Role Description The People Operations Partner serves as a strategic advisor to leadership, aligning HR initiatives with business objectives to drive organizational effectiveness, employee engagement, and compliance. This role partners closely with managers and teams to support talent development, navigate change, and foster a positive and productive work environment. - Partner with leadership to provide strategic HR guidance on workforce planning, organizational design, and team effectiveness. - Lead change management initiatives, including reorganizations and workforce transitions, while supporting employee engagement and minimizing disruption. - Advise and coach managers on employee relations matters, including performance management, progressive discipline, and conflict resolution. - Support and guide the development and delivery of performance improvement plans (PIP's). - Identify trends in employee relations data to inform talent strategies, retention efforts, and proactive interventions. - Ensure compliance with company policies and employment regulations, including support during investigations and organizational changes (e.g., WARN). - Collaborate with leaders to assess training and development needs and reinforce learning within teams. - Support effective communication strategies that strengthen transparency, trust, and team alignment. - Partner in labor relations activities, including contract interpretation and participation in labor-management discussions. - Monitor team dynamics and organizational health, providing insights and recommendations to improve morale and performance. Qualifications - Bachelors in Human Resources or Business required, Masters in Human Resources or Business preferred. - A minimum of 3 years in Strategic HR or Business Partner role or 5 years of relevant generalist experience. - Ability to deal with difficult subjects and have hard conversations. - Must have experience working in California, working knowledge of employment law at the federal level with the ability to interpret updates and changes at the federal, state, and local levels required. - Valid driver’s license, the ability to travel, including overnight and out-of-state. - SHRM/HRCI certificate preferred. Benefits - Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support. - Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions. - DailyPay -- access your pay when you need it! - On the Goga well-being platform, featuring self-care tools and resources. - Access Care.com for backup childcare, elder care, and household services. - Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP). - Tuition reimbursement and educational partnerships. - Employee discounts and savings programs on entertainment, travel, and lifestyle. - Access to Pryor Online Learning for free online personal development classes.

The requirement for the People Projects are as follows: - Full project lifecycle management – planning through service introduction - Good understanding of integration architecture - Knowledge of Payroll processes and associated systems including downstream systems. - Worked with systems such as Workday, Cloudpay and other ERP systems i.e. SAP - Experience of working with data orientated projects - Ideally nearshore or onshore resource - Experience of delivering projects across multiple platforms and IT stakeholders - Comfortable presenting to senior stakeholders, RAID and project reporting At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

• Lead and develop the Total Rewards function across compensation, benefits, employee health, and retirement programs • Own the strategy, design, and execution of compensation programs • Oversee payroll operations to ensure accurate, timely processing • Direct the design, implementation, and ongoing management of benefits and employee health programs • Maintain governance and oversight of 401(k) programs • Provide strategic insights and reporting to executive leadership • Monitor external market trends and regulatory changes • Manage vendor relationships across benefits, payroll, and rewards programs • Ensure compliance with all applicable compensation and benefits regulations • Partner with HR and business leaders to develop clear communication strategies • Maintain alignment with HR systems and workflows • Manage People Operations to ensure core processes are running effectively

• Own day-to-day administration and ongoing support of our People Technology systems. • Configure and maintain workflows, business processes, security roles, integrations, dashboards, and reports. • Translate business requirements into scalable system solutions aligned with operational needs. • Identify and implement automation opportunities to improve efficiency and user experience. • Lead system upgrades, releases, and feature adoption activities. • Support user acceptance testing (UAT) and validate system changes prior to deployment. • Design, build, test, and maintain system integrations between Workday and internal/external platforms (e.g., payroll, benefits, ATS, finance systems). • Develop and maintain inbound and outbound integrations using appropriate tools (e.g., Workday Studio, EIB, APIs, web services, or middleware platforms). • Troubleshoot integration errors and implement enhancements to improve reliability and performance. • Monitor integration performance and resolve data discrepancies in partnership with stakeholders. • Ensure data integrity, system controls, and compliance with internal policies and regulatory requirements. • Manage security roles and access governance across platforms. • Conduct regular audits and system health reviews to maintain system performance. • Partner with People Partners, Talent Acquisition, Payroll, IT, and Finance to gather requirements and implement system enhancements. • Communicate system updates, changes, and impacts to stakeholders. • Serve as primary operational contact for People Technology vendors, managing support cases and routine escalations. • Develop and maintain documentation, SOPs, and knowledge resources including data mapping logic and technical specifications for integrations. • Stay current on HR technology trends and recommend enhancements aligned with People & Culture operational needs.