Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role In this role, you will serve as a Senior Program Manager driving operational excellence and continuous improvement across enterprise-level customer support delivery operations. You will lead multiple large-scale programs focused on process efficiency, performance measurement, and change adoption. The ideal candidate will bring deep expertise in Lean Six Sigma methodologies, change management, and data-driven decision-making to streamline workflows, enhance cross-functional alignment, and deliver measurable business outcomes. Key Responsibilities - Lead 2–3 concurrent large-scale process improvement programs, ensuring timely delivery, measurable impact, and alignment with organizational goals. - Conduct data analysis, process mapping, and root cause analysis (RCA) to identify inefficiencies and develop solutions that enhance operational performance. - Apply Lean Six Sigma and continuous improvement methodologies to optimize customer support and delivery operations. - Develop and maintain Power BI dashboards and Azure DevOps reports to visualize performance metrics and support data-driven decision-making. - Design and implement standard operating procedures (SOPs), process documentation, and training materials to ensure long-term adoption and standardization. - Lead change management initiatives, ensuring teams are engaged, prepared, and supported throughout transitions. - Partner with delivery, infrastructure, and operations teams to align process improvements with broader business objectives. - Drive measurable performance improvements and report on KPIs to senior leadership and stakeholders. - Facilitate value stream mapping (VSM) sessions and other workshops to identify bottlenecks and prioritize high-impact opportunities. - Mentor and coach cross-functional team members on process improvement principles and best practices. Qualifications Required: - 10+ years of experience in project and/or program management, preferably within large-scale, complex operational environments. - 10+ years of hands-on change management experience, ideally leveraging PROSCI or equivalent methodologies. - 5+ years building and managing Azure DevOps dashboards and Power BI reports for performance and operational tracking. - Proven record of driving continuous improvement initiatives with measurable business impact. - Strong analytical and problem-solving skills; ability to translate data insights into actionable strategies. - Demonstrated ability to manage multiple programs simultaneously and deliver results in a fast-paced environment. - Excellent written and verbal communication skills with a strong ability to influence cross-functional teams and senior stakeholders. - Solid knowledge of business process design, service delivery operations, and performance optimization frameworks. - Green Belt or Black Belt certification in Lean Six Sigma required (or equivalent real-world application experience). Preferred Qualifications - PMP or PMI certification. - Experience leading process improvement initiatives within a customer support or service-oriented organization. - Familiarity with service-level agreements (SLAs), workforce management, and operational delivery metrics. - Experience training or mentoring teams in Lean Six Sigma, change management, or process improvement methodologies. - Strong working knowledge of Microsoft Project, Visio, PowerPoint, and other business productivity tools. - Background in operational excellence, business transformation, or performance improvement consulting. Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $130,000 to $145,000 annually. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believes in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: - Medical, dental, and vision coverage - Flexible Spending Account - 401k program - Competitive PTO offerings - Parental Leave - Opportunities for professional growth and development Location: Remote, preferably in the Greater Seattle, WA Area

• Support enterprise program execution. • Support the development and execution of global enterprise program offerings aligned to Infrastructure, AEC, and Natural Resources markets. • Collaborate with cross‑functional teams across Global Business Development, Professional Services, Marketing, Product Management, and Engineering to coordinate timelines, deliverables, and dependencies in support of defined sales program objectives. • Build relationships. • Work collaboratively with sales, professional services, industry solutions, product, and operations teams to support program delivery. • Help ensure alignment across stakeholders, track action items, and maintain consistent communication throughout the program lifecycle. • Analyze insights and track performance to drive continuous improvement. • Analyze industry, customer, and competitive insights to inform enterprise program strategy, planning, and adjustments. • Define, track, and report key metrics and performance indicators; identify risks and issues; escalate appropriately; and support mitigation efforts to keep programs on track and delivering measurable outcomes. • Contribute to business impact. • Support initiatives and change management efforts that drive customer acquisition, acceleration, and pipeline growth by coordinating enterprise programs, sales motions, and cross‑divisional engagement efforts.

