Third-Party Job Posts

Role Description As the Manager, Global Talent Acquisition, you will be responsible for defining and executing Cloudbeds’ global talent acquisition strategy while elevating the quality, consistency, and effectiveness of hiring across the organization. This is far more than a traditional recruiting leadership role. - Serve as a strategic partner to executive leadership, helping shape workforce planning decisions, hiring strategies, talent market positioning, executive recruiting initiatives, hiring governance, and recruiting operations. - Lead a globally distributed Talent Acquisition team while partnering closely with leaders across Customer Success, Onboarding, GTM, Product, Engineering, Finance, and Staff & Corporate functions. - Directly impact Cloudbeds’ ability to attract exceptional talent, improve quality of hire, strengthen leadership pipelines, and support the company’s next phase of growth. - Drive recruiting analytics, workforce planning initiatives, hiring process optimization, executive recruiting programs, and talent intelligence efforts globally. - Leverage data and market insights to influence hiring decisions, identify opportunities, and support organizational growth. - Requires strong business acumen, executive presence, operational excellence, and the ability to influence stakeholders across all levels of the organization. Qualifications - 8+ years of progressive Talent Acquisition experience. - 5+ years of recruiting leadership experience. - Significant SaaS or high-growth technology recruiting experience. - Strong recruiting expertise, including GTM, Customer Success, Technology, and Revenue organizations. - Executive recruiting experience. - Experience implementing structured hiring assessments and hiring governance frameworks. - Workforce planning and talent intelligence expertise. - Experience leading globally distributed recruiting teams. - Strong analytical, operational, and strategic planning capabilities. - Excellent communication and executive stakeholder management skills. - Demonstrated ability to influence senior leaders and drive business outcomes. - Experience working in a fast-paced, high-growth, remote-first environment. - Experience with ATS platforms, recruiting analytics, and workforce planning tools. - Professional working proficiency in English (written and spoken). Requirements - Develop, execute, and continuously evolve Cloudbeds’ global Talent Acquisition strategy in alignment with business priorities and long-term organizational growth. - Partner with executive leadership to anticipate future hiring needs and translate business objectives into scalable talent acquisition strategies. - Build recruiting programs that enable sustainable growth while maintaining a strong focus on hiring quality, speed, and consistency. - Continuously evaluate market trends, talent availability, and competitive intelligence to ensure Cloudbeds remains positioned to attract exceptional talent globally. - Champion hiring excellence across the organization by continuously raising the quality, consistency, and effectiveness of hiring decisions. - Design and implement structured interviewing frameworks, assessment methodologies, and hiring governance processes that improve long-term hiring success. - Partner with leaders to calibrate hiring expectations, strengthen interview practices, and reduce bias throughout the selection process. - Establish quality-of-hire metrics and continuously evaluate hiring outcomes to improve recruiting effectiveness and long-term organizational performance. - Promote an exceptional candidate experience while maintaining rigorous hiring standards and a high hiring bar. - Lead executive and senior leadership searches across multiple functions globally. - Develop proactive talent mapping strategies and build long-term relationships with high-caliber leadership talent. - Partner with executive search firms when appropriate while ensuring an outstanding candidate experience throughout the executive hiring process. - Serve as a trusted advisor to executives throughout complex leadership hiring decisions. - Partner closely with Finance, People, and business leaders to develop workforce plans aligned with company growth objectives. - Provide data-driven recommendations regarding hiring locations, organizational design, market availability, compensation trends, and talent competitiveness. - Leverage recruiting analytics, talent intelligence, and market insights to influence executive decision-making and support long-term business planning. - Build executive dashboards and reporting that provide visibility into recruiting performance, talent risks, and future hiring opportunities. - Continuously improve recruiting operations, workflows, systems, reporting, and recruiting technology to ensure scalability and operational excellence. - Identify opportunities to simplify processes, eliminate bottlenecks, and improve efficiency without compromising hiring quality. - Ensure recruiting processes remain globally consistent while balancing regional requirements and business needs. - Drive operational excellence through clear metrics, accountability, and continuous improvement initiatives. - Lead, coach, and develop a high-performing, globally distributed Talent Acquisition team. - Foster a culture of collaboration, ownership, innovation, continuous learning, and accountability. - Support career development through regular coaching, feedback, mentoring, and succession planning. - Create an environment where recruiters operate as strategic business partners rather than transactional recruiters. - Serve as a trusted strategic advisor to executives and senior leaders across the organization. - Influence workforce planning, organizational growth, leadership hiring, and talent strategy through strong business acumen and data-driven recommendations. - Challenge hiring assumptions when appropriate, providing thoughtful guidance that balances business needs, talent availability, and long-term organizational success. - Build strong cross-functional partnerships that position Talent Acquisition as a trusted business partner and a key driver of organizational growth. Benefits - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer.

Role Description As the Manager, HRBP, you will be a strategic partner to senior leaders and a key point of support for Cloudbeds team members across North America and Canada. In addition to serving as the HRBP for one of our global business units: Customer Success & Onboarding, you will help shape organizational effectiveness, strengthen leadership capability, guide culture and team member relations, and contribute directly to our global People strategy. This is a highly visible, strategic role critical to a growing and complex region. In this role, you will also be responsible for managing confidential and sensitive team member information, supporting internal audits, and coordinating region-specific compliance initiatives. You will collaborate closely with cross-functional teams, leverage HR systems like Workday for data accuracy and reporting, and contribute to continuous improvement of HR processes. Given the scope and autonomy of the role, this position requires a solid understanding of regional employment practices, strong analytical skills, and the ability to work independently across time zones. What You'll Do - Strategic HR Partnership - Serve as the primary HRBP for Customer Success & Onboarding. - Partner with leaders across multiple levels to understand business needs and align People strategies. - Lead organizational design, workforce planning, leadership coaching, talent programs, and change initiatives. - Provide strategic insights to help build inclusive, high-performing teams. - Team Member Relations and Culture - Manage and resolve complex team member relations with confidentiality and strong judgment. - Support development conversations, performance management, corrective actions, and conflict resolution. - Partner on global and regional engagement and culture initiatives. - Regional Employment and Contractor Compliance - Assist with documentation for legal matters, investigations, or claims. - Help implement policy updates and guide managers on compliance requirements. - Work closely with Legal, Finance, and People Ops to ensure compliant processes across the entire team member and contractor lifecycle. - People Operations & HR Systems - Partner with People Ops on onboarding, offboarding, transfers, and lifecycle processes. - Maintain accurate and confidential team member data in Workday. - Support compensation cycles, calibrations, and workforce reporting. - Partner with Business Systems to troubleshoot Workday workflows or data issues. - Global HRBP Collaboration - Work with HRBPs across NORAM, LATAM, EMEA, and APAC to ensure global consistency in practices and programs. - Support global People initiatives, including performance, DEI, compensation, leadership development, and workforce planning. - Strengthen cross-regional People processes and communication. Qualifications - Bachelor’s degree or equivalent experience in HR, Business Administration, or related field. - 3–4+ years of progressive HRBP, HR Manager, or senior HR Generalist experience. - Certification in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP) is a strong plus. - Experience supporting GTM/Strategy or CS/Onboarding organizations. - Proven ability to coach and influence leaders at all levels. - Excellent communication and relationship-building skills across cultures and time zones. - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), with strong data manipulation and analysis skills in Excel. - Excellent organizational skills and meticulous attention to detail. - Strong communication (written and verbal) and interpersonal skills, with the ability to work independently and as part of a team. - Ability to handle sensitive and confidential information with discretion and a high level of integrity. - Strong judgment, ownership, confidentiality, and problem-solving. - Experience working in a fast-paced, high-growth, remote-first environment. - Workday experience is a strong plus. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling and knowledge transfer.

