• Responsible for leading implementation programs of highly complex, multi-service line, enterprise level solutions for DS customers globally • Manages a matrixed project team, including subordinate regional project managers from different internal areas, such as Product Team, IT Infrastructure, Real Estate, HR, IT Security and Finance • Works directly with customer project management and project resources • Provides direction to cross-functional workstream leads • Works with internal and customer stakeholders to meet performance requirements and customer expectations • Primary day to day point of contact for customer and internal resources • Creates and manages the program-level schedule • Manages dependent tasks and conflicting priorities • Develops and manages weekly status reports and issue logs • Utilizes reporting tools to measure and communicate progress, quality, and compliance • Manages customers through a system Change Control process • Ensures internal stakeholder requirements are met including performance, quality, and financial goals • Analyzes and resolves issues • Escalates issues to senior management when required • Supports and promotes Iron Mountain core values

• Develop, manage, and execute an effective construction portfolio strategy • Leverage internal and external partnerships to create scalable program and project management • Work with Real Estate & Facilities to deliver construction projects enhancing customer experience and promoting employee productivity • Ensure governance of external PMO/PM partners • Develop solutions to oversee RE&F related construction projects including mechanisms for financial controls, project scheduling, statutory compliance and risk management • Communicate project status regularly across all stakeholder groups, including financial, schedule, quality, risk reporting • Delivery of a multi-year forecast of construction activities • Partner with IT Business Partner to ensure suitable Technology, Reporting, and Analytics solution • Manage service provider relationships to ensure successful delivery • Collaborate with other Corporate Functions to ensure transparency and alignment • Develop standardized processes, guidelines, and playbooks as needed • Ensure PMO/PM partner introduces industry best practices and new ideas

• Operationalize the HUB: Stand-up core PSP operations including intake pathways, process flows, SOPs, training materials, call guides, FAQs, and quality controls • Support Salesforce CRM build and systems integrations: Partner with vendor partners and technology teams to support CRM configuration, data flows, and end-to-end systems integrations; ensure tools are connected, functional, and aligned to HUB workflows; willing to explore and implement AI-powered features, automation capabilities, and emerging integrations to drive operational efficiency and unlock new ways of working • Build, manage and lead day-to-day operations: Recruit, onboard, develop and performance manage a high-performing patient support team, establishing clear roles, accountability structures, and a culture of excellence ahead of launch • Establish and manage performance standards: Define SLAs, monitor performance, conduct root-cause analysis, and hold teams and vendors accountable • Partnership & Collaboration: Ensure clear, consistent handoffs across HUB, field teams, MSLs, market access, and vendor partners; serve as the primary operational liaison across commercial, medical, legal, and market access functions, influencing without authority to drive alignment • Own the patient and HCP experience: Take end-to-end ownership of the patient and HCP journey, ensuring every touchpoint is seamless, compliant, and centered on access and support outcomes • Manage escalations: Own complex case escalations, patient safety events, and adverse event reporting pathways, ensuring timely resolution and appropriate documentation • Vendor oversight and management: Formally manage vendor performance, contract adherence, and relationships; where applicable, lead or support HUB vendor evaluation and onboarding • Embed compliance into execution: Ensure HIPAA adherence, audit readiness, and appropriate controls across all workflows in partnership with Legal and Compliance • Drive data integrity and visibility: Define reporting needs and ensure accurate case documentation and data capture to enable visibility into performance, access barriers, and risk • Stakeholder reporting: Provide regular updates to senior leadership on program performance, KPIs, risks, and operational health • Own budget and resources: Manage operational budget, vendor contracts, and cost tracking to ensure fiscal accountability and resource alignment • Own launch readiness: Identify operational gaps early, prioritize fixes, and ensure the program is fully functional and resilient for launch, recognizing this is a full build with a 3-month runway • Translate strategy into execution: Implement program design, pressure-test workflows, and ensure processes perform reliably in real-world conditions on day one

• Lead Project Consulting initiatives customer projects • Accountable for meeting annual billable target communicated by line manager • Proactive, diligent, and accurate reporting both customer-facing and internal • Expertise in Accounting & Tax, Legal Entity Management, HR and Payroll • Serve as primary point of contact for both customers and HSP partners • Demonstrate exceptional customer-facing skills, relationship management, and project and program management capabilities • Contribute to departmental processes and deliverables • Support related tasks requiring expertise and collaboration