The CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time and the supervision of the Customer Service Representative team.  Oversight of Case Handling - Oversight of File Review to ensure that cases are properly notated and are processed timely.  - Provide guidance on cases where there are questions on assignment and process handling.  - Conduct monthly audits on staff to ensure that goals are met and coaching/training is provided when required. - Provide guidance and resolution to issues brought to the attention of the supervisor.  Coaching - Train new team members on case workflow, processes and client specific requirements.  - Conduct one on one meetings with staff for progress meetings and to provide feedback.  - Participate in writing initial and annual reviews of staff members. May provide input into the hiring & firing process. Client Interaction - Provides updates to clients frequently on cases in progress.  - Responds to clients when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer. - Ensure proper documentation for complex cases is provided to the client.  - Provide exceptional customer service to clients.

Optimize asset and driver utilization across network sites while supporting administrative tasks and logistics design. Assist in route planning and communicate delivery details to ensure efficient operations.

Role Description Manage and nurture relationships with mid-market clients to ensure customer satisfaction and retention. - Utilize Salesforce to track sales activities, manage pipelines, and forecast revenue. - Collaborate with cross-functional teams to deliver tailored solutions that meet client needs. - Conduct regular check-ins and business reviews to identify upsell and cross-sell opportunities. - Analyze customer feedback and market trends to inform product development and service enhancements. - Drive revenue growth by executing strategic account plans and achieving sales targets. - Leverage Stripe for payment processing and to streamline financial transactions with clients. Qualifications - 3–5 years of experience in account management or customer success within a B2B environment. - Proficient in Salesforce for CRM management and reporting. - Experience with payment processing systems, particularly Stripe. - Strong communication and interpersonal skills to build rapport with clients. - Proven track record of meeting or exceeding sales targets and driving customer engagement. Requirements - Familiarity with AI technologies and their applications in marketing. - Experience working in a startup environment or with early-stage companies. - Ability to analyze data and metrics to inform decision-making and strategy. Benefits - The base salary for this role ranges from $84K to $126K, complemented by competitive equity options. - This company values its employees and offers a dynamic remote work environment.

Account Manager Location: Independence United States Job Description: Randstad, the world's leading partner for talent, is investing in an Account Manager for our Randstad Digital specialty. As an Account Manager, you will be responsible for driving new business through direct client engagement, territory planning, and selling our services. We prioritize building lasting relationships with clients and candidates, aiming to deeply understand their needs for mutual success. What you get to do: - Analyze market trends, leverage industry expertise, and strategically position Randstad Digital to maximize growth potential within a key segments. - Brand Randstad Digital accurately as the world's leading partner for talent through relationships - Leverage your industry knowledge, experience, and thought leadership to envision how technology can transform our customer's business to drive higher levels of customer experience and engagement. - Serve as an expert business consultant within an industry segment. - Optimize & amplify current relationships by actively engaging with clients as their primary point of contact. - Exploit Randstad Digital's existing strengths to be recognized as the primary driver of digital transformation in the areas of cloud and infrastructure, customer experience, data & analytics, and digital & product engineering. - Work closely with project/program management to ensure successful delivery through an integrated delivery model. - Establish and cultivate strong relationships with your client at senior levels as well as external and internal partners to maximize growth within an account. - Lead the execution of new agreements aimed at surpassing revenue and margin expectations. What you need to bring: - 3 years of selling technical products - Proven history of expanding services within assigned accounts. - Skill in cultivating enduring relationships founded on principles of integrity. - Outstanding abilities in communication, presentation, and influence. - Strong problem-solving and creative thinking capabilities. - Strong negotiation skills. - A history of outperformance - A Bachelor's degree is advantageous - Proficiency using Google mail, calendaring and shared drives Randstad Digital operates in a hybrid work model in areas where we have offices. There should be no expectations that this is a full time remote role, even in areas where we have no offices at the time of hire. You are expected to comply with our hybrid work policy and guidelines. This job posting is open for 4 weeks. Randstad offers competitive pay and bonus structures. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate's total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent. In addition, Randstad, the largest global staffing leader, offers rich learning & professional development opportunities, a 401(k) plan, a stock purchase plan, an employee referral reward program, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on our employees' overall wellbeing with our award-winning wellness program, employee assistance program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, 9 paid holidays, and 5 sick days), paid parental leave, paid caregiver leave, a health and dependent care flexible spending account, Metlife home and auto insurance offerings, a Metlife legal plan offering, and offers discounts on everything from cell phone plans to car purchases. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team! Randstad is proud to be included in the prestigious "America's Best Employers for Women 2024" list. Randstad US has also been recognized as a 2024 Leading Disability Employer by the National Organization on Disability (NOD). At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.