
Acadia Healthcare
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Acadia Healthcare provides chemical dependency and psychiatric services to patients in a variety of settings, such as special treatment facilities, psychiatric hospitals, outpatien
39 Jobs
Director of Product Management
Acadia HealthcareAcadia Healthcare provides chemical dependency and psychiatric services to patients in a variety of settings, such as special treatment facilities, psychiatric hospitals, outpatien
Role Description The Director of Product leads one or more products or platforms, driving strategy, roadmap, and delivery in partnership with engineering. This role ensures product stability, operational readiness, and continuous value realization. Responsibilities - Own product strategy, roadmap, and prioritization - Drive feature discovery, refinement, and delivery readiness - Partner with engineering to ensure predictable delivery - Maintain oversight over production performance, incidents, SLAs - Participate in RCA and ensure stability improvements - Ensure clear requirements, user stories, and acceptance criteria - Lead cross-functional alignment with business owners and SMEs - Communicate roadmap, risks, and progress to leadership - Manage product budget and investments at the product level - Mentor Product Managers and Senior Product Managers Standard Expectations - Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality - Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team - Develops constructive and cooperative working relationships with others and maintains them over time - Encourages and builds mutual trust, respect and cooperation among team members - Maintains regular and predictable attendance Qualifications - Bachelor’s degree in computer science/management information systems/engineering; or equivalent experience is REQUIRED - Minimum of 8 years’ experience of job-related progressive Application Systems experience is REQUIRED - 2+ years of tech leadership experience in managing large enterprise systems of record applications and ecosystems, especially EMRs - Strong experience building and transforming the people, processes, and technologies within an application function to product, business partnership, and agile excellence - Strong leadership experience in PoC’s, technical assessment of new technologies, and successful track of scaling immature software products - Strong product thinking and business/technology translation - Roadmapping, prioritization, benefit/value articulation - Understanding of platform architecture and system dependencies - Strong operational mindset (SLAs, incidents, root causes) - Data-driven decision-making - Excellent stakeholder management and conflict resolution Supervisory Requirements - Supervises a team of employees Compensation & Benefits - Competitive Base Salary commensurate with experience - Comprehensive Medical, Dental, and Vision Insurance - 401(k) Plan with Company Match - Paid Time Off (PTO) and recognized holidays - Company-paid Basic Life and AD&D Insurance - Employee Assistance Program (EAP) and mental wellness resources - Opportunities for professional growth and advancement within Acadia’s nationwide network
Peer Support Specialist
Acadia HealthcareAcadia Healthcare provides chemical dependency and psychiatric services to patients in a variety of settings, such as special treatment facilities, psychiatric hospitals, outpatien
Peer Support Specialist Location: Scotts Valley United States Regular Part-Time Posted Date Job Description: We are hiring a compassionate and experienced Peer Support Specialist to work with our clients at The Camp Recovery Center in Scotts Valley! This is a key role whose primary goal is to provide a safe, nurturing environment for our adult clients who have co-occurring disorders (substance use disorder and mental health disorders). The Camp is a 74-bed treatment center providing services to adults on both an inpatient and outpatient basis. This is a 32 hour position - 4 days a week PURPOSE STATEMENT: Provide group and individual counseling sessions using personal experiences in mental health & substance use recovery as inspiration and motivation. while also allowing for expression of persons' experiences in recovery. ESSENTIAL FUNCTIONS: - Provide a wide range of activities to assist patients in exercising control over their own lives and their recovery or resilience-building process. - Provide peer mentoring or coaching, including personalized and tailored services and supports to meet the preferences and unique needs of the person/family and support recovery goals/planning through assisting and supporting goal setting and use of decision-making strategies. - Provide recovery resources - Facilitate and lead recovery, educational and support groups. Educational activities include, as applicable, self-advocacy, wellness, life skills, goal setting, parenting skills and decision-making skills. - Advocate with and for the person and their family. - Complete documentation of group and/or individual interventions in an accurate manner and file within 24 hours of service. - Complete documentation of assessments in a timely and accurate manner. - Participate in weekly meetings and supervisions to enhance communication and efficacy of treatment. - Actively contributes to PI/QI efforts participating in problem-solving, root cause analysis and/or assisting in collection of data. - Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. OTHER FUNCTIONS: - Perform other functions and tasks as assigned. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: - High school diploma or equivalent is required. - Three or more years' experience working in a behavioral health setting is required. - Two or more years' experience in an acute inpatient behavioral health setting preferred. - Training on personal advocacy, engagement, recovery and resiliency principles, community supports/resources, effective use of sharing life experiences and parenting skills, as applicable. LICENSES/DESIGNATIONS/CERTIFICATIONS: - Certification as a Peer Specialist - CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). - First aid may be required based on state or facility. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. COMPENSATION: Compensation for roles at THE CAMP RECOVERY CENTER varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. As required by local law, THE CAMP RECOVERY CENTER provides a reasonable hourly range of compensation for roles that may be hired in California as set forth below. Role Location : CALIFORNIA Calculated Hourly Range for role Peer Support Specialist State - California: $24.00 - $26.00 BENEFITS: The Camp Recovery Center provides a comprehensive package of benefits for our Full Time Employees Current benefits include: - Competitive hourly rate - Shift differential for overnight shifts - Medical, dental, and vision insurance - Acadia Healthcare 401(k) plan - Excellent training program - Complimentary AOD Education to certify as a Substance Use Disorder Counselor - Professional growth opportunity that is second to none in the industry. AVAILABLE SHIFTS AND HOURS: This is a Part-Time with Benefits position. 32 hours - 4 days a week.Shifts are 8 - hours, and are overtime eligible
