ABOUT US tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas. Most importantly, we're a place where you can achieve great things, and be recognized as the best. WHAT MATTERS THE MOST Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving. tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com . WHY WE THINK YOU WILL LOVE THIS ROLE We are seeking a highly organized and bilingual Client Support & QA Coordination Specialist to manage complaints/inquiries from consumers, client, licensors, and other stakeholders for Happy Meal toys. The position serves as a key communication hub between internal QA teams (mainly in Hong Kong), external partners, and various internal/external stakeholders and ensure efficient service delivery. The ideal candidate will possess strong client/customer service skills, excellent problem‑solving ability, and proven experience in production development or project management. This role also includes involvement in creating toy instructions and packaging warning texts. WHAT YOU WILL BRING TO THE ORGANIZATION Customer & Stakeholder Inquiry Handling - Manage customer complaints and safety/technical inquiries related to Happy Meal toys from consumers, licensors, clients, and any stakeholders. - Provide accurate technical explanations in collaboration with the internal QA team (mainly in HK). - Respond to escalated safety or quality issues promptly and ensure appropriate follow‑up actions. Safety Incident Management - React immediately to safety‑related incidents (injuries, ingestion risks, choking hazards, small parts in the package, etc.). - Coordinate with internal QA teams, external partners, and relevant global safety contacts. - Support root‑cause investigation and documentation. - Provide the incident reports in timely manner. Documentation & Product Communication - Create and review toy instruction leaflets, user guidance, and packaging warning statements. - Ensure compliance with internal safety guidelines and regulatory requirements. Cross‑Functional & International Coordination - Liaise with internal QA teams (and/or external safety labs) and manufacturing partners in regions such as Hong Kong, China, and the U.S. - Communicate quality requirements clearly to non‑technical teams (Marketing, CS, Sales, Legal, etc.). - Maintain smooth communication flow between internal departments and external stakeholders. Project Management - Manage timelines, deliverables, and communication flow for toy‑related development and QA projects. - Track progress, maintain documentation, and support coordination between internal teams and suppliers. SKILLS AND EXPERIENCE WE WOULD LIEK YOU TO HAVE Must‑Have - Fluent in Japanese; native‑level proficiency strongly preferred. - Business‑level English (speaking, reading, and writing). - Experience in managing customer support or QA in consumer products. - Ability to translate technical documents related to product safety, warnings, or user instructions. - Strong communication and coordination skills when working with internal teams and external partners. - Excellent organizational and project management skills. Nice‑to‑Have - Understanding of toy safety standards (e.g., ST, ASTM, CPSIA, EN71). - Experience working with overseas vendors or global organizations.

Role Description The Account Manager III is responsible for managing a defined geographic region with a focus on meeting sales revenue objectives while maintaining and building customer relationships. This position will focus on obtaining customers in the areas of academia, industrial, contract research accounts and similar opportunities. - Develops and maintains relationships with potential and existing customers and acts as a liaison between the customers and technical staff to ensure thorough understanding of product/instrument portfolios. - Manages the full life cycle of new client account set up. Provides guidance to other account managers on development of new accounts. - Provides expert guidance and develops solutions to any obstacles/developments that may arise during implementation of account set up. - Maintains in-depth knowledge of a complete portfolio of products including all capital, consumable and services. - Leads the development and implementation of strategies designed to expand industrial, academic and/or government accounts. Provides guidance to other account managers in developing strategies for growth. - Oversees the integration of Field Application Scientists in the strategic selling process to ensure growth of instruments and consumable product sales. - Actively participates in team meetings and activities associated with departmental strategy, planning, and other goals, initiatives and priorities. Presents information and expertise in a professional and diplomatic manner on relevant topics and discussions that will provide guidance/influence to others on the team. - Specific duties may vary depending upon specific department/territory requirements. Qualifications - B.S. in Life Science, Engineering or related field. - A minimum of ten years of account management experience managing multiple geographic regions. - Industrial sales and/or academic required. Requirements - Advanced knowledge of HTS, Molecular Biology and competitive technology systems. - Advanced technical background. - Proven sales record and contacts in industrial, academic, and/or government sales. - Proven ability to create and maintain robust base. - Expert knowledge and experience in the industrial and academic arenas required. - Strong business acumen, negotiation and mediation skills, as well as a demonstrated attention to detail and a focus on achieving quality outcomes. - Demonstrated critical thinking and analytical skills, as well as the ability to handle complex situations and demonstrate sound judgment and problem-solving. - A professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with customers. - Excellent oral, written communication and interpersonal skills. - Proficiency in MS Office Suite, WebEx or related teleconferencing software. - Proficiency in SalesForce or related CRM. - A wide degree of creativity and latitude is expected including the ability to multi-task and work productively in a demanding research environment with changing priorities. - Ability to travel extensively that can include overnight stays and working outside normal business hours as needed. Benefits - Comprehensive benefits package to support employees' well-being and financial security. - Medical, dental, and vision coverage, along with prescription benefits. - 401(k) plan with company matching. - Flexible spending accounts. - Company-paid short- and long-term disability insurance. - Group life and accidental death and dismemberment insurance. - Paid vacation, paid sick leave, paid holidays, and paid parental leave. - Employee assistance program. - Voluntary perks including fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.

• Responsibility for sustainable and profitable sales growth in the Northeast Germany sales territory • Active sales of industrial air filtration solutions and services • Independent management, development and expansion of the customer base (resellers, OEMs, end customers) • Technical consulting of customers and development of tailored solutions in collaboration with internal departments • Expansion of market presence through identification and development of new market segments • Management and documentation of all sales activities in the CRM system, including forecasting and reporting • Close cooperation with project engineering teams to ensure successful implementation of customer projects

Role Title: Modern Trade Accounts Specialist Reporting to: Customer Development Manager Location: Rajasthan (Location flexibility is preferred) ABOUT UNILEVER: Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you JOB TITLE: Modern Trade Account Specialist The MTAS would be required to drive sales and distribution for the company products and manage the allocated territory and the customers. He/She - • Is directly responsible for delivering sales targets for the Accounts / Geography that he is responsible for • Is responsible for growing / maintaining market share for key categories in chains and stand alone stores • Is responsible for the CSP operations and ensuring that targets are met • Is responsible for building and maintaining client relationships • Is responsible for shelf health in all the stores including Perfect Store Score. • Is responsible for POP objective implementation • Introduction and monitoring of store procedures • Is responsible for Speed to shelf for new product launches and generating repeat orders • Is responsible for ensuring effective implementation of offers • Coordinates with the accounts and gets details of store openings, thereby tracking organic growth • Is indirectly responsible for 3rd party employees and their performance • Gathering of relevant data and reporting the same • Gives feedback to the central team on competitor activity and managing field intelligence • Gives feedback to the Customer marketing team to enable micro marketing plans • The innate ability to sell with the skill of negotiation, anticipation and handling barriers and objections to a sale. #LI-Remote