Role - B2B Gemand Gen Specialist ( ERP/SAP or ServiceNow) Work Mode - Remote ( for Filipino Citizen) Exp - 3 to 5 Years Shift timing - EST Working hours Job Role & Responsibilities About the Role We are looking for a B2B Demand Generation Specialist with hands-on experience in generating enterprise demand specifically for SAP and/or ServiceNow solutions. This role focuses on building qualified pipeline through targeted enterprise campaigns, not just lead volume. You will work on account-based marketing, multi-channel campaigns, and AI-driven optimization to drive meetings and opportunities. (CIOs, CTOs, HR Heads, etc.) - Execute Account-Based Marketing (ABM) strategiesKey Responsibilities - Enterprise Demand Generation (Core Focus) - Plan and execute demand generation campaigns for: - SAP services / implementations / integrations - ServiceNow solutions / workflows - Target enterprise accounts and decision-makers Campaign Execution (Multi-Channel) - Run campaigns across: - LinkedIn Ads (primary channel) - Google Ads - Email / outbound campaigns - Drive campaigns for webinars, demos, case studies, and whitepapers - Create messaging aligned with enterprise pain points Pipeline & Conversion Ownership - Generate qualified leads → meetings → pipeline - Work with SDR/Sales teams to improve: - Lead quality - Conversion rates - Focus on pipeline impact, not just CPL AI & Optimization - Use AI tools for: - Ad copy and campaign messaging - Audience targeting and segmentation - Campaign optimization and insights - Continuously improve performance using data Tracking & Analytics - Manage tracking (UTMs, pixels, CRM integration) - Analyze metrics (CTR, CPL, SQLs, pipeline value) - Share insights and optimize campaigns Collaboration - Work with content/design for enterprise-ready assets - Align with sales on ICP, accounts, and feedback loops Technical background 3–5 years of experience in B2B Demand Generation / Performance Marketing Experience working in enterprise / IT services / SaaS environment Hands-on exposure to: - SAP ecosystem OR ServiceNow platform (preferred) Strong experience in: - LinkedIn Ads (must-have) - ABM (Account-Based Marketing) - B2B funnel management Proven ability to generate: - Enterprise leads - Qualified meetings - Pipeline contribution Strong understanding of: - Enterprise buying cycles - Multi-stakeholder decision-making Minimum skills we look for Must Have - Experience in enterprise demand generation - Ability to target and engage enterprise decision-makers - Strong ownership of pipeline and performance metrics Nice to Have - Experience in SAP / ServiceNow ecosystem - Experience in SaaS / IT services / consulting firms - Familiarity with CRM tools (Salesforce, HubSpot, etc.) - Exposure to AI tools (ChatGPT, Claude, Jasper, etc.)

• Develop and maintain ServiceNow configurations, workflows, integrations, and automation across ITSM, CSM, and SOM modules. • Execute platform enhancements, upgrades, and feature enablement in line with roadmap priorities and governance standards. • Provide advanced troubleshooting, root cause analysis, and technical support across the ServiceNow platform. • Support business and IT stakeholders in shaping requirements and converting them into robust, scalable designs. • Lead improvements to CMDB data quality, governance, and lifecycle processes, ensuring accuracy and service alignment. • Establish and refine platform processes, standards, and documentation for a growing and maturing instance. • Monitor platform usage and performance, identifying opportunities for automation, optimisation, and enhanced user experience. • Maintain accurate technical documentation, knowledge articles, and configuration inventories.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY CVS Health is looking for a ServiceNow CMDB Engineer to design, implement, govern, and continuously improve the ServiceNow Configuration Management Database (CMDB). The role ensures accurate CI data, reliable relationships, and strong data quality to support ITSM, ITOM, SecOps, and enterprise service management. The ideal candidate has deep hands‑on CMDB experience, strong technical and analytical skills, and expertise in discovery, service mapping, and configuration management best practices. What We Expect of You - - CMDB Design & Implementation - Design, implement, and maintain the CMDB aligned to ServiceNow CSDM. - Define CI classes, attributes, relationships, and lifecycle states for service visibility and operations. - Configure and govern Identification and Reconciliation Engine (IRE) rules to ensure CI accuracy, uniqueness, and data integrity