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Account Manager – SaaS
Location
South Africa
Posted
72 days ago
Salary
0
Seniority
Senior
Job Description
Account Manager – SaaS
Paired
• Consistently monitor client communication on Slack, email, and other CRMs. • Understand customer requirements/concerns and answer questions promptly with clarity and empathy. • Serve as a POC for customers with regard to the client’s advertising and technical needs. • Coordinate between the client and Socioh’s design, production, sales/marketing, and tech teams to ensure that client requirements are met in a timely manner. Communicate project scope, goals, deliverables, and timelines effectively across teams. • Manage multiple conversations/projects simultaneously, while prioritizing key accounts. • Tracking progress on all accounts via CRM/account management tools so that tasks are not dropped. • Test and use Socioh’s in-house software so you have a deep understanding of our app and how it works with Meta. • Set up ad catalogs for clients in Socioh’s app. • You may be expected to help out with other tasks as needed. While you’ll be working closely with the success team, we don’t have rigid internal structures – our team doesn’t hesitate to jump in wherever they are needed and believe they can add value.
Job Requirements
- 3–5 years of experience in customer success, account management, or client-facing roles
- Experience working with eCommerce clients or in a marketing/advertising agency environment
- Ability to work during US hours (EST/PST)
- Excellent written and spoken English, with strong grammar and communication skills
- Strong attention to detail and organizational skills
- Ability to manage multiple clients and projects simultaneously
- Comfortable working in a remote and fast-paced startup environment
- Strong interpersonal skills and a customer-first mindset
- Bachelor’s degree
- Interest in technology, SaaS, or eCommerce platforms
Benefits
- Work from Anywhere
- Competitive Salary (USD)
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