• Serve as the primary point of contact for US employee benefits questions (medical, dental, vision, HSA/FSA, leave, disability, etc.) • Respond to a high volume of inquiries with accuracy, clarity, and strong follow-through • Investigate and resolve issues across systems, vendors, and payroll (e.g., enrollment discrepancies, access issues, deduction errors) • Own cases end-to-end, ensuring employees are not left navigating internal complexity • Goes beyond answering questions to identify root causes and prevent repeat issues • Process enrollments, life events, eligibility updates, and terminations accurately and on time • Maintain accurate data in HRIS (ADP) and ensure alignment with carrier systems • Partner with payroll to ensure correct deductions and contributions • Work directly with US-based vendors (carriers, ADP, Fidelity, brokers) to resolve employee issues • Escalate complex or systemic issues to the Global HR Operations Specialist as needed • Track recurring issues and flag patterns that may require process or vendor improvements • Support execution of US open enrollment (employee communications, system support, troubleshooting) • Provide real-time assistance to employees during enrollment periods • Follow established processes to ensure compliance with US regulations (ACA, COBRA, ERISA, HIPAA) • Maintain accurate documentation and case tracking • Proactively partner with our internal AI team to identify and implement AI-driven improvements that streamline operations and elevate the employee experience

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: - Coach managers through performance management situations and provide guidance on best practices. - Partner with HR Business Partners to assist with driving and executing initiatives aligned to the BU or Regional Strategy. - Act as an organizer between the HRBPs and global COEs (centers of excellence) to ensure that HR programs are aligned with internal client needs. - Provide HR policy, process and/or program advice and coaching to employees and managers, when appropriate. - Deliver on specific projects as determined in the annual HR operational plan and coordinate across the global HRBP team to deliver business and HR initiatives such as organization reviews; performance management process; compensation planning cycle; talent review and succession planning processes; and workforce restructurings, when applicable. - Complete ad-hoc projects, reporting and tasks as required with cross-functional HR / Partner teams, working on or leading projects/programs. - Partner with Employee Relations and Global Employment Law group to drive consistent performance management and design initiatives. - Partner with COEs and Ops to assist in delivering HR programs and policies in functionally and regionally relevant ways. - Assist in driving communication and sharing of best practices across the People Partner team to facilitate continuous improvement. - Looking at greater process improvements with current Global People processes in place i.e. extensions of building out living documentation related to Global People philosophies for sustainability/scale purposes. - Act as a culture champion, regionally and functionally, working with leaders to drive high-levels of engagement - Be an expert in local legislation and policy interpretation, partnering with Employee Relations to ensure compliance - Collaborate with HRBPs to execute on: - Strategic workforce planning - Calibration and succession planning - Organization design, change management, and culture - Leadership and team development - Relevant workforce trends which will impact the BU Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Excellent interpersonal, facilitation, communication, presentation and negotiation skills - Ability to form relationships with the business as a known trusted advisor - Ability to manage own time and workload, juggling conflicting priorities - Knowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws) - Ability to work effectively under pressure in a fast-paced environment - Possess confidence in handling ambiguous and fluid situations - Good understanding of cultural and geographical differences and practices JV22 For positions in this location, we offer a base pay of $123,900 - $216,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, HRBP Digital & Technology - REMOTE. In this pivotal role, you will drive the execution of core HR processes while partnering on essential people priorities across the Digital & Technology organization. Your influence will ensure the seamless delivery of vital HR programs, such as performance management, talent reviews, and workforce planning. By leveraging strategic insights, you will not only enhance operational effectiveness but also facilitate change initiatives that align with business goals. Collaborating with leaders across departments, your contributions will shape the future of our organization and enhance employee engagement and organizational health. - Partner with HR centers of excellence (COEs) to drive operational excellence. - Manage talent strategies, performance management, and succession planning. - Support talent acquisition activities, especially for technical roles. - Provide guidance on employee relations and compliance matters. - Engage in organizational design and change management processes. - Lead data-driven people strategy initiatives to enhance business performance. - Identify and address capability gaps through coaching and development. Qualifications - Bachelor's degree or equivalent experience. - 10+ years of HR generalist/HRBP experience, with a focus on senior leadership. - Proven experience in supporting Technology & Digital sectors. - Ability to work with globally dispersed teams across multiple regions. - Strong background in organizational transformation and change management. - Experience with HR COEs to deliver integrated solutions. - Familiarity with Agile methods and technical talent markets. Benefits - Competitive salary and incentive plans. - 401(k) matching program. - Comprehensive health insurance. - Paid leave and flexible work options. - Employee discounts and wellness programs. - Opportunities for professional growth and development. - Supportive and inclusive company culture.

