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AI Risk Decisioning™ platform that helps organizations manage onboarding, fraud, credit, and compliance risks
Technical Account Manager
Location
United States
Posted
74 days ago
Salary
0
Seniority
Lead
Job Description
Technical Account Manager
Oscilar
• The Technical Account Manager (TAM) is responsible for cultivating and maintaining strong relationships within assigned accounts; ensuring high levels of customer satisfaction and recognition of ROI that lead to strong renewals and growth opportunities. • As a Technical Account Manager (TAM), you will serve as the true quarterback for your customers, owning engagement from onboarding through value realization, renewal, and expansion. • Combine technical fluency with executive presence to ensure customers integrate Oscilar successfully, achieve rapid ROI, and grow their relationship with us. • This is a hands-on and cross-functional role, requiring close collaboration with Solutions Architects, Product, Engineering, Account Executives, and Sales Engineers. • Act as the primary owner for assigned customers — accountable for onboarding, adoption, value realization, renewal, and expansion. • Build trusted relationships with customer executives and decision-makers, ensuring alignment at both technical and business levels. • Advocate internally for customer priorities and represent their voice in roadmap discussions. • Serve as a technical liaison between customers, Engineering, and Product teams.
Job Requirements
- 7–10 years of experience in Technical Account Management, Customer Success, or Solutions Engineering roles in SaaS or fintech.
- Proven track record of working directly with enterprise customers and executives, including managing escalations and business reviews.
- Technical proficiency in: API integrations, SQL, Python.
- Familiarity with cloud technologies and public cloud services (AWS, GCP, Azure).
- Excellent communication skills in English — able to present confidently to both executives and technical stakeholders.
- Highly organized and metrics-driven: comfortable managing multiple accounts and priorities.
- Strong customer empathy, ownership, and ability to influence cross-functional teams.
- Preferred Qualifications: Experience in fraud management, risk decisioning, AML, or compliance domains; Familiarity with AI/ML SaaS products; Track record of driving customer onboarding and adoption, renewals, and expansion in enterprise accounts; Prior experience in a fast-paced, fast growing startup environment.
Benefits
- Compensation: Competitive salary and equity packages, including a 401k plan.
- Health: 100% Employer covered comprehensive health, dental, and vision insurance with a top tier plan for you and your dependents. (US)
- Balance: Unlimited PTO policy.
- Culture: Family-Friendly environment; Regular team events and offsites.
- Development: Unparalleled learning and professional development opportunities.
- Impact: Making the internet safer by protecting online transactions.
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