Bright Harbor

Advisor | Bright Harbor Advisor Network Remote | Part Time or Full Time (Flexible as Needed) When disaster strikes, people need more than information. They need someone they can trust. Bright Harbor Advisors are compassionate guides who help individuals and families navigate the overwhelming path to recovery after federally declared disasters. As an Advisor, you will meet people during one of the most difficult times in their lives and support them as they find clarity, make critical decisions, and begin to rebuild. About the Role Bright Harbor Advisors are part of a nationwide network that is activated during large-scale natural disasters. You will work remotely to support survivors across the country, providing personalized guidance tailored to each person’s unique situation. From the first assessment through long-term recovery, you will help clients understand their options, move forward with confidence, and connect with services that can make a real difference. This is not an IT, technical support, or cybersecurity role. It is focused on people, recovery, and helping communities rebuild after natural disasters (you would be surprised how many folks with IT backgrounds apply, so we want to be clear up front). What You Will Do - Support 20 to 80 clients per month during disaster response activations, offering calm and steady guidance - Lead survivors through onboarding, recovery planning, and key decisions that shape their next steps - Share clear information, trusted resources, and referrals based on each client’s situation - Document each case accurately in the Bright Harbor platform, tracking progress from start to finish - Collaborate with teammates and outside experts when clients need specialized support What We Are Looking For - Available to respond quickly when a natural disaster occurs, with flexible part-time or full-time availability during activation periods - Experience in disaster recovery, housing support, case management, or community rebuilding — or lived experience as a survivor who wants to help others - Self-motivated, organized, and dependable, with strong follow-through - Comfortable using technology and eager to learn new tools and systems - Excellent communicator with empathy, emotional intelligence, and patience - Committed to acting with integrity and driven by a genuine desire to help others Training and Support You will complete up to 30 hours of training designed to give you the knowledge and confidence to guide survivors through the recovery process. You will also receive ongoing support from Bright Harbor staff and other Advisors during deployments. Lived Experience If you have lived through a disaster and want to help others recover, we want to hear from you. What matters most is your ability to listen, communicate clearly, stay organized, and lead with empathy.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re hiring a Partner Marketing Lead to build one of Bright Harbor’s most critical growth channels. This is an early stage, high ownership role for a senior, full stack marketer who still loves to execute and can personally own work end to end. You’ll shape and execute Bright Harbor’s partnership marketing strategy across the full disaster recovery ecosystem, working with both large national institutions and smaller local organizations. This includes: - Some of the largest insurance carriers - Brokers - Brands - Government entities in the country - Grassroots NGOs - Regional vendors You’ll be responsible for developing integrated campaigns and narratives that partners actively want to participate in. Your work should turn partnerships into meaningful reach and measurable impact for disaster survivors, not just logos or announcements. The role emphasizes product and content marketing, while requiring comfort owning campaigns across channels and lifecycle stages. You’ll collaborate closely with social, operations, and design partners, while still doing significant hands-on work yourself and retaining clear ownership of outcomes. What You’ll Do - Own partnership marketing as a channel: Take full ownership of how partnerships show up in Bright Harbor’s marketing, from positioning and messaging to campaigns, content, and ongoing engagement. - Develop and execute integrated campaigns: Lead end-to-end partnership campaigns, from concept and narrative development through execution, launch, and follow-through across channels. - Tell big, important stories with rigor and taste: Translate complex, emotionally charged topics (disaster recovery, risk, climate change, resilience) into clear, compelling narratives that are credible, human, and effective. - Collaborate with partners: Develop a clear understanding of partner goals across the disaster recovery ecosystem, from national carriers and public agencies to local NGOs and vendors. Collaborate with partners to co-create campaigns, toolkits, and materials that align incentives and translate into real reach and real outcomes for survivors. - Operate as a full-stack marketer: Personally contribute across content, messaging, campaign development, partner toolkits, and other core assets, rather than outsourcing ownership. This includes bridging between partners and their survivor populations, making sure that our collaborative storytelling extends through onboarding and beyond. - Collaborate cross-functionally: Work closely with internal marketing, ops, design, and even product teams to ensure cohesive execution, while retaining clear ownership of outcomes. - Measure and iterate: Define success metrics for partnership marketing efforts and use data, feedback, and judgment to improve impact over time. Qualifications - 8+ years of experience designing and running multi-channel campaigns that drove meaningful results. - Proven experience working with partners, especially in multi-stakeholder or ecosystem-driven environments. - Exceptional writing skills and strong editorial judgment; care deeply about clarity, tone, and quality. - Deep experience in product marketing and content marketing, with the ability to connect product value to outcomes your audience actually cares about. - Comfort operating as a high-impact individual contributor in an early-stage environment. - Strong taste and high standards; know what good looks like and push work to meet the bar. - Ability to navigate ambiguity and build structure where none exists. Nice to Have - Experience in disaster recovery. - Experience partnering with NGOs, insurance companies, or brands. - Experience working in an early-stage startup environment. Benefits - Purpose-Driven Work: Make an impact on people’s worst days; every team member works directly with survivors. - Conscious Leadership: Extreme ownership, clear feedback, and a culture of performance and gratitude. - Team Wellbeing: Fully paid employee health insurance, mental health support, generous parental leave, unlimited PTO, and equity for every employee. Company Description Bright Harbor is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and customers.