We are Future, a global multi-platform media company with big goals and the talent to bring them to life. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer. Future's Technology department has been instrumental in the company's success over recent years and is vital to Future's continued growth and disruption of the digital publishing industry. As part of the strategy around GoCompare's acquisition by Future, we're putting in a technology roadmap for re-platforming our domain around an API-first, cloud-based serverless architecture to become the leading PCW service. As part of this, we are looking to Re-engineer our Salesforce Marketing Cloud Technical approach to drive optimization and reuse. What you'll be doing The Senior Salesforce Marketing Cloud Engineer will play a critical role in developing marketing solutions that enhance our customer interactions and drive business growth. This senior position requires a combination of strategic planning and technical expertise to ensure the effective deployment and optimization of our Salesforce Marketing Cloud environment. Reporting to the Salesforce Automation Manager, you will define the technical specification of new features and services, and ensure that the team maintains and improves the existing codebase. You will ensure changes are scalable, tested, and developed following best practices. Working closely with Engineering, Product and CRM teams you will ensure that all campaigns, channels and products integrate reliably. You will also expect to mentor engineers, junior/graduate engineers & trainee engineers, contributing to their growth and knowledge, and review their code. Your opinion matters within your role - your peers will look to you as a key player within the team. You will be expected to make key decisions that are in line with the technical roadmap & replatform, and be able to explain to other members of the wider team (both technical and non-technical) to support your decisions. Experience that will put you ahead of the curve - Possess a deep understanding of SFMC's data architecture and contact mappings - Advanced SQL and Data Modeling: Beyond basic SQL, ability to perform complex queries and create sophisticated data models and audiences . - 5+ years of hands on experience working in an implementation facing environment delivering enterprise level solutions - Proficiency in AMPscript and SSJS: Skills in Salesforce Marketing Cloud's scripting languages to customise data handling and user experiences dynamically. - Integration Expertise: Experience with integrating SFMC (Marketing cloud connect) with other Salesforce clouds (like Sales Cloud and Service Cloud) and external systems via API and SFTP protocols. - Experience of HTML/CSS and JavaScript: For creating personalised and responsive email templates and cloud pages. - A solid understanding of customer relationship management (CRM) and web based channels. - Some knowledge of GDPR data governance policies and handling of PII data - Experience working with data views What's in it for you The expected range for this role is £60,000- £65,000 This is a UK, Remote-based role … Plus more great perks, which include; - Uncapped leave, because we trust you to manage your workload and time - When we hit our targets, enjoy a share of our profits with a bonus - Refer a friend and get rewarded when they join Future - Well-being support with access to our Colleague Assistant Programmes - Opportunity to purchase shares in Future, with our Share Incentive Plan Internal job family level Technology 5 Who are we… We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces. We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it! Our Future, Our Responsibility - Inclusion and Diversity at Future We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone. Because a diverse team isn't just good for business. It's the Future. Find out more about Our Future, Our Responsibility on our website. Please let us know if you need any reasonable adjustments made so we can give you the best experience! #LI-Remote #LI-HL1

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform. Responsibilities: - Lead the end-to-end architecture and design of Genesys Cloud CX solutions - Translate business requirements into scalable, secure, and high-performing technical designs - Define and drive the technical roadmap for contact center and CX platforms - Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems - Provide hands-on technical leadership across solution design, development, testing, and deployment phases - Guide and mentor engineering teams, ensuring best practices and architectural standards are followed - Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms - Ensure solutions meet security, compliance, and performance requirements - Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation Qualifications - 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions - Proven experience in designing and delivering large-scale cloud contact center solutions - Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities - Hands-on experience with API integrations (REST/SOAP) and microservices architecture - Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow - Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance - Solid understanding of business processes and their alignment with customer experience technologies - Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches Additional Information We offer: - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform. Responsibilities: - Lead the end-to-end architecture and design of Genesys Cloud CX solutions - Translate business requirements into scalable, secure, and high-performing technical designs - Define and drive the technical roadmap for contact center and CX platforms - Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems - Provide hands-on technical leadership across solution design, development, testing, and deployment phases - Guide and mentor engineering teams, ensuring best practices and architectural standards are followed - Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms - Ensure solutions meet security, compliance, and performance requirements - Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation Qualifications - 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions - Proven experience in designing and delivering large-scale cloud contact center solutions - Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities - Hands-on experience with API integrations (REST/SOAP) and microservices architecture - Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow - Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance - Solid understanding of business processes and their alignment with customer experience technologies - Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches Additional Information We offer: - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

• Design and implement new services using Python and modern frameworks (Django or FastAPI). • Collaborate with the architecture team to produce robust, portable, and interoperable solutions. • Work with the Information Security team to ensure applications meet security and compliance requirements. • Architect and develop gRPC-based microservices for scalable systems. • Build and maintain Big Data workflows and pipelines. • Implement and operate services on AWS, including DynamoDB, Lambda, and managed services. • Integrate and optimize SQL databases such as Aurora and MySQL with key-value stores like DynamoDB. • Use caching solutions such as Redis or ElastiCache to improve performance. • Triage, debug, and resolve software defects; reduce technical debt in existing codebases. • Apply design patterns and algorithmic optimizations to improve system performance and reliability.