to senior-level executives of State, County and municipal organizations. - Secure new business leads by cold calling and managing sales resources to drive lead generation - Manage your assigned marketplace - Build consensus - Develop, negotiate and close long-term agreements with accounts in your assigned marketplace - Attain or exceed sales quota by identifying customers’ business challenges and aligning Cornerstone products/services to create world-class solutions that deliver significant value - Conduct virtual and live presentations around our solutions - Coordinate with Marketing to create a marketing strategy and materials specific to healthcare - Consideration for privacy and security obligations - Be willing to take on additional responsibilities as needed Qualifications - Are a hunter! You will be going after new logo business - Have a bachelor’s degree or equivalent experience - Have a minimum of 5 years enterprise software sales experience, successfully selling high-level corporate software/technology solutions at the executive level - Have 2+ years of highly successful sales experience in Talent Management and HR software applications in the Healthcare space - Are among the top 10% in your field: exceptional sales performance history that can be confirmed through references and documentation - Have experience with CRM tools like SalesForce.com and Microsoft Office - Have a track record of exceeding company sales quotas - Are aggressive, hard-working, persuasive, persistent, self-motivated, and productive - Have strong multitasking and time management skills - Have excellent communication and analytical skills - Are able to successfully work from a home office environment and travel at least 30% - Have had consistent job tenure and work history Benefits - Comprehensive compensation package including annual bonuses and program-specific awards - Equitable pay based on market-driven research and skill-based appraisals - Flexibility and empowerment in your career - BASE salary range for this position: 84600 - 135400 USD Company Description Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Role Description The Cornerstone Senior Account Manager, Strategic Accounts owns the overall relationship and revenue growth within a book of Cornerstone's largest, most complex enterprise clients. This is a quota-carrying role with a blended mandate: 85% expansion within the existing client base and 15% net-new logo acquisition. The Account Manager pairs deep account stewardship with an active hunting mindset — proactively identifying and closing new opportunities within their accounts, not just managing renewals. The successful candidate will partner closely with Sales leadership, Customer Excellence, Customer Engagement, and Customer Support, while serving as the client's primary strategic, commercial, and executive relationship owner. - Own a book of strategic enterprise accounts, carrying a quota split ~85% expansion/cross-sell and 15% net-new development. - Own and cultivate C-level relationships (CHRO, CFO, CIO, etc.) as the primary trusted advisor and executive escalation point. - Hunt for whitespace within accounts — new business units, subsidiaries, or use cases not yet leveraging Cornerstone. - Expand Cornerstone's footprint across products (learning, performance, talent acquisition, AI-driven workforce solutions). - Build and execute strategic account plans mapping org structure, executive stakeholders, budget cycles, and competitive exposure. - Drive and defend renewals, protecting and growing ARR. - Lead discovery workshops and executive business reviews that position Cornerstone against competitors. - Manage and forecast a pipeline of expansion and net-new opportunities across Commit, Probable, and Upside stages. - Maintain account intelligence — org charts, sponsor mapping, competitive landscape, renewal timing — to inform strategy and forecasting. - Travel regularly for in-person executive engagement, including QBRs, briefings, and on-site strategy sessions. Qualifications - 5+ years in strategic account management or enterprise sales, with a quota track record spanning both expansion and new business. - Demonstrated success building and owning C-level relationships, not just practitioner-level ones. - Proven success hunting new opportunities within an existing client base. - Ability to build and execute account plans for complex, matrixed organizations. - A consultative approach — diagnosing business needs and mapping them to multi-product solutions. - Strong forecasting discipline in a metrics-driven environment. - Excellent discovery, negotiation, and closing skills. - Willingness to travel regularly for executive relationship-building and on-site engagement. Requirements - Experience selling into large, matrixed enterprises (healthcare, financial services, retail, or similar). - Familiarity with AI-driven workforce/talent solutions and the competitive landscape (Workday, SAP SuccessFactors, Docebo, ServiceNow). - An existing network of C-level relationships in healthcare, life sciences, or another relevant vertical. Benefits At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The BASE salary range for this position is: 100800 - 161300 USD.