Project Business Office Director
Acadia HealthcareAcadia Healthcare provides chemical dependency and psychiatric services to patients in a variety of settings, such as special treatment facilities, psychiatric hospitals, outpatien
Title : Project Business Office Director Job Description: Location: Remote with 100% travel throughout US Position Overview The Project Business Office Director will report to the Vice President of Revenue Cycle Operations. This position will serve as interim BOD at Acadia Healthcare Hospitals and complete special projects as assigned. This position provides direction to business office staff including Financial Counseling, Billing, Collections and Data Entry. Monitors and reports on key metrics such as cash collections, days outstanding, unbilled, denials, etc., in conjunction with the CFO. Compensation & Benefits We value your expertise and dedication-and we invest in your success. - Competitive Base Salary commensurate with experience - Comprehensive Medical, Dental, and Vision Insurance - 401(k) Plan with Company Match - Paid Time Off (PTO) and recognized holidays - Company-paid Basic Life and AD&D Insurance - Employee Assistance Program (EAP) and mental wellness resources - Opportunities for professional growth and advancement within Acadia's nationwide network What You'll Do - Establishes and maintains controls for all cash collected and posted in Patient Accounting system - Monitors outside collection vendors engaged in the collection of Hospital receivables. Reviews and balances agency reports to hospital; system reports and approves agency invoices - Leads and provides operational directives for all Business office activities related to the claims management and collections of the hospitals receivables and ensures timely, efficient cash collections to support the overall financial goals of the facility. - Define and provide the necessary support and leadership to achieve departmental goals and objectives - Reviews statistical reports to monitor trends and determine operational deficiencies and implements corrective action plans as necessary What You'll Bring - Must have at least 7 years' experience as a hospital business officedirector or supervisor - Inpatient experience required - Ability to travel up to 100% - Behavioral health & HMS experience preferred - Business Degree preferred - Ability to work with all levels of staff and management - Must be proficient with MS Office We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. AHCORP #LI-JS1
Assistant Director Business Development
Acadia HealthcareAcadia Healthcare provides chemical dependency and psychiatric services to patients in a variety of settings, such as special treatment facilities, psychiatric hospitals, outpatien
Title: Assistant Director Business Development Location: Pittsburgh United States Regular Full-Time Job Description: White Deer Run Treatment Network is looking for a FT Assistant Director - Business Development candidate for Western PA This is a remote position that supports the White Deer Run Treatment Network PURPOSE STATEMENT: Grow lines of service as defined by management by developing/retaining referrals from physicians and other key non-physician referral sources. ESSENTIAL FUNCTIONS: - Collaborate closely with hospital discharge planners, social workers, case managers, physicians and management, as well as provide education staff to generate referral sources. - Work collaboratively with all levels of facility and division sales leadership to support the organizations mission and revenue goals by selling of service line attributes, processes and outcomes to consumer, physician and market facility groups/individuals. - Work closely with hospital discharge planners, social workers, case managers, physicians, management, inpatient unit and education staff to generate referral sources. - Collaborate with facility and division leaders, to evaluate, analyze and interpret market utilization data for facility service lines. - Build strong collaborative relationship with admissions/intake. - Develop and implement a comprehensive internal and external marketing plan that would increase revenues and profits for facility. - Ensure that referral priorities are identified and in line with the vision and strategic goals of the organization. - Expeditiously document all activity in company Customer Relationship Manager (Salesforce). - Evaluate, analyze and interpret market demographics, including population, age, gender, race and projected trends for patient populations. - Collaborate with division and/or market physician services, facility leaders and medical staff leadership to develop sales and retention strategies for facility services. - Execute referrals and retention strategies/plans effectively, continuously modifying strategies and plans to ensure quality outcomes and results for referral sources and facility. - Successfully close new referral sources and complete face-to-face meetings with referral sources ensuring a thorough understanding of services available. Complete follow-up meetings with referral sources as needed. - Prepare and present regular reports, identifying trends, additional referral opportunities and obstacles to retention and growth. - Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation. OTHER FUNCTIONS: - Perform other functions and tasks as assigned. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: - Bachelor's degree required. Master's degree preferred. - Experience (as outlined below) may be accepted in lieu of degree as approved by VP Business Development - Five or more years' related experience in healthcare business development role required. - One or more years' supervisor experience required. LICENSES/DESIGNATIONS/CERTIFICATIONS: - Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires. ADDITIONAL REGULATORY REQUIREMENTS: While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. WHDRUN
