Who We Are Born from a mission to make prescription eyewear affordable and accessible to everyone, Zenni Optical has been changing the way people see the world since 2003. With complete prescription pairs for adults and kids starting at under $10, we’ve grown into a global brand with over 51 million pairs of glasses sold — and counting! Based in the San Francisco Bay Area, we're proud to be the Official Eyewear of the San Francisco 49ers, Boston Celtics, Monster Jam, Ghost Gaming, TSM, Major League Pickleball and more. We've also partnered with tastemakers and designers like Chase Stokes, Jrue Holiday, and George and Claire Kittle to bring our brand to life in bold, meaningful ways. Innovation is at the heart of everything we do at Zenni — from our revolutionary EyeQLenz™ with Zenni ID Guard™ glasses to our cutting-edge VR Vision Screener, we're constantly exploring new ways to improve vision and enhance lives. For more information, please visit zenni.com/press. About the Role: Zenni Optical, a leading online eyewear company, is seeking a Creative Production Designer to join the Creative Team. You’ll turn art direction into polished, production-ready assets across web, app, and social channels - ensuring design consistency, quality and efficiency at scale. This role is key to delivering high-impact creative across every touchpoint, helping the team move faster while maintaining a high standard of craft. Please note while this is a remote role, there is a preference for candidates located in the San Francisco Bay Area. Responsibilities: - Translate creative concepts into production-ready digital and print assets. - Collaborate with designers, art directors, copywriters, and cross-functional teams to bring campaigns to life. - Maintain brand consistency across web, app, CRM and social channels. - Execute high-volume production while meeting deadlines and quality standards. - Optimize files for performance, accessibility and multiple formats. - Manage version control, file organization, and naming conventions. - Identify workflow efficiencies to support scalable creative output. Basic Qualifications: - 3-5+ years in production design, preferably in eCommerce or a fast-paced in-house team. - Proficient in Figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign). - Strong understanding of digital production: responsive design, breakpoints, asset specs and file optimization. - Exceptional attention to detail and organizational skills. - Experience working within established brand systems and design guidelines. - Experience building templates or working with scalable design systems. - Ability to manage multiple projects under tight timelines. Preferred Qualifications: - Basic motion / animation skills - Experience with DAM systems and workflow tools - Familiarity with accessibility standards (WCAG / ADA compliance and best practices) - Experience with Google Workspace is a plus. U.S. Perks & Benefits: - Annual Bonus Program - Healthcare: 100% premiums covered for medical, dental, and vision for employees (50% for dependents) - Basic Life and AD&D with option for additional voluntary coverage - Short and long term disability coverage - 401k with up to 4% match - EAP and Spring Health that gives you and dependents access to free therapy and coaching - Free access for you and your family to our digital wellness platform - Wellness Coach - Generous PTO in addition to our Week of Zen - the time between Christmas and New Year’s to relax and recuperate - Fully Paid Parental Leave - 16 weeks for birthing and non-birthing parents - Family forming & fertility support and services through Maven - Annual Zenni Gift Card - to use towards our products! Compensation In addition to other forms of compensation like perks and benefits, the estimated range for this role is $95,000 to $103,000; however, candidates may be eligible for a higher range to align with local market conditions. The final offer will be determined based on permissible, non-discriminatory factors such as skill set, experience, geographical location, market conditions, and other organizational needs. The Company reserves the right to change, modify, or revisit the salary range for various reasons including business needs. (U.S. ONLY) Please Note: While candidates in the San Francisco Bay Area area are preferred, we can make remote accommodations. If you are located in one of the following states full time, we welcome you to apply: Arizona, California, Colorado, Florida, Illinois, Iowa, Kansas, Massachusetts, Minnesota, Missouri, Nevada, New Jersey, New York, Ohio, Oregon, Texas. At Zenni Optical, people remain the heart of our mission, even as we embrace technology that moves us forward. While we recognize the immense promise of AI, we are equally mindful of its limitations and use these tools strictly to assist our Talent Acquisition team rather than replace human judgment. We utilize AI tools as a collaborative partner to create content–such as job descriptions, interview questions, and outreach messaging–and review resumes, but we maintain a firm commitment to human-led hiring where AI never makes a final decision. Every selection is determined by a member of our team to ensure every candidate is personally valued by a human rather than an algorithm. We look forward to hearing from you! We strive to build a diverse team of individuals with a broad range of experience and perspectives. We encourage you to apply even if you don’t feel you meet all the qualifications. Zenni Optical is an equal opportunity workplace and considers applications without regard to race, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

• Guide and implement the user experience across our apps, websites, and digital channels; • Responsible for breaking down and detailing interfaces following guidance from the Design System team; • Create documentation of component behaviors, micro-interactions, and animations; • Create low- and high-fidelity prototypes to communicate interactions and flows; • Be part of a multidisciplinary Product Design team that is driving digital transformation.