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. What You Get Beyond Your Paycheck When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save. Here’s what you get as a full-time employee: - 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs - Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans - Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) - Optional dental, vision, and life insurance—at rates much lower than most private plans - Flexible spending accounts for added tax savings on health and dependent care - Employee discounts on things like gym memberships, electronics, and entertainment You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster. You can see all the details here: ERS recruitment brochure Functional Title: Program Specialist IV Job Title: Program Specialist IV Agency: Dept of Family & Protectve Svc Department: ITS Application & Data Support Posting Number: 12882 Closing Date: 04/21/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Group: TEXAS-B-20 Salary Range: $4,263.16 - $6,779.25 Pay Frequency: Monthly Shift: Day Additional Shift: Days (First) Telework: Eligible for Telework Travel: Up to 5% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: AUSTIN Job Location Address: 4900 N LAMAR BLVD Other Locations: MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS Job Description: Program Specialist IV Performs highly complex (senior-level) consultative services and technical assistance work. Work involves planning, developing, and implementing major agency program(s) and providing consultative services and technical assistance to program staff, government agencies, community organizations, or the general public. May provide guidance to others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. Essential Job Functions: • Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities related to program assignment. • Conducts research on application issues submitted by field staff from all agency programs to provide resolution • Provides necessary training to field staff on how to perform tasks in the IMPACT application • Coordinates and collaborates with program staff in program planning, development, implementation, analysis, and documentation of agency program(s) • Conducts testing and analysis on planned changes to any supported agency applications • Collaborates with agency leadership and information technology for functionality in the IMPACT application • Coordinates and conducts surveys, inspections, or reviews to determine compliance with certification requirements, laws, regulations, policies, and procedures. • Reviews application project requirements to ensure compliance with agency policies and applicable laws • Tests changes made to the IMPACT application to verify functionality does not violate any policies or procedures in place • Provides advice and counsel by interpreting policies, procedures, rules, regulations, and standards related to the program. • Assists information technology staff to interpret agency policies and procedure changes to be implemented in supported applications • Serves as a liaison to staff, government agencies, community organizations, or the general public to explain and provide technical assistance on program specifics and requirements. • Acts as the liaison for agency field staff to ensure requested enhancements to agency applications serve the needs and follow the procedures of the agency • Assists external users in the proper functionality of agency applications • Markets program(s) to community and professional groups to encourage and/or improve interest in the program(s) and to secure support for the program(s). • Works with Community Based Care staff to assist with issues encountered that are unique to the Single Source Continuum Contractor population • Provide assistance and support to non-agency external users of the supported DFPS applications • Monitors required performance reports and recommends appropriate changes • Tracks incidents reported through the help desk to recognize defects and trends being reported by agency staff • Test and recommend fixes to application issues to mitigate down time experienced by agency staff • Monitors and reviews compliance with program policies and procedures, statutes, and rules for assigned program. • Monitors changes to agency policies for CPS, CPI, APS and Licensing staff to ensure they are followed and enforced in the supported applications. • Assists in testing changes made to the IMPACT application due to legislative updates • Reviews and evaluates information on service delivery system methods, outputs, activities, and trends to identify gaps in resources and recommends and implements improvements to resolve technical problems. • Research application issues reported to verify if a defect needs to be submitted and help identify work-arounds to enable field staff to complete work while the identified defect is tested and resolved • Collect and provide user data to help establish severity of reported issues and defects for agency applications Analyzes legislation to develop recommendations for policy in programmatic issues relating to the implementation, improvement, and/or expansion or reduction of program funding. • May be required to review legislative changes to identify any necessary changes to the IMPACT application • Assist in identifying application process changes that are required as a result of new legislation • Studies and analyzes operations and problems, prepares reports of findings and recommendations, and prepares justifications for the implementation of procedural or policy changes. • Submit data fixes with business justification to show agency policies are being followed to correct application data • Provide videos, summaries and screen shots of application issues to demonstrate necessary changes to agency applications • Collects, organizes, analyzes, and/or prepares materials in response to requests for program information and reports. Evaluates research findings relative to specific projects being developed. • May be required to test and analyze newly created applications and provide results and feedback to developers • Reviews program area functions and operations, identifies areas needing change, and develops plans to improve programs or to address areas of concern. • Provide information on needed updates and status updates on changes to the liaisons for the different areas of DFPS, including SWI, APS, CPS, CPI and LIC • Conducts training and provides guidance to staff in the development and integration of new or revised methods and procedures. • Provide training for field staff on changes made within the IMPACT application • Provide training within the unit to aide new team members in the job functions • Assists in developing program policies, procedures, standards, and manuals in accordance with program objectives and goals. • Provide feedback on needed changes to training manuals produced for field staff in the use of supported agency applications • May analyze the application of and variations within programs to develop action plans for improving or initiating new programs. May prepare and evaluate program budget requests. • May provide guidance to others. • Provide needed guidance to agency staff and external users of agency applications on proper application processes • Performs related work as assigned. Registrations, Licensure Requirements or Certifications: NONE Knowledge Skills Abilities: Knowledge of the operations, policies, and procedures used in field work for at least one DFPS program area. Knowledge of the use of Access or SQL Knowledge of local, state, and federal laws, policies, and best practices relating to health and human services, business fundamentals, key internal and external customers, and individual and team behaviors Knowledge of IMPACT financials (Invoicing, Contracts, Resources) Skill in analytical thinking and ability to solve problems. Skill in analyzing software applications, defects, and business