Technical Account Manager Remote Jobs in Ohio (US)
This page tracks remote technical account manager openings that are location-eligible for Ohio.
This page tracks remote technical account manager openings that are location-eligible for Ohio.
Open jobs
413
Hiring companies this week
6
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$78,800 - $158,000
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413 Jobs
315 Companies
グローバルにビジネスを展開する大企業から、中堅・中小企業まで、品質マネジメントシステム(QMS)を管理するソフトウェアとして、世界中の様々な企業で採用されています。ここではQMSに関連する文書や教育、品質管理等の最新情報を配信しています。
• Build and maintain consultative relationships with assigned Success Premium customers. • Develop deep understanding of customer environments, including architecture, workflows, stakeholders, and risks. • Translate customer context into tailored technical guidance that drives adoption and value. • Proactively recommend features, configurations, and best practices aligned to customer goals. • Identify and mitigate risks before they impact operations. • Guide adoption of new capabilities that deliver measurable business outcomes. • Orchestrate internal resources across Support, Engineering, Services, and Sales Operations. • Partner with Operational TAMs to ensure continuity across proactive and reactive engagements. • Demonstrate value and reduce risk to positively influence retention and renewal outcomes.
Abascus Insights is a technology company working to improve people's lives by "harnessing the healthcare data explosion" through intelligent integration software. Founded in 2017 b
• Own day-to-day technical health of assigned client environments, ensuring stability, performance, and SLA adherence. • Lead investigation and resolution of complex technical issues, including escalation management. • Own Root Cause Analyses (RCAs), including clear documentation of root cause, impact, and corrective actions. • Define and lead client UAT strategy, execution, and sign-off. • Coordinate testing activities across DataOps, QA, Engineering, and client teams. • Drive defect triage and resolution, ensuring alignment on severity, priorities, and exit criteria. • Support interoperability and regulatory testing (e.g., FHIR-based data, file and API validation). • Build trusted working relationships with client technical and operational stakeholders. • Act as the voice of the customer, translating client needs and feedback into actionable internal insights. • Ensure clients understand and effectively use Abacus products to achieve business outcomes. • Lead through influence across Product, Engineering, DataOps, QA, and Client Success teams. • Contribute to the evolution of support, testing, and delivery playbooks. • Identify opportunities to improve efficiency through standardization, automation, and tooling.
#1 Global Platform To Simplify & Scale Your Telco, ISP, Network, Phone, & Security Stack.
• Lead enterprise onboarding sessions and technical discovery with full accountability for outcomes • Configure the CommandLink ITSM platform: services, workflows, automation rules, escalation policies, and reporting • Design and implement alerting and monitoring policies aligned to SLAs/SLOs • Own integrations with external ITSM systems (ServiceNow, Jira, Freshservice) via APIs/webhooks • Act as the primary technical owner for assigned enterprise accounts — accountable for adoption, satisfaction, and technical success • Guide customers in adopting ITSM workflows, monitoring, and AIOps capabilities • Run QBRs and proactively deliver improvement plans, not just recommendations • Troubleshoot and resolve workflow, alerting, and integration issues with urgency and precision • Join customer-facing sales calls as the technical authority on ITSM, monitoring, and workflow automation • Collaborate with sales engineers to design solutions and ensure requirements are fully addressed • Deliver platform demos that clearly showcase execution-ready solutions • Takes on additional responsibilities and projects as needed to support the success of the team and organization.
Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship product, Private Cloud Director, turns your existing hardware into a full-featured, future-ready private cloud. Over 30,000 nodes in production at some of the world’s largest enterprises. Inclusive, globally distributed company backed by prominent investors. Values: innovation, customer obsession, ownership, radical candor, and excellence.
