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Mindray

Notre objectif est d'améliorer et de maintenir en permanence une culture inclusive dans laquelle la diversité permet d'approfondir les connaissances des clients et de créer un avantage concurrentiel sur les marchés que nous desservons. En attirant, en développant et en engageant la meilleure équipe d'associés diversifiés et autonomes, nous contribuons à notre succès et à celui de nos clients.

National Service Manager, DE

ManagerManagerFull TimeRemoteLeadTeam 10,001

Location

Germany

Posted

104 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

National Service Manager, DE

Mindray

Nationaler Service Manager (w/m/d) – Deutschland Standort: Deutschland Positionsübersicht: Verantwortlich für die Überwachung und Steuerung der gesamten Serviceaktivitäten auf nationaler Ebene, um eine hochwertige Serviceerbringung, eine effiziente Ressourcenzuweisung sowie die kontinuierliche Verbesserung von Serviceprozessen und -leistungen im ganzen Land sicherzustellen. Aufgabenbereich: - Servicebereitstellung: Verantwortung für den Kundenservice in den Niederlassungen, Entwicklung lokaler Servicestrategien, Bearbeitung von Kundenbeschwerden und Feedback, Aufbau von Prozessen für das Liefer- und Eskalationsmanagement. - Kundenmanagement: Mitwirkung an Service-Richtlinien, Steigerung der Kundenzufriedenheit, Ausbau der Beziehungen zu klinischen Kunden sowie zu Biomedizin-Ingenieuren. - Geschäftsmanagement: Sicherstellung der Zielerreichung im Serviceumsatz der Niederlassungen, Optimierung der Umsatzstruktur, Kontrolle von Kosten und Einhaltung von Compliance-Vorgaben. - Channel-Aufbau: Planung und Entwicklung von Servicekanälen sowie entsprechender Managementstrategien, Förderung des Kanalwachstums, Ausbau der Fähigkeiten von Service-Teams in den Kanälen, Aufbau von Referenzkanälen, Plattformpartnern sowie diversifizierten und Drittanbieter-Servicekanälen. - Teammanagement: Aufbau und Entwicklung von Serviceteams, Steigerung der Effizienz, Förderung der Leistungsfähigkeit sowie der fachlichen und technischen Kompetenzen der Mitarbeiter, Steuerung der Serviceprozesse innerhalb der Niederlassung. - Sales- & Marketing-Synergien: Unterstützung des Vertriebsteams zur Erreichung der Umsatzziele, Entwicklung von Synergie-Mechanismen sowie Unterstützung bei wichtigen Marketingprojekten und deren Umsetzung. Qualifikationen und Erfahrung: - In der Regel mindestens 7 Jahre Erfahrung im Servicemanagement, davon mindestens 3 Jahre in einer nationalen oder leitenden Position. - Ausgeprägte Führungsqualitäten und strategische Planungskompetenz. - Reisebereitschaft von ca. 30–50 % wöchentlich, einschließlich 2–4 Übernachtungen pro Woche. - Flexibilität hinsichtlich der Arbeitszeiten, einschließlich gelegentlicher Wochenendarbeit. - Bereitschaft zu internationalen Dienstreisen nach Bedarf. - Fähigkeit, über längere Zeiträume in Krankenhausumgebungen zu arbeiten, einschließlich klinischer Bereiche und medizinischer Geräte. - Flexibilität zur Arbeit über verschiedene Zeitzonen hinweg. - Arbeitserlaubnis für Deutschland ohne Bedarf an Unternehmenssponsoring. - Sehr gute Deutschkenntnisse in Wort und Schrift sowie gute Englischkenntnisse. Da Englisch unsere Geschäftssprache ist, stellen Sie bitte sicher, dass Ihre Bewerbung und Ihr Lebenslauf auf Englisch verfasst sind. Folgen Sie uns auf LinkedIn Folgen Sie uns auf Twitter @MindrayGlobal Besuchen Sie unsere YouTube-Seite National Service Manager (f/m/d)- Germany Location: Germany Position Overview: To oversee and manage the overall service operations on a national level, ensuring high - quality service delivery, efficient resource allocation, and continuous improvement of service processes and performance across the country. Role Functions: - Service Delivery: Responsible for branch customer service, formulate local service strategy. deal with customer complaints and feedback information, establish delivery process management and escalation process. - Customer Management: Participate in service policies, improve customer satisfaction, improve rapport with clinical customers, and improve rapport with biomedical engineer. - Business Management: Ensure the completion of the branch's service revenue tasks, improve the structure of service revenue, manage the use of expenses and compliance. - Channel Building: Channel service planning and channel management strategy formulation, Promote the development of channels, improve the capacity of channel service teams, build benchmark channels, platform merchants, diversified service channels, and third-party service revenue channels. - Team Management: Responsible for service team building, improve team efficiency, help employees to improve their performance, technical and professional skill, and manage the process of services in the branch. - Sales & MKT Synergy: Drive the service team to help achieve sales revenue, formulate synergy mechanisms, and provide support for major marketing projects and execution. Qualifications and Experience: - Typically requires 7+ years of experience in service management, with at least 3 years in a national or senior role. - Strong leadership and strategic planning skills are essential. - Must be able to travel 30% to 50% weekly with 2-4 overnights expected per week. - Ability to work flexible hours including occasional weekend. - Ability to travel internationally as per requirement. - Work in hospital environments for extended periods, including exposure to clinical areas and medical equipment. - Must be able to work flexible hours to accommodate different time zones and customer - Ability to work in Germany without the requirement of company sponsorship - Very good German language skills (written and spoken) as well as good English language skills As English is our business language - please ensure your application and CV are in English. Follow us on LinkedIn Tweet us on Twitter @MindrayGlobal Check out our YouTube Page #LI-REMOTE

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