problems to draw evidence-based conclusions and solutions. Skill in consensus building. Skill in consultation and negotiation. Ability to work independently with limited direction in using initiative and judgment. Ability to learn DFPS specific applications, technology, and terminology. Ability to learn customer support processes and techniques. Ability to communicate effectively both verbally and in writing, clearly document relevant issues, and prepare accurate, concise, reliable reports. Ability to use office productivity software including Microsoft Office Suite, Access, SQL, and ticket tracking software to gather, modify, and test data. Ability to handle multiple priorities/projects and meet deadlines with minimal supervision. Ability to research data requests and completes system data corrections to include manipulation of the system database. Initial Screening Criteria: Graduation from an accredited College or University with a degree is preferred. Experience can be substituted for education requirement. Prior experience supporting customers in use of application software. Customer service orientation and/or prior customer service training. Two years' experience in at least one DFPS Program area with thorough knowledge of DFPS programs, policy, or use of DFPS internal application is preferred. Access or SQL experience is preferred. Knowledge of IMPACT financials (Invoicing, Contracts, Resources) is preferred. Additional Information: These are full time teleworking positions and can be filled in any DFPS region. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions. Applicants selected for hire must pass a background check and if applicable a driver’s record check. State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies. As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

About our group: The Corporate Communications team shapes how Seagate’s strategy, culture, brand and leadership voice are communicated to employees, customers, investors, and external stakeholders. This team partners closely with senior leadership, HR, Corporate Marketing, Government Relations, Investor Relations, Legal, and business leaders to ensure clear, consistent, and impactful messaging across all channels. About the role - you will: We are seeking a Senior Staff Program Manager of Corporate Communications to help shape how our technology, innovation, and leadership are understood by customers, partners, industry analysts, media, CIO’s and the broader market. This role is designed for a senior level communications leader who can translate complex, highly technical topics into clear, credible, and compelling stories, while operating confidently in a fast moving, global technology environment. The Sr. Staff Program Manager will play a critical role in corporate and brand communications, executive and thought leadership programs, media relations, industry analyst relations and issues management—partnering closely with senior leaders, marketing, legal, HR, government relations and regional teams. Key Responsibilities Corporate & Brand Communications - Develop and execute integrated corporate communications strategies that support business priorities, brand positioning, and long‑term reputation. - Translate complex business, technology, or industry topics into clear, compelling narratives for external audiences. - Lead execution for corporate communications initiatives, demonstrating proficiency in delivering storylines and media relations leadership needed to deliver tier-one business tech press results. - Ensure message consistency across press, owned channels, executive platforms, and stakeholder communications. Industry Analyst Relations - Define and lead the global enterprise tech analyst relations strategy aligned to business priorities, technology roadmap, and corporate narrative. Establish clear engagement models, governance, and best practices for analyst interactions across regions and business units. - Serve as the senior point of contact for priority analyst firms (e.g., Gartner, IDC, Forrester, Everest, Moor Insights, Futurum, etc.). - Build and maintain strong, trusted relationships with leading technology, infrastructure, AI, cloud, and enterprise analysts. - Lead analyst briefings, deep‑dive sessions, inquiry programs, and executive engagements. - Ensure analysts have a clear understanding of company strategy, technology differentiation, and long‑term vision. Media Relations & Issues Management - Translate complex technology topics—such as infrastructure, AI, cloud, data, hardware, or enterprise software—into clear narratives for business, financial, and technical audiences. - Demonstrate proven relationships with top‑tier business and technology, and trade media. - Lead proactive media outreach, announcements, and storytelling opportunities. - Support crisis and issues management planning and response, including message development, coordination, and rapid execution. Executive & Thought Leadership Communications - Partner with senior executives to elevate visibility through media, speaking engagements, and external platforms. - Develop executive messaging, briefing materials, Q&A, and spokesperson preparation. - Support executive social media presence and long‑form thought leadership content as appropriate. Cross‑Functional Collaboration - Work closely with marketing, investor relations, government relations, legal, HR, and regional communications team members to ensure alignment and coordination. - Manage agency partners and vendors as needed to support program execution. - Contribute to setting measurement and reporting goals and achievements to demonstrate impact and inform strategy. About you: - Extensive experience in corporate communications, public relations, or related fields. - Proven experience leading media relations, industry analyst relations and corporate communications programs in a large, complex organization. - Strong writing and editing skills with the ability to communicate clearly to executive‑level and external audiences. - Proven experience developing conference/event plans and leading execution aligned to senior leadership team goals and objectives. - Experience supporting executive communications and high‑stakes, high‑visibility initiatives. - Sound judgment, strong attention to detail, and the ability to operate effectively under pressure. Your experience includes: - Experience in enterprise technology, infrastructure, cloud, AI, semiconductors, enterprise/B2B, data, or hardware software ecosystems. - Experience managing agencies and cross‑regional communications programs. - Familiarity with executive thought leadership, speaking programs, and social platforms. - Bachelor’s degree in communications, journalism, public relations, or equivalent experience. Location: United States Remote; #LI-Remote United States; This is a fully remote opportunity. Seagate is able to offer virtual employment for this position in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NH, NJ, NM, NY, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WI, WY. The estimated base salary range for this position is $131,000 - $190,000. The individual salary is based on work location and additional factors, including job-related skills, experience, and relevant education or training. Seagate offers comprehensive benefits to its eligible employees, including, but not limited to, eligibility to participate in discretionary bonus program, medical, dental, vision, and life insurance, short-and long-term disability, 401(k), employee stock purchase plan, health savings account, dependent care, and healthcare spending accounts. Seagate also offers paid time off, including 12 holidays, flexible time off provided pursuant to Seagate policy, a minimum of 48 hours of paid sick leave, and 16 weeks of paid parental leave. The benefits for this position are based on a full-time schedule for a full calendar year and may differ depending on work location. Location: Remote United States Travel: Up to 10%