Intake Specialist
Acadia HealthcareAcadia Healthcare provides chemical dependency and psychiatric services to patients in a variety of settings, such as special treatment facilities, psychiatric hospitals, outpatien
Title: Intake Specialist (PT Weekends) Location: Council Bluffs United States Regular Part-Time Job Description: - $3K SIGN-ON BONUS * WE ARE HIRING PART-TIME WEEKEND ADMISSIONS COUNSELORS / SOCIAL WORKERS (Sat-Sun 7a-7:30p OR Sat-Sun 7p-7:30a) What would you do in this role? Clinical professional is responsible for facilitating admissions, clinical intake assessments, and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resource utilization. We are looking for part-time Admissions Counselors at Methodist Jennie Edmundson Behavioral Health Hospital. Methodist Health System, the region's most established not-for-profit provider, has partnered with Acadia Healthcare, the nation's largest standalone behavioral health company, to open a new 96-bed inpatient behavioral health hospital in Council Bluffs, Iowa. This marks Acadia's first acute psychiatric facility in Iowa, expanding much-needed access to behavioral health services across Southwest Iowa and the Greater Omaha area. Just minutes from downtown Omaha, Council Bluffs blends small-town charm with city convenience-offering affordable living, great schools, and a strong sense of community-making it an ideal location for this important new facility. Scheduled to open in June 2026, Methodist Jennie Edmundson Behavioral Health Hospital will offer a full continuum of inpatient and outpatient care for adults, seniors, and youth, including programs for mood disorders, dual diagnosis, geriatric psychiatry, child & adolescent care, PHP/IOP, and ECT. The facility will play a vital role in addressing the region's significant behavioral health bed shortage. ESSENTIAL FUNCTIONS: - Respond to inquiries about the facility within facility policy timeframes. - Ability to develop therapeutic relationships with patients and families. - Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other. - Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals. - Coordinate admission and transfer from referral sources and between levels of care within the facility. - Maintain knowledge of milieu management. - Communicate projected admissions to designated internal representatives promptly. - Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission. - Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family. - Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor. - Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines. - Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient. - Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. - When a patient's needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. - Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals. - Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service. - Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed. OTHER FUNCTIONS: - Perform other functions and tasks as assigned. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: - Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN required. - One or more years' experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred. LICENSES/DESIGNATIONS/CERTIFICATIONS: - Current licensure preferred. - CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). - First aid may be preferred based on state or facility. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. AHGROW #LI-MJEBH
Project Business Office Director
Acadia HealthcareAcadia Healthcare provides chemical dependency and psychiatric services to patients in a variety of settings, such as special treatment facilities, psychiatric hospitals, outpatien
Role Description The Project Business Office Director will report to the Vice President of Revenue Cycle Operations. This position will serve as interim BOD at Acadia Healthcare Hospitals and complete special projects as assigned. This position provides direction to business office staff including Financial Counseling, Billing, Collections and Data Entry. Monitors and reports on key metrics such as cash collections, days outstanding, unbilled, denials, etc., in conjunction with the CFO. Responsibilities - Establishes and maintains controls for all cash collected and posted in Patient Accounting system. - Monitors outside collection vendors engaged in the collection of Hospital receivables. Reviews and balances agency reports to hospital; system reports and approves agency invoices. - Leads and provides operational directives for all Business office activities related to the claims management and collections of the hospitals receivables and ensures timely, efficient cash collections to support the overall financial goals of the facility. - Define and provide the necessary support and leadership to achieve departmental goals and objectives. - Reviews statistical reports to monitor trends and determine operational deficiencies and implements corrective action plans as necessary. Qualifications - Must have at least 7 years’ experience as a hospital business office director or supervisor. - Inpatient experience required. - Ability to travel up to 100%. - Behavioral health & HMS experience preferred. - Business Degree preferred. - Ability to work with all levels of staff and management. - Must be proficient with MS Office. Benefits - Competitive Base Salary commensurate with experience. - Comprehensive Medical, Dental, and Vision Insurance. - 401(k) Plan with Company Match. - Paid Time Off (PTO) and recognized holidays. - Company-paid Basic Life and AD&D Insurance. - Employee Assistance Program (EAP) and mental wellness resources. - Opportunities for professional growth and advancement within Acadia’s nationwide network.
