• Design end-to-end processes for all new product rollouts, features, or initiatives that impact customers – ensuring seamless customer experience and operational readiness before launch • Lead process improvement initiatives using Lean Six Sigma methodologies (DMAIC, Kaizen, PDCA) to optimize existing workflows • Map current and future state processes using Value Stream Mapping and BPMN to identify inefficiencies and bottlenecks • Conduct root cause analysis (5 Whys, Ishikawa, FMEA) to address systemic issues • Create and maintain comprehensive process documentation, SOPs, and workflow diagrams • Analyze support case data and operational metrics to identify improvement opportunities and quantify business impact • Build business cases for process changes using SQL, Excel, Power BI/Tableau, and statistical analysis tools • Leverage predictive analytics and AI/ML to forecast trends and proactively address issues • Establish baseline metrics and track post-implementation performance • Facilitate cross-functional workshops with agents, team leads, managers, and leadership to design and refine processes • Partner with Learning & Development to create training programs for new and revised processes when required • Collaborate with Global Support Operations to deliver ongoing briefings and enablement to frontline teams • Manage resistance through structured change management (ADKAR, Kotter) and effective communication strategies • Drive adoption and ensure sustained process adherence across teams • Proactively identify problem areas through ongoing monitoring, trend analysis, and frontline feedback • Conduct periodic process audits to ensure adherence and identify gaps or drift • Establish governance frameworks for process ownership, review cycles, and continuous iteration • Champion a culture of continuous improvement through coaching and methodology training • Stay current with emerging technologies (AI, automation, process mining) and industry best practices • Build, mentor, and manage a team of 1-2 Process Improvement Analysts • Set priorities, allocate resources, and manage multiple improvement projects simultaneously • Connect process improvements to business outcomes (customer satisfaction, cost optimization, scalability) • Present findings, recommendations, and ROI projections to senior leadership • Contribute to long-term strategic planning for Global Support transformation

• Own the overall web strategy for getnerdio.com — from information architecture and messaging hierarchy to conversion optimization and UX. • Lead a team of 2 responsible for web experience / UX, web development, testing and design; setting priorities, managing workflows, and maintaining quality across all web properties. • Partner with demand gen and PMM to design and launch landing pages, product pages, and conversion flows that support pipeline generation. • Define and manage a continuous testing and optimization program (A/B and multivariate testing) to improve conversion rates across key pages and user journeys. • Oversee SEO / AEO / GEO strategy in partnership with content and PMM, including technical SEO / AEO / GEO, on-page optimization, and site architecture for discoverability. • Translate brand and messaging guidelines into web experiences that are visually compelling, accessible, and buyer-centric. • Manage the web development roadmap, balancing strategic initiatives with ongoing maintenance, performance, and reliability. • Own web analytics and reporting — defining KPIs, building dashboards, and delivering regular performance insights to marketing leadership. • Evaluate and manage web technology vendors, tools, and platforms (CMS, analytics, testing, personalization). • Ensure site performance, security, and accessibility standards are consistently met. • Led localization (currently just Japanese, but expanding to include French, German, Portuguese, and Spanish). • Leverage AI to improve the team’s speed and quality across development, website experience / changes, and localization.

Benefits: - Bonus based on performance - Flexible schedule - Opportunity for advancement - Paid time off Company Overview At Voda Cleaning & Restoration of Northeast Sacramento, we specialize in services that keep homes and businesses clean, safe, and free from damage. Our services include carpet and floor cleaning, upholstery cleaning, tile and grout cleaning, water and storm damage restoration, mold mitigation, air duct cleaning, and odor removal. We are a growing franchise focused on delivering exceptional customer service, building strong referral relationships, and creating efficient operational systems from the ground up. Our #1 priority is to provide consistent, high-quality, and reliable home services to our neighbors and local community. We are looking for people that are passionate about their work, and who will put the client first every time. Our business philosophy is to do good work, and the referrals will follow. If you want to be part of a family-oriented team, who values your growth as much as you do, we welcome you to submit an application to join our growing team. Benefits & Perks Fast-Paced, Growth-Focused Environment Generous PTO Attractive Commission Structure Opportunity for Growth as Business Expands Operations Manager Job Summary The Operations Manager plays a key role in supporting daily business operations, customer relationships, and administrative coordination. This position blends operations, sales support, customer service, and administrative responsibilities to help drive growth and ensure smooth service delivery. This is an ideal role for someone who enjoys wearing multiple hats, building systems, and helping grow a business. The Operations Manager will support scheduling, customer communication, referral relationship development, reporting, and operational coordination. Responsibilities Operations & Scheduling - Support daily operations of cleaning and restoration services - Coordinate job scheduling and technician assignments - Ensure projects are tracked and completed efficiently - Assist with quality control follow-ups and customer satisfaction - Maintain job documentation, work orders, and service records Sales & Relationship Development - Identify and support outreach to potential referral partners - Maintain and grow relationships with property managers, insurance agents, and local businesses - Conduct phone and in-person outreach to build referral partnerships - Track sales outreach activity and maintain referral database - Assist with networking events and community outreach efforts - Support customer retention and follow-up communication Administrative & Business Support - Maintain customer contact database and CRM system - Assist with reporting, including weekly and monthly metrics - Support inventory tracking and supply coordination - Assist with vendor coordination and service providers - Help maintain operational documentation and procedures - Provide general administrative and office support Customer Experience - Serve as a point of contact for customers - Assist with intake calls and service coordination - Ensure excellent customer communication throughout projects - Address customer concerns and escalate when needed Qualifications - 2–5 years of experience in operations, sales, administrative, or customer service roles preferred - Experience in service-based industries (cleaning, restoration, home services, construction, or similar) preferred - Experience working in small or growing businesses is a plus Skills & Competencies Strong organizational and time management skills Excellent communication and relationship-building skills Ability to manage multiple priorities in a fast-paced environment Problem-solving mindset and ability to work independently Customer-focused and detail-oriented Comfortable working in a growing, evolving environment Technical Skills Proficiency in Microsoft Office (Word, Excel, Outlook) Experience with CRM or scheduling software preferred Ability to learn franchise systems and operational software Preferred Skills (But Not Required) Experience in restoration or cleaning industry Sales or networking experience Basic understanding of operations or project coordination Schedule 32hrs/week, additional work time may become available based on need Some flexibility in schedule Occasional networking events or meetings may occur outside typical hours Growth Opportunity This role is designed to grow as the business expands, with potential future advancement as the business grows. Additional Compensation Quarterly Bonus: 5% of quarterly gross profit if margin exceeds 50% Annual Bonus: Based on achieving company-wide KPIs (e.g., customer satisfaction, employee retention, operational targets) Apply now and let's embark on this thrilling journey together, making spaces shine and restoring lives with the power of Voda Cleaning and Restoration! This position is temporarily remote.