Role Description As the Manager, HRBP, you will be a strategic partner to senior leaders and a key point of support for Cloudbeds team members across North America and Canada. In addition to serving as the HRBP for one of our global business units: Customer Success & Onboarding, you will help shape organizational effectiveness, strengthen leadership capability, guide culture and team member relations, and contribute directly to our global People strategy. You will work closely with HRBPs, People Ops, Talent Acquisition, Payroll, Workday/Systems, and senior leadership at all levels — Leads, Managers, Directors, VPs, SVPs, and C-level executives. This is a highly visible, strategic role critical to a growing and complex region. In this role, you will also be responsible for managing confidential and sensitive team member information, supporting internal audits, and coordinating region-specific compliance initiatives. You will collaborate closely with cross-functional teams, leverage HR systems like Workday for data accuracy and reporting, and contribute to continuous improvement of HR processes. Given the scope and autonomy of the role, this position requires a solid understanding of regional employment practices, strong analytical skills, and the ability to work independently across time zones. Qualifications - Bachelor’s degree or equivalent experience in HR, Business Administration, or related field. - 3–4+ years of progressive HRBP, HR Manager, or senior HR Generalist experience. - Certification in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP) is a strong plus. - Experience supporting GTM/Strategy or CS/Onboarding organizations. - Proven ability to coach and influence leaders at all levels. - Excellent communication and relationship-building skills across cultures and time zones. - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), with strong data manipulation and analysis skills in Excel. - Excellent organizational skills and meticulous attention to detail. - Strong communication (written and verbal) and interpersonal skills, with the ability to work independently and as part of a team. - Ability to handle sensitive and confidential information with discretion and a high level of integrity. - Strong judgment, ownership, confidentiality, and problem-solving. - Experience working in a fast-paced, high-growth, remote-first environment. - Workday experience is a strong plus. Requirements - Serve as the primary HRBP for Customer Success & Onboarding. - Partner with leaders across multiple levels to understand business needs and align People strategies. - Lead organizational design, workforce planning, leadership coaching, talent programs, and change initiatives. - Provide strategic insights to help build inclusive, high-performing teams. - Manage and resolve complex team member relations with confidentiality and strong judgment. - Support development conversations, performance management, corrective actions, and conflict resolution. - Assist with documentation for legal matters, investigations, or claims. - Help implement policy updates and guide managers on compliance requirements. - Partner with People Ops on onboarding, offboarding, transfers, and lifecycle processes. - Maintain accurate and confidential team member data in Workday. - Support compensation cycles, calibrations, and workforce reporting. - Work with HRBPs across NORAM, LATAM, EMEA, and APAC to ensure global consistency in practices and programs. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling and knowledge transfer.

Role Description As the Manager, Global Talent Acquisition , you will be responsible for defining and executing Cloudbeds’ global talent acquisition strategy while elevating the quality, consistency, and effectiveness of hiring across the organization. This is far more than a traditional recruiting leadership role. - Serve as a strategic partner to executive leadership, helping shape workforce planning decisions, hiring strategies, talent market positioning, executive recruiting initiatives, hiring governance, and recruiting operations. - Lead a globally distributed Talent Acquisition team while partnering closely with leaders across Customer Success, Onboarding, GTM, Product, Engineering, Finance, and Staff & Corporate functions. - Directly impact Cloudbeds’ ability to attract exceptional talent, improve quality of hire, strengthen leadership pipelines, and support the company’s next phase of growth. - Drive recruiting analytics, workforce planning initiatives, hiring process optimization, executive recruiting programs, and talent intelligence efforts globally. - Leverage data and market insights to influence hiring decisions, identify opportunities, and support organizational growth. - Requires strong business acumen, executive presence, operational excellence, and the ability to influence stakeholders across all levels of the organization. Qualifications - 8+ years of progressive Talent Acquisition experience. - 5+ years of recruiting leadership experience. - Significant SaaS or high-growth technology recruiting experience. - Strong recruiting expertise, including GTM, Customer Success, Technology, and Revenue organizations. - Executive recruiting experience. - Experience implementing structured hiring assessments and hiring governance frameworks. - Workforce planning and talent intelligence expertise. - Experience leading globally distributed recruiting teams. - Strong analytical, operational, and strategic planning capabilities. - Excellent communication and executive stakeholder management skills. - Demonstrated ability to influence senior leaders and drive business outcomes. - Experience working in a fast-paced, high-growth, remote-first environment. - Experience with ATS platforms, recruiting analytics, and workforce planning tools. - Professional working proficiency in English (written and spoken). Requirements - Develop, execute, and continuously evolve Cloudbeds’ global Talent