Third-Party Job Posts

Role Description Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like Wix, Squarespace, or WordPress, have a background in customer service, are a problem solver, and have a knack for creating engaging content, then Cloudbeds is looking for you! This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team. Location: Remote Working shifts: 8 AM to 5 PM PST / 4 PM to 1 AM UTC What You Will Do: - Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA - Managing all records and upkeep of all task management systems related to website services - Working with and communicating directly and effectively with our different customer profiles through video calls, emails, and voice calls - Resolving and handling customer complaints, and the ability to handle deadline-driven pressure - Taking customer scoping, content collection, and revision calls, then coordinating the customer requirements with website designers - Gathering property details and website requirements, then organizing the information for the website designer’s reference - Proactively communicating with customers and providing timely updates on the project progress - Managing multiple account timelines, completing requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer - Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer's requirements - Assisting the customer in acquiring domain names, updating domain settings, and publishing websites - Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder - Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement - Using a consultative approach in maintaining our high-quality, professional hospitality websites and communicating with all customers - Handling the creation of landing pages or single-page websites - Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns - Using tools (AI) to create visual elements or content that are in line with our customers’ branding - Proofreading content and correcting errors - Staying up to date with website trends and website development techniques that are most effective in engaging consumers Qualifications - Experience with Website Design Builder or a platform like Wix, Squarespace, GoDaddy, or Duda preferred - Experience with Adobe Photoshop or Canva preferred - Experience with using AI for text content creation - Fluent English - Fluent Spanish - Excellent customer service - Passionate about meeting customers from all over the world and happy to provide them with genuine customer service (customer service experience required) - Excellent communication skills and a positive attitude - Excellent problem-solving skills and emotional management - Excellent internet/wifi connection Benefits - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling, and knowledge transfer. Company Description Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process.

Role Description As a Customer Support Coach, you will be the voice of, and advocate for our customers, providing exceptional support by resolving questions and troubleshooting issues across multiple channels. You’ll ensure a seamless experience for our hotel partners, strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team. Qualifications - 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles - Previous experience in customer service or similar is a plus - Native or Fluent in English and Spanish; Portuguese is a plus - Excellent communication skills and a positive attitude - Excellent problem-solving skills and emotional intelligence - Great levels of learning agility - Compatible graduation course or more than 2 years of proven experience in the area - Skill with computers and systems - Excellent internet/wifi connection Requirements - Assist and support our existing customers (hotel properties) daily in the use of our software - Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers - Troubleshoot and make outbound calls for escalated issues - Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption - Gather customers' feedback and requirements for future releases of the software - Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system's updates Benefits - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer

Role Description As a Customer Support Manager for Europe, you'll lead, coach, and develop a team of Customer Support Leads dedicated to delivering exceptional support to hoteliers who depend on Cloudbeds. You'll bring firsthand hotel operations experience to every escalation, every coaching conversation, and every process decision. - Lead, coach, and develop a team of Customer Support Leads — setting clear goals, conducting regular 1:1s, and creating an environment where people grow and do their best work. - Act as the primary escalation point for complex customer issues, drawing on your hotel operations background to understand the real business impact and drive resolution with urgency and empathy. - Own and drive key support metrics including CSAT, NPS, SLA adherence, and First Contact Resolution, surfacing trends and opportunities to senior leadership regularly. - Champion a culture where the team takes ownership of outcomes and customers feel the difference. - Leverage Cloudbeds' AI tools to improve team efficiency and help your team work smarter. - Use customer feedback and ticket trend data to identify what isn't working and fix it structurally. - Partner cross-functionally with Product, Engineering, and CS leadership to surface customer patterns and contribute to initiatives that improve service quality at scale. - Hire, develop, and retain team members through honest coaching, meaningful feedback, and genuine investment in their growth. Qualifications - Bring significant direct experience in hotel or resort operations — front office, property management, revenue management, F&B, or events at a quality independent, managed, or branded property. - Demonstrate 2+ years of experience leading or supervising a customer-facing team, with a proven ability to set goals, coach performance, and build a collaborative remote culture. - Show strong technical aptitude and learning agility — you pick up new tools quickly, troubleshoot independently, and thrive in environments where the technology and processes are constantly evolving. - Thrive in a fast-paced, high-change environment — Cloudbeds moves quickly, and the ability to lead your team through ambiguity and rapid iteration is essential to success in this role. - Bring exceptional communication and interpersonal skills — comfortable engaging directly with customers at all levels, including in high-stakes or escalated situations. - Fluent in English and Spanish — Spanish fluency is required. Portuguese is a strong additional plus and may be a deciding factor between otherwise comparable candidates. Requirements - Experience with mid-market or multi-property hospitality — management companies, branded clusters, ownership groups, or resort operations is a strong differentiator. - Prior experience in a customer support, customer success, or customer experience role within a SaaS or hospitality technology environment. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling and knowledge transfer.