Role Description This is a pure net-new business role: the mandate is to bring in new logos within an assigned territory or vertical. Success is measured on new bookings — pipeline generated, opportunities created, and deals closed with organizations that are not currently Cornerstone customers. The sales motion is two fold: - Consultative, technically embedded selling style, working shoulder-to-shoulder with counterparts to scope, prototype, and de-risk the solution during the sales cycle. - More traditional SaaS sales motion, aiming to walk into a signed deal with a working proof-of-concept and a shared understanding of scope. Key Responsibilities - Consultative Discovery & Technical Partnership - Gain a deep understanding of a prospect's actual workflows and data before proposing an outcome-oriented solution. - Partner with a technical counterpart early in the cycle to prototype or configure a working proof-of-concept against the prospect's real use case. - Treat the sales cycle as a joint scoping exercise with the prospect's own stakeholders. - Feed field learnings back to Product and Solutions Engineering to highlight patterns across prospects. - Bring a "builder" mindset to the sales process. - Own the handoff to ensure a well-scoped, de-risked project. - New Business Development & Prospecting - Identify, prospect, and qualify new enterprise-level opportunities within an assigned territory or vertical. - Build and manage a pipeline of net-new logos from self-sourced outbound efforts and marketing-generated leads. - Research target accounts to understand their current landscape and likely pain points. - Evangelize new use cases and approaches for skills intelligence within large target organizations. - Full-Cycle Sales Execution - Own the complete sales cycle end-to-end: prospecting, discovery, solution positioning, demo, proposal, negotiation, and close. - Translate product functionality into concrete business value for HR and business stakeholders. - Take a consultative approach to diagnosing a prospect's talent strategy and proposing a tailored solution. - Consistently meet or exceed new-business quota and revenue targets. - Deal Support & Technical Handoff - Partner with Solutions Consulting / embedded technical resources from first discovery call through close. - Ensure the proof-of-concept or prototype built during the sales cycle carries forward directly into implementation. - Collaborate with legal and deal desk to structure and finalize new-customer agreements. - Stay engaged through early implementation kickoff to confirm what was scoped in the sales cycle matches what gets delivered. Qualifications - Strong enterprise sales and complex deal leadership experience. - Strong outbound prospecting, discovery, and closing skills. - Experience selling to and presenting in front of VP and C-level executives. - A "figure it out together" mindset. - Comfortable operating in a consultative, technically-embedded sales motion. - Willingness to travel (typically 25–30%). - Ability to connect AI capabilities with business priorities and measurable value. - Credibility with senior customer stakeholders. - Strong knowledge of Cornerstone’s platform, skills strategy, and AI portfolio. - Ability to lead virtual teams without direct authority. - Comfortable working across sales, product, services, and customer success. Benefits - Comprehensive compensation package including annual bonuses and program-specific awards. - Equitable pay based on market-driven research and skill-based appraisals. - Flexibility and empowerment in your career.

Role Description We're looking for a Partner Operations Analyst. This role is Remote, United States. At Cornerstone OnDemand, we empower organizations and their people to grow and succeed through innovative learning and talent solutions. We are seeking an analytical and detail-oriented Partner Operations Analyst to support our Global Partner Organization. In this role, you will help operationalize partner programs, enhance systems and processes, and deliver data-driven insights that enable partner success and revenue growth. You will work closely with Partner Managers, Sales, Marketing, and Revenue Operations teams to scale and optimize our global partner ecosystem. In this role you will... - Partner Program Operations - Support the execution and scaling of global partner programs, including development and tracking of execution plans. - Translate strategic initiatives into operational workflows that drive consistency and scalability. - Partner with regional and global stakeholders to ensure alignment and effective program rollout. - Analytics & Insights - Build and maintain dashboards and reporting to measure partner performance, pipeline health, and program ROI. - Analyze partner-sourced and partner-influenced revenue, attribution models, and funnel metrics. - Provide actionable insights and recommendations to improve partner engagement and productivity. - Forecasting & Planning - Support partner pipeline and revenue forecasting processes, including trend analysis and risk identification. - Collaborate with Sales and RevOps teams to improve forecast accuracy and visibility. - Systems & Automation - Administer and enhance partner-related workflows in Salesforce CRM, including opportunity tracking, reporting, and data governance. - Support Partner Ecosystem Management (PEM) tools and processes. - Identify and implement automation opportunities (e.g., Salesforce Flow, integrations) to streamline operations. - Data Quality & Attribution - Ensure accuracy and integrity of partner data across systems. - Support sourcing and attribution frameworks, including partner-sourced vs. partner-influenced tracking. - Work with cross-functional teams to refine attribution models and reporting methodologies. Qualifications - 2–3 years of experience in partner operations, channel operations, or revenue operations within a SaaS or technology environment. - Strong analytical and problem-solving skills with experience in reporting and data analysis. - Hands-on experience with Salesforce CRM (reports, dashboards, workflows, data management). - Familiarity with Partner Ecosystem Management (PEM) tools and partner lifecycle processes. - Experience supporting forecasting and pipeline analysis. - Understanding of partner sourcing and attribution models. - Advanced proficiency in Excel or Google Sheets; experience with BI tools (e.g., Tableau, Looker, Power BI) preferred. Requirements - Preferred: Experience in learning, talent management, or HR technology industries. - Preferred: Exposure to global partner ecosystems and multi-regional program execution. - Preferred: Experience with automation tools such as Workato, Zapier, or similar platforms. Benefits - Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. - The listed salary range is just one element of Cornerstone’s comprehensive compensation package. - This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. - The BASE salary range for this position is: 62800 - 100500 USD.

Role Description We're looking for a Director, Service Solutions. This role is Remote, Poland. We are seeking an experienced and commercially minded leader to lead our EMEA Services Solutions organisation. This role sits at the intersection of Sales, Account Management, Professional Services, Customer Success, and Alliances, and is responsible for driving the growth, positioning, and evolution of the services business across the region. As Director, Services Solutions Management, you will lead a team of highly skilled Services Sales professionals who help customers maximize value from their technology investments. You will be responsible for shaping go-to-market strategy, driving commercial performance, strengthening executive relationships, and ensuring services remain a strategic differentiator throughout the customer lifecycle. This is a leadership position requiring a balance of commercial acumen, strategic thinking, organisational leadership, and executive influence. The successful candidate will be equally comfortable engaging with C-level customer stakeholders, partnering with senior internal leaders, developing high-performing teams, and navigating complex commercial opportunities. As organisations increasingly focus on business outcomes, workforce transformation, AI adoption, and value realisation, this role will play a critical part in evolving how services are positioned, sold, and delivered. Qualifications - Significant experience leading Services Sales or related customer-facing organisations within enterprise software or technology environments. - Proven track record of delivering commercial growth and building high-performing teams. - Experience leading managers and developing future leaders. - Strong understanding of enterprise software implementation, consulting, and customer transformation programs. - Experience supporting large, complex, multi-stakeholder opportunities and executive-level engagements. - Demonstrated ability to influence senior leaders and drive alignment across multiple functions. - Experience leading through organisational change and business transformation. Requirements - Define and execute the regional services sales strategy aligned to broader business objectives. - Translate corporate priorities into actionable plans that drive growth, customer value, and organisational effectiveness. - Contribute to the evolution of service offerings, go-to-market approaches, operating models, and customer engagement strategies. - Provide leadership during periods of organisational change, ensuring clarity, alignment, and execution. - Own regional services sales performance, including bookings, pipeline health, forecast accuracy, and strategic growth initiatives. - Drive services attach and expansion opportunities across both new and existing customers. - Partner with Sales, Account Management, Customer Success, Professional Services, and Alliances leadership to maximize commercial outcomes. - Ensure disciplined opportunity management and effective execution against regional targets. - Act as an executive sponsor and trusted advisor on strategic customer opportunities. - Engage senior customer stakeholders to understand business priorities and align services strategies to desired outcomes. - Support complex commercial negotiations, service strategies, and transformational initiatives. - Represent the organisation in executive-level customer discussions and escalations when required. - Lead the continued evolution from implementation-focused selling toward business outcome and value realisation conversations. - Establish best practices that strengthen executive engagement, business consulting, and value-based positioning. - Ensure teams are equipped to articulate how services accelerate adoption, business transformation, and measurable outcomes. - Promote a customer-centric approach that prioritises long-term success over short-term transactions. - Lead, develop, and inspire a high-performing team of managers and individual contributors across the EMEA region. - Build organisational capability through coaching, mentoring, succession planning, and talent development. - Foster a culture of accountability, collaboration, continuous learning, and operational excellence. - Create clear performance expectations and ensure alignment to strategic priorities. - Drive adoption of innovative approaches that improve customer engagement, commercial effectiveness, and operational efficiency. - Champion the use of AI and emerging technologies to enhance productivity, insight generation, and service value. - Identify opportunities to simplify processes, improve scalability, and strengthen business performance. - Ensure the organisation remains aligned with evolving market trends and customer expectations. - Build strong partnerships across Sales, Professional Services, Customer Success, Alliances, Product, and Operations. - Influence senior stakeholders and contribute to enterprise-wide initiatives. - Navigate complex organisational environments and align diverse stakeholders around common objectives. - Serve as a visible leader and advocate for the Services Sales function. Benefits - Equitable pay, market-driven research, and skill-based appraisals. - Annual bonuses and short- and program-specific awards depending on the role. - Comprehensive benefit offering. Company Description Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Role Description The Account Manager will be responsible for managing and growing Cornerstone’s customer base. This position requires a rare and talented individual that excels in multiple business