Acquisition strategy in alignment with business priorities and long-term organizational growth. - Partner with executive leadership to anticipate future hiring needs and translate business objectives into scalable talent acquisition strategies. - Build recruiting programs that enable sustainable growth while maintaining a strong focus on hiring quality, speed, and consistency. - Continuously evaluate market trends, talent availability, and competitive intelligence to ensure Cloudbeds remains positioned to attract exceptional talent globally. - Champion hiring excellence across the organization by continuously raising the quality, consistency, and effectiveness of hiring decisions. - Design and implement structured interviewing frameworks, assessment methodologies, and hiring governance processes that improve long-term hiring success. - Partner with leaders to calibrate hiring expectations, strengthen interview practices, and reduce bias throughout the selection process. - Establish quality-of-hire metrics and continuously evaluate hiring outcomes to improve recruiting effectiveness and long-term organizational performance. - Promote an exceptional candidate experience while maintaining rigorous hiring standards and a high hiring bar. - Lead executive and senior leadership searches across multiple functions globally. - Develop proactive talent mapping strategies and build long-term relationships with high-caliber leadership talent. - Partner with executive search firms when appropriate while ensuring an outstanding candidate experience throughout the executive hiring process. - Serve as a trusted advisor to executives throughout complex leadership hiring decisions. - Partner closely with Finance, People, and business leaders to develop workforce plans aligned with company growth objectives. - Provide data-driven recommendations regarding hiring locations, organizational design, market availability, compensation trends, and talent competitiveness. - Leverage recruiting analytics, talent intelligence, and market insights to influence executive decision-making and support long-term business planning. - Build executive dashboards and reporting that provide visibility into recruiting performance, talent risks, and future hiring opportunities. - Continuously improve recruiting operations, workflows, systems, reporting, and recruiting technology to ensure scalability and operational excellence. - Identify opportunities to simplify processes, eliminate bottlenecks, and improve efficiency without compromising hiring quality. - Ensure recruiting processes remain globally consistent while balancing regional requirements and business needs. - Drive operational excellence through clear metrics, accountability, and continuous improvement initiatives. - Lead, coach, and develop a high-performing, globally distributed Talent Acquisition team. - Foster a culture of collaboration, ownership, innovation, continuous learning, and accountability. - Support career development through regular coaching, feedback, mentoring, and succession planning. - Create an environment where recruiters operate as strategic business partners rather than transactional recruiters. - Serve as a trusted strategic advisor to executives and senior leaders across the organization. - Influence workforce planning, organizational growth, leadership hiring, and talent strategy through strong business acumen and data-driven recommendations. - Challenge hiring assumptions when appropriate, providing thoughtful guidance that balances business needs, talent availability, and long-term organizational success. - Build strong cross-functional partnerships that position Talent Acquisition as a trusted business partner and a key driver of organizational growth. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling and knowledge transfer.

Role Description As a Senior Frontend Engineer on the squad, you'll build and evolve the guest-facing booking experience in a modern React and TypeScript codebase, partnering with backend, product, and design to ship features that are fast, polished, and built to convert. You'll work across the full booking journey, from checkout to the customization tools properties use to make the experience their own, applying modern e-commerce best practices and leaning on analytics and experimentation to guide what we build. There's also plenty of room to shape an increasingly AI-ready experience and to help create entirely new offerings that properties can sell directly through the booking engine. Qualifications - 5+ years of web application development experience - Strong knowledge of modern JavaScript, TypeScript, and JavaScript frameworks (React preferred) - Strong command of HTML and CSS - Experience with API-driven design and development - Good product sense and empathy for our customers - Solid Git fundamentals, including workflows and actions - Strong knowledge of and a passion for software best practices, design patterns, and testing, including test automation across unit, integration, and end-to-end levels - Excellent problem-solving and debugging skills - Strong communication, teamwork, and collaboration, with a real sense of ownership and good time management - Passionate about agile practices and continuous improvement - Business-level English fluency, verbal and written - Experience identifying and improving application performance Requirements - Design, build, and evolve the guest-facing booking experience in React and TypeScript - Collaborate with product, design, and backend to plan, build, and ship features - Improve performance and conversion through profiling and experimentation - Lead discussions with both technical and non-technical stakeholders, including the frontend architecture group - Mentor teammates through pair programming and code reviews - Write clean, well-documented, thoroughly tested code, and champion accessibility across the team Benefits - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer.