Intake Advisor I
Acadia HealthcareAcadia Healthcare provides chemical dependency and psychiatric services to patients in a variety of settings, such as special treatment facilities, psychiatric hospitals, outpatien
Title: Intake Advisor I Location: United States Regular Full-Time Job Description: We are looking for a REMOTE Intake Advisor 1 to work 2:00pm - 10:30pm Central time with Tues/WED off. Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 250 plus behavioral healthcare facilities with approximately 11,100 beds in 39 states and Puerto Rico. With more than 23,000 employees serving approximately 75,000 patients daily, Acadia is the largest stand-alone behavioral health company in the U.S. Acadia Healthcare's purpose is to Lead Care with Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation. The Intake Advisor will be responsible to ensure a service-oriented and professional working environment in the Admissions Support Center (ASC) call center. Responds to clinical professionals, prospective clients, and their family members seeking treatment for addiction issues and psychological illness. Responsible for gathering and analyzing client information to make appropriate referrals to Acadia facilities. Works as part of the call center team to meet call center metrics and service targets. ESSENTIAL FUNCTIONS: - Triage calls by understanding callers' purpose, needs and urgency. - Clearly explain the call process and ensure that caller gets to the right place ASAP. - Monitor call queues to understand ASC activity and how to provide support. - Collects and records client information in the customer relationship management system, Salesforce. - Provide exceptional customer service by listening and responding to client requests and building rapport with clients, their family members, and clinical professionals. - Make reliable warm transfers ensuring that the caller gets connected with the right person. - Personalizes response emails for all internal and external communication. - Perform other duties as assigned. STANDARD EXPECTATIONS: - Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality. - Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team. - Develops constructive and cooperative working relationships with others and maintains them over time. - Encourages and builds mutual trust, respect and cooperation among team members. - Maintains regular and predictable attendance. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: - Associate degree or equivalent customer service or sales experience. - Demonstrates the ability to function independently and possess strong decision-making skills. - Strong knowledge of customer care, sales techniques, and processes. - Must be able to manage multiple tasks simultaneously with the ability to adapt to frequent priority changes - Exceptional analytical and listening skills. - Ability to operate well in a call center team environment. - Proficient typing, data entry, and attention to detail skills. - Excellent communication skills, able to be empathetic with clients. - Capable of working within established policies, procedures and practices prescribed by the organization. - English sufficient to communicate clearly and accurately with clients. AHCORP #LI-TB1
Territory Manager
Acadia HealthcareAcadia Healthcare provides chemical dependency and psychiatric services to patients in a variety of settings, such as special treatment facilities, psychiatric hospitals, outpatien
Territory Manager/Business Development Specialist Location: REMOTE in/around Austin NOTE: Experience in behavioral health business development is REQUIRED If you are a highly motivated sales professional with a desire to change lives, then Acadia Healthcare is the ideal opportunity for you. We are looking for self-starters who want to help families in need by promoting a network of world-class treatment facilities, managing a defined territory and contributing to the industry with your expertise in healthcare-related sales and consultative selling. Our Mission We are improving the lives we touch. We need passionate, talented people working together who share our desire to create a world-class organization that sets the standard of excellence in the treatment of specialty behavioral health and addiction disorders. Acadia Healthcare is a leading provider of behavioral healthcare services nationwide. Our organization values input from employees and fosters collaboration to create a team-oriented service delivery system. About the Role Territory Managers are responsible for connecting and building trust within their respective healthcare communities as reliable resources for behavioral health treatment placement across a vast network of facilities and resources, ranging from addiction and co-occurring disorders to trauma, mood/anxiety, disordered eating, and complex pain. You will bring hope and guidance to those struggling with these issues by collaborating with other professionals in the mental health and addictions community and through liaising with family members to find individualized levels of care within their local, regional and national system of providers. An ideal candidate will research, uncover and initiate new professional prospects and business opportunities and have a passion for marketing with the goal of increasing patient admissions and expanding market share. You will be responsible for strategically developing and executing quarterly and annual sales objectives for the designated territory of Austin and surrounding cities. Compensation & Benefits We value your expertise and dedication-and we invest in your success. - Competitive