• Recover medical claim overpayments through phone, email, and fax outreach • Analyze claims data to identify overpayments and determine recovery actions • Handle provider disputes, appeals, and complex collection scenarios • Coordinate with clients and providers to process adjustments and reversals • Maintain accurate follow-ups to ensure timely resolution • Develop effective collection strategies to maximize recovery • Communicate clearly with internal teams and external partners

Under limited oversight the Retail Billing & Collection Manager provides direction and oversees the day to day operations of multiple steps in the billing process for the company’s Fixed Radiology Services- including Charge Entry, Billing, and other clerical personnel and processes. Monitors performance and provides coaching to ensure departmental goals are achieved. Hires, develops, and retains personnel responsible for maximizing revenue collection on all services performed for the company’s Imaging operations. Specific duties include, but are not limited to: - Manage daily operations of billing and collections. - Maximize reimbursement through quality testing - denials and claim edit/error - reduction. - Track and solve work processes and system problems with internal and - external departments. - Develop a billing team through performance reviews and continuing - education. - Other duties as assigned Required: - Minimum of 7-10 years prior Medical Billing/Insurance/Collections/Reimbursement - experience, preferably in Radiology - Minimum of 5 years prior supervisory or demonstrated leadership experience - Extensive knowledge of Revenue Cycle, patient registration, coding, billing, - regulatory requirements, billing compliance, business operations, financial - systems and financial reporting - Thorough understanding of Medicare, Medicaid, HMOs, PPOs, and private - insurance companies, as well as an understanding of ICD-10 and CPT coding, - EMR PQRS, and Medicare Quality Initiatives. - Experience working with medical data collection, billing systems and clearinghouses. - 15% Travel may be required. Physical Requirements: Standard office environment. - More than 50% of the time: - Sit, stand, walk. - Repetitive movement of hands, arms and legs. - See, speak and hear to be able to communicate with patients. - Less than 50% of the time: - Stoop, kneel or crawl. - Climb and balance. - Carry and lift 10-20 lbs. Residents living in CA, NY, Jersey City, NJ, WA and CO click here to view pay range information. Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

• Lead and manage the inbound team handling calls, emails, and WhatsApp interactions • Drive conversion of inbound borrower interactions into payments or PTPs • Design and optimize inbound workflows, queues, and SLAs • Monitor and improve key collection metrics (RPC, PTP, Kept PTP, Resolution Rate, CSAT) • Implement structured follow-up and escalation processes • Ensure the right balance between customer experience (empathy) and collections performance (firmness) • Collaborate closely with outbound collections teams and product/tech teams (automation, CRM improvements) • Identify and implement automation opportunities across inbound channels • Train and coach agents on communication, negotiation and objection handling

Role Description Fast-paced, high-volume clinic looking for a top skilled Patient Account Rep II. Office location: 612 East Lamar, Arlington, Texas 76010 Work environment: Remote Contact Center – onsite training may be required Work hours: Full-time, 40 hours weekly; Flexible Schedule once training is completed Qualifications - High School Diploma or equivalent (REQUIRED) - Two years of Healthcare Revenue Cycle Accounts Receivable experience, healthcare or related organization (REQUIRED) - Authorization and Appeal Knowledge (PREFERRED) - Carrier Website functionality and analytical skills (PREFERRED) Requirements - Verify validity of account balances by researching, reviewing and ensuring accuracy of payment and adjustment posting. - Contact payors, networks, patients, employers and other responsible parties to acquire timely and accurate/expected payment on assigned Accounts Receivable inventory. - Take necessary steps needed to acquire and provide information needed for claims that have a zero payment. - Process rebills and other system actions, as needed. - Understand and apply appropriate system discounts. Benefits - Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits. - Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. - Strong Unit Based Council (UBC). - A supportive, team environment with outstanding opportunities for growth.