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The collaborative practice management platform for accounting firms
Payment Operations Manager
Location
United States
Posted
74 days ago
Salary
$150K - $170K / year
Seniority
Senior
Job Description
Payment Operations Manager
Karbon
• Personally manage payment reconciliation, chargeback processing flows, vendor oversight, and escalation response across Karbon's US payment flows. • Serve as the internal subject matter expert on Stripe — monitoring performance, troubleshooting transactions where needed, and flagging anomalies. • Design, document, and maintain SOPs for all payment operations functions — with a clear eye toward what can be systematized, templated, or automated. • Implement controls and workflows that are audit-ready and scalable as volume grows. • Actively identify repetitive or high-volume operational tasks and lead efforts to automate them using AI tools (including Claude) and workflow tooling. • Partner with Engineering and Product to embed automation into Karbon's payments infrastructure where manual processes currently live. • Own the day-to-day relationship with Stripe and any future payment partners — monitoring SLAs, escalating issues, and ensuring reliability. • Work closely with Finance to ensure payment revenue, processing fees, and margin are accurately captured and clearly communicated. • Build and maintain the dashboards and reporting that give leadership real-time visibility into payment economics. • Maintain awareness of applicable compliance requirements (PCI-DSS, ACH rules, CCPA) and ensure operational processes stay aligned. • Partner with Product and Engineering to surface operational insights that inform roadmap decisions. • Support CS and Implementation teams by providing payments expertise that improves the client onboarding and billing experience.
Job Requirements
- 3–6 years in payments operations, financial operations, or fintech — with direct, hands-on experience (not just oversight through a team).
- Strong working knowledge of US payment flows: ACH, card processing, settlements, chargebacks, and reconciliation.
- Demonstrated experience building or significantly improving payment operations processes from scratch.
- Familiarity with Stripe or comparable modern payment infrastructure.
- Genuine enthusiasm for using AI tools to automate and improve operational workflows — this is a core expectation of the role, not a future aspiration.
- Strong analytical instincts; comfortable in spreadsheets, dashboards, and data.
- Clear communicator who can translate payments complexity for non-specialist audiences.
Benefits
- Flexible Time Off with an encouraged 4 weeks use per year
- Company paid medical for you and eligible spouse/partner and dependents
- Paid dental and vision and eligible spouse/partner and dependents
- 401(k) with company matching
- Flexible Spending Account
- Up to 8 weeks paid parental leave
- Work-from-home stipend
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