• Oversees the daily execution of IT Service Desk and infrastructure operations, ensuring consistent, high‑quality technical support while managing ticketing performance, SLA adherence, Jira administration, and continuous workflow optimization. • Gathers and translates stakeholder requirements into effective policies, standards, and operational guidance, fostering strong cross‑functional relationships across IT Operations, IT Service Management, Product, Project Management, and Executive Leadership. • Supports incident and problem management through technical analysis and reporting communicating complex issues to both technical and non‑technical audiences. • Upholds rigorous quality assurance standards, drives process improvements, and leads implementations, change control activities, and incident response efforts. • Prepares and presents reports to leadership, while providing full people leadership across hiring, onboarding, coaching, and performance management to cultivate a culture of accountability, continuous improvement, and customer‑centric service.

Benefits: - 401(k) matching - Competitive salary - Health insurance - Opportunity for advancement American Family Care (AFC) Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non‑emergency room care, providing treatment for injuries and illnesses in a convenient, lower‑cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation’s leading provider of accessible healthcare, with more than 400 company‑owned and franchised centers across the United States, caring for over 3.5 million patients annually. Position Summary The Director of Franchise Revenue Cycle Management (RCM) Operations serves as the primary liaison between AFC franchise clinics and Corporate RCM Operations. This role partners closely with franchise owners and internal RCM leaders to resolve issues, drive operational improvements, and optimize revenue cycle performance across the franchise network. Key Responsibilities - Serve as the primary point of contact between franchise clinics and leadership, and AFC Corporate RCM Operations - Partner with franchise owners and clinic leadership to identify, analyze, and resolve RCM‑related issues - Share and review monthly RCM performance metrics with franchise clinic owners, identifying trends, risks, and opportunities for improvement - Support the transition and implementation of franchise clinics onto AFC’s corporate RCM platform, ensuring a smooth onboarding and adoption process - Collaborate with corporate RCM operations leaders to develop solutions, improve workflows, and drive performance improvements - Provide guidance, best practices, and education to franchise clinics related to revenue cycle processes and performance - Assist with special projects and other duties as assigned Qualifications - Bachelor’s degree in a related field (Healthcare Administration, Business, Finance, or similar) preferred - Minimum of 5 years of progressive healthcare leadership experience in revenue cycle management environments - Demonstrated experience working with multi‑site healthcare operations, franchises, or physician practice management organizations preferred - Strong understanding of end‑to‑end revenue cycle processes, including billing, coding, collections, payer relations, and denial management - Proven ability to analyze RCM performance metrics and translate data into actionable insights - Excellent communication and relationship‑building skills, with the ability to influence and partner with franchise owners and senior leaders - Strong problem‑solving skills with a collaborative, service‑oriented mindset - Ability to manage multiple priorities in a fast‑paced environment - Proficiency with RCM systems, practice management platforms, and reporting tools - Willingness and ability to travel as needed This is a remote position.

Role Description This role impacts significant service segments while managing complexity and achieving business goals. You will be accountable for developing strategies and ensuring profitability through effective governance. By driving revenue growth and aligning business operations, you will play a crucial role in delivering excellence and innovation in technology. Your leadership will enhance team productivity and foster relationships essential for success. The position requires a blend of strategic thinking and operational oversight to navigate the dynamic market landscape effectively. - Manage overall business success of a set of services and solutions. - Establish strategies and business plans to support growth initiatives. - Monitor and analyze performance metrics and deliver action plans. - Drive process improvements for operational effectiveness. - Foster relationships with stakeholders and functional teams. - Provide coaching and leadership for team development. - Create a high-performance, inclusive work environment. Qualifications - Minimum of 8 years of experience in Service Business Management. - Proven track record in leading teams and managing projects. - Strong knowledge of market dynamics and business strategies. - Excellent management, communication, and negotiation skills. - Ability to drive change and provide thought leadership. - Familiarity with financial reporting tools. - Experience in managing cross-functional, global teams. Benefits - Comprehensive health and wellbeing benefits. - Personal and professional development programs. - Commitment to unconditional inclusion and diversity. - Flexibility to manage work-life balance. - Opportunities for career growth within the organization. - Engaging and supportive work culture. - Collaborative environment with a focus on innovation.

Requisition Number: 2346470 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Manages regulatory activities and projects in support of company strategies, departments, programs, and functional areas. Responsible for Regulatory Affairs Operations, you will be an individual contributor in our Department of Managed Health Care (DMHC) Affairs team. You will research, document and report on changes in the health care system. This is the challenge of a lifetime. Join us by applying today. Work hours are based on California Pacific Time, Monday - Friday, 8:00am - 5:00pm. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Respond to inquiries, requests, notifications, and actions by regulatory agencies, including complaints and requests for assistance - Perform critical and objective review of new laws, research existing regulations, and guidance to support effective decision making and action steps - Collaborate with colleagues, coordinate and implement applicable project plans - Provide regular updates on progress, anticipate areas of difficulty, potential risks, contribute towards creative solutions, and move to action quickly - Manage/implement applicable regulatory filings (e.g. routine reports, maintenance of confidentiality) in a timely manner - Oversee data collection, utilizing appropriate tools and processes to track, trend, and analyze regulatory metrics - Perform supportive administrative and operational activities, including developing and distributing departmental communications - Identify opportunities for standardization, coordinate implementation of best practices, and process improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. - High School Diploma/GED (or higher) - 2+ years of experience working in health care, managed care and/or health insurance - 2+ years of experience with regulatory affairs or compliance - 2 + years of experience in responding to inquiries from a variety of stakeholders (external customers, internal customers, executives and regulators) - 2+ years of experience in communicating and understanding complex information - 2+ years of demonstrated experience detail oriented and able to prioritize and organize own work to meet deadlines - 2+ years of demonstrated experience and ability to adapt in a fast-paced environment with shifting priorities - Advanced level of experience with Microsoft office (Excel, Word, PowerPoint) Preferred Qualifications: - Understanding of California DMHC, DHCS, and CMS Regulations - Previous experience as executive/administrative assistant, or legal assistant - Experience creating flow charts/org charts *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN