• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers • You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations • From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices • Provide customers with clear proactive technical guidance and expertise across all our products • Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations • Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

mabl is on a mission to empower software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, accessibility, and performance. We enable everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines, accelerating their testing and boosting release cycles, regardless of technical experience. In 2024, mabl was awarded its 5th AI Breakthrough Award, cementing its position as the #1 AI-powered testing platform in the world. While we continue to grow with the pace of technology, we also believe strongly in the value of culture (our most recent internal survey shows that 92% of our employees feel supported by the flexibility of their work, and 97% believe their manager genuinely cares about their wellbeing.) To continue delivering on our mission of transforming the testing space, we’re looking for people to join our team of leaders, experts, innovators, and community builders. Our core values are: drive, authenticity, support, and insight; these are the foundation of our culture and a key part of what it means to be a mabler. We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring our most authentic selves to work. Why we need you: mabl is looking for a world class manager to head up its global Customer Success Team, which includes our TAM (Technical Account Manager) as well as IA (Implementation Architecture) teams. This person will lead mabl’s Customer Success Managers and the leaders of the TAM and IA teams. The ideal candidate would have experience as a Director of Customer Success and a genuine commitment to bringing valuable solutions to customers. What you’ll do: - Own, drive, and be accountable for company GDR (renewals) - Own and co-execute with Sales, Presales, and other functions company NDR (upsell and cross sell with current customers) - Develop best practices to ensure customers are having success with the mabl product - Build direct relationships with strategic enterprise clients - Collaborate cross-functionally across product, support, and sales - Continue to drive automation initiatives within the Customer Success function - Develop strategies to continue expanding the capabilities that customer success can bring to organizations - Partner with Product, Presales, and Sales to own the Escalation process - Oversee Partner Delivered Professional Services, including SOWs - Ultimately be responsible for TAM and IA teams and their effectiveness - Own overall Customer Success P&L, including costs around people, subscriptions, travel, etc. - Engage with executive staff on patterns, opportunities, challenges, and solutions to enhance mabl value for our customers About you: - 5+ years direct Customer Success leadership experience at a B2B SaaS company - Excellent written and verbal communications - Experience owning a book of business that equates to tens or hundreds of millions in ARR - Multiple examples of successful upsells and cross-sells with customers, at least doubling or tripling ARR - Metric and data-informed, especially regarding churn, growth, and net dollar retention - Collaborative, willing to be hands-on with enterprise clients - Thoughtful coach and mentor to help team members grow and take on more responsibility - Ability to recruit, ramp, lead, and continuously develop people - Strength in developing a strategic plan and ability to define how the function can grow and expand as the customer base, use cases, and needs grow Even if you don't fit all of the requirements for our roles, but see yourself being successful at mabl, we encourage you to apply. We’d love to connect with you. Working at mabl - We embrace hybrid and remote work across the US and around the world! - We have 80+ mablers spread across the world in 4 countries, 3 continents, and about 18 states. - Teams get together annually to foster lasting personal relationships and we encourage mablers to visit our Boston office when possible. - Our Diversity, Equity, and Inclusion committee drives budgeted initiatives across all facets of the company, including recruiting, onboarding, education, and celebrations. - We’ve won a number of awards for our work and culture, including being named to BuiltIn’s Best Places to Work in Boston five times, Boston Globe’s Top Places to Work for DEI, and Business Intelligence’s Excellence in Customer Service Award. - We invest significantly in benefits and perks, including generous parental leave, rich health benefits, and employee wellness and collaboration perks. - We value our employees and show our appreciation through rewards and recognition programs, such as our mabl Kudos program and annual Founders Award! About Usmabl is the enterprise SaaS leader of AI-driven, low-code test automation that empowers high-velocity software teams to embed automated end-to-end tests into the entire development lifecycle. mabl customers benefit from a unified platform for easily creating, executing, and maintaining reliable browser, API and mobile web tests that result in faster delivery of high-quality, business critical applications. That’s why customer-centric brands like Liberty Mutual, jetBlue, Intuit, Stack Overflow, and many others rely on mabl to create the digital experiences their customers demand. Learn more at https://www.mabl.com; follow @mablhq on Twitter and @mabl on LinkedIn.

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers. At CrowdStrike, you will be working with people who “wrote the book” on hacking and internet security. We care deeply about our customers’ success. We ensure they are protected, stable, and empowered to stop breaches. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills. What You'll Do: - Serve as primary technical contact and augment our customer support teams - Onboard new customers to the CrowdStrike platforms. - Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices. - Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. - Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite. - Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. - Escalate customer issues to management when appropriate. - Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. - Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. - Create knowledge base content to capture new learning for reuse throughout the company and user base. - Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. - Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. - Support the sales teams in identifying account expansion opportunities. - Drive support cases to ensure issues are being resolved in a timely manner. What You'll Need: - Bachelor’s Degree or equivalent experience - Experience working with Windows Server Operating Systems - Knowledge of enterprise web technologies, security and cutting-edge infrastructures - Excellent customer service skills and ability to quickly establish technical credibility with customers - Excellent communication skills, written and verbal - Professional fluency with the English Language. - Proven problem-solving skills - Collaborative attitude - Ability to travel up to 25% - Commitment to customer success Preferred Qualifications: - Bachelor’s Degree in Computer Science or equivalent - CISSP or ITIL Certification - 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization - Deep expertise in Linux and Mac platforms - Python Scripting and RestAPI experience #LI-Remote #LI-AI1 Benefits of Working at CrowdStrike: - Market leader in compensation and equity awards - Comprehensive physical and mental wellness programs - Competitive vacation and holidays for recharge - Paid parental and adoption leaves - Professional development opportunities for all employees regardless of level or role - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to ambitious startups—use Stripe to accept payments, grow revenue, and accelerate new business. Our mission is to increase the GDP of the internet, and we have a huge amount of important work ahead. This is an opportunity to put the global economy within everyone’s reach while doing the most meaningful work of your career. About the team The Global Partner Engineering & Operations (PE&O) team is a core part of Stripe’s Global Partnerships organization. We manage the technical and operational aspects of strategic product partnerships and programs. Positioned at the intersection of product, engineering, and partnerships, we enable seamless cross-functional collaboration that fuels Stripe’s rapid growth. Role summary We are seeking an experienced Technical Partner Manager to lead technical partner engagements within PE&O. In this role you will own relationships with Stripe’s AMER bank partners, and oversee partner technical integrations and performance. You will drive and influence partner deliverables, ensure partner integration and onboarding success, and deliver operational excellence through strategic initiatives and cross-functional alignment. What you’ll do Responsibilities - Strategic relationship management: Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration. - Integration management: Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met. - Operational excellence: Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations. - Cross-functional alignment: Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar’s technical and operational needs. - Incident management: Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans. - Data-driven insights: Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience. - Executive engagement: Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements - 5+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred. - Experience in banking, e‑commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations. - Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency. - Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders. - Strong analytical and problem-solving skills; able to use data to drive decisions. - Excellent written and verbal communication skills; comfortable engaging with diverse internal and external audiences (business development, product, engineering, operations). - Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment. - Willingness to travel (~30%) for partner visits and business/service reviews. Preferred qualifications - Bachelor’s degree in Computer Science, Business Administration, Operations Management, or a related field; Master’s degree or MBA preferred. - Working proficiency with databases and SQL for partner-facing data analysis. - A user-first mindset and strong sense of urgency to scale products and operations through partnerships.