Base Salary commensurate with experience - Uncapped quarterly incentive - Comprehensive Medical, Dental, and Vision Insurance - 401(k) Plan with Company Match - Paid Time Off (PTO) and recognized holidays - Company-paid Basic Life and AD&D Insurance - Employee Assistance Program (EAP) and mental wellness resources - Opportunities for professional growth and advancement within Acadia's nationwide network 5 Core Competencies for Success - Interpersonal Aptitude: Has the capacity to genuinely connect, build trust, actively listen and communicate with others while displaying situational flexibility. Efficiently establishes, assesses, manages and adapts to a variety of relationships while effectively building mutually beneficial partnerships. - Results Driven: Motivated to achieve measurable outcomes. Continually evaluates strategies and activities to ensure effectiveness in all aspects of job responsibilities. Is committed to ongoing personal and professional development. - Client and Colleague Focused: Ensures that our client's and colleague's perspectives are the driving force behind business decisions and activities, while ensuring that there is alignment with Acadia Healthcare's Vital Few. Establishes professional credibility by immersing themselves in their respective communities, becoming a trusted resource for colleagues and clients. - Care Management: Locally manages the entire communication process from initial call. This includes setting expectations, troubleshooting and collaborating with treatment team internally and externally to provide comprehensive care coordination; while acting as an internal liaison to foster and enhance patient and referent experience. - Professional Acumen: Ability to make keen judgments and decisions by analyzing business opportunities and anticipating changes in the marketplace. Coordinates resources, chooses appropriate tools and formulates action plans to achieve a detailed vision for the territory. Can develop, articulate and execute specific pre-determined strategies, uncovering opportunities and acting on cues to influence behaviors. What You'll Bring as a Territory Manager: - Bachelor's degree preferred or experience in consultative sales and/or clinical training in behavioral healthcare, substance abuse, or related field - Experience in consultative sales in behavioral healthcare, substance abuse, or related field is REQUIRED - Self-motivation, organization and a passion to help are a must. A hunter with a proven history of top ranking in past positions with a highly energetic and focused sales personality. - Experience in finding prospective new referents, soliciting new business and closing on sales opportunities - Proven track record of cold calling, outbound sales and CRM records management is required - 75% local travel with ability to travel out of state overnight quarterly If you meet some but not all of these requirements and are excited about this opportunity, we want to hear from you! #LI-JS1 AHCORP We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.
Intake Advisor 1
Acadia HealthcareAcadia Healthcare provides chemical dependency and psychiatric services to patients in a variety of settings, such as special treatment facilities, psychiatric hospitals, outpatien
Role Description We are looking for a REMOTE Intake Advisor 1 to work 2:00pm - 10:30pm Central time with Tues/WED off. The Intake Advisor will be responsible to ensure a service-oriented and professional working environment in the Admissions Support Center (ASC) call center. Responsibilities include: - Triage calls by understanding callers’ purpose, needs and urgency. - Clearly explain the call process and ensure that caller gets to the right place ASAP. - Monitor call queues to understand ASC activity and how to provide support. - Collect and record client information in the customer relationship management system, Salesforce. - Provide exceptional customer service by listening and responding to client requests and building rapport with clients, their family members, and clinical professionals. - Make reliable warm transfers ensuring that the caller gets connected with the right person. - Personalizes response emails for all internal and external communication. - Perform other duties as assigned. Qualifications - Associate degree or equivalent customer service or sales experience. - Demonstrates the ability to function independently and possess strong decision-making skills. - Strong knowledge of customer care, sales techniques, and processes. - Exceptional analytical and listening skills. - Ability to operate well in a call center team environment. - Proficient typing, data entry, and attention to detail skills. - Excellent communication skills, able to be empathetic with clients. - Capable of working within established policies, procedures and practices prescribed by the organization. - English sufficient to communicate clearly and accurately with clients. Requirements - Must be able to manage multiple tasks simultaneously with the ability to adapt to frequent priority changes. - Maintains regular and predictable attendance. Company Description Acadia Healthcare is a leading provider of behavioral healthcare services across the United States, operating a growing network of 250 plus behavioral healthcare facilities with approximately 11,100 beds in 39 states and Puerto Rico. With more than 23,000 employees serving approximately 75,000 patients daily, Acadia is the largest stand-alone behavioral health company in the U.S. Acadia Healthcare’s purpose is to Lead Care with Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns.