Role Description The Senior Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal and customer teams to a resolution. - Technical: - Performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers. - Fulfilling system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing. - Anticipating the impact of changes to other applications and systems and taking necessary steps to manage those impacts. - Guiding and performing proactive in-depth analysis of workflows and system setup, and system audits to find system improvements and efficiencies, including leading system upgrades and testing. - Project and Issue Management: - Exercising considerable judgment and making decisions in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; determining what escalation is appropriate. - Learning and documenting unique customer processes and configuration, establishing ongoing support processes, and orienting other team members to the customer configuration and processes. - Managing multiple complex clients and projects simultaneously with minimal oversight, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar. - Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs). - Serving as Application Lead, leading application management work at client(s) in relevant application(s) across multiple engagements, including overseeing ticket management across the application(s), sharing project updates, and leading team meetings. - Following proper change control policies for migrating application build and configurations. - Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested. - Delegating and overseeing work across customer support team. - Teamwork and Customer Service: - Providing outstanding customer service by anticipating and meeting shifting customer needs, delivering high quality support, and valuing and building relationships with customer IT and operations staff including customer end-users, operations managers, IT analysts, IT managers, Directors, and the C-suite. - Anticipating the customer perspective of proposed changes; guiding communication and change management to ensure concerns and input from affected groups are addressed, and system changes are understood and properly used. - Creating and contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; adapting, with minimal oversight and input, their own focuses of time and energy to deliver on most-important priorities, and guiding the time and energy of other members of the team. - Overseeing and participating in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts. - Growth and Mentorship: - Explaining complex system setup and impacts in ways that are easy to understand for internal staff and customer counterparts up to, and including, IT and operational leadership. - Creating documentation that allows others to follow processes consistently. - Seeking out opportunities to delegate work to other team members so all members of the team are growing their capabilities with appropriate guidance and oversight. - Mentoring and coaching all members of the team in both technical skills, and soft skills such as time-management, communication, project management, and escalation. - Providing prompt feedback that builds confidence in team members and guidance on skills and approaches to improve. Qualifications - Post-secondary education or equivalent experience, required. - Epic Certification in Resolute Hospital Billing and Resolute Professional billing. - 5+ years of experience implementing, training, or supporting Epic modules. - Must demonstrate and embody Nordic’s maxims. - Proven ability to apply problem solving and technical skills. - Excellent communication skills, written and verbal; make the complex simple, persuasion; all levels of an organization up to C suite. - Proficient with Microsoft Office applications. - Strong attention to detail and ability to organize. - Must be able to work independently, as well as within a team environment. - Prior experience with ticketing systems and change management processes. - Strong customer service track record. - Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred. - Demonstrated sound judgment and appropriate escalation. Requirements - Ability to take on-call rotations outside of core business hours, including nights and weekends. - Ability to travel up to 10%. Benefits - Nordic is an equal opportunity employer. - We are committed to creating an inclusive environment for all employees and applicants. - We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. - We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Role Description Make a difference. Be happy. Grow your career. - Technical - Performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers. - Fulfilling system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing. - Anticipating the impact of changes to other applications and systems and taking necessary steps to manage those impacts. - Guiding and performing proactive in-depth analysis of workflows and system setup, and system audits to find system improvements and efficiencies, including leading system upgrades and testing. - Project and Issue Management - Exercising considerable judgment and making decisions in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; determining what escalation is appropriate. - Learning and documenting unique customer processes and configuration, establishing ongoing support processes, and orienting other team members to the customer configuration and processes. - Managing multiple complex clients and projects simultaneously with minimal oversight, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar. - Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs). - Following proper change control policies for migrating application build and configurations. - Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested. - Teamwork and Customer Service - Providing outstanding customer service by anticipating and meeting shifting customer needs, delivering high quality support, and valuing and building relationships with customer IT and operations staff including customer end-users, operations managers, IT analysts, IT managers, Directors, and the C-suite. - Anticipating the customer perspective of proposed changes; guiding communication and change management to ensure concerns and input from affected groups are addressed, and system changes are understood and properly used. - Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities. - Participating in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts. - Growth and Mentorship - Explaining complex system setup and impacts in ways that are easy to understand for internal staff and customer counterparts up to, and including, IT and operational leadership. - Creating documentation that allows others to follow processes consistently. - Seeking out opportunities to delegate work to other team members so all members of the team are growing their capabilities with appropriate guidance and oversight. - Under the guidance of the Team Lead and Senior Application Advisor, mentoring members of the team in technical skills. Qualifications - Post-secondary education or equivalent experience, required. - Epic Certification in Healthy Planet with moderate understanding of functionality within that application. - 3+ years of experience implementing, training, or supporting EHR modules. - Must demonstrate and embody Nordic’s maxims. - Proven ability to apply problem solving and technical skills. - Excellent communication skills, written and verbal; make the complex simple, persuasion; all levels of an organization up to C suite. - Proficient with Microsoft Office applications. - Strong attention to detail and ability to organize. - Must be able to work independently, as well as within a team environment. - Prior experience with ticketing systems and change management processes. - Strong customer service track record. - Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred. - Demonstrated sound judgment and appropriate escalation. Requirements - Ability to take on-call rotations outside of core business hours, including nights and weekends. - Ability to travel up to 10%. Benefits - Nordic is an equal opportunity employer. - We are committed to creating an inclusive environment for all employees and applicants. - We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. - We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.