across sources. - Data Quality & Governance - Establish and enforce CMDB data quality standards (completeness, correctness, compliance). - Develop dashboards, KPIs, and health reports to monitor accuracy and maturity. - Lead audits, data reviews, remediation, and continuous improvement to keep the CMDB a trusted system of record. - Discovery & Service Mapping - Configure, maintain, and optimize ServiceNow Discovery, Service Mapping, and ITOM integrations. - Troubleshoot discovery errors, data conflicts, and CI relationship issues. - Optimize schedules, credentials, probes, and patterns to maximize coverage and accuracy with minimal impact. - Collaboration & Enablement - Partner with ITSM, ITOM, SecOps, infrastructure, and application teams to align CMDB usage with business and operational needs. - Provide guidance, documentation, and training on CMDB processes, data models, and best practices. - Support platform upgrades, testing cycles, and continuous improvement across the ServiceNow ecosystem. - Integration & Automation - Integrate the CMDB with cloud platforms, monitoring tools, asset systems, and CI/CD pipelines. - Design automations and workflows to maintain CI accuracy throughout the lifecycle. - Ensure reliable CMDB data underpins event, incident, change, and problem management. - Leverage ServiceNow Now Assist / AI (e.g., Agent Studio) to enhance data quality, automation, and insights. REQUIRED QUALIFICATIONS - 5+ years of hands‑on ServiceNow CMDB experience in a CMDB or ITOM engineering role - 3+ years of product knowledge of CMDB architecture, CI lifecycle management, CSDM, Discovery, and Service Mapping - Certified ServiceNow Certified System Administrator (CSA) PREFERRED QUALIFICATIONS - Platform & Process Experience - Experience with ServiceNow SPM, PPM, or Demand Management. - Familiarity with agile frameworks (Scrum, SAFe) and backlog management. - Experience supporting incident, change, problem, event, and service management processes using CMDB data. - Familiarity with ServiceNow Now Assist / AI capabilities, including Agent Studio. - Collaboration & Stakeholder Skills - Excellent customer‑facing skills, with the ability to engage executive stakeholders and external partners. - Proven ability to collaborate across ITSM, ITOM, SecOps, cybersecurity, legal, compliance, engineering, and operations teams. - Strong communication, facilitation, and influencing skills across technical and non‑technical audiences. - Analytical & Delivery Skills - Strong analytical mindset with the ability to use data, KPIs, and metrics for prioritization and decision‑making. - Ability to manage multiple priorities in a fast‑paced, complex enterprise environment. - Demonstrated success working in virtual and geographically distributed teams. - Excellent problem‑solving skills with adaptability in dynamic delivery environments. - Certifications - ServiceNow CMDB Certification - ServiceNow ITOM Discovery Certification - ServiceNow Service Mapping Certification - ServiceNow Agentic AI / Now Assist Micro Certification - Certified Implementation Specialist -Data Foundations EDUCATION Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience). BUSINESS OVERVIEW Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $83,430.00 - $222,480.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Provide development support for the implementation of an IT Storefront in ServiceNow • Design, develop and test technical solutions • Create and manage scripts and workflows/flows • Build dashboards based on application data models and external data sources • Address problems of systems integration, compatibility and multiple platforms • Consult with project teams and end users to identify application requirements • Participate in development of software documentation and technical reports • Participate in engagements with customers to gather their needs, design customized solutions, and present these solutions effectively, from initial discussions through implementation • Engage in workshops and meetings to gather requirements, present and validate solutions and test the interpretation of the client’s needs • Understand and drive process optimization, efficiencies and productivity • Contribute to architecture design and reviews as required, ensuring initiatives are aligned with future state • Identifies risks, opportunities, compliance issues, or other architectural concerns with the platform, with a strong focus on data security • Contribute to data governance policies and procedures to ensure data quality and accuracy • Perform data analysis to identify trends, patterns, and anomalies