Under limited oversight the Retail Billing & Collection Manager provides direction and oversees the day to day operations of multiple steps in the billing process for the company’s Fixed Radiology Services- including Charge Entry, Billing, and other clerical personnel and processes. Monitors performance and provides coaching to ensure departmental goals are achieved. Hires, develops, and retains personnel responsible for maximizing revenue collection on all services performed for the company’s Imaging operations. Specific duties include, but are not limited to: - Manage daily operations of billing and collections. - Maximize reimbursement through quality testing - denials and claim edit/error - reduction. - Track and solve work processes and system problems with internal and - external departments. - Develop a billing team through performance reviews and continuing - education. - Other duties as assigned Required: - Minimum of 7-10 years prior Medical Billing/Insurance/Collections/Reimbursement - experience, preferably in Radiology - Minimum of 5 years prior supervisory or demonstrated leadership experience - Extensive knowledge of Revenue Cycle, patient registration, coding, billing, - regulatory requirements, billing compliance, business operations, financial - systems and financial reporting - Thorough understanding of Medicare, Medicaid, HMOs, PPOs, and private - insurance companies, as well as an understanding of ICD-10 and CPT coding, - EMR PQRS, and Medicare Quality Initiatives. - Experience working with medical data collection, billing systems and clearinghouses. - 15% Travel may be required. Physical Requirements: Standard office environment. - More than 50% of the time: - Sit, stand, walk. - Repetitive movement of hands, arms and legs. - See, speak and hear to be able to communicate with patients. - Less than 50% of the time: - Stoop, kneel or crawl. - Climb and balance. - Carry and lift 10-20 lbs. Residents living in CA, NY, Jersey City, NJ, WA and CO click here to view pay range information. Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

• Lead and manage the inbound team handling calls, emails, and WhatsApp interactions • Drive conversion of inbound borrower interactions into payments or PTPs • Design and optimize inbound workflows, queues, and SLAs • Monitor and improve key collection metrics (RPC, PTP, Kept PTP, Resolution Rate, CSAT) • Implement structured follow-up and escalation processes • Ensure the right balance between customer experience (empathy) and collections performance (firmness) • Collaborate closely with outbound collections teams and product/tech teams (automation, CRM improvements) • Identify and implement automation opportunities across inbound channels • Train and coach agents on communication, negotiation and objection handling

Role Description Fast-paced, high-volume clinic looking for a top skilled Patient Account Rep II. Office location: 612 East Lamar, Arlington, Texas 76010 Work environment: Remote Contact Center – onsite training may be required Work hours: Full-time, 40 hours weekly; Flexible Schedule once training is completed Qualifications - High School Diploma or equivalent (REQUIRED) - Two years of Healthcare Revenue Cycle Accounts Receivable experience, healthcare or related organization (REQUIRED) - Authorization and Appeal Knowledge (PREFERRED) - Carrier Website functionality and analytical skills (PREFERRED) Requirements - Verify validity of account balances by researching, reviewing and ensuring accuracy of payment and adjustment posting. - Contact payors, networks, patients, employers and other responsible parties to acquire timely and accurate/expected payment on assigned Accounts Receivable inventory. - Take necessary steps needed to acquire and provide information needed for claims that have a zero payment. - Process rebills and other system actions, as needed. - Understand and apply appropriate system discounts. Benefits - Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits. - Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. - Strong Unit Based Council (UBC). - A supportive, team environment with outstanding opportunities for growth.

Title: Credit & Collections Specialist Sr Locations: Grand Prairie, TX, Nashville, TN, Indianapolis, IN, Tampa, FL, Metairie, LA, Richmond, VA Position Title: Credit & Collections Specialist Sr Hours: Standard working hours Full-time Hybrid Travel: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Job Description Position Overview: Responsible for complex collection activities related to past due health insurance premiums and/or past due health insurance claims. How You Will Make an Impact: - Follows established guidelines, contacts group for the purpose of collecting past due insurance premiums and/or past due health insurance claim - Researches validity of past due and/or disputed debt - Generates demand letters - Prepares reports reflecting status of credit and collection activities for management review - Responsible for accounts and receivables follow up at 30-, 60-, and 90-day timelines Required Qualifications: - Requires a H.S. diploma or equivalent and a minimum of 2 years of commercial debt collection experience; or any combination of education and experience, which would provide an equivalent background. Preferred Qualifications: - Medicare Experience strongly preferred - Prior collections experience strongly preferred - Infusion therapy knowledge strongly preferred - NextGen Experience nice to have - Knowledge on collecting commercial insurance EX (Aetna, Humana) Preferred Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: AFA > Financial Operations Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.