• Operationalize the HUB: Stand-up core PSP operations including intake pathways, process flows, SOPs, training materials, call guides, FAQs, and quality controls • Support Salesforce CRM build and systems integrations: Partner with vendor partners and technology teams to support CRM configuration, data flows, and end-to-end systems integrations; ensure tools are connected, functional, and aligned to HUB workflows; willing to explore and implement AI-powered features, automation capabilities, and emerging integrations to drive operational efficiency and unlock new ways of working • Build, manage and lead day-to-day operations: Recruit, onboard, develop and performance manage a high-performing patient support team, establishing clear roles, accountability structures, and a culture of excellence ahead of launch • Establish and manage performance standards: Define SLAs, monitor performance, conduct root-cause analysis, and hold teams and vendors accountable • Partnership & Collaboration: Ensure clear, consistent handoffs across HUB, field teams, MSLs, market access, and vendor partners; serve as the primary operational liaison across commercial, medical, legal, and market access functions, influencing without authority to drive alignment • Own the patient and HCP experience: Take end-to-end ownership of the patient and HCP journey, ensuring every touchpoint is seamless, compliant, and centered on access and support outcomes • Manage escalations: Own complex case escalations, patient safety events, and adverse event reporting pathways, ensuring timely resolution and appropriate documentation • Vendor oversight and management: Formally manage vendor performance, contract adherence, and relationships; where applicable, lead or support HUB vendor evaluation and onboarding • Embed compliance into execution: Ensure HIPAA adherence, audit readiness, and appropriate controls across all workflows in partnership with Legal and Compliance • Drive data integrity and visibility: Define reporting needs and ensure accurate case documentation and data capture to enable visibility into performance, access barriers, and risk • Stakeholder reporting: Provide regular updates to senior leadership on program performance, KPIs, risks, and operational health • Own budget and resources: Manage operational budget, vendor contracts, and cost tracking to ensure fiscal accountability and resource alignment • Own launch readiness: Identify operational gaps early, prioritize fixes, and ensure the program is fully functional and resilient for launch, recognizing this is a full build with a 3-month runway • Translate strategy into execution: Implement program design, pressure-test workflows, and ensure processes perform reliably in real-world conditions on day one

• Lead Project Consulting initiatives customer projects • Accountable for meeting annual billable target communicated by line manager • Proactive, diligent, and accurate reporting both customer-facing and internal • Expertise in Accounting & Tax, Legal Entity Management, HR and Payroll • Serve as primary point of contact for both customers and HSP partners • Demonstrate exceptional customer-facing skills, relationship management, and project and program management capabilities • Contribute to departmental processes and deliverables • Support related tasks requiring expertise and collaboration

• Creation of Project Plans, rollout/transition plans, RAIDS logs, SteerCo reporting. • Forecasting of Go Live dates in to ensure your projects Go Live on time and in budget. • Liaising with local HSP experts, maintaining good relationships and open communication. • Be a Single Point of Contact (SPOC) for your customers. Lead recurring customer status update calls. • Ensure smooth handovers to BAU operations. • Partner with Sales, Marketing and Operations leadership to identify sales productivity gaps & prioritize work on key initiatives across the global sales team such as process improvements sales pitch training/toolkits, ongoing enablement/learning, sales playbook creation. • Creation of processes and GAP analysis for your customers. • when supporting Onboarding: Onboard portfolio of clients to HSP. These projects can be varied and include, although not limited to, Payroll, Accounting, Entity Management, HR, amongst others. • Additional duties as assigned.

• Client Leadership: Serve as a critical part of the account team for selected strategic clients, ensuring we meet key outcomes and earning trusted-advisor status. • High-Stakes Engagements: Step into complex, high-visibility accounts or initiatives where Panorama needs a skilled operator to stabilize, enhance, or elevate our delivery. • Strategic Problem-Solving: Identify pain points, needs, or opportunities and lead initiatives to design and implement scalable solutions. • Cross-Functional Collaboration: Partner with internal teams (Client Partnerships, Account Management, Product, Engineering, etc.) to align resources and efforts to client goals.