At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain Data Unification, and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native Data Unification capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Job Summary: Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health. They also play a key role in sharing knowledge to enhance overall customer satisfaction and product improvement. Job Duties and Responsibilities: - Handle complex technical problems for our customers that include technical configuration, workflow compilation, lambda code debug, integration and JSON knowledge. - Resolve all categories of customer technical issues (questions, tasks, and problems) through diligent research, reproduction, and troubleshooting per the organizational goals. - Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues. - Provide high-quality customer engineering assistance that results in high customer satisfaction. - Serve as a subject matter expert in multiple product features for supporting, enhancing, and fixing solutions that support a rapidly growing business at a massive scale. - Attend meetings with clients to analyze, troubleshoot and diagnose problems. - Participate in rapid response teams that include engineering and DevOps to be the face of the customer in communications and feedback. - Actively monitor tenant-level alerting tools and participate in collaborative communications for escalation prevention. - Provide input on product and service-related enhancement requests back to Engineering, Product Management, Sales, and Marketing teams that will improve our customers' successful use of our products and drive adoption. - Operates with minimal guidance on daily tasks and receives high-level directives when taking on new initiatives. - Understand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture, and its operational impact. - Participate in a 24/7 on-call rotation, providing after-hours support for critical issues. - Share and develop best practices with team members to enhance the quality and efficiency of technical support and contribute to the knowledge base. - Proactively communicate to avoid escalations and negative customer satisfaction. - Author technical documents on common issues and solutions to build the knowledge base and participate in communities. - Support weekend shifts on a rotational/as-needed basis if requested. - Lead support initiatives for the betterment of the organization and team. - Other duties and responsibilities as assigned. Skills You Must Have: - Bachelor's degree in Computer Science or equivalent field of study. - 3+ years of experience with on-premise or cloud Data Unification solutions. - 3+ years of experience supporting enterprise products in SaaS in a customer-facing role. - 3+ years of experience with Public Clouds AWS/GCP/Azure and their services. - 3+ years of experience with REST APIs and integration tools. - 3 + years of previous experience as a software engineer, support engineer, or solution engineer supporting Enterprise-focused applications. - Experience in data management, master data management, analytics, and big data platforms and technologies. - Experience in hands-on programming (ex. Python, Java). - Experience in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis. - Experience with RESTful API development and debugging, Postman. - Experience with web UI development with JavaScript frameworks. - Working knowledge of scalable and distributed data systems using distributed file systems, Java, and cloud technology. Skills That Are Nice to Have: - MS in computer science or equivalent experience preferred. - Experience with NoSQL databases (Cassandra, Elastic Search, DynamoDB preferred), and distributed indexes is a plus. At Reltio, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. Overall Market Range $100,000—$150,000 USD Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Imagine yourself…   - Growing your expertise and expanding your skillset with every project.  - Thriving in a supportive team environment that inspires you to strive for excellence.  - Contributing to a brighter, more sustainable future.  At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us We offer: - Best in industry vacation quota - Hybrid working - Professional onboarding and training options - Powerful team looking forward to working with you - Career coaching and development opportunities - Health and wellness benefits Reporting to the Service Sales Manager, the Engineer - Service is responsible for driving recurring revenue through sales of service contracts, spares, and service solutions for Hach products in the assigned territory. The role focuses on installed base management, contract renewals, new service contract acquisition, and close collaboration with Service, Sales, and Operations teams. This position is part of the India Commercial Organization located in Jharsuguda and will be Remote. In this role, a typical day will look like: - Drive service contract (AMC/CMC) bookings, renewals, and spares sales for assigned territory and accounts. - Analyze customer installed base (IB) to identify mandatory and recommended spares requirements. - Proactively position and sell mandatory and recommended spares based on historical consumption. - Manage install-base data and develop service revenue plans with Service Operations. - Identify contract coverage gaps and convert break-fix customers into contract customers. - Prepare quotations aligned with pricing and approval guidelines. - Coordinate with field service engineers for contract execution readiness. - Track service sales pipeline and forecast accuracy using CRM tools (SFDC / ServiceMax). - Support joint Sales + Service initiatives and obsolete installed base replacement programs. - Build relationships with municipal customers, consultants, EPCs, and channel partners. - Ensure timely collection support and adherence to contract terms. - Meet monthly, quarterly, and annual service revenue targets. The essential requirements of the job include: - Bachelor’s Degree or Diploma in Engineering (Instrumentation / Electrical / Electronics). - 5 - 8 years of experience with proven service revenue growth responsibility. - Prior exposure to Hach or similar water quality instrumentation preferred - Willingness to relocate across India basis job / company priorities - Willingness to travel - Good written and verbal communication skills - Teamwork and ability to work across cultures, locations, and business teams - Expertise in MS office. Exposure to Copilot AI tools would be added advantage - Proactive and action-oriented with an eye for detail - Self-motivated with a passion for driving business growth in a rapidly evolving market - Problem-solving skills and the ability to develop innovative solutions to meet customer needs - Excellent communication and interpersonal skills, with an ability to build and maintain customer relationships Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. At Hach, we believe in supporting your success at work and beyond. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Technical skills: AWS, including EC2, IAM, CloudWatch, CloudTrail, Tagging, CFT, SAM, and Serverless technologies. Windows and Linux systems administration, scripting (Bash, Python, PowerShell). Docker containers. ITIL systems such as ServiceNow and issue & tracking software such as Jira. DevOps tools such as Jenkins (CloudBeesCI), JFrog Artifactory, JFrog Xray, GitHub Enterprise Server, GitHub Enterprise Cloud, GitHub Actions, Ansible. Certifications: AWS DevOps Engineer Professional (Preferred) o Responsibilities: - DevOps tooling - Certificates, key, and secret rotations - Maintain N-1 Currency - Breakfix 24/7 - Security vulnerability and configuration remediation. - Automates processes using IaC tools including development of Ansible playbooks, - Lamba functions, Cloud Formation Templates, and other solutions to automate new - deployments, remediation activities, and regular changes. - Produces ad-hoc and regularly scheduled for DevOps tooling, automation reports, - and audit reports. - Address security remediation items. - Integrate and collaborate with development teams to build and maintain - pipelines(SCM, CI/CD, Artifacts) - Manage GitHub resources. - Support and Maintain uptime and currency of the DevOps toolchain (Jenkins, GitHub, - Ansible, and JFrog) - Build and maintain SoPs - Create and execute change controls. - Remediate ServiceNow Incidents and requests. - Post Server OS validation of CI/CD Tooling and operation sign off. - Aid with application release cycles. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Cloud & Infrastructure Expertise: Strong knowledge of AWS services (EC2, RDS, S3, IAM), networking, and Infrastructure as Code (Terraform/CloudFormation). Reliability & Automation Skills: Proficiency in CI/CD pipelines, monitoring tools (CloudWatch, Prometheus, Grafana), and incident response automation. Security & Performance Focus: Ability to enforce IAM policies, compliance standards, and optimize workloads for scalability, resilience, and cost efficiency