• Develop and maintain comprehensive onboarding content and course creation that aligns with Solutions Engineering readiness to ensure new hires have a strong foundation for success. • Partner with and provide comprehensive support to new Solutions Engineers throughout their first 90 days of employment, encompassing all aspects of their role responsibilities and sales support. • Ensure all new Solutions Engineers have the essential knowledge and resources they need within their first year of employment. • Support the creation and management of strategic programs, such as continuing education programs or enablement programs to keep the Solutions Engineering team up-to-date with industry trends and best practices, ensuring they remain competitive in the market, as well as supporting new product knowledge. • Support the career development of Solutions Engineers by providing coaching and mentoring to help them grow professionally, ensuring they have a path to advance their careers within the organization. • Drive development project deliverables aligned with strategic goals set by senior leaders. • Maintain role excellence and proficiency within the Solutions Engineering team through ongoing training and assessment, keeping the team's skills current and relevant. • Provide leadership enablement support to executives and managers within the Solutions Engineering department, ensuring they have the tools and resources they need to succeed in their roles. • Coordinate and plan events for the Solution Engineering team to ensure they are up-to-date with key themes and developments within the industry, fostering a culture of learning and innovation. • Collaborate with all enablement teams to manage new systems and tools implementations, enhancement projects, roadmap strategies, and change management plans for the Solutions Engineering org. • Develop, create, and distribute reports that provide leadership with key business insights including program adoption, content effectiveness, and more. • Partner with cross-department peers to align developmental goals, ensuring the team is working in harmony with other departments and teams across the organization. • Become an expert at Smartsheet's products and provide technical support as needed for the demo environment. • Support other duties as assigned.

Role Description We are looking for a Solution Engineer for a Web3 Company of Data Engineering. Qualifications - Superb communication skills, both written (English) and verbal - Technical understanding of distributed computing at scale, including a deeper understanding of one or two specific systems - Direct analytic experience, including delivery of real business value - Understanding of SDLC and project management, particularly Agile Scrum and Kanban - Ability to digest complex technical concepts into simple ideas that deliver understanding - Experience documenting complex technical ideas simply into the best format for distribution - Strong attention to detail, and an eye for effective documentation - Light programming experience, in any procedural language (Python/Rust preferred) - High-level knowledge of Crypto-Industry, including Blockchain, Web3, CryptoCurrency, DeFi, dApps, etc. - 2 to 5 years of experience as a Solution Engineer in B2B, SaaS technology - Desirable: BS/MS degree in Computer Science, Engineering, or equivalent experience - Experience working with Ignite, Spark, Arrow or large MPP Data Platforms Requirements - Learn, use, and advocate for SpaceAndTime with prospects and partners - Directly own prospects/customer relationships and account management - Construct and deliver customer-presentable collateral as needed, including presentations, educational sessions, demonstrations, starter kits, etc. - Track customer engagement and system use to monitor customer health - Create a strong partnership with SxT engineering to promote key product announcements across multi-channel platforms, including regular meetings - Act as liaison between customer needs and SxT engineering to craft customer roadmaps - Ideate and even possibly construct new starter kits / data products atop SxT based on customer interest and value - Post-product launch: track and retire revenue quotas

• Define VAEC-aligned architecture (networking, containers, integration, security zones) • Lead integration across VistA, Cerner, CDW, and APIs • Oversee data flow design, system boundaries, and interoperability patterns • Guide ATO boundary definition and control inheritance strategy • Provide technical leadership across all engineers

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail. Our Solutions Engineers serve as the technical counterparts to our selling teams and play a critical role in developing solutions for customers that allow them to be successful in their direct mail programs. We’re looking for experienced SEs with deep technical curiosity and customer empathy who can build trusted partnerships with our Account Executives to help close pipeline and increase win rates. What will you bring to this role… - 3+ years of tech/SaaS experience in a Solutions Engineer role partnering with Account Executives, with a proven track record of consistent success, such as President’s Club or over-achievement of goals - Technical proficiency on APIs and third-party integrations. - Working knowledge of software platforms, including CRM, CDP or marketing automation tools - Excellent communication and presentation skills with the ability to present to a variety of external audiences - Flexibility: This is a 100% remote role, with expected travel of approximately 20-25%. Preferred qualifications for this role include: - Experience presenting to Marketing and Technical Professionals including Directors/VPs of Marketing and CMOs - Flexibility to work on multiple projects and simultaneously support the Sales team - Understanding of all components of a software sales process - Logistics or Direct Mail experience is a significant plus, though not mandatory Within 3 months, you’ll…. - Complete Lob’s new hire training & onboarding program alongside other new Lob team members. You’ll gain a broader understanding of our products and how your role fits into the organization. - Partner with the Director of Solutions Engineering to define key success metrics for your role and how you will measure against them. - Shadow Solutions Engineers on calls and demos to learn sales strategies and positioning. - Dive right into our platform to learn about what makes our platform unique and why customers love our solutions. - Learn Lob’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. - Complete a mock discovery and demo to ensure comprehension. Within 6 months, you’ll…. - Regularly meet with your Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities. - Begin to conduct demos on your own with minimal oversight. You will consult with prospects and customers to identify their business goals and objectives and translate their needs into actionable next steps. - Fully grasp the various use cases for direct mail - - Successfully position our solution against any number of competitors. - Become a Lob and direct mail expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Why is this role different - Because direct mail is a physical good, there’s a lot more stability in this opportunity as opposed to other standard SaaS opportunities. (uniquely positioned with a physical product) - Working with a hands-on, seasoned Director of SE who’s eager and invested in your success not only in this role, but in your professional long-term. - Lob is profitable! Tremendous total addressable market and strong product-market fit. Compensation Information The total compensation package for this role is comprised of an annual base salary, a variable, and RSUs. Annual base salary: $115,000 - $132,500 Variable: $30,000 - $35,000 <#LI-REMOTE #LI-GD1 “Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022