Role Description As a Senior Backend Engineer on the Distribution Team, you'll be instrumental in developing and enhancing the products that connect Cloudbeds' ecosystem to the world's largest distribution channels. You'll architect scalable solutions using modern technologies, contribute to our microservices migration, and ensure our platform delivers exceptional performance and security for thousands of properties worldwide. Your work will directly impact how hotels reach guests through integrations with major platforms like Booking.com, AirBnb and beyond. Qualifications - 5+ years of PHP web application software engineering experience - Strong hands-on experience with Docker and containerized development workflows - Demonstrated expertise in performance optimization and expert knowledge of relational databases, indexing, and searching technologies - Strong understanding of security considerations, particularly for applications handling financial transactions and personal data - Experience with test automation across all levels (unit, integration, end-to-end) and a passion for quality-driven development - Proven track record of taking ownership of projects and delivering results independently - Business-level English fluency (verbal and written) and excellent communication skills for collaborating across a globally distributed, remote-first team Requirements - Design and implement robust backend features and improvements using PHP, with a strong focus on performance optimization and scalability for our distribution platform - Architect secure solutions for handling financial transactions and sensitive personal data, applying security best practices throughout the development lifecycle - Write clean, well-tested, and well-documented code with comprehensive test coverage (unit, integration, end-to-end) to maintain high quality standards - Lead technical discussions on complex concepts and requirements with both technical and non-technical stakeholders, driving alignment on backend and frontend architecture decisions - Contribute to our ongoing initiative to migrate core platform components into microservices, helping shape the long-term technical vision - Re-architect and refactor existing legacy systems to align with modern standards and project requirements, demonstrating ownership and commitment to continuous improvement - Mentor team members through pair programming and code reviews, promoting best practices that elevate code quality and team processes - Collaborate with cross-functional teams to plan, build, and ship high-quality features that delight our global customer base Benefits - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer

Role Description As an Account Management Team Lead for NORAM, you'll be the coach, champion, and strategic backbone of a team of Account Managers dedicated to delivering exceptional customer outcomes across North America. You'll guide your team to build stronger customer relationships, hit retention goals, and grow their skills — all while staying closely connected to the customer experience yourself. This is a role for someone who gets energized by developing people, solving complex customer challenges, and helping a high-performing team operate at its best. What You Bring to the Team - Lead, coach, and develop a team of Account Managers across NORAM — setting clear goals, conducting regular 1:1s and performance reviews, and creating an environment where people grow and do their best work. - Monitor and report on team performance, KPIs, and customer health metrics to senior leadership, surfacing trends, opportunities, and needs in a timely and structured way. - Handle escalations and support AMs through complex customer situations including renegotiations, exceptions, and high-stakes retention conversations. - Drive a culture of continuous learning by keeping the team sharp on platform knowledge, hospitality industry trends, and consultative advisory best practices. - Collaborate cross-functionally with Product, Partnerships, and Marketing during new product pilots, platform improvements, and integration launches. - Analyze customer data and feedback to identify patterns and proactively surface initiatives that improve retention and reduce churn across the portfolio. - Participate in cross-departmental team lead meetings to stay synchronized, share feedback, and represent your team's needs at a leadership level. Qualifications - Bring 3+ years of experience in hospitality or hospitality technology, with a strong foundation in hotel operations — ideally in roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager. - Demonstrate 2+ years of experience leading and managing a team proven experience leading and managing a customer success or account management team — setting goals, providing coaching, and fostering a collaborative remote culture. - Possess deep understanding of hotel operations and the ability to translate that knowledge into strategic advisory conversations with hotel customers. - Deliver exceptional communication and interpersonal skills — able to present and influence credibly at all levels from front-line conversations to senior leadership. - Show strong analytical mindset — able to build and interpret reports in Salesforce and Zendesk to monitor team performance and identify at-risk accounts. - Demonstrate strong problem-solving and conflict resolution skills with the ability to handle escalated customer situations professionally. - Self-motivated and thrives in a fast-paced, results-driven remote environment with excellent time and project management skills. Bonus Skills to Stand Out (Optional) - Experience with SaaS platforms or hospitality technology — PMS, RMS, channel managers, or similar — either as a user or in a customer-facing tech role. - Familiarity with Salesforce, Zendesk, or similar CRM and support tools. - Prior experience in a people leadership role within a hospitality technology or SaaS company. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling and knowledge transfer. Company Description Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process.