Role Description As a Technical Account Manager (TAM) at Platform9, you will combine strong technical depth with account management skills to deliver Personalized, Proactive, Preventative, and Reactive enterprise-class support and customer success services. You will act as a trusted technical advisor to assigned customers and a key partner to the Account/Sales Team, helping customers achieve reliability, performance, and adoption outcomes across the Platform9 portfolio. - Own technical relationship and outcomes for a portfolio of enterprise customers. - Identify, manage, and drive resolution of critical technical issues and customer-impacting risks. - Monitor and manage open cases during business hours. - Perform environment assessments and documentation. - Plan and guide lifecycle activities. - Proactively analyze risk using known issues and customer-specific configurations. - Monitor customer environments using available telemetry/health signals. - Ensure adherence to Platform9 best practices for reliability, security, and performance. - Prepare and deliver periodic and custom reports. - Communicate new capabilities and recommendations relevant to the customer’s goals. - Educate customers on Platform9 tools, workflows, and operational patterns. - Compile and deliver root cause analysis as required. - Represent Platform9 in recurring support/customer success meetings. - Manage special projects as assigned by management. Qualifications - Excellent written and verbal communication skills. - Strong interpersonal skills and customer service mindset. - Account management and project/program management experience. - Strong aptitude for learning new technologies. - Creative, structured approach to problem solving. Requirements - In-depth knowledge in three or more technical areas: - Linux systems administration (Ubuntu/RHEL). - Kubernetes and cloud-native operations. - OpenStack and/or private cloud infrastructure. - Virtualization technologies (KVM/QEMU/libvirt). - Networking (TCP/IP, routing/switching fundamentals). - Storage/infrastructure integrations (Ceph concepts, iSCSI/NFS fundamentals). - Automation/Infrastructure as Code (Terraform/Ansible). - Observability and troubleshooting (metrics/logs/traces basics). - Ability to follow standard engineering principles and practices. - Travel to customer domestic sites and other global sites as necessary. - 24x7 availability for after-hours on-call support. Benefits - Competitive salary and benefits package. - Flexible work environment. - Opportunities for professional development. Company Description Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship product, Private Cloud Director, turns your existing hardware into a full-featured, future-ready private cloud. - Over 30,000 nodes in production at some of the world’s largest enterprises. - Inclusive, globally distributed company backed by prominent investors. - Values: innovation, customer obsession, ownership, radical candor, and excellence.
Role Description Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience. As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform. - Partner with customers to understand their business goals, cybersecurity strategy, and technical architecture. - Guide customers through adoption and operational maturity using tailored value realization plans. - Act as a trusted advisor, aligning customer objectives with the Netskope roadmap. - Share best practices and connect customers with the right resources across the organization. - Blend technical expertise with business insight to drive customer loyalty, retention, and growth. Typical TAM activities - Customer Success Planning: Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews. - Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design. - Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations. - Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture. - Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations. - Insights & Best Practices: Share new use cases, lessons learned, and optimization opportunities with customers and across the Netskope community. - Product Alignment & Feedback: Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance. - Technology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives. - Reporting & Communication: Deliver regular status updates and executive-level summaries to highlight progress, risks, and outcomes. - Cross-functional Collaboration: Orchestrate resources across Netskope and the customer organization to drive successful adoption and long-term retention. Qualifications - 5+ years of experience as a Professional Services Consultant or Technical Account Manager. - Proven track record of success and strong presentation skills at both the executive and architect levels. - Solid knowledge and prior experience with network security technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways. - Strong understanding of networking concepts, MDM, and Cloud APIs. - Experience working with large enterprise customers (Fortune 500 experience a plus). - Proficiency in at least one scripting language (e.g., Perl, Python). - Familiarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX). - Knowledge of data encryption technologies, SIEM, and load balancing. - Strong background in network architecture. - Must be proficient in written and spoken English. Requirements - Bachelor’s Degree preferred; relevant experience will also be considered. Benefits - Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. - Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Plume Design, or simply Plume, is on a mission to deliver better digital experiences in homes, multi-dwelling units, small businesses, and beyond by providing self-optimizing, adap
