• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology. • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience. • Ability to configure, present and discuss best practices and functionalities of the SAP eWM and MM modules. • Knowledge of related to Mexican localization tax and regulatory requirements. • Support client customizations, sharing experience and best practices advice. • Develop or work with a developer to deliver application break fixes for critical product defects. • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours. • Collaborate with team members in a virtual team environment to extend field experience to different client situations. • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is looking for a Technical Support Specialist to join our team! As customer-facing product experts, our Technical Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features, but as a platform for organizational change. You’ll be a part of a team that has a high bar for customer happiness and strives to help our customers transform the way they hire. Often cited by our users as the "best thing about Greenhouse”, Technical Support Specialists work with our Customer Success, Product, and Engineering teams to provide a level of support that best helps our stakeholders. This unique opportunity puts you in the best position to have insight into the product roadmap, manage expectations for future releases, and elevate our customers’ experience with Greenhouse. Who will love this job - An advocate – you thrive on engaging with our customers, working hard to help them succeed - A problem solver – you creatively find solutions and discover workarounds using the resources available - A wordsmith – you communicate clearly, concisely, and with a friendly tone - A helper – you are friendly and patient, crafting a positive experience for our customers with each interaction - An efficient worker – you juggle priorities without breaking a sweat, maintaining an excellent level of organization - A self-motivated individual – you excel in environments where you have the autonomy to make decisions and take initiative What you’ll do - Serve as first point of contact for all technical support communications – primarily but not limited to email and online chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately - Diagnose and resolve customer issues with products in the Greenhouse Suite, escalating as needed to ensure timely follow-up and satisfactory resolution - Expand your knowledge of our products and technical skills via both training and practical experience - Provide recommendations for continuous product and process improvement - Additional projects and responsibilities as business needs require You should have - 2+ years customer-facing work experience on both email and live chat channels, having live phone and video experience is a bonus - Experience using Zendesk required - SaaS experience - Excellent problem-solving and analytical skills - Proven perseverance when resolving customer requests - A passion for learning and sharing knowledge with others - Excellent written and verbal communication skills with the ability to convey complex information to technical and non-technical audiences - Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. We are unable to support sponsorship at this time. For purposes of processing or administering your employment relationship, personal information that you provide to the Company may be transferred to and accessed by an affiliate in the United States or elsewhere, or to agents and contractors (such as payroll companies, insurance companies, information technology consultants, etc.) that provide services to the Company. The hourly pay range for this role is $25.10 - $32.31 CAD. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. The anticipated closing date for this role is April 24, 2026. This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making. #LI-MG1 Who we are At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row. – Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io. Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.

• Takes a self-directed role in the support and resolution of technical issues within the installed base • Takes inbound calls and makes outbound calls • Assess complex problems, collects data, establish facts, and documents detailed and accurate information about issues, troubleshooting steps and resolution into CRM • Owns the customer support experience and resolves customer satisfaction issues by designing & implementing solutions to complex technical problems • Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and teams members, using highly effective communication skills • Improves customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner • Provides direct input to help continue building the internal and customer facing knowledgebase by documenting root cause & solution details for technical support issues • Performs preventative maintenance activities & remote software upgrades to ensure system stability for customers

Position Summary When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work, and play. As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none. What will the work look like for me? We are currently seeking a Part-Time Technical Support Technician within our Remote Technical Support team. - Supporting our customers’ requests for technical support, primarily through incoming calls, portal requests, and email conversations, ensuring responsive service and first-time resolutions. - Troubleshooting and solving simple to highly complex hardware and software technical issues using a logical troubleshooting approach with attention to detail. - Collaborate with internal team members to escalate product issues. - Actively create and update knowledge base articles for internal and external uses. - Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions. - Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers. - Consistently support customers with a standard schedule comprised of four 6-hour shifts between 9a-4p (e.g. 9a-3:30p or 10a-4:30p) with an optional 30-minute lunch and one of Monday or Friday off. When will I work? We are hiring two part-time team members, each assigned to one of the following fixed weekly schedules. Applicants may share their preferred option, though schedule placement will be determined by the team’s needs: - Mon-Thursday, 9:00am to 3:00pm CST - Tues-Friday, 10:00am to 4:00pm CST A 30-minute unpaid lunch is optional and will extend the daily schedule by 30 minutes. Where is this opportunity located? Position has opportunity to work from a domestic-based home office. This position is open to candidates eligible to work in the United States. What are the pay and perks? The typical hiring range for this position is $24.00 to 25.00 per hour. The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation. This position is eligible for a subset of our company benefits including, employee discount program, employee assistance program, community donation program, unpaid time off, 401(k), Employee Stock Purchase Plan, leaves, disability, and accommodations. Information about Daktronics benefits can be found on our website Career Opportunities (https://www.daktronics.com/en-us/employment/careers). This information is intended to be a general overview and may be modified by Daktronics at any time. Qualifications To be considered for Part-Time Audio Video Technical Support we require the following: - Associate degree in information systems, engineering technology, computer programming, or similar related fields. Will consider non-technical majors with previous experience demonstrating technical learning ability and aptitude. - Fluent in English, written and verbal. - Applicants must be 18 years of age or older. - Daktronics does not sponsor, renew, or extend immigration visas for this position. Desired traits - Previously demonstrated ability to pick up technical concepts quickly, retain that knowledge, and convey that knowledge to customers who have varying levels of technical ability. - Demonstrated experience interacting with a variety of individuals in a positive, professional manner. Previous customer service and/or phone/call center experience preferred. - Exercise discretion, independent judgment, and responsible time management. - Comfortable working independently from a distraction-free home office location. Ready to make an impact? Apply now and start your journey with Daktronics. Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.