BGIS is looking for an Operations Director to join the team in Remote, US. BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. The Operations Director is responsible to charter, plan, organize and execute activities to support client facilities. The Operations Director leads others positively exemplifying BGIS values KEY DUTIES & RESPONSIBILITIES Team Management - Maintain appropriate talent to service client by selecting, developing, coaching, and leading the mission critical teams. - Identify and proactively participate in change management. - Manage ongoing mission critical training and certification programs. - Provide requirements for operation managers, program managers, and facility program managers per particular region. - Promote collaborative work across all business units by sharing information representing all opinions and best practices. - Accept responsibility for continuous quality improvement and cost management. - Recognize the role as an agent of BGIS and act accordingly at all times. - Contribute to the completion of other key initiatives as assigned. Client Service and Quality Assurance - Own, manage, and implement client management reporting tools including KPIs and business reviews. - Provide input and participate in client QBRs and other client-centric business reviews. - Establish and gain client and internal team agreement on deliverables and targeted delivery date. - Anticipate problems and proactively plan ahead. - Provide ongoing updates to internal team and clients regarding problem status and progress. - Regulate services to prevent business impact and equipment downtime. - Input risk assessments to operations model and design. - Develop, implement and manager quality assurance metrics for performance improvement related to client and company contracts. - Communicate with other BGIS departments to ensure agreements are successfully managed, opportunities are maximized, and clients are satisfied. - Operate within budget and provide process improvements to meet growth objectives. - Prioritize, coordinator, and deliver special projects as assigned. - Develop cost estimates including labor and other key considerations. - Perform signature authority on customer invoicing, subcontract agreements, and scopes of work. Project Development - Manage appropriate resources effectively and balance client requirements with the agreed upon strategies of the company to achieve successful and timely completion of assigned projects. - Complete consultative selling or up selling of current client programs. - Meet project deadlines and manager 6-10 operations managers tactically. Business Management - Verify design and implementation of plans, policies, programs, and procedures to meet quality standards and key performance indicators (KPIs) during operation of accounts. KNOWLEDGE & SKILLS - Bachelor’s Degree in Business Management, Facilities Management or Electrical/Mechanical Engineering or related studies or equivalent work experience - Twelve years of experience in data center and facility management experience preferred. - Knowledge of data center operations and system configurations. - Excellent written and verbal communication skills. - Strong team building skills. - Ability to problem-solve considering multiple factors and potential impacts with decision making skills. - People leader able to successfully develop skills of individuals and improve contributions of teams. - Intermediate knowledge of Microsoft Office Suite including Word, Excel, Outlook and Visio. - Working knowledge of SharePoint preferred. Physical Demands and Work Environment - Ability and willingness to travel up to 60%. - Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. - Ability and willingness to work weekends, holidays, and be on call 24x7 for emergency situations. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. A candidate’s salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location. #LI-JV1 #LI-Remote

• Answer and triage all inbound patient calls within operational hours • Respond to patient inquiries via email and text with professionalism and empathy • Gather relevant patient information to support provider preparation • Convert inbound inquiries into scheduled appointments and ensure timely responses • Manage appointment scheduling, rescheduling, confirmations, and cancellations • Onboard patients into the EHR and ensure completion of intake requirements • Verify insurance eligibility and confirm payment methods on file • Collect copays and follow up on missing patient information prior to visits • Track and follow up on labs, referrals, pharmacy issues, and documentation • Proactively contact patients to resolve outstanding care-related items • Coordinate with billing teams on claims and discrepancies • Follow up on unpaid balances and ensure timely resolution • Create and maintain SOPs for core operational workflows • Standardize communication templates and scripts • Provide feedback to improve internal systems and processes • Document workflows in real time to support scalability • Compile monthly performance reports from the EHR • Identify operational bottlenecks and recommend improvements

Position: Outbound / Operations Virtual Assistant (E-commerce Operations) Location: Remote (Global) Employment Type: Full-Time Work Setup: Communication primarily via text and email, with occasional virtual meetings Type of contract: Independent contractor  🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!‼️ Overview: We are seeking a detail-oriented Outbound / Operations Virtual Assistant to support day-to-day e-commerce operations. This role is primarily focused on managing customer orders, inventory issues, and operational workflows, while also providing support to inbound processes during lower volume periods. The position is internally focused, with communication conducted primarily via text and email, alongside occasional meetings. Key Responsibilities: 1. Outbound / Operations Support - Manage and process customer orders, ensuring accuracy and timely handling - Monitor and resolve order-related issues, including delays, cancellations, and discrepancies - Track and address out-of-stock items, coordinating with internal teams on inventory updates and resolutions - Maintain and update order and inventory records across systems - Identify operational inefficiencies and recommend process improvements 2. Inbound Support (as needed) - Assist with inbound workflows during slower outbound periods - Support internal ticket queues and operational requests - Help ensure the timely resolution of customer-related issues routed internally 3. Internal Communication & Coordination - Collaborate with cross-functional teams (e.g., customer support, logistics, merchandising) via Slack, email, or project management tools - Provide clear and timely updates on order statuses, inventory issues, and operational blockers - Participate in occasional team meetings and syncs Requirements: - 2+ years of experience in e-commerce operations, virtual assistance, or a similar role - Strong understanding of order management and inventory workflows - Close attention to detail and strong organizational skills - Proficient in written communication (text and email) - Comfortable working in a fully remote, internally collaborative environment - Experience with tools such as Shopify, Gorgias, Zendesk, or similar platforms is a plus - Ability to multitask and adapt to shifting priorities Preferred Qualifications: - Prior experience supporting DTC or e-commerce brands - Familiarity with inventory management systems and order tracking tools - Experience working with remote teams and asynchronous communication Success Metrics: - Accuracy and timeliness of order processing - Reduction in order-related errors and escalations - Efficient handling of out-of-stock and inventory-related issues - Responsiveness and clarity in internal communication

• Safety is E2 Optics' number one Core Value • All employees are expected to follow safe work practices, as well as adhere to company and client worksite safety policies and procedures • Embrace and promote E2 Optics Core Values to support a family-centric workplace culture • Utilize internal computer systems, including ticketing platforms and cloud-based business management tools, to manage daily tasks • Maintain a consistent presence at your workstation during business hours to monitor and manage the ticketing platform, ensuring timely processing of requests and efficient workflow • Create and update E2 purchase orders in accordance with company standards and procedures • Create and update E2 projects in accordance with company standards and procedures • Process credit card requests, validate transactions, accurately record expenses to ensure proper documentation and timely submission for reimbursement • Process Amazon purchase requests in accordance with company standards • Communicate order tracking details and proactively resolve any issues or problems that arise to ensure timely and accurate delivery • Arrange flights, transportation, and lodging for E2 employees, ensuring all travel accommodations align with company policies and employee needs • Identify areas for improvement and proactively propose, develop and support the implementation of more accurate and efficient processes and practices • Perform special projects as assigned, in support of departmental or organizational goals • Proactively address issues and situations, escalating when necessary to ensure timely resolution • Issue and coordinate Certificate of Insurance requests for E2 Operations as needed • Travel is expected to be limited; however, the individual must be able and willing to travel as needed to support operational requirements