Role Description Plume is seeking a customer-focused Sr. Technical Account Manager (TAM) to serve as a trusted technical and operational advisor for strategic ISP and Enterprise customers. This is a highly collaborative, customer-facing role that combines technical problem-solving, stakeholder management, program coordination, and operational leadership. The TAM works closely with customer technical teams as well as internal Product, Engineering, Support, and Delivery organizations to drive successful deployments, platform adoption, release management, and ongoing customer success. The ideal candidate brings strong technical aptitude, excellent communication skills, and the ability to confidently navigate both technical and business discussions. This role is best suited for someone who can effectively leverage technical teams and tools to drive outcomes, rather than functioning as a software engineer embedded within Customer Success. The TAM develops deep knowledge of customer environments, ISP operational workflows, and Plume platform capabilities, helping customers successfully adopt and operationalize Plume solutions at scale. Responsibilities - Serve as the primary technical and operational point of contact for assigned customer accounts. - Build trusted relationships with ISP and Enterprise technical stakeholders. - Coordinate cross-functional efforts between customers and Plume Product, Engineering, Support, and Delivery teams. - Drive technical issue resolution, escalation management, and follow-through to completion. - Support customer onboarding, deployments, integrations, release planning, and operational readiness. - Help customers successfully adopt and operationalize Plume platform capabilities and tools. - Facilitate troubleshooting sessions and coordinate investigations across multiple technical teams. - Analyze trends, recurring issues, and operational gaps to proactively improve customer outcomes. - Assist customers with platform usage, APIs, reporting tools, dashboards, and operational workflows. - Create and maintain clear customer-facing documentation, operational processes, and internal runbooks. - Lead regular technical reviews, status meetings, and customer operational governance discussions. - Translate customer feedback into actionable recommendations for Product and Engineering teams. - Help drive alignment across internal and external stakeholders to achieve shared goals and timelines. - Partner with Engineering and Support teams on complex technical escalations when needed. - Contribute to the development of TAM operational processes, best practices, and customer engagement models. Qualifications - Bachelor’s degree in Computer Science, Engineering, Information Systems, Telecommunications, or related field preferred. - Equivalent practical experience will also be considered. - Experience in a customer-facing technical role such as Technical Account Management, Solutions Engineering, Sales Engineering, Technical Program Management, Customer Success Engineering, or Technical Support. - Experience working with ISPs, telecommunications providers, networking vendors, or cloud/SaaS platforms preferred. - Strong ability to communicate technical concepts clearly to both technical and non-technical audiences. - Proven experience managing customer relationships and coordinating cross-functional technical initiatives. - Experience handling technical escalations and driving issue resolution across multiple teams. - Strong organizational, analytical, and project coordination skills. - Comfortable operating in fast-paced environments with evolving priorities. - Ability to learn new technologies and platforms quickly. Required Skills - Excellent verbal and written communication skills. - Strong stakeholder management and customer engagement abilities. - Ability to independently lead customer technical discussions and operational reviews. - Strong problem-solving and troubleshooting mindset. - Excellent organizational and follow-through skills. - Ability to manage multiple priorities and coordinate across teams effectively. Technical Skills - Working knowledge of cloud platforms, SaaS environments, and APIs. - Familiarity with networking concepts including LAN/WAN, routing, switching, WiFi, and CPE/gateway technologies. - Experience using technical troubleshooting tools such as logs, dashboards, SSH, packet captures, or monitoring platforms. - Familiarity with data analysis and reporting tools. - Ability to run or interpret SQL queries and technical reports is preferred. - Familiarity with Jira, Confluence, Slack, and related collaboration tools. Preferred Experience - ISP or telecommunications industry experience. - Vendor-side experience supporting service providers or enterprise customers. - Experience with WiFi technologies (802.11 standards), gateway devices, or broadband platforms. - Exposure to OpenSync, OpenWRT, RDK, or similar ecosystems. - Familiarity with cloud operational tooling, dashboards, analytics platforms, or API integrations. - Experience supporting customer release management or operational governance processes. Nice-to-Have Technical Skills - Advanced SQL or analytics experience. - Scripting or coding experience. - Cloud architecture certifications or experience. - Deep packet/network troubleshooting expertise. - Experience with Databricks, SageMaker, Mixpanel, or similar platforms. Preferred Certifications - CCNA / CCNP - CWNA / CWSP - AWS Certified Cloud Practitioner or Solutions Architect - PMP or equivalent project/program management certification - ITIL Foundation or similar operational certification
Know with certainty that your defenses will protect you against the latest threats.
