• Lead and manage the inbound team handling calls, emails, and WhatsApp interactions • Drive conversion of inbound borrower interactions into payments or PTPs • Design and optimize inbound workflows, queues, and SLAs • Monitor and improve key collection metrics (RPC, PTP, Kept PTP, Resolution Rate, CSAT) • Implement structured follow-up and escalation processes • Ensure the right balance between customer experience (empathy) and collections performance (firmness) • Collaborate closely with outbound collections teams and product/tech teams (automation, CRM improvements) • Identify and implement automation opportunities across inbound channels • Train and coach agents on communication, negotiation and objection handling

Role Description Fast-paced, high-volume clinic looking for a top skilled Patient Account Rep II. Office location: 612 East Lamar, Arlington, Texas 76010 Work environment: Remote Contact Center – onsite training may be required Work hours: Full-time, 40 hours weekly; Flexible Schedule once training is completed Qualifications - High School Diploma or equivalent (REQUIRED) - Two years of Healthcare Revenue Cycle Accounts Receivable experience, healthcare or related organization (REQUIRED) - Authorization and Appeal Knowledge (PREFERRED) - Carrier Website functionality and analytical skills (PREFERRED) Requirements - Verify validity of account balances by researching, reviewing and ensuring accuracy of payment and adjustment posting. - Contact payors, networks, patients, employers and other responsible parties to acquire timely and accurate/expected payment on assigned Accounts Receivable inventory. - Take necessary steps needed to acquire and provide information needed for claims that have a zero payment. - Process rebills and other system actions, as needed. - Understand and apply appropriate system discounts. Benefits - Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits. - Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. - Strong Unit Based Council (UBC). - A supportive, team environment with outstanding opportunities for growth.

Title: Credit & Collections Specialist Sr Locations: Grand Prairie, TX, Nashville, TN, Indianapolis, IN, Tampa, FL, Metairie, LA, Richmond, VA Position Title: Credit & Collections Specialist Sr Hours: Standard working hours Full-time Hybrid Travel: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Job Description Position Overview: Responsible for complex collection activities related to past due health insurance premiums and/or past due health insurance claims. How You Will Make an Impact: - Follows established guidelines, contacts group for the purpose of collecting past due insurance premiums and/or past due health insurance claim - Researches validity of past due and/or disputed debt - Generates demand letters - Prepares reports reflecting status of credit and collection activities for management review - Responsible for accounts and receivables follow up at 30-, 60-, and 90-day timelines Required Qualifications: - Requires a H.S. diploma or equivalent and a minimum of 2 years of commercial debt collection experience; or any combination of education and experience, which would provide an equivalent background. Preferred Qualifications: - Medicare Experience strongly preferred - Prior collections experience strongly preferred - Infusion therapy knowledge strongly preferred - NextGen Experience nice to have - Knowledge on collecting commercial insurance EX (Aetna, Humana) Preferred Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: AFA > Financial Operations Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Title: Collections Representative Requisition number: 2344900 Job category: Billing Primary location: Chelmsford, MA Overtime status: Non-exempt Travel: Yes, 10 % of the Time Job Description: This position follows a hybrid schedule with 2 in-office days per week. Our office is located at MA138 - Chelmsford - 228 Billerica Rd. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm. It may be necessary, given the business need, to work occasional overtime. We offer 12 weeks of paid training. The hours of the training will be aligned with your schedule. Training will be conducted onsite. Primary Responsibilities: - Answers phone calls in a high volume call center environment, fielding calls from patients, insurance carriers, attorneys, and third-party agents, practice staff and clinicians. Maintains composure and professional communications with difficult patients and insurers during financial collection discussions - Works toward monthly goals of customer service standards and patient financial collections - Investigates and resolves billing problems using various data and reference material on hand including computer reports, explanation of benefit material, phone inquires and web-site pages - Researches the non-payment of outstanding balances in a timely and accurate manner. This includes patients, insurance companies, or other third party liability, with focus on self-pay. Resolve, update and resubmit to insurer as appropriate. This includes working, processing and completing monthly assignments for all accounts - Initiates actions in attempt to collect outstanding patient balances such as contacting patients directly, negotiating payment arrangements and settlements, writing and sending letters and/or final notices and referring patients to third party agency for further collection actions - Initiates contact to patients for any missing or erroneous demographic and insurance information, update and process as necessary - Collects and processes patient payments, entering credit card payments into online tool and may perform posting payments into billing system for certain accounts - May review and process patient refunds in response to patient overpayments and patient accounts that have overpayments and bad debt - Handles and processes bankruptcy notifications and claims - Provides billing statements for various requests including third party agencies including medical expense verifications and health care reimbursement accounts - Responds to patient billing inquiries sent via public web-site or e-mail - Perform investigation using available sources of information to locate updated address/contact information on returned patient billing statements - Performs other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 2+ years of experience working with third party billing practices - Knowledge of medical terminology - Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications: - Experience with physician's billing - Knowledge of ICD-10, CPT-4 and HCPCS coding Telecommuting Requirements: - Reside within commutable distance to the office at MA138 - Chelmsford - 228 Billerica Rd - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: - Proven outstanding customer service and excellent communication skills are necessary to interact with third party agents and patients both verbally and in writing - Proven ability to work in a fast-paced environment and flexibility in adapting to changes in policies, regulations and procedures - Proven ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications - Proven to perform all job functions in compliance with applicable federal, state, local and company policies and procedures. - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED