Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education)The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact — in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? Who are we? We are a team of technical and business-oriented specialists supporting our clients across the full lifecycle of card and payment services. We build strong partnerships, understand clients’ business models, and provide guidance that helps them use FIS solutions efficiently and effectively. We act as trusted technical advisors who can translate business needs into smart, scalable solutions. What motivates us? We thrive when solving complex challenges — whether it's shaping technical specifications, supporting critical service processes, or ensuring our clients’ systems run seamlessly. We are energized by meaningful partnerships, high-impact problem solving, and a culture where initiative and ownership truly matter. A strong Business Technical Services function ensures that clients can rely on stable operations, optimized technical processes, and timely enhancements — all of which directly influence satisfaction, revenue, and long‑term growth. About the role As a Business Systems Analyst II, you will support an assigned portfolio of clients by serving as their key technical point of contact. You will analyze business requirements, document technical specifications, participate in release and change management, and help clients make the best use of FIS solutions. Your ability to understand card business processes, communicate clearly, and manage multiple initiatives will be essential to delivering an exceptional client experience. What you will be doing - Building and maintaining strong technical relationships with client teams - Analyzing client business needs, estimating effort, and guiding them toward standard, scalable solutions - Converting business requirements into detailed technical specifications and securing sign‑off - Documenting and maintaining client system environments and configurations - Supporting product demonstrations and identifying additional revenue opportunities - Participating in release management activities and ensuring changes do not impact client operations negatively - Executing project work plans for simple and medium‑complexity initiatives - Providing 24/7 first‑line Service Desk support on an occasional basis (e.g., during specific incidents), including severity assessments and SLA monitoring What you will need - Bachelor’s degree in Information Technology or a related field - Working knowledge of SQL (e.g. ability to write queries, analyze data, troubleshoot issues) Work experience in analysis, programming, or issue analysis within financial services software - Proactive mindset with the ability to recognize when additional details are required and confidently reach out for clarification - Strong understanding of card business, transaction processing or payment schemes - Excellent English communication skills - Ability to work independently and as part of a team - Strong analytical and problem‑solving skills - Ability to prioritize diverse workloads and manage multiple initiatives simultaneously What we offer you At FIS, we are as committed to growing our employees’ careers as our own business. We offer: - Opportunities to innovate in fintech - Inclusive and diverse team culture - Option to work fully remotely with all necessary equipment provided (laptop, monitors, accessories) - Professional development via internal training platforms and LinkedIn Learning - Competitive employment contract with benefits: private healthcare (also for family), life insurance, pension plan, lunch and sports card - A work environment built on work‑life balance principles Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Overview Position Summary:The primary job function of the Claims Business Analyst is to work with business leaders, Claims Innovation, and Mercury Technology Services (MTS) to implement business solutions. Viewed as integral to the business in executing any claims decisions that may be impacted by technology. Geo-Salary Information An in-person interview may be required during the hiring process State specific pay scales for this role are as follows: $76,829 to $142,213 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA) $69,845 to $129,284 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) $62,860 to $116,356 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV) The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location. Responsibilities Essential Job Functions: Leads creation of in-depth test plans and conducts User Acceptance Testing to ensure that systems meet business requirements. Communicates challenges directly to MTS. Participates in the design of technology solutions based upon business needs. Responsible for innovation in one or more key business functions. Issues and interactions tend to be of medium to high complexity. Serves as a point person for strategic planning. Collaborates with management in one or more business units to align technology solutions with business strategies. Leads key activities on projects within the Claims Organization. Collects, analyzes, reviews, documents, prepares and communicates business needs within the Claims organization. Responsible for gathering business needs and assisting in the design of solutions through direct interaction with business units and leaders. Runs data queries and conducts data analysis to identify and solve business problems. Delivers presentations and provides project updates to Sr. Leadership, Claims employees, and partners within the organization. Creates training materials including job aids, process flow, etc. Provides training when necessary to all levels of the organization. Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week. Knowledge and Skills: -Requires ability to serve in support role in working with business leaders. -Requires excellent customer service skills. -Requires basic understanding of information systems, business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and technology. -Requires strong verbal, written, and organizational skills. -Ability to manage conflicting priorities. Qualifications Education:-Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field is desired. Experience:-At least 5 years of relevant claims experience-Or equivalent combination of education and/or experience. About the Company Why choose a career at Mercury? At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. Learn more about us here: https://www.mercuryinsurance.com/about/careers Perks and Benefits We offer many great benefits, including: - Competitive compensation - Flexibility to work from anywhere in the United States for most positions - Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) - Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) - Medical, dental, vision, life, and pet insurance - 401 (k) retirement savings plan with company match - Engaging work environment - Promotional opportunities - Education assistance - Professional and personal development opportunities - Company recognition program - Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Pay Range USD $76,829.00 - USD $142,213.00 /Yr.