• Serve as the primary technical point of contact for customer accounts, ensuring successful deployment and long-term satisfaction. • Lead product demonstrations, proof-of-value engagements, and technical workshops for customers and partners. • Translate customer requirements into scalable implementation plans, coordinating with internal teams to deliver results. • Troubleshoot and resolve technical issues, leveraging internal engineering and security teams as needed. • Develop and maintain technical documentation to support customer implementations and best practices. • Act as a customer advocate by feeding insights and enhancement requests back to product and engineering teams.
Unleashing the Power of Business through the Transformative use of Next Generation Technology.
• Manage day-to-day operations of the entire service desk team. • Provide high-level technical guidance to the team. • Ensure service and support exceed customers’ expectations. • Coordinate after-hours accountability for proper leadership and engineer coverage. • Conduct baseline KPI reviews and ensure team members adhere to established practices. • Provide exceptional frontline service via both email and phone support. • Maintain visibility into service desk performance and workload trends. • Own customer escalations and support, acting as an escalated resource for engineers. • Identify areas of improvement and make suggestions for change. • Mentor and coach team members for professional development.
Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications.
Role Description The Technical Sales Representative is responsible for driving specification influence, technical adoption, and sales growth through direct engagement with architects, consultants, building owners, and contractors. The role is primarily customer-facing, with a defined balance between external engagement and internal development and growth activities. Approximately 80% of the role is focused on direct customer engagement, with the remaining 20% dedicated to training, Technical Development Plans (TDP), and new product sales efforts. This job will typically be expected to perform duties Monday – Friday, 8am – 5pm, with occasional weekend work and travel. - Plan, coordinate, and deliver AIA-approved or AIA-aligned presentations to architectural and design firms, including in-person and virtual lunch-and-learns - Build and maintain strong relationships with architects, consultants, building owners, and contractors to influence specifications and project decisions - Engage engineering and design consultants by providing technical data, testing information, and application guidance to support system selection - Work directly with building owners and end users to present solutions focused on performance, lifecycle value, durability, and ROI - Partner with contractors to support product selection, application, pre-construction planning, and project execution - Provide follow-up materials including specifications, technical documentation, samples, and application support - Track presentation activity and resulting specification opportunities to measure effectiveness - Support consultants and project teams throughout the design phase to ensure proper product selection and compliance with requirements - Deliver technical training for internal sales teams, distributors, and contractors - Support onboarding and ongoing education initiatives for sales and technical teams - Assist with new product launches by educating customers on benefits, applications, and competitive positioning - Provide market feedback to internal teams to support continuous improvement and product development - Participate in Technical Development Plan (TDP) activities, including monthly sustainment calls and professional development initiatives - Stay current on industry trends, building codes, standards, and competitive products - Serve as a liaison between owners, architects, consultants, and contractors to support project success - Provide installation guidance, best practices, and technical troubleshooting as needed - Other duties as assigned Qualifications - Building materials, construction methods, and architectural specifications - Sales processes related to specification-driven - Relationship-building and consultative selling skills - Technical communication and training delivery - Organization and time management skills - Problem-solving and analytical thinking - Proficiency with CRM systems and virtual collaboration - Ability to manage multiple projects and priorities simultaneously - Ability to translate technical information into clear, actionable insights - Ability to work independently in a remote environment with minimal supervision - Ability to travel as required and adapt to varying customer environments Requirements - Bachelor’s Degree in Technical Field or general business - A minimum of five years of experience working in construction, manufacturing, or sales - Must possess a valid driver’s license and maintain a satisfactory driving record in accordance with company policy Preferred - Experience with AIA presentations in Building Materials - Commercial roofing experience Working Conditions This is a fully remote professional position. The incumbent is expected to maintain a dedicated, secure, and ergonomically appropriate home office environment with reliable high-speed internet connectivity. The role requires the ability to work independently with minimal supervision while maintaining regular communication with colleagues and stakeholders via virtual collaboration tools. The position typically operates during standard business hours of Monday – Friday (8am – 5pm), with occasional flexibility required to accommodate meetings across time zones or critical business needs. The employee is expected to comply with all company policies related to data security, confidentiality, and remote work standards. Periodic travel may be required for team meetings, training, or company events, with advance notice provided. The company will reimburse travel expenses in accordance with its travel and expense policy.