Role Description ECS is seeking an HR Program Manager with (Workday and/or ServiceNow) experience to work remotely. We are seeking a seasoned Program Manager with deep U.S. Federal experience to lead large-scale enterprise HR system initiatives, with a primary experience on Workday and secondary experience in ServiceNow HRSD. This role is responsible for end-to-end program leadership across complex, multi-workstream implementations and transformations in highly regulated federal environments. The ideal candidate has a proven track record delivering Workday programs in federal or Fed-adjacent environments, with additional experience integrating or coordinating with ServiceNow platforms. Key Responsibilities - Program Leadership & Delivery - Lead end-to-end delivery of enterprise HR system programs, with emphasis on Workday (HCM, Payroll, Financials). - Oversee integrated workstreams including Workday, ServiceNow HRSD, integrations, reporting, and data migration. - Drive execution across scope, schedule, budget, and quality targets. - Establish and manage program governance, reporting cadence, and escalation paths. - Federal Alignment & Compliance - Ensure delivery aligns with federal standards and regulatory requirements. - Operate within frameworks such as FedRAMP, FISMA, NIST, ATO processes. - Coordinate with security, compliance, and agency stakeholders. - Navigate federal procurement, contract structures, and oversight expectations. - Stakeholder & Executive Engagement - Serve as the primary interface for federal clients, program sponsors, and executive leadership. - Lead governance boards, executive briefings, and status reviews. - Align business, technical, and vendor stakeholders across agencies and integrators. - Manage expectations in high-visibility, politically sensitive environments. - Program Planning & Execution - Develop and manage integrated master schedules and roadmaps. - Proactively manage risks, issues, dependencies, and mitigation strategies. - Oversee resource planning, staffing, and capacity management. - Enforce disciplined change control and scope management. - Financial & Contract Management - Manage program financials including budgets, forecasts, burn rates, and EVM (where applicable). - Ensure compliance with federal contract requirements and SLAs. - Support reporting obligations and audit readiness. - Quality & Acceptance Management - Ensure delivery is validated against approved user stories and acceptance criteria. - Drive adherence to Definition of Done and governance standards. - Prevent and manage rework through disciplined requirements and validation processes. - Implement continuous improvement and lessons learned. - Change Management & Adoption - Partner with OCM and training teams to ensure successful adoption. - Drive stakeholder readiness, communications, and training strategies. - Monitor adoption metrics and business outcomes. - Growth & Capture Support - Support federal proposals, capture efforts, and orals presentations. - Contribute to growth of Workday and ServiceNow federal portfolios. - Identify expansion and follow-on opportunities. Qualifications - 3+ years of program management experience and/or 10+ years of combined program/project management experience in enterprise IT. - 5+ years leading HR specific implementations (Workday/ServiceNow HRSD strongly preferred). - Demonstrated experience delivering in U.S. Federal environments. - Proven ability to manage large, complex, multi-vendor programs. - Strong understanding of enterprise HR systems and integrations. - Experience managing budgets, schedules, risks, and executive stakeholders. - Bachelor’s degree (or equivalent experience). - PMP, PgMP certification or commitment to achieve certification within 6 months of hire date. - Ability to achieve federal security clearance, minimal of Public Trust. Key Competencies - Strong executive presence and communication skills. - Ability to operate effectively in federal and highly regulated environments. - Strategic thinker with strong execution discipline. - Expertise in risk, issue, and dependency management. - High accountability and delivery ownership. - Customer-focused with a bias toward outcomes. Salary Range $150,000 - $190,000 General Description of Benefits