Location Designation: Fully Remote Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview: The Consultant, BenTech Production Support is responsible for the ongoing support, maintenance, and stability of BenTech production integrations across Group Benefit Solutions (GBS). This role ensures the reliable operation of critical capabilities, including EOI Single Sign-On (SSO) and APIs supporting Eligibility, Enrollment, Plan Configuration, and Absence. This position plays a key role in maintaining production health by proactively monitoring integrations, resolving issues, and partnering across internal teams, clients, and BenTech platforms to deliver a seamless and consistent client experience. What You'll Do: Production Support & Incident Management - Provide day-to-day production support for BenTech integrations, including EOI SSO and API-based data exchanges. - Monitor and review payload transmission logs to identify production issues, errors, and data discrepancies. - Troubleshoot and resolve incidents in partnership with clients and benefits administration platforms. - Perform root cause analysis and ensure timely resolution of production defects and incidents. - Support escalation management and contribute to incident communication and resolution tracking. Integration Stability & Operations - Maintain and support production APIs and integrations across Eligibility, Enrollment, Plan Configuration, and Absence management. - Ensure data integrity, accuracy, and timeliness across all production integration points. - Partner with Technology and Product teams to implement fixes, enhancements, and preventative solutions. - Identify trends in production issues and drive improvements to reduce recurrence. Client & Partner Support - Participate in client and BenTech platform meetings to support ongoing production operations and issue resolution. - Communicate clearly with technical and non-technical stakeholders regarding production incidents and status updates. - Partner with clients and platforms to ensure alignment on issue resolution and system performance expectations. - Contribute to a responsive, transparent, and solutions-oriented support experience. Operational Excellence & Continuous Improvement - Collaborate with internal stakeholders across Product, Technology, Operations, and Client Management to improve production performance. - Document incidents, resolutions, and support processes to build knowledge and scalability. - Identify process gaps, risks, and opportunities for automation and operational efficiency. - Support initiatives that enhance monitoring, alerting, and overall production support capabilities. What You'll Bring: Required Experience & Expertise - 3+ years of experience in group insurance with a focus on data management, data exchange, and integrations. - Preferably, the ideal candidate brings hands-on experience supporting EDI, APIs, and Single Sign-On (SSO) frameworks (SAML/OAuth). - Strong troubleshooting and analytical skills, including experience reviewing logs and data payloads. - Experience working with benefits administration or HRIS platforms (e.g., Workday, Benefitfocus, Businessolver, etc.). - Ability to manage multiple incidents and priorities in a fast-paced production environment. Core Capabilities - Strong ownership mindset with accountability for production stability and issue resolution. - Detail-oriented problem solver with a focus on root cause analysis. - Collaborative partner across cross-functional and external teams. - Effective communicator, especially during incident management scenarios. - Continuous improvement mindset with focus on reliability and scalability. Education - Undergraduate degree preferred and/or equivalent work experience. Colorado Statement: It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above. #LI-SV1 #LI-REMOTE Pay Transparency Salary range: $80,000 - $93,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Job Requisition ID: 93692 #GBS

Advisor | Bright Harbor Advisor Network Remote | Part Time or Full Time (Flexible as Needed) When disaster strikes, people need more than information. They need someone they can trust. Bright Harbor Advisors are compassionate guides who help individuals and families navigate the overwhelming path to recovery after federally declared disasters. As an Advisor, you will meet people during one of the most difficult times in their lives and support them as they find clarity, make critical decisions, and begin to rebuild. About the Role Bright Harbor Advisors are part of a nationwide network that is activated during large-scale natural disasters. You will work remotely to support survivors across the country, providing personalized guidance tailored to each person’s unique situation. From the first assessment through long-term recovery, you will help clients understand their options, move forward with confidence, and connect with services that can make a real difference. This is not an IT, technical support, or cybersecurity role. It is focused on people, recovery, and helping communities rebuild after natural disasters (you would be surprised how many folks with IT backgrounds apply, so we want to be clear up front). What You Will Do - Support 20 to 80 clients per month during disaster response activations, offering calm and steady guidance - Lead survivors through onboarding, recovery planning, and key decisions that shape their next steps - Share clear information, trusted resources, and referrals based on each client’s situation - Document each case accurately in the Bright Harbor platform, tracking progress from start to finish - Collaborate with teammates and outside experts when clients need specialized support What We Are Looking For - Available to respond quickly when a natural disaster occurs, with flexible part-time or full-time availability during activation periods - Experience in disaster recovery, housing support, case management, or community rebuilding — or lived experience as a survivor who wants to help others - Self-motivated, organized, and dependable, with strong follow-through - Comfortable using technology and eager to learn new tools and systems - Excellent communicator with empathy, emotional intelligence, and patience - Committed to acting with integrity and driven by a genuine desire to help others Training and Support You will complete up to 30 hours of training designed to give you the knowledge and confidence to guide survivors through the recovery process. You will also receive ongoing support from Bright Harbor staff and other Advisors during deployments. Lived Experience If you have lived through a disaster and want to help others recover, we want to hear from you. What matters most is your ability to listen, communicate clearly, stay organized, and lead with empathy.

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Consultant within PNC's Commercial Lending Operations organization, you will be based remotely. In this role, you will support Fulfillment by providing comprehensive loan documentation support, ensuring new and existing team members understand requirements and expectations. This role will provide clear guidance, aligned with internal legal resources, and support day‑to‑day inquiries and escalations. Success in this role requires a strong legal background and deep expertise in loan documentation. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Leads critical operational support and/or implementation of complex services, processes, capabilities or initiatives within an operational unit, and oversees performance and risk indicators. - Establishes process performance measurements and oversees business impact. May implement critical business support services. Communicates performance statistics to internal stakeholders and senior management. - Promotes the production workflow and oversees escalated process issues. Independently identifies and manages the resolution of exceptions and serves as a point of escalation. May coach operations process managers and team members . - Determines and/or drives change and improvement efforts in production and/or processes. May develop and oversee policy change and/or improvement. Ensures understanding, acceptance and support for business support services, methods, capabilities or initiatives through collaboration with executives, business partners and team members. - Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP) Competencies Accuracy and Attention to Detail, Business Process Design, Consulting, Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Solving, Process Management, Products and Services, Standard Operating Procedures Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $65,000.00 – $149,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 03/26/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

• Facilitate strategy, roadmap, design, and planning workshops • Ensure that customer expectations are appropriately set and managed • Lead technical project teams in the delivery of consulting service offerings • Drive and manage the objectives, requirements gathering, project tasks/milestone, project status, dependencies, and timelines, to ensure engagements are delivered successfully and on time while meeting the business objectives • Breaks down the problem into manageable segments, identifies the factors that affect the problem and decides how to approach the project • Final editing and sign off on project deliverables • Presentation of deliverables to client executive management • Support business development pursuits through client discovery meetings that help qualify opportunities and allow the ideation of a strawman proposal • Represent service offerings during the sales cycle, including project scoping, proposal development, and presenting proposals to clients • Develop and promote relationships with customers and present technical solutions to C-Level executives • Develop and enhance AHEAD Advisory services offerings, including consulting offerings and deployment services • Technology thought leader and evangelist • Maintain a broad knowledge and understanding of the current and anticipated future state of the IT marketplace including IT trends, technologies, and standards • Mentor to team members