Job Description BYU Pathway and BYU Idaho online courses include both an instructor and graders. Instructors handle teaching and overall course delivery, while graders support learning by evaluating assignments and providing constructive feedback. We are seeking graders (support staff) who will apply their skills and subject expertise to grade assignments, support student learning, provide feedback, and collaborate with instructors. Important: This is a part-time work-from-home position with the following flexible schedule: - 10-12 hours per week (may vary week-to-week) Course Description Grading support for: - BUS 105 Spreadsheet Essentials - BUS 115 Introduction to Business Applications - ECON 100 Essentials of Economics - FIN 300 Business Finance - FIN 301 Financial Management - BUS 180 Cycle of Cash - COMM 150 Interpersonal Theory and Practice - MKT 120 Introduction to Marketing These courses provide students with foundational financial principles, economic principles, and Excel experience. CES Dress and Grooming Expectations All online instructors and graders who support BYU-Pathway Worldwide commit to upholding the CES Honor Code in their roles as institutional representatives, leaders, and mentors. Employees teach students through example and counsel how to make choices that exemplify these principles and expectations, while recognizing that the roles of employees and students are distinct from each other, and their choices will reflect these differences. Employees have a higher standard for dress and grooming. When choosing attire, employees make decisions appropriate for their professional role, responsibilities, purpose, and setting. Dress for men and women should: - Be modest in fit and style. Dressing in a way that would cover the temple garment is a good guideline, whether or not one has been endowed. Accommodation may be made for athletic participation. - Be neat and clean. Sloppy, overly casual, ragged, or extreme clothing is not acceptable. Grooming: - Hair should be clean, neat, modest, and avoid extremes in styles and colors. - Men's hair should be neatly trimmed. Men should be clean-shaven. If worn, mustaches should be neatly trimmed.

About the Role GAP Inc. is transforming its Stores Network to enable the Store of the Future— supporting always-on connectivity, modern POS, Store Wi-Fi, IoT devices, and cloud- enabled retail applications at global scale. Our mission is to maintain seamless store operations while enabling the rollout of new technologies that enhance efficiency, empower store teams, and elevate the customer experience. The Lead Deployment Support Analyst is a key leadership role responsible for overseeing deployment support activities, guiding analysts, and ensuring store technology implementations are executed on schedule, with precision, and minimal disruption to business operations.What You'll Do Store Network Deployments • Lead and coordinate store network deployment activities, Store remodels, Store refreshes, and technology upgrades • Guide store managers, technicians, and vendor partners through installation and validation activities • Monitor project milestones, proactively identify risks, and escalate concerns as needed • Ensure accurate documentation, validation, and formal completion sign-off for deployment activities Business Analysis & Stakeholder Management • Gather and document business and technical requirements for store network initiatives • Translate business needs into clear deployment requirements for engineering and operations teams • Serve as a primary point of contact for business partners like network teams, store operations, vendors and field support • Provide regular status updates, dashboards, and executive-level summaries for leadership Escalation Support – Store Network & Voice Operations • Provide escalation support for store network incidents impacting POS, Store Wi-Fi, IoT devices, and critical retail applications • Act as a single point of coordination during high-impact store outages and regional incidents • Partner with Network Operations, Engineering, Service Desk, and vendors to drive incident resolution and root cause analysis • Support incident bridges and communications during major incidents • Identify recurring operational issues and feed insights back into deployment standards, designs, and processes Deployment Support & Stabilization • Support day-of-deployment activities, including coordination with vendors and store teams • Track and manage post-deployment issues through stabilization and handoff to support teams • Analyze deployment issues and trends to recommend process improvements and standardization • Ensure documentation is updated post-deployment (as-built diagrams, inventory, lessons learned) Process Improvement & Governance • Help define and improve deployment processes, change management, and readiness checklists • Support standardization of deployment workflows across regions and store formats • Assist with vendor coordination, SLAs, and performance tracking • Drive continuous improvement for deployment efficiency, quality, and store experience Communication & Stakeholder Management • Deliver clear, professional communication to store leadership, vendors, and internal stakeholders • Set expectations regarding timelines, deliverables, and next steps • Represent the team with professionalism when engaging with business leaders and project managers Coaching & Team Development • Mentor junior analysts through active coaching and performance feedback • Foster a collaborative, customer-first team culture • Contribute to training programs, documentation updates, and knowledge-sharing initiatives Who You Are • 5+ years of experience in Service desk, deployment, technical support, or call center operations, business analysis, or IT project support • Experience supporting retail store technology or distributed network environments • Strong understanding of store network concepts (LAN, Wi-Fi, WAN, SD-WAN, LTE/5G) • Demonstrated ability to independently troubleshoot and resolve technical and procedural issues at scale • Strong written and verbal communication skills, with the ability to tailor messaging for technical and non-technical audiences • Proven leadership qualities including accountability, initiative, sound judgment, and conflict resolution • Experience supporting retail technology environments and customer-facing operations strongly preferred • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerBI); experience with Smartsheet or similar project tracking tools preferred • Highly dependable, adaptable, and capable of managing multiple priorities in a fast-paced environment • Growth mindset with a demonstrated history of driving operational improvements Preferred Qualifications • Experience supporting large retail enterprises with hundreds or thousands of stores • Familiarity with Cisco Meraki, Cisco, or similar enterprise networking platforms • Experience with Store of the Future technologies, POS systems, IoT devices, and digital retail platforms • Knowledge of ITIL, Agile, or project management frameworks • Experience working with field services providers and global vendors What Success Looks Like • Store network deployments are delivered on time and with minimal operational disruption • Clear communication and alignment between business, network, and store teams • Reduced deployment issues through improved planning and standardization • Stores are enabled with reliable, scalable, and future-ready network connectivity