Mental Health Referral Coordinator & Scheduler EMS of Virginia is seeking a detail-oriented and hard-working individual to assist with managing our inbound referrals for our services, to include: Intensive In-home Counseling, Mental Health Skill-building, Community Crisis Stabilization, Mobile Crisis Response, ADHD Testing, Life Skills Coaching, and other services as they arise. The Referral Coordinator & Scheduler will complete a preliminary review of inquiries to ensure they meet criteria for services. From there, he/she/they will proceed with scheduling an assessment with an assessor on the team. Referral Coordinator & Scheduler is responsible for ensuring that electronic health record is set up and Medicaid eligibility is completed. For clients not meeting criteria, individual notifies referral source and / or client of disposition and makes referrals for other services. Individual follows up with clients who miss scheduled assessments and reschedules when appropriate. This position is remote and works best for someone with flexibility in their days to be available when referrals come in either online or through telephone. Other administrative opportunities could be available for right candidate. To start, position is 12-15 hours per week. This is a REMOTE, WORK FROM HOME POSITION. Pay is $23/hr. Candidate MUST live in the state of Virginia and be familiar with the Virginia mental health system. www.emsofvirginia.com

• Building and maintaining relationships with clients to increase sales and profits • Prospecting for new accounts and maintaining existing client relationships • Developing sales presentations and preparing client proposal documents • Managing client pricing, payments, and A/R management • Collaborating with team members to improve account programs

Title: Patient Account Representative Location: Moosic United States Job Description: Responsible for managing patient billing, insurance claims, and account resolution to ensure accurate and timely reimbursement. This is a remote position. Call and status outstanding claims with third party payors. - Review claims issues and make corrections as needed and rebill. - Utilize claims clearing house to review and correct claims. Resubmit electronically when available. - Review explanation of benefits to ascertain that claim processed and paid correctly. - Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation. - Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum. - Prorate patient accounts and monitor that balance due is in the correct financial class. - Report an overview of the week to the BOD and participate in AR meetings. - Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment. - Assist financial counselors as needed. - Alert Financial Counselors and Business Office Director of all benefit eligibility matters that suggest or challenge reimbursement. . Data Entry of all payments and account adjustments in a timely and accurate manner . Reconciliation of cash log each week at a minimum This is a Remote Position EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: - High school diploma or equivalent required. - Three or more years' prior admissions and or collections experience in a hospital setting required. - Psychiatric experience preferred. LICENSES/DESIGNATIONS/CERTIFICATIONS: - Not applicable We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. GBHNE

ABOUT US tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas. Most importantly, we're a place where you can achieve great things, and be recognized as the best. WHAT MATTERS THE MOST Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving. tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com . WHY WE THINK YOU WILL LOVE THIS ROLE We are seeking a highly organized and bilingual Client Support & QA Coordination Specialist to manage complaints/inquiries from consumers, client, licensors, and other stakeholders for Happy Meal toys. The position serves as a key communication hub between internal QA teams (mainly in Hong Kong), external partners, and various internal/external stakeholders and ensure efficient service delivery. The ideal candidate will possess strong client/customer service skills, excellent problem‑solving ability, and proven experience in production development or project management. This role also includes involvement in creating toy instructions and packaging warning texts. WHAT YOU WILL BRING TO THE ORGANIZATION Customer & Stakeholder Inquiry Handling - Manage customer complaints and safety/technical inquiries related to Happy Meal toys from consumers, licensors, clients, and any stakeholders. - Provide accurate technical explanations in collaboration with the internal QA team (mainly in HK). - Respond to escalated safety or quality issues promptly and ensure appropriate follow‑up actions. Safety Incident Management - React immediately to safety‑related incidents (injuries, ingestion risks, choking hazards, small parts in the package, etc.). - Coordinate with internal QA teams, external partners, and relevant global safety contacts. - Support root‑cause investigation and documentation. - Provide the incident reports in timely manner. Documentation & Product Communication - Create and review toy instruction leaflets, user guidance, and packaging warning statements. - Ensure compliance with internal safety guidelines and regulatory requirements. Cross‑Functional & International Coordination - Liaise with internal QA teams (and/or external safety labs) and manufacturing partners in regions such as Hong Kong, China, and the U.S. - Communicate quality requirements clearly to non‑technical teams (Marketing, CS, Sales, Legal, etc.). - Maintain smooth communication flow between internal departments and external stakeholders. Project Management - Manage timelines, deliverables, and communication flow for toy‑related development and QA projects. - Track progress, maintain documentation, and support coordination between internal teams and suppliers. SKILLS AND EXPERIENCE WE WOULD LIEK YOU TO HAVE Must‑Have - Fluent in Japanese; native‑level proficiency strongly preferred. - Business‑level English (speaking, reading, and writing). - Experience in managing customer support or QA in consumer products. - Ability to translate technical documents related to product safety, warnings, or user instructions. - Strong communication and coordination skills when working with internal teams and external partners. - Excellent organizational and project management skills. Nice‑to‑Have - Understanding of toy safety standards (e.g., ST, ASTM, CPSIA, EN71). - Experience working with overseas vendors or global organizations.