Vivo (Telefônica Brasil)

• Atuar na evolução e sustentação das soluções de Observabilidade, garantindo visibilidade ponta a ponta dos sistemas, identificação proativa de incidentes e disponibilização de informações estratégicas para operação e negócio. • Compreender os processos de negócio e os fluxos sistêmicos, realizando o entendimento funcional e técnico dos payloads e eventos disponibilizados pelas aplicações. • Desenvolver e evoluir dashboards, métricas e visualizações para acompanhamento da saúde dos serviços e indicadores operacionais. • Criar, configurar e manter alertas integrados, garantindo a detecção precoce e o tratamento adequado de incidentes. • Realizar análises de observabilidade, correlacionando logs, métricas e eventos para apoiar a resolução de problemas. • Conduzir handover e transferência de conhecimento para equipes de operação, sustentação e desenvolvimento. • Atuar em conjunto com times multifuncionais na definição de requisitos, implantação e melhoria contínua de soluções de observabilidade. • Apoiar na confiabilidade dos serviços, seguindo os princípios de SRE (Site Reliability Engineering).

• Implement and maintain scalable features using Clean Architecture and Domain-Driven Design (DDD). • Inspire the team through rigorous code reviews and the dissemination of best practices. • Develop complex endpoints and integrations (REST, GraphQL, gRPC) for partners and hotsites. • Ensure test coverage (unit, integration, and end-to-end) and the health of the CI/CD pipeline. • Keep technical documentation up to date and clear to democratize knowledge. • Collaborate with Product and Business teams to translate requirements into robust technical solutions. • This role includes a clear succession plan. We are looking for a technically senior professional who wishes to progress toward a Tech Lead role, gradually taking on responsibilities for mentoring, defining architectural standards, and acting as a strategic interface with the business.

• For us, serving the customer and offering products and services according to their needs is a true passion that drives us to find better ways every day to create positive experiences. • Vivo's Relationship and Business area is responsible for managing the customer experience and generating new business at every contact across our service channels. • As the Ombudsman team, our mission is excellence in customer service, ensuring satisfaction and resolution, and reducing customer escalations to consumer protection agencies (ANATEL, PROCON and CONSUMIDOR.GOV). • Ensure the best experience for customers in every interaction by investigating and resolving all requests, whether during contact or by interacting with other areas of the company. • Perform investigative and consultative service, which in turn leads to excellent customer satisfaction ratings. • Provide specialized technical support for mobile and fixed-line services, identifying and resolving issues related to these services. • Stay up to date on technologies and procedures related to mobile services (prepaid, Control and postpaid) and fixed-line (broadband), ensuring accurate and efficient technical support. • Collaborate with technical teams to resolve complex issues and ensure customer satisfaction. • Be proactive and uncompromising regarding problems our customers report, proposing changes to service procedures and corrections to our processes.

• Support the definition and evolution of software architecture, ensuring scalability, performance and resilience of solutions • Work closely with development teams (squads), contributing technically to decisions and implementations • Translate business needs into viable technical solutions, taking into account functional and non-functional requirements • Participate in the design and evolution of microservices- and event-based architectures • Ensure adherence to the company's technology standards, architecture and best practices • Support the construction and evolution of integrations between systems (APIs, services, messaging) • Contribute to engineering best practices (automated testing, versioning, CI/CD) • Participate in technical forums and cross-area alignments, ensuring clarity in decisions • Assist with technical documentation and the functional understanding of solutions • Act as a technical reference for evolution, supporting developers and promoting knowledge sharing • Contribute to the continuous improvement of solutions, considering efficiency, quality and customer experience

• For us, serving the customer and offering products and services according to their needs is a true passion that drives us to seek better ways every day to create positive experiences. Vivo's Relationship and Business area is responsible for managing the customer experience and generating new business on every contact through our service channels. • Your mission goes far beyond delighting the customer; we want you to: • Ensure the best possible experience for our customers at every contact by resolving issues, investigating problems, and delivering your best. • Be dissatisfied with the problems our customers report, proposing changes to service procedures and corrections to our processes. • In every interaction, spark customers’ interest in Vivo's products and services by making consultative offers that help expand the customer base, either by acquiring new customers or by adding new services and products.

• Responsável por implementar e sustentar soluções alinhadas às diretrizes definas com e liderança técnica de desenvolvedores • Contribuir para a evolução contínua dos processos, identificando oportunidades de automação e melhoria. • Atuar em fóruns de definição técnica apoiando o time propor soluções estejam alinhadas com os objetivos estratégicos da empresa e boas práticas • Conhecer design e implementação das nuvens Sales Cloud, Service Cloud e Data Cloud, e integração de sistemas: Projetar e apoiar a equipe do projeto na implementação de soluções personalizadas

• Manage Bare Metal physical environments and provide recommendations for migration or adjustments to Cloud environments • Deploy and support servers, storage and virtualization • Plan and execute corporate connectivity projects • Troubleshoot and optimize networks and links • Implement redundancy and high-availability solutions • Manage infrastructure • Implement and scale Cloud and Multi-cloud infrastructures • Perform advanced connectivity troubleshooting • Ensure infrastructure security and network segmentation • Support integration between physical and cloud environments • Conduct capacity planning and optimize resource utilization • Support operational efficiency initiatives and infrastructure cost reduction • Monitor physical resource consumption and connectivity

• Consultor(a) de Engenharia de Software para atuar de forma estratégica na nossa estrutura de Plataforma de Engenharia IA. • Este profissional será a referência técnica para a evolução de APIs, SDKs e serviços críticos de inteligência artificial na Vivo. • Definir a visão técnica e os padrões de desenvolvimento para APIs, SDKs e serviços de plataforma em IA. • Liderar a arquitetura de soluções complexas, garantindo que a orquestração de agentes e serviços de IA seja escalável e resiliente em nível corporativo. • Atuar como advisor técnico para lideranças e squads, apoiando a tomada de decisão em tecnologias emergentes e infraestrutura cloud-native. • Evangelizar boas práticas de engenharia (Clean Code, Design Patterns, Segurança) e cultura de qualidade em toda a diretoria de Dados & IA. • Desenhar e otimizar a governança técnica, assegurando que os sistemas distribuídos cumpram requisitos rigorosos de observabilidade e segurança. • Identificar e mitigar riscos técnicos estruturais antes que impactem a operação ou o roadmap de produtos de IA.

• Projetar, desenvolver e manter **APIs, SDKs e serviços de plataforma**. • Implementar integrações e camadas de orquestração para agentes e serviços de IA. • Garantir **segurança, performance e observabilidade** em sistemas distribuídos em cloud. • Colaborar com squads multidisciplinares, apoiando decisões técnicas e evolução da arquitetura. • Contribuir para a melhoria contínua de pipelines CI/CD e práticas de **DevOps/Infra as Code**. • Participar de discussões técnicas, propondo soluções alinhadas a boas práticas de engenharia. • Apoiar e orientar desenvolvedores menos experientes, fortalecendo a cultura de qualidade.

• Work as a software engineer in a dynamic, collaborative environment; • Evolve applications, participating from solution design through to production delivery; • Interact with different systems and diverse architectures; • Work on products that have a direct impact on our users and customers.