Role Description We are looking for an autonomous, mid-level Finance Manager to take full ownership of financial operations. You will serve as the single source of truth for all financial data, ensuring accuracy, visibility, and efficiency across the business. This is not a data-entry role — it is a hands-on management position. You will be responsible for maintaining accurate financial records, managing cash flow, and providing leadership with real-time insights into financial performance. Key Responsibilities - Financial Management & Reporting - Oversee and maintain the accounting system, ensuring all accounts are accurately reconciled on a daily/weekly basis. - Maintain and update a dynamic weekly P&L report to provide real-time visibility into financial performance. - Monitor cash flow and ensure overall financial health of the business. - Accounts Receivable & Collections - Own the full invoicing lifecycle, including generating and issuing invoices. - Proactively follow up on outstanding payments to ensure timely collections and minimize delays. - Global Payroll - Manage monthly payroll and contractor payments across an international team. - Ensure accurate and timely disbursements across multiple regions. - Financial Oversight & Insights - Act as an early warning system for financial risks or changes. - Identify shifts in margins, unexpected expenses, or payment trends, and provide proactive recommendations. - Process Ownership - Take full ownership of financial workflows end-to-end. - Operate independently without the need for constant oversight or follow-ups. Qualifications - 3–5 years in finance, accounting, or a related role. - Experience in a fast-paced agency or service-based environment is advantageous. - Advanced proficiency in accounting software (e.g., Xero) and Excel/Google Sheets. - Highly self-directed with the ability to take initiative and lead financial processes independently. - Strong written and verbal English skills for internal reporting and payment follow-ups. Requirements - Remote (Open to candidates based in South Africa). - Minimum of 32 hours per week.

• Own customer programs end to end, establishing clear goals, success criteria, and an execution plan across cross-functional teams • Build and maintain integrated program plans (scope, schedule, dependencies, milestones) in partnership with customers and internal teams • Serve as the primary customer point of contact; clarify decisions, and drive timely execution • Run the delivery cadence (standups, checkpoints, executive reviews); track progress, remove blockers, and drive corrective actions • Define, track, and report PMO metrics/KPIs that measure delivery health and customer outcomes • Deliver crisp, executive-ready status updates highlighting progress, decisions needed, risks, and mitigations • Own program risk and issue management; drive mitigation plans and escalate through PMO governance as needed • Drive alignment, accountability, and continuous improvement across teams with a strong customer-first mindset • Lead escalations and executive communications; navigate tradeoffs and resolve conflicts to keep programs on track • Create and execute stakeholder engagement and change management plans to drive adoption and sustained outcomes.

Job Summary The Inside Sales team manages a portfolio of corporate, government, and group‑specific accounts to drive incremental room nights and revenue across the Choice Hotels portfolio. The Group Lead Management Coordinator, Inside Sales is responsible for sourcing, qualifying, and responding to group RFPs (leads) on behalf of franchisees. These opportunities typically include bookings of ten (10) or more rooms or extended‑stay projects. The role leverages multiple distribution channels and partners closely with Global Sales, hotel operators, and internal stakeholders to deliver timely, accurate, and competitive proposals that align with client needs, brand standards, and revenue goals. Key Responsibilities Pipeline Management - Independently manage a pipeline of incoming group leads for an assigned client base. - Qualify, prioritize, and progress opportunities received through direct, indirect, and third‑party channels. - Accurately track activities, communications, and outcomes in Salesforce. - Ensure timely follow‑up throughout the sales cycle to maximize conversion and revenue. - Consistently meet or exceed established KPIs and performance targets. Sales & Closing - Develop, negotiate, and close group sales while achieving assigned revenue and conversion goals. - Clearly articulate Choice Hotels’ value proposition to key decision‑makers and planners. - Negotiate rates, amenities, and contractual terms aligned with client needs and hotel availability. - Deliver persuasive, competitive proposals and finalize agreements to secure group business. - Coordinate rates and availability with hotels and communicate details effectively to planners. Hotel Sourcing & Proposal Development - Identify suitable hotel options that align with client requirements and brand strategies. - Utilize multiple data sources to match opportunities with Choice Hotels brands and locations. - Research availability and craft compelling, competitive proposals. - Manage inbound and outbound communications via phone and written platforms, including Salesforce. - Actively cross‑sell additional hotels within the local market to maximize client value. Client Services & Relationship Management - Provide high‑quality support to Global Sales and assigned Choice account portfolios. - Partner with field sellers on account strategy and complex, multi‑venue or multi‑region opportunities. - Build and maintain strong relationships with internal and external stakeholders. - Educate clients on brand offerings, programs, and value propositions. - Maintain accuracy, quality, and urgency in daily operations, documenting all activities in Salesforce. - Communicate account updates and deliver customized client reports as needed. Special Projects & Strategic Support - Provide seasonal disaster response support for corporate clients. - Develop and maintain procedural documentation and support materials. - Assist with onboarding and training initiatives as needed. - Support continuous improvement efforts, best practices, and service quality enhancements. - Participate in ad hoc projects and cross‑functional initiatives. Qualifications Education & Experience - Bachelor’s degree preferred or an equivalent combination of education and relevant work experience. - Minimum of two (2) years of experience in sales or customer service required. - Prior experience in hotel, hospitality, or a related industry is highly desirable. Knowledge, Skills & Abilities - Proven ability to prioritize tasks and act with urgency in a sales‑driven environment. - Excellent verbal, written, and active listening skills. - Strong interpersonal presence with a professional and approachable demeanor. - Exceptional problem‑solving skills with strong attention to detail and quality. - Results‑driven, goal‑oriented, and highly self‑motivated. - Ability to work independently in a fast‑paced, remote environment. - Skilled in negotiation and influencing to achieve positive outcomes. - Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel). - Effective at managing multiple competing priorities and shifting demands. - Adept at building and maintaining strong internal and external relationships. - Demonstrated commitment to Choice Hotels’ Values: Be Bold, Be Quick, Be Curious, Show Integrity, and Listen. Salary Range The salary range for this position is $49,677 to $58,444 annually. Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: - Competitive compensation and benefits, including medical, dental, and vision coverage - Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance - Financial benefits for retirement and health savings - Employee recognition programs - Discounts at Choice hotels worldwide About Choice Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business. Our corporate office locations: North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail. Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail. Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown. Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role. Choice’s Cultural Values Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity Choice’s Leadership Principles Act with Intention | Lead with Authenticity | Grow & Deliver

• Owns quality assurance, workforce planning, and training programs for AI training data delivery on multiple small projects or one large strategic project • Improves performance, compliance, and processes across multiple projects • Partners with the Senior Quality Analyst to share accountability for client outcomes and team performance • Monitor QA plans in partnership with Quality team (sampling, audits, acceptance criteria) • Track risks of defects, lead corrective actions, and prevent recurrences • Forecast capacity needs; schedule shifts and handoffs; align vendors and internal teams to meet volume and turnaround targets • Build and deliver training and certification for raters/annotators and coordinators; update materials as guidelines change • Maintain dashboards for throughput, quality, productivity, and cost; turn data into clear actions for improvement • Ensure policy adherence on data handling, privacy, safety, and platform access; support audits and remediation • Standardize SOPs and checklists; remove bottlenecks; pilot small changes that improve speed, quality, or cost • Join client reviews with the Quality Manager and PMs; explain quality results, risks, and next steps • Coach Coordinators (C2–C3) and Associate PMs (P1) on QA, workflows, and tools; support onboarding and skills growth • Manage employee attendance, conduct individual performance reviews and support contract renewals • Keep risk/issue logs; manage change requests that impact quality, capacity, or training; escalate high-impact items with options