Role Description As a Senior Backend Engineer on the Booking Engine squad, you'll implement new architectures, features, and best practices to scale the Cloudbeds platform, contributing to our ongoing move toward a service-oriented architecture using modern SaaS and AWS technologies across the stack. You'll work on systems where correctness, latency, and resilience under load are core to the job, not afterthoughts. Your goal is to deliver an exceptional experience to customers around the world, with quality, performance, and scalability top of mind. This role is part of the Booking Engine Squad, the team behind the guest-facing reservation experience that powers direct bookings for tens of thousands of Cloudbeds properties worldwide. Direct bookings are one of the most valuable channels we can win for a property, and we're constantly building new and innovative ways to help them capture that demand, from richer customization to entirely new booking experiences. It sits on the revenue-critical path, so speed, reliability, and getting the details right directly shape whether a guest completes a booking. It's one of our highest-leverage products, and if you want to own real software used around the world, this is a great team to build on. Qualifications - 5+ years of PHP web application software engineering experience - Expert knowledge of relational databases, indexing, and searching technologies - Experience with API-driven design and development - Good product sense and empathy for our customers - Solid Git fundamentals, including workflows and actions - Strong knowledge of and a passion for software best practices, design patterns, and testing, including test automation across unit, integration, and end-to-end levels - Excellent problem-solving and debugging skills - Strong communication, teamwork, and collaboration, with a real sense of ownership and good time management - Passionate about agile practices and continuous improvement - Business-level English fluency, verbal and written - Experience identifying and improving application performance Requirements - Design and implement features and improvements in PHP - Design and build the APIs and integrations the booking flow depends on - Model and evolve the data behind availability, pricing, and reservations - Own the performance, scalability, and reliability of our services at scale - Contribute to the ongoing initiative to migrate our core platform into microservices and event-driven services - Lead discussions on complex technical concepts and requirements with both technical and non-technical stakeholders, drive technical decisions, and contribute to the backend architecture group - Write clean, well-tested, well-documented, and elegant code, including documentation for new and existing areas of our application - Collaborate with cross-functional teams to plan, build, and ship high-quality features - Mentor team members through pair programming and code reviews - Re-architect and refactor existing systems, and help design the long-term vision for our technology and component architectures - Advocate for engineering best practices, quality, and test automation across our code and processes Benefits - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer

Role Description As a "GTM" Recruiter based in Mexico, you'll run full-cycle hiring for go-to-market roles across one of Cloudbeds' fastest-growing regions. Your focus will be GTM, covering: - Outbound Enterprise and Mid Market Sales - Customer Growth - Sales Operations - Sales Enablement hiring across Mexico You'll be as comfortable running volume pipelines as you are doing focused, competitor-aware sourcing to reach the kind of passive candidates who aren't browsing job boards. From time to time you'll get to support hiring in other areas, including Technology, giving you real variety and room to grow. You'll build strong working relationships with hiring managers and be a genuine ambassador for Cloudbeds in the Mexican talent market. Qualifications - 3+ years of full-cycle recruiting experience within a high-growth SaaS or technology company and/or an agency with a strong focus on supplying the high-growth SaaS market - Strong stakeholder management skills, comfortable building relationships with and influencing hiring managers and senior leaders - Solid track record hiring across GTM functions, including outbound Sales, Operations, and Enablement - Exposure to Customer Success and Technology hiring is a plus, even if GTM is your primary domain - Proven sourcing skills - Expertise with LinkedIn Recruiter, Greenhouse, and other sourcing tools - Hands-on experience using AI in your workflow - Proficient across G Suite, Slack, and Zoom, tech-savvy and quick to learn new tools - Fluent Spanish and strong professional English, both written and verbal - Based in LATAM Requirements - Run the full-cycle hiring process for GTM roles across Mexico, covering outbound Sales, Customer Growth, Sales Operations, and Sales Enablement, with the flexibility to support the wider LATAM region - Run competitor-focused sourcing campaigns to identify and engage passive candidates at target companies - Bring solid talent mapping to every search, building a clear picture of the market before diving into outreach and consistently surfacing top passive talent that others won't find - Support hiring across other areas of the business including Customer Success and Technology when required, bringing the same sourcing rigour and candidate engagement to a variety of roles - Partner closely with GTM hiring managers and local leadership to understand market dynamics and build targeted hiring strategies - Build trusted, consultative relationships with hiring managers, tying your hiring approach directly to business outcomes - Manage the hiring process through Greenhouse ATS, maintaining clean data and keeping stakeholders informed at every stage - Go beyond filling seats: contribute ideas to improve the process and share market intelligence on the GTM talent landscape in Mexico - Stay current on Mexican and LATAM compensation benchmarks, competitor talent movements and GTM hiring trends Benefits - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer

Role Description As a Whistle for Cloudbeds Onboarding Coach, you will work with our clients on a daily basis to help implement our messaging platform and tailor it to the client's needs. - Facilitate client onboarding, training, and ongoing support via video, phone, and email. - Resolve customer inquiries and troubleshoot escalated issues across multiple channels. - Partner with Sales to define success, demonstrate ROI, and drive retention. - Build strong client relationships to encourage loyalty and promote product adoption. - Develop a deep understanding of Cloudbeds’ products and customer needs. - Contribute to training materials and stay updated on system changes. - Record activities in Salesforce, gather feedback, and share insights for product improvements. Qualifications - Over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or at least 3 years of relevant SaaS industry experience in a customer-facing role. - Deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy). - Proven ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear, practical business terms for clients. - Exceptional communication with empathy and a relentless customer-focused approach. - Ability to communicate product offerings clearly and effectively, synthesize customer feedback for internal product and engineering teams. - Empower clients to become self-sufficient during onboarding and throughout their lifecycle. - Manage multiple projects or accounts simultaneously, leveraging strong organizational and proactive management skills. - Share customer insights and opportunities across departments (Sales, Product, Marketing) to drive internal alignment and strategic growth. - Familiarity with CRM/Email Marketing platforms is a significant plus. - Professional fluency in English is required. Requirements - Project Management certification (optional). - Professional fluency in Spanish (optional). Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling and knowledge transfer.