Role Description As a Senior Talent Partner based in North America, you'll own hiring across one of Cloudbeds' most strategically important markets. Your primary focus will be GTM, covering: - Outbound Sales - Customer Growth - Sales Operations - Sales Enablement You'll need to be as comfortable running volume pipelines as you are doing deep, competitor-focused sourcing to land the kind of passive candidates who aren't browsing job boards. Beyond GTM, you'll have the opportunity to support Technology and Engineering hiring when the business needs it, working on roles ranging from Software Engineers to Infrastructure, making this a role for someone who thrives on variety and can credibly operate across different disciplines. You'll be a trusted partner to hiring managers across the business and a true ambassador for Cloudbeds in the North American talent market. Qualifications - 5+ years of full-cycle recruiting experience within a high-growth SaaS or technology company and/or an agency with a strong focus on supplying the high-growth SaaS market - Demonstrated ability to manage and influence senior stakeholders up to C-Suite level, acting as a trusted advisor rather than just an order taker - Strong track record hiring across GTM functions, including outbound Sales, Operations, and Enablement - Exposure to Technology hiring is a strong advantage, even if GTM is your primary domain - Proven sourcing skills with hands-on experience running competitor mapping and passive candidate outreach campaigns - Proficiency with LinkedIn Recruiter, Greenhouse (or a comparable modern ATS), and other sourcing tools - Strong stakeholder management skills, comfortable building relationships with and influencing hiring managers and senior leaders - Hands-on experience using AI in your workflow, whether for sourcing, research, outreach, or improving efficiency - Proficient across G Suite, Slack, and Zoom, tech-savvy and quick to learn new tools - Excellent English, both written and verbal Requirements - Own the full-cycle hiring process for GTM roles across North America - Run competitor-focused sourcing campaigns to identify and engage passive candidates at target companies - Bring strong talent mapping skills to every search - Support hiring across other areas of the business including Technology when required - Partner closely with GTM leadership to understand market dynamics - Build trusted, consultative relationships with hiring managers at all levels - Manage the hiring process through Greenhouse, maintaining clean data - Go beyond filling seats, identifying opportunities to improve processes - Stay current on North American compensation benchmarks, competitor talent movements, and GTM hiring trends Benefits - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling, and knowledge transfer

Role Description As a Customer Support & Onboarding Specialist - Accounting (Latin America), you will help our Latin American hotel customers unlock the full potential of Cloudbeds' financial and accounting capabilities. You will work directly with clients and their accounting teams across the region to guide them through end-to-end accounting configuration, ensuring every property is set up correctly and running smoothly from day one. - Guide Latin American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, reconciliation workflows, and country-specific e-invoicing compliance (Mexico SAT/CFDI, Colombia DIAN, Chile SII, and others). - Translate each customer's unique business processes into a properly configured Cloudbeds environment. - Support integrations between Cloudbeds and third-party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and regional Latin American accounting systems. - Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach. - Serve as the internal subject matter expert on Latin American hospitality accounting practices and regional fiscal compliance. - Contribute to onboarding documentation and best-practice resources for hospitality accounting workflows across Latin American markets. - Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap. Qualifications - 5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry — required. - Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable). - Deep knowledge of at least one Latin American country's fiscal and e-invoicing requirements with working familiarity across the broader region. - Strong customer-facing communication skills — comfortable and confident engaging directly with hotel clients and their accounting teams via phone and video daily. - Fluent in both Spanish and English — this is a firm requirement for this role; Portuguese is a strong additional plus. - Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand-holding. - Strong analytical mindset with the ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically. Bonus Skills to Stand Out - Prior hands-on experience in hotel operations — front office, night audit, or revenue management. - Knowledge of fiscal compliance requirements across multiple Latin American countries beyond your home market. - Active personal use of AI tools or workflow automation. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling and knowledge transfer.

