• Direct strategic programs for Cardiac products • Identify and drive key programs that enhance sales success • Manage a high performing team of sales professionals • Develop and deliver education programs to stakeholders • Maintain expertise on health policy and macroeconomic changes • Provide input in cross-departmental meetings regarding economic evidence

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Buscamos un Care Coordinator responsable de onboardear a cuidadores y pacientes, mantener comunicación continua por chat interno o llamadas grabadas, evaluar necesidades, priorizar inquietudes y coordinar soluciones con equipos clínicos y recursos comunitarios. El objetivo es reducir la carga del cuidador comprendiendo sus necesidades y asegurando que la plataforma las cubra eficazmente. - Registrar y guiar a cuidadores y pacientes en la plataforma. - Mantener perfiles actualizados. - Comprender las necesidades de personas con demencia y cuidadores, brindando apoyo empático y centrado en el paciente. - Actuar como punto de contacto principal y abogar por resoluciones oportunas. - Conectar a pacientes con recursos comunitarios y facilitar referencias clínicas. - Brindar apoyo en la instalación y uso de dispositivos en el hogar. - Analizar datos del sistema en casa y activar protocolos clínicos establecidos. - Registrar toda la información exclusivamente en la plataforma, garantizando cumplimiento de HIPAA. - Reportar incidencias, apoyar mejoras de procesos y contribuir a la validación del sistema. Qualifications - Formación en Enfermería o Trabajo Social. - Experiencia previa como cuidador/a, preferiblemente con personas con demencia. - Experiencia sirviendo a población en Estados Unidos y conocimiento del sistema de salud y seguros estadounidenses. - 3 años de experiencia trabajando con pacientes en clínicas, servicios al cliente o con equipos clínicos. - Inglés avanzado. - Excelentes habilidades de organización, comunicación y manejo del tiempo. - Capacidad para usar una plataforma basada en IA y sistemas SAS a nivel básico. - Manejo de herramientas de investigación y recopilación de información (ChatGPT, Gemini). - Conocimiento y cumplimiento estricto de HIPAA. - Competencia digital básica y habilidad para documentar con precisión. - Conocimiento de terminología médica. Benefits - $1,200 - $1,600 a month Company Description We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Own the end-to-end customer lifecycle for APAC accounts, from onboarding through renewal and expansion • Act as the primary trusted advisor for customers, aligning Cresta’s capabilities to customer business objectives • Develop and execute success plans that clearly define outcomes, milestones, and measurable value • Establish Customer Success best practices for the region, including engagement cadence, success planning, and escalation paths • Design and continuously improve the APAC customer journey to accelerate time to value and product adoption • Identify friction points and regional nuances that impact onboarding, adoption, or retention • Build repeatable onboarding frameworks and customer engagement models that scale across accounts • Ensure customers are enabled to become increasingly self-sufficient over time • Own renewals for APAC customers, proactively managing risk and ensuring value is clearly demonstrated • Partner with Sales to identify and support expansion opportunities, including upsell and cross-sell motions • Translate product usage, performance data, and outcomes into compelling value narratives for executive stakeholders • Align renewal and expansion conversations to customer priorities and regional business drivers • Build and maintain multi-threaded relationships across customer organizations, from frontline users to executive sponsors • Lead executive-level QBRs and EBRs, owning preparation, storytelling, and follow-through • Navigate complex stakeholder dynamics and drive alignment across regional and global customer teams • Partner closely with Sales, Product, Engineering, Marketing, and Data Science to deliver a seamless customer experience • Serve as the voice of APAC customers in internal planning, roadmap discussions, and prioritization decisions • Surface regional use cases, market insights, and customer feedback to influence product and GTM strategy • Configure and implement the Cresta platform for customers as needed • Build early CS processes, documentation, and tooling that enable scale beyond individual accounts • Identify opportunities to standardize workflows, reporting, and customer communications • Help define what “great Customer Success” looks like in APAC as the team grows

• Develop and execute medium- to long-term customer success relationships • Drive adoption of CLSS offerings with ESD/SMB customers. • Build and nurture strategic partnerships with key companies. • Work with offering leaders in developing impactful products as well as resolving defects • Identify and implement strategies for increasing share of demand (GTM, pricing, tech support, customer service). • Challenge commercial and offering teams on portfolio direction and business models. • Influence go-to-market decisions and discover new funding models for growth. • Contribute to strategic planning (STRAP, AOP) with portfolio and commercial leaders.