Role Description GE Vernova is seeking a highly motivated and experienced Plant Controls Field Engineer to support the installation, commissioning, troubleshooting, and startup of plant controls, instrumentation, and automation systems. This role provides technical leadership in the field and partners closely with customers, project managers, suppliers, and internal GE Vernova teams to ensure safe, efficient, and successful project execution. The ideal candidate will demonstrate strong technical expertise in control systems, excellent customer relationship skills, and the ability to manage multiple priorities in a fast-paced field environment. This position requires up to 60% travel. Key Responsibilities - Lead field execution of retrofit, upgrade, installation, testing, and commissioning activities for plant controls and automation systems. - Provide technical direction and guidance to craft labor in support of a power equipment outage. In many cases, craft labor is not supplied, and hands-on installation is required. - Provide technical direction and site leadership during controls startup, commissioning, and project handover. - Troubleshoot and resolve issues involving field devices, instrumentation, control panels, PLCs, DCS systems, HMIs, and industrial networks. - Support warranty service, customer callouts, and post-startup troubleshooting activities. - Coordinate with project managers, customers, suppliers, and internal teams to support schedule, cost, quality, and customer satisfaction objectives. - Perform site planning, scheduling, and field engineering activities. - Oversee and support additional field resources as needed. - Prepare and complete service reports, trip reports, time sheets, invoicing packages, and other required documentation in a timely manner. - Identify change order opportunities and support proposal development for new business opportunities. - Participate in factory acceptance tests, as required. - Support development of controls strategies, hardware/software configuration, HMI graphics, and network architectures when applicable. - Interface with GE Power Services, GE Industrial, and other GE Vernova businesses. - Perform other duties as assigned. Qualifications - Degree in Industrial Automation, Electrical Engineering, Electronic Engineering, or a related discipline from an accredited university or college; or a High School Diploma / GED with a minimum of 4 years of relevant industry experience. - Minimum of 4 years of field engineering experience in power generation, industrial plant automation, GE Mark VIe, DCS, PLC, or related environments. - Demonstrated ability to troubleshoot control and instrumentation systems from field devices through the control system and network layers. - Strong customer focus with excellent interpersonal, problem-solving, and communication skills. - Ability to work effectively in a dynamic, geographically dispersed team environment. - Working knowledge of plant controls, instrumentation, electrical systems, and related industrial applications. - Strong written and verbal communication skills in English. - Valid driver’s license and passport, or the ability to obtain one. - Ability and willingness to travel up to 60%. Desired Characteristics - Prior industrial field service experience, preferably on GE Mark VIe equipment. - Hands-on troubleshooting experience with controls, electronics, and/or mechanical systems. - Familiarity with Microsoft Office, TCP/IP configuration, and industrial software tools. - Experience supporting HMI or control application changes. - Ability to interpret electrical and mechanical drawings. - Self-starter with strong organizational skills and the ability to work independently. - Ability to prioritize, manage deadlines, and deliver results under pressure. - Nuclear experience, if applicable to the business unit. Benefits - Medical, dental, vision, and prescription drug coverage. - Access to Health Coach from GE Vernova, a 24/7 nurse-based resource. - Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services. - Retirement benefits including the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions. - Access to Fidelity resources and financial planning consultants. - Tuition assistance. - Adoption assistance. - Paid parental leave. - Disability benefits. - Life insurance. - 12 paid holidays. - Permissive time off.
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Observability/Monitoring, SQL, ITSM, Python, TCP/IP, VMware