Role Description As a Strategic Account Manager on our Thailand team, you'll be the trusted partner that our largest and most complex customers rely on to get the most out of Cloudbeds. You'll manage a focused portfolio of high-value properties across Thailand, bringing deep hospitality expertise and a consultative approach to every interaction — from strategic business reviews to on-site property visits. - Manage a focused portfolio of Cloudbeds' largest and most complex hotel customers in Thailand. - Build deep, trust-based relationships with senior hotel stakeholders through regular touchpoints, strategic business reviews, and on-site property visits. - Drive net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies. - Act as a true strategic partner, leveraging your hospitality expertise to provide tailored recommendations. - Manage complex customer escalations and collaborate cross-functionally with Support, Sales, and Product teams. - Analyze customer data and usage trends to identify opportunities for deeper product adoption. - Gather and synthesize customer feedback and requirements, communicating insights internally. - Conduct regular on-site visits to customer properties across Thailand. Qualifications - 7+ years of hospitality industry experience in senior operational or commercial roles. - Advanced understanding of hotel operations and commercial strategy. - Deep experience in the Thai hospitality market. - Exceptional communication with executive presence and credibility. - Fluent in Thai with strong English communication skills. - Track record of managing complex, high-value customer portfolios. - Ability to learn and understand technology platforms. Requirements - Experience with SaaS platforms or hospitality technology. - Familiarity with Salesforce or similar CRM and account management tools. - Based in or with significant market experience in Phuket or other key Thai resort markets. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training and upskilling.

Role Description As a Whistle for Cloudbeds Onboarding Coach, you will work with our clients on a daily basis to help implement our messaging platform and tailor it to the client's needs. - Facilitate client onboarding, training, and ongoing support via video, phone, and email. - Resolve customer inquiries and troubleshoot escalated issues across multiple channels. - Partner with Sales to define success, demonstrate ROI, and drive retention. - Build strong client relationships to encourage loyalty and promote product adoption. - Develop a deep understanding of Cloudbeds’ products and customer needs. - Contribute to training materials and stay updated on system changes. - Record activities in Salesforce, gather feedback, and share insights for product improvements. Qualifications - Over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or at least 3 years of relevant SaaS industry experience in a customer-facing role. - Deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy). - Proven ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear, practical business terms for clients. - Exceptional communication with empathy and a relentless customer-focused approach. - Ability to communicate product offerings clearly and effectively synthesize customer feedback for internal product and engineering teams. - Empower clients to become self-sufficient during onboarding and throughout their lifecycle. - Manage multiple projects or accounts simultaneously, leveraging strong organizational and proactive management skills. - Share customer insights and opportunities across departments (Sales, Product, Marketing) to drive internal alignment and strategic growth. - Familiarity with CRM/Email Marketing platforms is a significant plus. - Professional fluency in English is required. - Professional fluency in Spanish is preferred. Requirements - Project Management certification (optional). Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling, and knowledge transfer.

Role Description As an Enablement Coordinator, you will play a key role in supporting the day-to-day execution of Cloudbeds’ enablement programs. This role is focused on operational excellence and execution, ensuring our Sales teams have the resources, training, and support they need to succeed. - Work closely with our Enablement Lead to manage training programs, maintain enablement systems, support onboarding, and ensure that enablement resources are accurate, accessible, and continuously improved. - Your work will directly impact how quickly new hires ramp, how effectively our teams adopt tools and processes, and how well our global revenue teams stay aligned. - Our Enablement team is focused on helping Cloudbeds’ revenue teams perform at their best. - We partner closely with Sales, Marketing, Product, and Operations to deliver training, resources, and systems that support every stage of the customer journey. - We are a highly collaborative team that values structure, clarity, and continuous improvement. - People who thrive here enjoy creating order, supporting others, and ensuring things run smoothly behind the scenes. - People who do well on this team are proactive, detail-oriented, and take pride in keeping things organized. Qualifications - Experience in Sales Enablement, Operations, Customer Support, or similar roles. - Strong organizational skills and attention to detail. - Ability to manage multiple workflows and prioritize effectively. - Familiarity with CRM systems such as Salesforce. - Strong written & verbal communication skills in English and the ability to support cross-functional teams. - Comfortable working in a fast-paced, remote environment. - Proactive mindset with a focus on keeping systems organized and running smoothly. Requirements - Support inbound Sales questions and manage internal support channels to ensure timely responses. - Manage Salesforce case queues and support internal request workflows. - Maintain and organize knowledge systems (Guru and other tools), ensuring content is accurate and up to date. - Create and manage enablement resources such as Salesloft playlists, internal guides, and training materials. - Support onboarding programs, including kickoff coordination, learning path management, and survey tracking. - Assist in the creation and maintenance of product, partner, and process training programs. - Manage access and administration across enablement tools (Cloudbeds University, Articulate, Slack groups, Gmail groups, etc.). Benefits - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer.