Global Data Consultants

Role Description As a Full Time Service Desk Analyst, you will be responsible for providing front-line support to end users by: - Answering calls and emails - Troubleshooting technical issues - Guiding users through solutions You'll handle a range of support requests—from basic IT questions to more complex issues—while: - Accurately documenting each interaction - Escalating advanced problems when necessary This role requires strong communication skills, patience, and the ability to work effectively in a fast-paced, customer-focused environment. Qualifications - Exceptional interpersonal, verbal, and written communication skills - Working knowledge of PC hardware configurations and troubleshooting - Great active listening skills - Experience de-escalating caller issues in an enterprise environment or experience in an environment with a highly structured escalation process - Knowledge of desktop operating systems - A patient and empathetic attitude - Strong time management and organizational skills - Adaptability and flexibility - Comfortable working in fast-paced environments - Phone skills, including familiarity with complex or multi-line phone systems Requirements - Prior experience supporting 30-40 calls regarding non-technical end users’ issues in a large corporate environment - Experience with Active Directory - 1+ years of experience supporting desktops/laptops/printers in a production support center environment Benefits - Cutting Edge Technology and Innovation - Career Growth Opportunities - Employee-Centric Environment - Comprehensive Benefits Package - Holiday and Vacation Company Description Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions. GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

Overview GDC IT Solutions is currently seeking a Bilingual Support Analyst - Spanish. This is a fully remote opportunity with an 2:00 AM to 10:00 AM shift, Monday through Friday. Position Overview The Bilingual Support Analyst should possess strong technical troubleshooting skills and a solid foundation in customer service, with a focus on providing support to both technical and non-technical end users. Proficiency in both English and Spanish is essential to communicate effectively with a diverse user base. The ideal candidate will have experience with remote support via phone and email, as well as familiarity with various desktop operating systems, MS Office, and web applications. In addition, knowledge of LAN/WAN technologies, Active Directory, and basic PC hardware troubleshooting is a plus. This individual will be responsible for efficiently managing user support tasks, maintaining professionalism and patience when addressing user inquiries, and ensuring seamless communication across all support channels with minimal supervision. Responsibilities - Provide customer service support in both English and Spanish, ensuring effective communication with all users - Offer customer service assistance to both technical and non-technical end users - Flexibility to work off-hours or shifts, as needed Minimum Qualifications - Fluent in both Spanish and English - Outstanding customer service skills with the ability to support end users remotely via phone and email - Patient and professional when supporting non-technical users - Strong verbal and written communication skills are essential Preferred Experience - 1–2+ years of customer service support experience preferred - Experience supporting the Manufacturing and/or Healthcare industries is a plus - Familiarity with the following is a plus: - Desktop operating systems, including Windows XP Professional and Windows 7 - Proficiency in the MS Office suite and web applications - Experience with Active Directory Administration, Lotus Notes, and IBM Client Access - Knowledge of PC hardware configurations and troubleshooting - Understanding of LAN/WAN technologies What We Do: Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions. Why Work for GDC? - Cutting Edge Technology and Innovation - Career Growth Opportunities - Employee-Centric Environment - Comprehensive Benefits Package - Holiday and Vacation Equal Opportunity Workplace: GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire. Visit our Career Center for the latest employment opportunities. © Global Data Consultants, PA USA

Overview GDC IT Solutions is seeking a Full Time Service Desk Analyst to work remotely. Position Overview As a Full Time Service Desk Analyst, you will be responsible for providing front-line support to end users by answering calls and emails, troubleshooting technical issues, and guiding users through solutions. You'll handle a range of support requests—from basic IT questions to more complex issues—while accurately documenting each interaction and escalating advanced problems when necessary. This role supports requires strong communication skills, patience, and the ability to work effectively in a fast-paced, customer-focused environment. Responsibilities - Take customer calls, and emails and provide accurate, satisfactory answers to their queries and concerns - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Guide callers through troubleshooting, navigating the company site, or using products or services - Collaborate with other call-center professionals to improve customer service - Accurately document all service calls within the prescribed call tracking mechanism - Minimum Qualifications - Exceptional Interpersonal, verb, and written communication skills. - Working knowledge of PC Hardware configurations and troubleshooting. - Great active listening skills. - Experience deescalating caller issues in an enterprise environment or experience in an environment that has highly structured escalation process. - Knowledge of desktop operating systems. - A patient and empathetic attitude. - Strong time management and organizational skills - Adaptability and flexibility. - Comfortable working in fast-paced environments. - Phone skills, including familiarity with complex or multi-line phone systems. Preferred Experience - Prior experience supporting 30-40 calls regarding non-technical end users’ issues in a large corporate environment. - Experience with Active Directory. - 1+ years of experience supporting desktops/laptops/printers in a production Support Center environment. What We Do: Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions. Why Work for GDC? - Cutting Edge Technology and Innovation - Career Growth Opportunities - Employee-Centric Environment - Comprehensive Benefits Package - Holiday and Vacation Equal Opportunity Workplace: GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire. #IND Visit our Career Center for the latest employment opportunities. © Global Data Consultants, PA USA

Overview GDC IT Solutions is seeking a Full Time Service Desk Analyst to work remotely. Position Overview As a Full Time Service Desk Analyst, you will be responsible for providing front-line support to end users by answering calls and emails, troubleshooting technical issues, and guiding users through solutions. You'll handle a range of support requests—from basic IT questions to more complex issues—while accurately documenting each interaction and escalating advanced problems when necessary. This role supports requires strong communication skills, patience, and the ability to work effectively in a fast-paced, customer-focused environment. Responsibilities - Take customer calls, and emails and provide accurate, satisfactory answers to their queries and concerns - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Guide callers through troubleshooting, navigating the company site, or using products or services - Collaborate with other call-center professionals to improve customer service - Accurately document all service calls within the prescribed call tracking mechanism - Minimum Qualifications - Exceptional Interpersonal, verb, and written communication skills. - Working knowledge of PC Hardware configurations and troubleshooting. - Great active listening skills. - Experience deescalating caller issues in an enterprise environment or experience in an environment that has highly structured escalation process. - Knowledge of desktop operating systems. - A patient and empathetic attitude. - Strong time management and organizational skills - Adaptability and flexibility. - Comfortable working in fast-paced environments. - Phone skills, including familiarity with complex or multi-line phone systems. Preferred Experience - Prior experience supporting 30-40 calls regarding non-technical end users’ issues in a large corporate environment. - Experience with Active Directory. - 1+ years of experience supporting desktops/laptops/printers in a production Support Center environment. What We Do: Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions. Why Work for GDC? - Cutting Edge Technology and Innovation - Career Growth Opportunities - Employee-Centric Environment - Comprehensive Benefits Package - Holiday and Vacation Equal Opportunity Workplace: GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire. #IND Visit our Career Center for the latest employment opportunities. © Global Data Consultants, PA USA

Overview GDC IT Solutions is currently seeking a Bilingual Support Analyst - Spanish. This is a fully remote opportunity with an 2:00 AM to 10:00 AM shift, Monday through Friday. Position Overview The Bilingual Support Analyst should possess strong technical troubleshooting skills and a solid foundation in customer service, with a focus on providing support to both technical and non-technical end users. Proficiency in both English and Spanish is essential to communicate effectively with a diverse user base. The ideal candidate will have experience with remote support via phone and email, as well as familiarity with various desktop operating systems, MS Office, and web applications. In addition, knowledge of LAN/WAN technologies, Active Directory, and basic PC hardware troubleshooting is a plus. This individual will be responsible for efficiently managing user support tasks, maintaining professionalism and patience when addressing user inquiries, and ensuring seamless communication across all support channels with minimal supervision. Responsibilities - Provide customer service support in both English and Spanish, ensuring effective communication with all users - Offer customer service assistance to both technical and non-technical end users - Flexibility to work off-hours or shifts, as needed Minimum Qualifications - Fluent in both Spanish and English - Outstanding customer service skills with the ability to support end users remotely via phone and email - Patient and professional when supporting non-technical users - Strong verbal and written communication skills are essential Preferred Experience - 1–2+ years of customer service support experience preferred - Experience supporting the Manufacturing and/or Healthcare industries is a plus - Familiarity with the following is a plus: - Desktop operating systems, including Windows XP Professional and Windows 7 - Proficiency in the MS Office suite and web applications - Experience with Active Directory Administration, Lotus Notes, and IBM Client Access - Knowledge of PC hardware configurations and troubleshooting - Understanding of LAN/WAN technologies What We Do: Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions. Why Work for GDC? - Cutting Edge Technology and Innovation - Career Growth Opportunities - Employee-Centric Environment - Comprehensive Benefits Package - Holiday and Vacation Equal Opportunity Workplace: GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire. Visit our Career Center for the latest employment opportunities. © Global Data Consultants, PA USA