disciplines including: - Business development - Solution selling - Consulting - Project management - Customer service You'll divide your time between: - Developing relationships - Handling escalations impacting customer satisfaction ratings - Identifying new business opportunities within key enterprise customers You will work closely with key resources within Cornerstone to ensure that you and the customer are well-supported and successful. Due to time zone differences, the Client Sales Manager will need to have a flexible schedule that provides for both access by local customers and headquarters-based colleagues. This position will report to the Director of Account Management. Success in this role may provide a host of additional opportunities for growth such as travel, career progression, and significant financial upside. In this role you will: - Achieve assigned strategic account objectives and establish strong, long-term client relationships - Create account strategies and plans for key customer accounts to achieve stated customer and Cornerstone business objectives - Attain or exceed sales quota by identifying customers’ business challenges and aligning Cornerstone products and services to create elite solutions that deliver significant value - Build and expand relationships “high and wide” in customer organisations to expand the relationship footprint - Collaborate with other functions to ensure excellent delivery of service, quality of work and the highest level of customer satisfaction possible Qualifications - 3 years + in a customer-facing role along with account management or sales experience in the SaaS industry, preferably in HR Tech - Experience in an account management capacity and are looking for an opportunity to take each assigned account to the next level - Strong communication and relationship building skills - Ability to work independently within each account as well as knowing when to bring in team members for support - Experience of Solution sales or consulting - Fluency in German and English - Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment - Consideration for privacy and security obligations Benefits - Annual bonuses - Short- and program-specific awards depending on the role - Comprehensive benefit offering - Flexible and empowering career experience Company Description Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Role Description The Customer Success Manager (CSM) is responsible for supporting the client’s adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solutions. The CSM is introduced to the client during the implementation process and becomes the primary “face” to the client as implementation is closed out and the client goes live with the solution. The CSM takes ownership of Cornerstone’s relationship with the client business process owner, providing counsel and guidance aimed at ensuring their value realization and successful experience with the Cornerstone Products. The CSM also serves as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives. The CSM shall understand customers' business objectives and help achieve them through best practice recommendations, expert-level application support, assist clients in solving point-in-time challenges, and partner with the client to increase the effective use and adoption of the Cornerstone solutions. The Customer Success Manager will be measured on the client’s value realization through the solution, engagement with Cornerstone as a business partner, and overall client satisfaction. In this role you will: - Facilitate the transition out of implementation to Go-Live and support the client’s drive towards self-sufficiency - Create a tailored success plan to ensure client success and achievement of the business strategy/initiatives - Manage a portfolio of clients and make certain a high level of satisfaction with the solution and value realization is achieved - Develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support - Conduct regular meetings with the client and make recommendations to provide continued success with talent management processes, workflows, and system configuration - Educate clients on self-service tools, release process, and other client programs to ensure a successful partnership - Advise clients of process/system risks based on organizational constraints and develop solutions to mitigate risks - Partner with sales and account management to ensure alignment at all levels of the relationship throughout the partnership - Be required to know and maintain knowledge of the Cornerstone OnDemand cloud offerings Qualifications - Have held a similar role in the SaaS industry - Have experience in mapping success plan and execute it to create value for customers - Have strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations - Have experience using Cornerstone OnDemand application or comparable HCM product - Are able to develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support - Are highly detail-oriented and able to manage multiple projects simultaneously - Are organized and methodical with excellent follow-up to ensure client expectations and deadlines are met - Have excellent communication and analytical skills - Are fluent in English, German will be an asset - Are able to demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment - Have consideration for privacy and security obligations Benefits - Equitable pay based on market-driven research and skill-based appraisals - Annual bonuses, short- and program-specific awards depending on the role - Comprehensive benefit offering - Starting salary range: 59100 - 94600 EUR