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Director, CRM Operations

OperationsOperationsFull TimeRemoteLeadTeam 1,001-5,000

Location

United States

Posted

74 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Director, CRM Operations

The CORE Group

CORE Foodservice is looking to hire a Director, CRM Operations! The Director- CRM Operations is responsible for the implementation, configuration, and administration of CORE Foodservice Customer Relationship Management Tool (Salesforce). This is a remote position. Candidates must reside within the continental United States and be permanent citizens. Responsibilities - Implement and monitor CORE Foodservice CRM Goals through Salesforce as defined by CORE Leadership - Manage and Direct CRM Operations team - Database management - User management - Troubleshooting Issues - Evaluate requests for potential changes/enhancements to Salesforce - Manage and implement projects and enhancements within platform once approved by Executive Leadership - Communicate system enhancements and updates to SVP’s, DVP’s, Market and Channel Directors - Primary point of contact for new report requests - Evaluate need for custom builds - Primary point of contact for new dashboard requests or revisions to existing dashboards - Manage Trimester Objective Data - Ensure accurate data for objective creation - Confirm accounts lists are correct before insertion - Direct CRM Operations to load in a timely manner - Make recommendations to Executive Leadership and implement best practices within Salesforce - Identify new ways to use the system to support CORE Foodservice business processes and create reports or dashboards to support Qualifications - Excellent business analysis and problem-solving skills - Familiarity of CORE Foodservice clients and extensive knowledge of the industry - Ability to work with Executive Leadership team to offer insights, solutions and problem solving within Salesforce - Ability to manage, train, and motivate staff - Build and manage relationships with all levels of CORE Foodservice - Experience managing and implementing a CRM Tool (Salesforce or comparable software) - Excellent written and verbal communication skills - Punctual, meticulous, and reliable - Proficient in Microsoft Teams, Outlook, Word, Excel, and PowerPoint What can WE offer YOU? CORE Foodservice offers a competitive benefits package including: - Annual Salary - Medical, Dental, and Vision benefits - 401K +Match Eligibility - Paid Time-Off Programs - Tuition Reimbursement Opportunity Location Jacksonville, Florida (Remote) Department BICIRI Employment Type FT Minimum Experience Experienced Compensation DOE

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