This position will be posted for a minimum of 5 days and will remain open until filled or adjusted based on the volume of applicants. Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe! Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world. Position Overview: As a Senior Regional Quality Manager, you are a key member of the Corporate Quality team reporting to the Director, Regional Quality (North & Central America [NCA]) . You will contribute to the success of Ball by ensuring plant quality assurance team members are proficient in addressing Root Cause for plant quality issues, facilitating collaboration between CTS, customers, and plant quality teams, and driving support for trials, qualification, and best practices. You will also work closely with the Regional Operations Director for the assigned Production Group. You will lead and manage strategic, complex, and regional/divisional quality improvement projects that will deliver significant added value to assigned Production Group and Beverage Packaging NCA (BPNCA). Your Key Areas of Responsibility Include: - Influence assigned Production Group’s plants to focus and execute key quality initiatives, including Quality Pillar execution through the Ball Operational Excellence (BOE) platform. - Ensure and maintain standardization of quality testing and reporting methods throughout their PG that are in alignment with customer/business requirements. - Facilitate standardization of quality testing, trials, and process. - Administer and maintain relations with Customer Technical Services (CTS), plant quality teams, commercial teams, supply chain teams, and customers. - Drive consistent problem solving, routines and process to improve Quality performance at the PG and plant level. - Contribute to customer experience improvement including but not limited to NPS (Net Promoter Score) regional/plant scorecards, concerns and other actions that drive quality improvement. - Drive regional and plant quality accountability that ensures plant quality function maintains acceptable quality documentation. - Influence at the regional and plant level, the evaluation and qualification of new materials and products, including line trials and customer approvals and internal qualification approval for customer shipment. - Matrixed reporting relationship with region’s Plant Quality Assurance (QA)Manager. - Provide direction on quality CapEx required at plants. Required Skills and Experience: - Bachelor’s Degree or equivalent broad training and relevant work experience. - Minimum of 6 years experience working in beverage can, packaging or other high-speed manufacturing. - Demonstrated Skills: - Effective and efficient communication and ability to build and maintain collaborative relationships across the organization. - Problem-solving abilities with a preference using Lean Manufacturing methodologies (such as 8D). Preferred Skills and Experience: - Lean or Continuous Improvement experience including leading projects using Lean/Continuous Improvement tools. - Verbal and written communication skills in Spanish or French. Compensation & Benefits - Hiring Salary Range: $115,000 - $164,300 (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.) - This role will be eligible to participate in the annual incentive compensation plan. - Ball includes a comprehensive benefits structure, go to our career site and click "Total Rewards" to learn more. - This position is eligible to be REMOTE in the U.S., with a home base within a 50-mile radius of a major airport, due to travel (50-60%) requirements. When submitting your application to Ball, we encourage you to emphasize your skills, experience, and qualifications that align with the role. Under Colorado, California, Connecticut, Minnesota, and Pennsylvania law, you have the right to exclude or redact age-related details—such as your date of birth, school attendance dates, or graduation dates—from your resume, cover letter, CV, or other supporting documents (e.g., transcripts, certificates). Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic. When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminum cans, cups to aerosol bottles that enable our customers to contribute to a better world. Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference. Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems. No agencies please. #LI-KR2 #LI-Remote