Application Deadline: 04/06/2026 Address: VIRTUAL(R)52 - REMOTE/TELETRAVAIL - BC - BMO Job Family Group: Customer Shared Services At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities, we’ll help you gain valuable experience and broaden your skillset. BMO Financial Group strives to create a workplace that: - Values new ideas, different perspectives and the opinions of all employees. - Promotes teamwork and draws on the strength of each employee. - Supports individual needs & welcomes and celebrates our differences. - Provides the tools and resources so that each employee can contribute to their full potential Working together, we are creating an organization that is built upon and driven by Being BMO and sets the standard for the financial services industry. Employee Value Proposition: - Flexible work schedule including possible, work from home position (below) - Working environment that values equity, diversity, inclusion and growth A High Value at Risk (HVAR) Collection agent is responsible for protecting our value proposition, reducing our assignments to third parties, and maximizing liquidation of the portfolios worked by the team. To be successful in their role, the individual requires extensive knowledge of BMO Retail lending products and procedures related to collections as well as in depth knowledge of Privacy Legislation and the Collection Act in order to successfully assess and mitigate issues that could potentially lead to Privacy, Legal and or Reputational Risk to the Bank. The agent must also possess strong problem solving, communication and conflict management skills in order to successfully offer customers the highest quality service when applying appropriate solutions. Knowledge of all the BMO approved offers and solutions for delinquent clients would be beneficial. Reporting to the Manager, HVAR, the collection agent will work primarily on high value at risk accounts. Through effective utilization of collection policies and procedures, the HVAR agent will minimize financial losses and strive to maintain good customer relations. In addition to advising customers on payment options. Customer interactions are non-routine and may require research, interpretation of information and the application of diverse collection principles. Key Accountabilities - Negotiate amicable solutions by utilizing knowledge of debt collection practices, Canadian Privacy and Collection laws and processes. - Utilize sound knowledge and understanding of the terms and conditions of BMO agreements in order to effectively educate customers on their obligations of said contracts. - Act decisively and effectively when dealing with sensitive customer situations - Acknowledge and respond to customer inquiries and escalations and, where appropriate, arrange to provide additional information either through branch, telephone or written correspondence to achieve mutually satisfactory arrangements. - Diffuse irate customers and maintain poise and perseverance in order to effectively manage customer interactions and successfully identify the root cause of issues and provide appropriate solutions. - Determine the root cause of issues and propose appropriate options in order to minimize loss, mitigate overall risk to BMO and preserve customer loyalty, where possible. - Apply advanced thinking in assessing the uniqueness of each situation in making sound decisions that balance the organizations need to minimize risk and losses. - Interview customers and update financial, demographic profiles and security status ensuring documentation is complete and accurate. - Continuously identify and recommend improvements to job operational effectiveness and advise manager of opportunities to improve processes and procedures - Engage the customer in mutual problem solving when dealing with non-routine situational factors to create personal, unique solutions. - Maintain poise and perseverance when dealing with dissatisfied or difficult customers. Utilize highly effective analytic skills to quickly determine the root cause of delinquency and propose appropriate options on individual accounts to minimize loss, mitigate overall risk to BMO and preserve customer loyalty, where possible. - Focus at all times on loss protection to the bank and ensure that every effort is made to preserve the bank's relationship with the customer for this and future transactions, products and services. - Performs other duties and special projects as required. CROSS-FUNCTIONAL RELATIONSHIPS - Identify potential financial, legal, reputational risks and engage management team - Leverage and share best practices and specialized knowledge with teammates and collections organization - Collaborate closely with multiple lines of business within the organization to mitigate risk and improve performance and compliance. COMPLIANCE REQUIREMENTS/RESPONSIBILITIES - Comply with all applicable BMO and Line of Business policies, standards, guidelines and controls. - Maintain BMO’s professional image and Code of Conduct. - Maintain confidentiality and security standards. AUTHORITIES/DECISION RIGHTS - Drive the decision making process based on gathered facts, data, observation, and analysis - Communicate and present information to various management levels within BMO. JOB DIMENSIONS - Leverage networks and improve knowledge of collection, governance, audit and compliance practices to effectively adapt collections strategies in response to findings, changes in market conditions and/or legislations. - Research, gather data, analyze, lead and/or provide support, as required and recommend solutions to management. - Represent the business unit as a subject matter expert in inter-departmental policy and procedures implementation and meetings KNOWLEDGE AND SKILLS - Extensive understanding of secured and unsecured portfolios - Good working knowledge of Bank supported or other software ie: Excel, Word, Microsoft Office etc. - Good working knowledge of Bank Systems ie: Strata, ECP, angular tool, TSYS, Optimizer, MDIF - Good working knowledge of Financial Statements, Bank OFSI standards and Business Recovery Planning. - Good practical knowledge of Business Computer Systems - Excellent knowledge of Collection Processes and Procedures - Knowledge of skip tracing techniques and good skip tracing skills. - Excellent verbal and written communication skills. - Professional and courteous phone manner in order to deal effectively with customers and sensitive situations. - Strong interpersonal, analytical, negotiation and decision making skills. - Demonstrated ability to resolve difficult client exchanges through high quality, service oriented interactions. - Ability to work independently or part of a small team (pairing) in a busy, fast paced environment. Location: Virtual Schedule availability: Mon – Fri 8:00 am to 10:30 pm flexibility (weekly rotation of day/evening shifts) Sat – 8:00 am to 4:00 pm bi-weekly rotation Sun – 1:00 am to 8:00 pm bi-weekly rotation Salary: $43,200.00 - $80,300.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

• Contact all members with delinquent accounts and overdrawn shares facing financial difficulty. • Assist the member towards restoring their good standing status with the Credit Union. • Maintain the financial soundness and manage the asset quality by achieving the lowest possible delinquency and charge-off ratios. • Answer incoming member or member-related contacts and work Collection queues. • Review and document status of accounts and initiate telephone contact on delinquent loans. • Research accounts on the delinquent loan reports. • Prepare correspondence on delinquent accounts requiring special handling. • Utilize Collections system to document accurately. • Determine reason for delinquency and refer members to BALANCE when necessary. • Perform skip tracing within established compliance and best practice procedures. • Establish and monitor payment plans whenever possible. • Initiate all required documents pertaining to payment plans, repossessions, and/or possible foreclosures. • Pull Credit Bureau reports when necessary. • Review and make recommendations for rewriting of delinquent loans and/or settlements. • Achieve assigned goals monthly. • Maintain strict adherence to all laws, rules, regulations, policies, procedures and internal controls specific to the job functions. • Follow detailed and standardized procedures in performing routine collection operations. • Make recommendations on ways to improve work processes within Collections. • Perform other job-related duties as assigned.

• Recover medical claim overpayments through phone, email, and fax outreach • Analyze claims data to identify overpayments and determine recovery actions • Handle provider disputes, appeals, and complex collection scenarios • Coordinate with clients and providers to process adjustments and reversals • Maintain accurate follow-ups to ensure timely resolution • Develop effective collection strategies to maximize recovery • Communicate clearly with internal teams and external partners

Under limited oversight the Retail Billing & Collection Manager provides direction and oversees the day to day operations of multiple steps in the billing process for the company’s Fixed Radiology Services- including Charge Entry, Billing, and other clerical personnel and processes. Monitors performance and provides coaching to ensure departmental goals are achieved. Hires, develops, and retains personnel responsible for maximizing revenue collection on all services performed for the company’s Imaging operations. Specific duties include, but are not limited to: - Manage daily operations of billing and collections. - Maximize reimbursement through quality testing - denials and claim edit/error - reduction. - Track and solve work processes and system problems with internal and - external departments. - Develop a billing team through performance reviews and continuing - education. - Other duties as assigned Required: - Minimum of 7-10 years prior Medical Billing/Insurance/Collections/Reimbursement - experience, preferably in Radiology - Minimum of 5 years prior supervisory or demonstrated leadership experience - Extensive knowledge of Revenue Cycle, patient registration, coding, billing, - regulatory requirements, billing compliance, business operations, financial - systems and financial reporting - Thorough understanding of Medicare, Medicaid, HMOs, PPOs, and private - insurance companies, as well as an understanding of ICD-10 and CPT coding, - EMR PQRS, and Medicare Quality Initiatives. - Experience working with medical data collection, billing systems and clearinghouses. - 15% Travel may be required. Physical Requirements: Standard office environment. - More than 50% of the time: - Sit, stand, walk. - Repetitive movement of hands, arms and legs. - See, speak and hear to be able to communicate with patients. - Less than 50% of the time: - Stoop, kneel or crawl. - Climb and balance. - Carry and lift 10-20 lbs. Residents living in CA, NY, Jersey City, NJ, WA and CO click here to view pay range information. Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.