Role Description As Global Director, Mid-Market Onboarding, you will own and scale the onboarding function for Cloudbeds' fastest-growing and most complex customer segment. You'll lead the team responsible for guiding mid-market customers from contract signature through go-live, adoption, and a clean transition to Account Management. You'll build the frameworks, standards, metrics, and team capability that make that experience world-class and repeatable at scale. - Inherit a team of dedicated ICs and leads that have been experimenting with new ways to support these customers and improve their experience. - Get leadership in place and focus on customer experience while building the project-management rigor that complex mid-market deployments demand. - Be measured on onboarding velocity, deployment quality, customer satisfaction, and the long-term retention impact of a strong start. Qualifications - 7+ years in hospitality or hospitality technology, including hands-on customer onboarding or implementation experience and team leadership. - Track record of building or significantly improving onboarding and implementation functions and frameworks. - Proven people-leadership experience — hiring, coaching, and developing customer-facing teams in a distributed, global environment. - Strong project-management foundation: scope, milestones, timelines, and risk mitigation applied to complex multi-stakeholder deployments. - Deep understanding of hotel operations and the complexity of serving multi-property, mid-market hospitality customers. - Ability to move fluidly between strategy and execution. - Data-driven: comfortable with KPIs, dashboards, and using insights to drive decisions. Requirements - Lead, coach, and develop the Mid-Market Onboarding team — including Onboarding Project Managers and senior coaches. - Own end-to-end onboarding outcomes for mid-market customers from sales handoff through go-live, adoption, and transition to Account Management. - Build standardized onboarding frameworks, SOPs, and configuration standards for complex multi-property and 25–100+ room deployments. - Establish and own the metrics that matter: onboarding velocity, deployment quality scores, training completion, CSAT/NPS, and early-lifecycle retention. - Own capacity and staffing planning for the division — forecasting demand, balancing workload across the team. - Serve as a senior escalation point for complex or at-risk mid-market deployments. - Partner cross-functionally with Sales, Product, Support, Professional Services, and Account Management. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling and knowledge transfer.

Role Description As a Hypercare Onboarding Coach, you will step in at the most critical, high-stakes juncture of our clients' journey: the exact moment their business goes live on our platform. You will empower clients to transform their properties through our AI Smarts + Hospitality Hearts mission, ensuring they never feel abandoned when transitioning to their new live environment. This isn't a standard support queue; it's a high-touch, fast-paced launch zone where you act as a strategic operational partner. - Own the Post-Go-Live Safety Net: Champion the critical post-launch window, executing highly intensive interaction cadences to evaluate system health, assess team sentiment, and build deep product confidence during their first days live. - Standardize the Repeatable, Personalize the Meaningful: Adopt AI tools and internal automation to handle administrative drag and resolve repetitive technical questions instantly. - Crush Tight SLAs with a Maverick Edge: Manage a high-priority, fast-paced ticket queue and incoming hotlines with a strict turnaround time. - Investigate with Curiosity: Dive in with a technical support-style mindset, investigating root causes and collaborating with internal product specialists. - Bridge the Gap to Long-Term Success: Facilitate the transition from intensive technical configuration into long-term product utilization. - Maintain Flawless Context: Keep a clear, detailed record of account activities and health metrics in our CRM. Qualifications - Exceptional technical aptitude and learning agility. - Proven high emotional intelligence and trust-building skills. - Strong organizational and proactive skills. - Ability to synthesize complex, live-environment feedback. - Over 3 years of 5-star hospitality experience or relevant B2B SaaS industry experience. Requirements - Knowledge of Spanish, Portuguese, English, Thai, or Tagalog if not the mother tongue. - Project Management or Change Management certification. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling and knowledge transfer.