• You support our Account Management team in guiding clients in a structured, reliable manner and with genuine appreciation. • You prepare check-ins, status updates and follow-ups to help clients make rapid progress and feel optimally supported. • You help maintain our CRM (HubSpot), keep client data up to date and assist with preparing basic KPI summaries. • You guide clients through their first steps in the program, ensuring they have a clear overview — onboarding, next steps and action items. • You work closely with Consulting, Support and Mentoring to ensure clients receive the right support at the right time.

• You independently prepare and manage customer onboarding end-to-end. • You confidently guide customers into and through the program and proactively provide relevant resources to the customer. • You regularly ensure customer satisfaction (e.g., through surveys, check-ins, or updates from the Strategy Manager) and relay relevant customer feedback and insights to the team. • You build and maintain a positive relationship with the customer. • You maintain close communication with the Strategy Manager and team members to ensure an optimal customer journey. • You actively coordinate between the Customer Success and Support teams.

Title: Account Coordinator Location: Cincinnati United States Job Description: About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. Job Title: Account Coordinator Reports To: Account Supervisor FLSA Status: Full Time - Salaried, Non-Exempt Location: Cincinnati, OH Who is pep: pep started with 7 employees, a borrowed conference room, and an idea to fill a void in the marketing services space. Today we've grown to over 200 people and we are an industry leader in consumer activation, serving some of the top Fortune 500 companies. We've managed over $5 billion in marketing spend for over 750 brands and pride ourselves on a client retention rate of 98%. Our company has evolved since we started 22 years ago, but there is one thing that has remained a constant. at pep, we put people first. Our core values of accountability, excellence, ingenuity, people, and tenacity guide our interactions, decisions, and drive our culture. We are committed to maintaining an inclusive environment where every member of our team feels seen, cared for, and has the support they need to thrive. And our tremendous growth provides our people with many new career and development opportunities along with the flexibility to pursue their professional goals. We're looking for teammates who are driven, eager to learn, agile, positive, and client focused to join and contribute to our team. We enjoy a hybrid work model and competitive salary based on experience. If this sounds like you and you want to be a part of something special, then click below to apply. At pep we value our team and offer: - Generous Time Off - Robust Health and Wellness Plan - Family Support (Any Path to Parenthood) - Mentorship Program - 401K Match - Ongoing Development and Training - Certification Reimbursement - Enrichment Events and Employee Resource Groups Summary of Position: The Account Coordinator position is a support role responsible for assisting their team in the day to day. The Account Coordinator will utilize the application of processes, skills, knowledge and collaboration to aid the Account Executive and Account Supervisor in achieving specific project objectives according to the project criteria. Account Coordinators are highly organized and have a desire to lean into their role and grow. Key Responsibilities and Attributes: - Support an assigned team/business unit of Account Executives, Senior Account Executives, and Account Supervisors, working closely with team to assist in the execution of promotions - Communicate with clients, vendors, and internal cross-functional teams as directed - Attend internal and vendor executional meetings - Create and manage timelines; communicate timeline expectations to relevant client contacts, suppliers and internal personnel. - Enter program details in client systems and trackers and ensure accuracy of data - Ability to proofread and review coupons and UPC lists in depth for accuracy - Learn how to read and interpret program tracking reports to be able to provide information to team - Review and track client invoice information - Manage client budgets, PO, and invoicing totals - Troubleshoot and resolve vendor invoicing discrepancies Knowledge/Skills Preferred: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A successful candidate will have the following skills: - To perform this job successfully, an individual should have experience in Microsoft Outlook, Word, Power Point, and Excel. Above average proficiency in Excel is required. Typing skills should be a minimum of 55 wpm. Strong Excel skills required - Excellent organizing, time management and oral & written communication skills - Strong attention to detail and organization - Ability to troubleshoot and problem solve - Able to build relationships and collaborate across teams, departments, vendors, and clients to successfully accomplish work - Effectively proofing own and others work to ensure accuracy - Actively and effectively managing timelines, budgets, and deliverables of multiple projects simultaneously - Ability to read and interpret documents such as procedure manuals - Ability to write routine correspondence & communicate effectively to clients and internal team - Ability to demonstrate internal collaboration to deliver projects to clients with agreed upon scope - Ability to grow and work harmoniously as part of a larger team - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (pep) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. When you click "Submit Application", this will send any information you add below to pep. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

• Consistently monitor client communication on Slack, email, and other CRMs. • Understand customer requirements/concerns and answer questions promptly with clarity and empathy. • Serve as a POC for customers with regard to the client’s advertising and technical needs. • Coordinate between the client and Socioh’s design, production, sales/marketing, and tech teams to ensure that client requirements are met in a timely manner. Communicate project scope, goals, deliverables, and timelines effectively across teams. • Manage multiple conversations/projects simultaneously, while prioritizing key accounts. • Tracking progress on all accounts via CRM/account management tools so that tasks are not dropped. • Test and use Socioh’s in-house software so you have a deep understanding of our app and how it works with Meta. • Set up ad catalogs for clients in Socioh’s app. • You may be expected to help out with other tasks as needed. While you’ll be working closely with the success team, we don’t have rigid internal structures – our team doesn’t hesitate to jump in wherever they are needed and believe they can add value.