• Coordinate the management of a strategic portfolio which includes multiple related programs and projects directed toward an enterprise pillar • Provide direction and guidance to program and project managers to monitor cost, schedule and technical performance of component projects and operations • Develops and improves portfolio and program processes, applies business and organizational knowledge, and leadership skills • Composes and delivers periodic presentations for executive management, the Program Operating Committee, and the Executive Steering Committee • Develops budget, financial projections, and forecasted ROI for the program

• Plan, execute, and oversee AI/ML projects across their lifecycle, from ideation to deployment. • Manage and influence stakeholders, including- business, product, development team members on solution delivery and scope. • Serve as the project manager for their delivery teams by enabling the team to self-organize, remove impediments, and nurture an environment for high-performing team dynamics. • Work closely and use best practices with the delivery team to support daily standup, backlog refinement, sprint planning, retrospectives, and long-term release planning. • Manage project budget and resources efficiently, optimizing workload and resource allocation. • Leverage Fortive Business System tools to implement visual and daily management and appropriate standard work. • Drive improvements in the product development processes to increase product quality, program cycle time, and development costs. • Source issues, problems, and ideas from developers and other teams to find solutions for problems. • Ensure development programs have robust plans and resource alignment for execution • Escalate resource conflicts and drive resolution with engineering leadership. • Collaborate with internal and external stakeholders and partner with vendors as required by the program. • Track project progress and generate comprehensive reports using reporting tools and dashboards. • Drive team accountability and coordinate efforts to meet project milestones • Stay up to date on AI and Agile trends and best practices, continuously seeking opportunities to improve processes and team productivity.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Principal, Technical Program Management within Research & Development (R&D). About the job Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences designed to be trusted, simple and smart. Twilio is looking for a Principal, Technical Program Management to help direct a portfolio of strategic, complex, and multidisciplinary programs that significantly accelerate R&D's business impact. You'll set program strategy and lead program teams to successfully deliver business, operational, and technical improvements across Engineering & Product organizations. As a trusted strategic advisor, you will play a critical role in driving alignment, setting priorities, and delivering high-impact programs that advance strategic initiatives. The Principal, Technical Program Management in R&D is highly visible and requires a strong balance of strategic insight, execution excellence, and cross-functional leadership. You will navigate seamlessly between big-picture planning and hands-on delivery to ensure key initiatives move forward in a dynamic, scaled agile environment. You'll also be expected to adapt your program portfolio proactively in response to evolving business needs and organizational complexity. Your expertise in your domain areas is regarded as expert level and authoritative, both within R&D and across the company. Responsibilities In this role, you’ll: - Lead high-impact, cross-org technical programs: Direct the execution of programs spanning multiple products and platforms characterized by significant technical complexity and executive visibility. You are the primary driver for aligning engineering teams toward a unified delivery goal. - Define and drive the execution strategy: Establish the sequencing, governance models, and integration approaches for large-scale initiatives. You move beyond a project plan to define the launch readiness criteria and operational success metrics that ensure a high-quality release. - Align cross-org delivery and dependencies: Manage the execution roadmap across Product and Engineering teams. You proactively surface technical tradeoffs, resourcing gaps, and critical decision points, providing data-backed recommendations to leadership. - Partner on technical approach and risk: Collaborate deeply with senior engineers and architects to validate integration patterns and operational risks. You ensure that execution plans reflect real-world system constraints, failure modes, and security requirements. - Establish ownership and accountability: Implement clear ownership models (such as RACI or DRI) across organizations. You navigate conflicting priorities between teams to maintain momentum and ensure clear lines of responsibility. - Anticipate platform-wide impacts: Ensure that critical non-functional requirements—such as observability, supportability, billing implications, and GTM readiness—are integrated into the program lifecycle and validated before launch. - Build durable program mechanisms: Create and refine operating cadences, reporting standards, and readiness dashboards. You contribute to the improvement of Twilio’s R&D execution engine by developing templates and playbooks that can be reused across the organization. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: - 10+ years of experience managing technical projects in the software engineering domain. - Proven Program Leadership: Demonstrated success in delivering large-scale technical programs across multiple organizations with multi-quarter timelines and intricate dependencies. - Technical Fluency: Ability to engage deeply in architecture and integration discussions. You can identify hidden technical risks, assess complexity, and drive rigorous operational readiness planning. - Influence without Authority: Proven ability to build relationships across organizational boundaries and drive alignment among senior stakeholders with competing priorities. - Communication Excellence: Ability to craft executive-ready narratives that crisp up complex tradeoffs into clear, actionable recommendations for leadership. - Resilience in Ambiguity: Comfort with shifting specifications or standards; you create the conditions for engineering teams to remain productive and focused during periods of high ambiguity. - Execution Rigor: A default-to-action mindset with the ability to build and enforce the mechanisms (dashboards, cadences, checklists) required to maintain high-velocity execution. - Bachelor’s degree in Computer Science, Engineering, a related field or equivalent practical experience. Desired: - Master’s in computer science or engineering or a related field. - 5+ years of technical program management at hyperscaler or Fortune 100 cloud software/infrastructure companies. - Experience in telephony, email, messaging, social media, or other electronic communications. Location This role will be remote and based in the United States. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 - 213,900.00 - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00 - $226,500.00 - Based in the San Francisco Bay area, California: $201,280.00 - 251,600.00 - This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until Monday, April 20, 2026 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Lead strategic direction for operational excellence, drive continuous improvement initiatives, engage stakeholders across the organization, and ensure optimized processes deliver measurable business and customer value.