Senior Divisional Manager, Admissions Services
Acadia HealthcareAcadia Healthcare provides chemical dependency and psychiatric services to patients in a variety of settings, such as special treatment facilities, psychiatric hospitals, outpatien
Title: Senior Divisional Manager, Admissions Services Location: Franklin United States Regular Full-Time Job Description: Senior Division Manager, Admissions Services Reports To: Group Director, Admissions Services Location: 100% Remote About the role: The Senior Division Manager, Admissions Services provides strategic leadership for remote admissions operations across assigned divisions. This role is responsible for directing the admissions process, driving revenue‑generating initiatives, and ensuring consistent performance, compliance, and operational excellence. Leading a team of Corporate Admissions Specialists, this position partners closely with divisional and enterprise leadership to achieve budgeted census goals, expand patient access to services, and strengthen referral review and new business development processes. What you'll do: - Provide senior‑level leadership, coaching, and performance management to a remote corporate admissions team to achieve established KPIs and divisional objectives. - Drive strategic admissions initiatives that support census growth, patient access, and revenue goals across assigned divisions. - Serve as the escalation point for complex admissions, patient access, customer service, staffing, or operational issues impacting divisional performance. - Oversee staffing models, scheduling, FTE utilization, and administrative processes to ensure operational efficiency and compliance with documentation standards. - Partner closely with the Group Director, Admissions Services on divisional and enterprise‑level strategies, cross‑functional initiatives, and special projects. - Collaborate with onsite admissions and divisional leadership teams to improve referral management, operational workflows, and performance outcomes. - Represent the organization professionally with internal and external stakeholders and participate in corporate, divisional, and facility‑level meetings as required. Leadership Expectations: - Foster a culture of trust, accountability, and shared ownership through consistent, transparent leadership. - Demonstrate sound judgment, discretion, and professionalism when managing complex operational, personnel, and patient access matters. - Maintain consistent availability and reliability to meet the demands of divisional leadership responsibilities. Compensation & Benefits We value your expertise and dedication-and we invest in your success. - Competitive Base Salary commensurate with experience - Uncapped Quarterly Incentive - Comprehensive Medical, Dental, and Vision Insurance - 401(k) Plan with Company Match - Paid Time Off (PTO) and recognized holidays - Company-paid Basic Life and AD&D Insurance - Employee Assistance Program (EAP) and mental wellness resources ESSENTIAL FUNCTIONS: - Provide senior‑level leadership, coaching, and performance oversight to his/her Corporate Remote Admissions team to achieve established KPIs and divisional goals. - Serve as an escalation point for complex admissions, patient access, customer service, staffing, or operational issues impacting divisional performance. - Provide oversight of staffing models, scheduling, FTE utilization, and administrative processes to ensure operational alignment and documentation standards are met. - Represent the organization professionally with internal and external stakeholders and participate in corporate, divisional, and facility meetings as required. OTHER FUNCTIONS: - Performs other duties as assigned. STANDARD EXPECTATIONS - Promote a culture of trust, accountability, and shared ownership through consistent leadership and decision-making. - Demonstrate sound judgment, discretion, and professionalism in handling complex operational, personnel, and patient access matters. - Maintain consistent availability and reliability to meet the demands of divisional leadership responsibilities. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: - Bachelor's or Master's degree in Social Services field (i.e. Social Work, Sociology, Nursing, Counseling). - 5+ years in behavioral health admissions - 3+ years of leadership experience managing people LICENSES/DESIGNATIONS/CERTIFICATIONS: - LVN/LPN - RN - LMSW, LCSW, LPC, LMHC, etc. SUPERVISORY REQUIREMENTS: Supervises a team of employees While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. AHCORP #LI-TB1
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